Loved the resort and public areas. The bartender was the nicest lady I have ever seen. She made our trip. When we arrived at 6pm I was told my room was not ready as I had made my reservation an hour before....so I guess rooms don't get clean unless there are reservations made which made no sense.
Beautiful resort with amazing gardens surrounding four pools. Reasonable price. Staff was very friendly. Wish I could have stayed longer!
Townhome style hotel rooms with porches and balconies. 4 pools. Shuttles to the beach. Next to Walgreens. Late check in time.
Nice resort with beautiful grounds. Rooms are comfortable and nicely decorated. We stayed in an "ocean view" room which had a very nice "beach area outside of our back door and veranda. Parking is limited and constrained. The shuttle service to Old Town is inconvenient (2 hour intervals); but free. There are very few local (within walking distance) restaurants. The best, a Fridays, has closed.
We loved the place, It was well kept and clean, had nice pools and outside bar. The staff is great and all you have to do is ask and it gets taken care of.
The location was nice.... Too pricey for what you get. Don't expect to relax! More of a party hotel. Thought I was back in college but then I couldn't afford it.
PK staffers were very diligent in their quest to make the hotel first class. Thank you for your efforts! Our room phone never did work. Internet service was frequently interrupted. BR sink faucets functioned poorly. The White Sox did not win too many games.
Expensive for what you get. No extra incentives are included in what you pay for the rooms it all costs extra. Rather go to the marriott just down the road again.
Beautiful, large, quiet rooms; free parking Beach front but can't swim in the water.
great value for money. food was a bit pricey and left a bit to be desired.
Shaded with palms everywhere.
We liked a pool! Old furniture in the room, synthetic cover sheets on the beds.
Loved the facility and staff. Distance from Duval...although relatively short 10 min drive.
Really enjoy my stay here
Parking and breakfast seating. The parking spaces are MUCH too thin, creating many spaces which were unparkable as others had parked over both side lines. This made my 8 month pregnant wife have to walk from the opposite side of the hotel in the only parking spot available. Also, at 9:00 am, there is not enough tables for the amount of people eating breakfast. We had to sit in the lobby to eat our breakfast. These two things made our stay less enjoyable.
cheap hotel, budget, beds not comfortable
The time given us in their free Concierge service. Matt was very knowledgeable and could help us find just what we were looking for in Key West.
The staff was incredibly helpful and very engaging. The concierge was knowledgeable, the front desk attendants quick, and the breakfast crew were on top of everything. I have no comments on the maid service because we did not let them into our room for the duration of the stay. They offer a variety of helpful coupons and pamphlets to help acclimate you to the island. Our room smelled slightly of cigarette smoke, and the shower had mildew in some of the grout. The sink area allowed a pool of water to collect due to an uneven surface. The walls are quite thin. The rooms were lacking in lighting. Being one of two Fairfield locations in Key West, it's the farther from the major attractions. Overall, small gripes. I would certainly stay here again
The price was fair. Breakfast was decent. Newer hotel. We had two experiences with roaches. We advised the front desk each time. One said she would make a note of it the other person at the desk took several minutes to explain the habits of Palmetto bugs in the warm weather. No one came to spray or check on the room. Breakfast could have a little bit more variety.
Smells horrible,beds are super hard the bathrooms are super small i felt like in a movie hiding away for a few days the sound is horrendous you can hear everything outside i couldnt rest!
The staff was very friendly and helpful, and the room was close the to pool The on site resturant was a Waffle House, the food was not very good and the place was dirty. We went offsite for breakfast
The staff was extremely friendly. Pool closed too early,
The wonderfull surroundings and colourful houses and inspirational old houses and museums
Adequate facility; however, the staff was very indifferent after I slipped and fell on the very slick pool area. Got a quiet "sorry about that" and "we'll have a maintenance guy wipe up the water". I was walking at a normal gate and luckily, even though both feet went out from under me and my 8 eight old gave me an "8.5" for my air time, I just got a large hip bruise, but an older patron could easily have had a broken bone. Wasn't trying to get a free stay or anything but some minor concern would have been nice.
