Nylige vurderinger
- Alle vurderinger
- Positive
- Nøytrale
- Negative
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6,8
Fordeler: Drop off was super easy and quick
Ulemper: Pick up was terrible. Short on cars. Did not have car that was reserved. Asked me to take a car with a broken key fob and to go get batteries on my own. Finally, found an acceptable car. Discount was provided for the poor experience.
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2,0
Fordeler: Our problem was t the falls of the agent but he handled it Graciously
Ulemper: Our car should have been waiting for us not us waiting for it We waited 1 1/2 for a car to be returned and our reservation filled.what part of reservation did they nor understand?
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10,0
Fordeler: This was a car rental how it must be.
Ulemper: The office was a bit a mess - but maybe thats the area.
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7,2
Fordeler: A huge discount, about half price on a nice, premium car. Airport drop-off was perfect
Ulemper: Pick up at Key West, FL on 12/23/2019 was a disaster at many levels. My reservation with the super discounted rate, about half price, was at Alamo/Enterprise/National’s off-site location about a mile away from the Key West airport. When walking outside I noticed the line at the in-terminal Alamo/Enterprise/National counter was really long and thought maybe “off-site” might be faster! Wrong! The reservation said wait for the Alamo/Enterprise/National shuttle, it never showed. I called the phone number on the reservation. I finally talked to a real person after navigating numerous frustrating menus. The person obviously wasn’t local and connected me with the offsite Alamo location, so she thought. The person that answered said, “Gino’s Appliances” and commented that Alamo has the wrong number in their website. Next, I Googled the offsite Alamo location and called, once again, “Gino’s Appliances”. Inside the terminal and the line was still super long and barely moving. There was only one person at the counter and she appeared a bit stressed. Clearly Alamo/Enterprise/National management at Key West Airport could care less about customer service. Meanwhile, back outside the shuttle never showed so we took a cab to the off-site location. The situation improved fast at the offsite location, the folks were nice and helpful. When asked they said they stopped the shuttle service awhile back and felt bad for Gino’s Appliances but that headquarters hadn’t updated their records and websites. Also, they said I could return the car to the airport if desired, no more taxi rides… The rental experience was great after that.
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8,8
Fordeler: Nice friendly efficient staff
Ulemper: Vehicle check could have been more thorough. I had an issue with the right front tire loosing pressure as I drove.
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9,6
Ulemper: All good.
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10,0
Fordeler: Easy, quick process!
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4,0
Fordeler: Vehicle requested and confirmed was not available, and according to agent are never available without 3 day notice.
Ulemper: Site needs to be accurate for vehicles available for the time and date reserved
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2,0
Fordeler: Nothing
Ulemper: Pre reserved car with Kayak and when we arrived there was none on lot and staff did nothing to Try and remedy the issue
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8,0
Fordeler: DJ was super nice and very professional!
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10,0
Ulemper: The vehicle was a bit worn. Had over 21000 miles on it and it had some undercarriage rattles
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10,0
Fordeler: All was very smooth and efficient.
Ulemper: Can't think of anything.
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10,0
Fordeler: This was a car rental how it must be.
Ulemper: The office was a bit a mess - but maybe thats the area.
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8,8
Fordeler: Nice friendly efficient staff
Ulemper: Vehicle check could have been more thorough. I had an issue with the right front tire loosing pressure as I drove.
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9,6
Ulemper: All good.
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10,0
Fordeler: Easy, quick process!
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10,0
Ulemper: The vehicle was a bit worn. Had over 21000 miles on it and it had some undercarriage rattles
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10,0
Fordeler: All was very smooth and efficient.
Ulemper: Can't think of anything.
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6,8
Fordeler: Drop off was super easy and quick
Ulemper: Pick up was terrible. Short on cars. Did not have car that was reserved. Asked me to take a car with a broken key fob and to go get batteries on my own. Finally, found an acceptable car. Discount was provided for the poor experience.
vurdering fra
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7,2
Fordeler: A huge discount, about half price on a nice, premium car. Airport drop-off was perfect
Ulemper: Pick up at Key West, FL on 12/23/2019 was a disaster at many levels. My reservation with the super discounted rate, about half price, was at Alamo/Enterprise/National’s off-site location about a mile away from the Key West airport. When walking outside I noticed the line at the in-terminal Alamo/Enterprise/National counter was really long and thought maybe “off-site” might be faster! Wrong! The reservation said wait for the Alamo/Enterprise/National shuttle, it never showed. I called the phone number on the reservation. I finally talked to a real person after navigating numerous frustrating menus. The person obviously wasn’t local and connected me with the offsite Alamo location, so she thought. The person that answered said, “Gino’s Appliances” and commented that Alamo has the wrong number in their website. Next, I Googled the offsite Alamo location and called, once again, “Gino’s Appliances”. Inside the terminal and the line was still super long and barely moving. There was only one person at the counter and she appeared a bit stressed. Clearly Alamo/Enterprise/National management at Key West Airport could care less about customer service. Meanwhile, back outside the shuttle never showed so we took a cab to the off-site location. The situation improved fast at the offsite location, the folks were nice and helpful. When asked they said they stopped the shuttle service awhile back and felt bad for Gino’s Appliances but that headquarters hadn’t updated their records and websites. Also, they said I could return the car to the airport if desired, no more taxi rides… The rental experience was great after that.
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8,0
Fordeler: DJ was super nice and very professional!
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2,0
Fordeler: Our problem was t the falls of the agent but he handled it Graciously
Ulemper: Our car should have been waiting for us not us waiting for it We waited 1 1/2 for a car to be returned and our reservation filled.what part of reservation did they nor understand?
vurdering fra
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4,0
Fordeler: Vehicle requested and confirmed was not available, and according to agent are never available without 3 day notice.
Ulemper: Site needs to be accurate for vehicles available for the time and date reserved
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2,0
Fordeler: Nothing
Ulemper: Pre reserved car with Kayak and when we arrived there was none on lot and staff did nothing to Try and remedy the issue
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