Nylige vurderinger
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- Positive
- Nøytrale
- Negative
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10,0
Fordeler: easy transaction. good price.
Ulemper: much better if alamo could drop the car off at my hotel.
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6,4
Fordeler: Good Value
Ulemper: Bone Dry Empty Gas Tank & Van Was Filthy Dirty
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4,4
Marketing: Calling a downgrade an upgrade
Fordeler: The company did not have the car I'd reserved, and gave me a downgrade to lesser car and said they were giving me an upgrade at no extra charge.
Ulemper: The car I was given, not the one reserved, had electrical and mechanical issues. The 12 V charging port and the USB ports did not charge my phone, fortunately there was one more 12 V port, not convenient, but that did charge my phone. The brake system and parking brake indicated a malfunction, and the front camera also indicated a malfunction. Both outside mirrors were extremely dirty and could not be used at night without cleaning. The parking lot was dirty and stepping into the black interior car left highly visible footprints.
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5,6
unreliable
Fordeler: The representative was nice, relatively efficient, but there was only one person and multiple customers. The car was reliable and had no issues.
Ulemper: The communication phone to get the van to take us to Alamo was not working. It was very crowded, with people left at the curb. There was a car available - not one we had reserved. A van was available - the last vehicle available at this time - it was either rent this vehicle or have no vehicle (for the same price) The van smelled like fish, had no windshield washer fluid (not even a drop) which we had to buy and install. Off-airport access and drop-off was inconvenient. Hard to find.
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9,6
Fast and friendly service
Fordeler: Like how quickly we were able to check in and out
Ulemper: The car was not as clean as it could be
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6,0
Ulemper: Drop off at Key West Airport was not at the airport at all, but a totally different side of the island. Team would not pick up phone to assist
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10,0
Fordeler: Car we ready and very clean. Turn-in was fast and friendly and our airport shuttle was standing by. Everything was first class.
Ulemper: nothing that I did no like.
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2,8
Fordeler: Was in key west.
Ulemper: They guy driving the shuttle/ directing you in was rude, rushed us, not friendly... over all not nice. Will not be renting from alamo again. What happen to customer service?
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10,0
Fordeler: The agents are ALWAYS accommodating and always good natured. Alamo is primarily the only car rental company I use.
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2,0
They need to figure out a better way
Ulemper: Told we had a car and received a confirmation number but when we went to the Alamo desk was told they had no cars. Apparently the online, third party system isn’t exactly in real time. Booked a non-refundable hotel after thinking we had a car and could get to a new city to fly out after our flights were cancelled.
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8,0
Fordeler: The price
Ulemper: no cruise control or bluetooth
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2,0
Maddening
Fordeler: Nothing!!!
Ulemper: We were not told it was not at airport with all other rental agencies and not told closed at 6pm. Almost missed flight as we had to locate drop off location across island and they were closed . Had to pay $40 for taxi and unhelpful workers
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10,0
Fordeler: easy transaction. good price.
Ulemper: much better if alamo could drop the car off at my hotel.
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9,6
Fast and friendly service
Fordeler: Like how quickly we were able to check in and out
Ulemper: The car was not as clean as it could be
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10,0
Fordeler: Car we ready and very clean. Turn-in was fast and friendly and our airport shuttle was standing by. Everything was first class.
Ulemper: nothing that I did no like.
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10,0
Fordeler: The agents are ALWAYS accommodating and always good natured. Alamo is primarily the only car rental company I use.
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6,4
Fordeler: Good Value
Ulemper: Bone Dry Empty Gas Tank & Van Was Filthy Dirty
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4,4
Marketing: Calling a downgrade an upgrade
Fordeler: The company did not have the car I'd reserved, and gave me a downgrade to lesser car and said they were giving me an upgrade at no extra charge.
Ulemper: The car I was given, not the one reserved, had electrical and mechanical issues. The 12 V charging port and the USB ports did not charge my phone, fortunately there was one more 12 V port, not convenient, but that did charge my phone. The brake system and parking brake indicated a malfunction, and the front camera also indicated a malfunction. Both outside mirrors were extremely dirty and could not be used at night without cleaning. The parking lot was dirty and stepping into the black interior car left highly visible footprints.
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5,6
unreliable
Fordeler: The representative was nice, relatively efficient, but there was only one person and multiple customers. The car was reliable and had no issues.
Ulemper: The communication phone to get the van to take us to Alamo was not working. It was very crowded, with people left at the curb. There was a car available - not one we had reserved. A van was available - the last vehicle available at this time - it was either rent this vehicle or have no vehicle (for the same price) The van smelled like fish, had no windshield washer fluid (not even a drop) which we had to buy and install. Off-airport access and drop-off was inconvenient. Hard to find.
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6,0
Ulemper: Drop off at Key West Airport was not at the airport at all, but a totally different side of the island. Team would not pick up phone to assist
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2,8
Fordeler: Was in key west.
Ulemper: They guy driving the shuttle/ directing you in was rude, rushed us, not friendly... over all not nice. Will not be renting from alamo again. What happen to customer service?
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2,0
They need to figure out a better way
Ulemper: Told we had a car and received a confirmation number but when we went to the Alamo desk was told they had no cars. Apparently the online, third party system isn’t exactly in real time. Booked a non-refundable hotel after thinking we had a car and could get to a new city to fly out after our flights were cancelled.
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2,0
Maddening
Fordeler: Nothing!!!
Ulemper: We were not told it was not at airport with all other rental agencies and not told closed at 6pm. Almost missed flight as we had to locate drop off location across island and they were closed . Had to pay $40 for taxi and unhelpful workers
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