Clean and quiet. Airport next door but no flights over night.
Dirty chairs in the room, balcony door not weather tight, Breakfast room much too small
The staff was very accomodating. We requested a change of rooms to have a ocean view and were provided the same . No room service
Great location, good easy parking, amazing pool w/ great views, good breakfast, friendly staff. air conditioning was too strong and next to the bed so I got a cold. Beds were small.
The Breakfast, The Location.
The coffee provided at the continental breakfast was some of the hottest but also the best coffee I think I have ever had in that setting. The pool area was very nice, the bed was comfortable, and the view from our room was beautiful. The pool bar and food service shut down very early. I would have enjoyed the setting a bit better if they were available later in the evening. Especially during the summer when days are longer and evenings are warmer.
The size of the rooms Continental breakfast
very comfortable room, lovely pool. Fantastic view. Breakfast facilities, presumably temporary.
Very quiet, which is what we prefered. Breakfast was nice & a good variety. Room was comfortable and screened in deck was nice. Stayed in Room 220 which is a mini- king suite. There is a separate sitting area but not much in the way of accommodating a third person. The room decor was modern, but the tub was definately old cast iron (but really not an issue). Limited drawer space if you dont like to live out of a suitcase. Beach front, but not beach accessible. Smathers Beach is a decent mile walk. The staff was very accommodating & nice! Pool needed to be vacuumed. Not an elevator to the second floor.
Service in general very good, front desk people very nice, pool with the palm trees! clean rooms, bar services, clean and warm towels. That was a good experience there. thanks a lot. the breakfast wasn't what we expected. and the restaurant after hours, that we had to walk to the "next door restaurant" to get the food.
Clean modern hotel, attentive staff No Resturant on site
The hotel bar was nice. The bartenders were friendly & quite helpful about any questions we had about Key West. The resort fee is too expensive. The shuttle does not run @ all times. A cab cost about $16 to get to Duval St. There were never enough towels in the room; however, when we called, housekeeping did bring more towels within 30 minutes. The room was much smaller than it looked from the pictures on the website. Next time I will also choose to stay closer to Old Town.
Hotel is remodeled since last visit. Very pleased with looks and amenities. Staff was also very helpful.
the grounds are very nicely put together. The rooms were designed with luxury in mind. Being new they just have some growing pains to surpass but they will get there. The front desk staff seemed friendly and willing to attempt to fix any problem you might encounter. Being fairly new, the first room we were provided had issues with the barn door for the bathroom where it wouldn't close. We had paid for a ocean view and we're given a room where the elevator block the view. The front desk was able to give us another room but couldn't provide us then with the size bed we had requested since we were there for multiple nights. The new room was clean and similarly put together but the barn door still on occasion would get stuck. Leaving one of us trapted temporary in the bathroom. The second downfall which really has to do with the location is it is right there upon entering key west so if you request a ocean view room, you're going to hear the traffic coming and going.
Very nice grounds right on the water. Pool, Jacuzzi and beach area were great. Shuttle provided to Duval which is a great value. Taxis would have been $40+. Nice restaurant and great staff
Liked the room Did not like the staff. Not friendly at all. Very rude.
The hotel was awesome i felt like if i was at home. I didnt like it i love it. I literally loved everything about the hotel. I would recommend it to everyone. I would stay here everytime i come to key west.
The room was very nice and luxurious. The hotel overall was clean and the staff was very friendly. Parking was convenient. Everything was and extra charge ie parking and breakfast. The "beach front" wasn't an ocean access which was very misleading. It was located far from most of the activities in Key West.
Room Clensines Service Happy hour Pool Hot tub $20 parking per night
Shuttle service was very convenient and helpful. Ron was an excellent driver who cares about his passengers. Check in and check out was easy as pie. Our room was spotless, as if Danny Tanner lived there himself. Parking fees are a bummer. I was sad when I heard the news. Our view from our room was a construction site...so we had to use our imaginations to see what was not there. A security guard made us uncomfortable by staring at my wife's beautiful legs. There needs to be more lizards and iguanas on the property.
Convenient parking. Easy check in. Dinner in the restaurant was very good. I did not venture about as was a quick one night business visit, but the grounds are pleasant, secure. Very comfortable bed. A bit expensive for a single with parking lot view and strange, shared entry foyer. I guess it is meant as a sort of adjoining room for a larger group. Every time the neighbor came and went it was two slammed doors. The doors are real loud when they close. I felt self conscious and tried to close them more quietly when I cam and went.
The staff were very accommodating and helpful Due to an event in Key West we payed 400$/night which was very expensive! The hotel would have been a great value for 150-200$/night
Less than 3 min from key west airport! The hotel provides free shuttle to and from airport. We arrived airport and I called them and they were there in less than 10 minutes! The shuttle to take us back ran every half hour w/o a reservation. The pool is saltwater, clean, and nicely laid out to have a great cross breeze to beach if you don't want to get in the water your comfortable in lounge chair. We stayed in a standard king room, which was fine size for us (without cooking amenities). What wasn't great was that it was on 1st floor which is adjacent to N. Roosevelt Blvd, so the traffic can be loud and wake you up.
comfy bed no windows really ugly far from town too expensive far better options
Fine location; dependabe aieport and downtown shuttle; excellent room amenities such as mattress, linens, towels, Parking was in a ground level garage; our room was on the 4th floor.
4 pm check in, tile in bathroom was very slippery resulting in a fall, no counter space in the bathroom.
The convenience to the shuttle bus, mopeds, kayaks, jet ski were great! Room was colorful, seemed fairly clean. The location is far away from downtown Key West, so it was quiet. Loved the tortoise sanctuary in the unusable part of the back parking lot. Great use of property for a good cause. All the hard working outdoor staff were friendly and said good morning or Hi. poor wifi anywhere on the property. They need to bring that up to modern expectations and expand the width and reach to accommodate all the modern electronics that are being used., breakfast in stoned crab was less than what you would expect for a nicer restaurant (food was not fresh, poorly made, not much selection. No food service until 8 am, only coffee which is self serve.) Front desk staff was stand offish, very business like. No clock in the room or necessary outlets to accommodate current 2016 needs. Bathroom was very small, lots of old dirty caulking around the tub and floor. Bay view with hammock is not private, the next door quests are only two feet away. That was very misleading on the website. Maid never came to our room in the 3 days we were there. No one told us to get maid service we needed to hang the door tag on the outside of the door requesting the maid service. We had to go searching for ice, no ice machine. Ice is all the way to the bar, stand in line with the others waiting for food service.
The staff was amazing. The manager made our stay comfortable from the moment we arrived. Everyone we met was friendly and accommodating. The pool is gorgeous and the bar is a lot of fun. We would stay there again in a heartbeat!
Location was beautiful. Paid extra for beachfront and it was worth it. Did not use the pool. Room décor was beautiful. Concierge was helpful with maps and activities. Nice patio area where shorebirds came to visit in the morning; hammocks very restful. No maid service. Had to ask for clean towels. On site restaurant was very pricey. Bathroom very tiny.
great location fun atmosphere kid friendly without being cheesey/cartoony very nice staff
Shuttle into town, easy access to excursions at the service desk. Maintenance was quick to respond. Fairly quiet which was nice. Location not really beach front... Standing shower was very small. Had to drive about 2-2.5 miles to get anywhere to explore.
My wife and I came here to get away for one night. Nice rooms (old school) but clean. Staff was overly friendly and made us feel like our stay was the only thing that mattered. In less than 24 hours we used the pool , ate dinner, night kayaked on the reef, ate breakfast, toured on Jet Ski's checked out and had a blast. We had been at upscale pricey tourist compounds for 2 weeks, left one of our prepaid hotels with one bag packed and found this gem and returned to the compound the next day. Sharon at the bar/restaurant was friendly and made sure we new what to do and where to go. The food was fresh and the service was great The onsite watersport people were great and made each experience the right level for the guests. (saw a 70+ y.o. jet ski with ease) I know some rooms are smaller but rooms are for sleeping and I didn't come here to sleep! We will be back!!!
Very cool place. Lots of soul, super clean. Food Truck was cool! No beach, but beaches in KW aren't great anyway. but pool is awesome. 6$ cab ride to town.
Great decor modern key west style,food truck was great,great prices and gourmet food. Pet friendly ,great idea for pet lovers! Need few more pet areas,Need fl resident specials,walls a little thin,can hear outside noise and neighbors.overall very pleased 4.5
New hotel , very clean Small rooms for $$$
nothing I book two double rooms, and when I got there, I got one room with a broken door, you cannot even open or shut that door by yourself. The other room only have one bed, and they asked one us to sleep in the tiny sofa there. And they did not informed us before we saw they room, and refused to give us whole refund. CHEATING customers. Your travelling mood will be killed if you stay in this hotel!
the employees were great
The pool area is really nice. It has a good bar and lots of space to lay down and relax. Very kid friendly. The pool is huge. The staff was also super nice and attentive. Also free parking, which is included in your resort fee. In the first room we stayed in the AC was extremely loud. My boyfriend barely slept because of the noise. The bed didn't have fitted sheets, it was just a large bed sheet tucked in. It came off in the middle of the night. After that's we were able to switch rooms at no extra cost which was great. This time the AC was okay but again no fitted sheet! The walking shower floor was very dirty. It wasn't a horrible stay but I didn't feel comfortable for the most part.
The pool My stay was just mediocre. The pool was nice, the breakfast was nice, except it was very dis-organized. The front desk staff was extremely rude. Our power went out. The housekeeping staff was polite and so was the maintenance man when he came in to fix our water which was not hot.
The front desk staff was outstanding. They were extremely helpful,friendly and eager to make our stay enjoyable. I want to especially mention Jenna, for her desire to do everything she could to make our stay comfortable. Rooms are spacious and comfortable. The rooms facing the Main Street are subject to street noise at night. Avoid these rooms if your a light sleeper. We moved to a room facing the pool for the second night and it was much better.
The pool was beautiful The toilet in our room overflowed the first night we stayed and they never fixed it. They gave us a plunger. We used the bathroom by the pool for the remainder of our stay which was an entire day and night. When we checked in the room phone didn't work and once again they never fixed it. They said they would call someone but they didn't. It was not fun going to the bathroom in the middle of the night outside the room in our PJs and not being able to call the front desk to complain. Also it was close to $700 for the nights. Way too expensive to use a bathroom by the pool and not be able to call the front desk
Room was comfortable and staff was courteous The gym had multiple exercise machines that were broken.
Hotel was clean, nice room, very comfortable bed. The pool was on the cool side. Hot was not working. Only regular coffee,no decaf.
Great staff, very helpful, quick wiht a smile. No problems whatsoever.
- Great Customer Service - King Bed felt wonderful - Rain shower felt amazing as well - Beautiful Pool side with Tiki Bar - Great Concierge Service - Before arriving, received text confirmation for a King size 2nd floor suite. Once we arrived, they mentioned that it wasn't available BUT we did obtain a King Suite that was close to the pool and entrance and the room was well maintained.
The pool and the facilities were superb. The pictures did not lie which they very often do. It truly was a piece of paradise. The rooms were clean and well decorated, the bar was great, the reception area was great. When we arrived at lunch time on a Thursday they were pressure washing the hotel, which made a of noise, but we understand this is necessary at some point so it's not a big deal. We did encounter a bit of rude waiter at the bar. After we ordered a Cider the waiter asked my girlfriend:"Jeez, Where are you from?" Not quite sure why it matters if the waiter likes cider or not. On Saturday afternoon a party of 25 people came to the hotel with lots of grocery bags and started camping out at the pool with 6 children. We saw a lot of them leave through the back later in the day. They definitely did not all stay at the hotel.
Television didn't work, no one available to repair it. No coffee in the urn in lobby. Had to go to the bar for ice. See sbove
Basic room. Front desk concierge, Stephanie had an attitude that I reserved a room with an Amex when I don't even own one. I showed her the documents of the confirmation using my MasterCard. She continued to persist that I reserved it with an Amex and this is what happens if you book with a third party site.
The hotel was a dump
The leaf blowers outside my window at 8:00 am. Key West is a town where people like to sleep in when they are visiting, the landscaping guys running leaf blowers at such an early hour is not a good thing.
Room 103. We had bathroom issues. Toilet did not flush. Bathtub did not drain during shower. Leak of unknown origin over floor and rug. 2 adult travelers. The pool was nice. See above. They did give us free breakfast as a compensation. We are looking into a rebate via our online booking site.
My wife and I loved the friendly staff; the location; the private courtyard sitting area; the beautiful, lush grounds; the attractive and comfortable room decor along with special amenities and condiments; and the free taxi services to and from special places of interest in the area. My wife and I will certainly seek out Courtyard by Marriott motels on all our future travels, as we could not have asked for a more positive experience.
The rooms are always clean & fresh smelling. The staff are always wonderful. The hotel picture was not what the motel ended up being. Also it described it was waterfront when it wasn't. That was disappointing but not the end of the world.
The free shuttle into town and the staff there was friendly and very professional. Our room was very close to the main street into town which was noisy.
Staff was amazingly friendly and helpful. Beds were very comfortable.
The cabanas seemed to need a little upgraded. Starting to see some wear and tear.
The beds are super comfy. The food from room service was great.
Floor level. Could not use.
Great location as close enough to everything but enough distance to get out of traffic/congested areas. Room was comfortable and large enough for a family of 4. Grateful for the mini fridge and microwave. Went to grocery store so we could at least have some food in our room. Would stay again. Pool water was very warm and located with with hardly any shade. Could have misters out there to help with the extreme heat.
The bed Expensive restaurant...$14.95 breakfast buffet with no other option unless you asked. "handicapped room" had no grab bar for getting out of the shower or beside the standard height toilet. Room needed sprucing up. Balcony door often stuck and was hard to open and also there was a three inch high ledge going out the door that was easy to trip over.
Pool area, rooms, clean.
Reserved 2 rooms but when checking in the hotel showed only 1 room was reserved. Hotel staff had to scramble to accommodate us.
Friendly service,clean room,nice pool.Shuttle to airport I didn't have a balcony
Employees were very professional. Air conditioning inside rooms are very noisy. Asked the front desk about that with response all rooms are like that. Needs some attention to fix that problem.
Entrance on curved road. Dangerous entry/egress
Enjoyed the Super Moon of the decade on the balcony...!
Clean and newly remodeled. Twenty dollar cab ride to Duval Street or twenty dollars for shuttle. Hotel is on main road at the entrance to Key West. Road noise was distracting and sleep disruptive from motorcycles and first responders. Long wait for check in not well staffed or prepared with prepaid customers paperwork.
Had a great stay the hotel was clean and awesome the pool was very nice and the place was very quiet . Abusutly loved everything . Highly recommended
The decor was clean, modern and beautiful The pool look like a picture, the furniture and umbrellas complemented the key west vibe Beds, chair and bathroom look like new, perfect condition and extremely clean The price was a bit high so I expected at least to have complementary continental breakfast that other less expensive hotel offered. Extremely late check in and early check out. Check in does not start until 4:00pm.
Staff was wonderful, breakfast was better than expected Our room and elevater could use an update
Most comfortable bed ever!!! People very friendly.
Got a small room that I understood was directed by using Kayak or 3rd party reservation service.
I liked the pool, pretty clean and water was very comfortable. Definitely recommend getting a suite since those are the only rooms with a nice view, the standard rooms face a parking lot. What I didn't like was the smell of the room and the fact that our first room had a used razor in the bathroom.
We were booked for the next day in the hotel (by mistake) but the Manager was so helpful and understanding that he accommodated us 1 day before without any hassle with just 1 phone call to the hotel booking agent.
Close to airport Continental breakfast lots of TV channels
The bed was comfortable and clean. The complimentary breakfast was very good and well stocked. The room was quite dark and the toilet didn't work. However, they did send someone immediately to fix it. The room had a musty smell. When the maid came (we were there for 2 days), she only left one washcloth and one handtowel for the two of us.
I love the breakfast and the staff was very helpful with my request to service the air conditioner.