I liked the location with the beach, the pool area and the real nice breakfast. The rooms were very spaceous and the bathrooms very nice. I experienced the hotel staff in the reception to send out signals of "I HATE MY JOB". When we asked how to get to the down town Kew West, if it was too long to walk there or if taxi was the alternative - we got the answer: A taxi would be abt 15 $ - in stead of getting information on the free shuttle. Do we have to pay for a smile and to get accurate information. We found out about the shuttle by accident. Then when asked the driver of the shuttle if he also drove back to the hotel at a certain time: He answered: you dont ask me about that, you need to go to the reception. I am driving back now. (so: How do we ask the reception about that when we are down town? why so hard to get any information about this). WORST SERVICE EVER!
Komfortabelt, rent, rolig, fantastisk bra senger.
The pool area was beautiful . It made you feel as if you were in the islands. There was plenty of comfortable seating including cabana style loungers to enjoy. All the staff helpful and pleasant . At the breakfast buffet the staff walked around to refill coffee, clear your tables and offer newspapers. There was plenty of free parking on site and rentals of motor bikes and bicycles.
Room was clean, comfortable and fully equipped with necessities.
location and breakfast was pretty good... the room was a little warm for me...i set the thermostat to 68 degrees and the temp never dropped below 73 degrees...
Continental breakfast is always a great way to start off your day at any hotel, wished the selection was better but at least the coffee was always hot. Beautiful pool area lots of seating but the tiki bar's food selection was also a bit limited. A lot of people were receiving noise complaints at the pool and rooms at 2 PM.... Its Key West so if you're planning on wanting peace and quiet you should probably stay in Marathon, and not blame the hotel for your poor choice in vacation destination... Parking is quite a problem at this location and forcing some people to park in random lots nearby, which is never a good idea in the Keys. The ice machines never seemed to be working well. The rooms are also very small, actually uncomfortable for 4 people to be in a room with two double beds. Most likely would stay here again, but not my first choice.
The hotel definitely met our expectations. the facilities and rooms were impeccably clean. The room was a nice size and the bed was very comfortable. Location is perfect for families and couples looking for a quiet and relaxed stay. The staff's customer service was extremely underwhelming. Front desk agents were sweet but very young and it reflected in the level of service and professionalism expected in the hospitality industry. Housekeeping had the worst attitudes anytime we requested anything as if we were inconveniencing them, they would scoff at any question! We were running a little late to the complimentary breakfast but willing to grab anything still out—the lady picking up literally pulled baskets of bagels away from us and rolled her eyes when we asked where we can could find cream cheese. I was shocked at how ugly her attitude towards us was when we are guests spending A LOT of money to stay at their locations and were very respectful towards her.
If the owners would spent a little money to modernize the rooms, this would be the place to stay in Key West. It's secluded, on the water and very reasonable. I will stay there again. The carpet, a/c, tv's paint need upgraded. The tiki bar would be a great party spot.
Great Loacation Staff was poor, room was adequate. Air conditioning was poor.
Booked two beds and when we got there they told us they didn't have any left Place was dingy
Nothing to like ... I never got to experience Banana Bay Resort as they over booked the property and ended up palming me and my friend to another property further away from the activity center of Key West. The property was over booked so we were dumped off at a lesser competition's facility. I was told (via e-mail) that I was notified as early as possible but the fact remains my notification came as I was enroute to the airport for a flight to Bogota. Very disappointed in the customer service. Whatever experience I had was tainted from the start.
Wifi not in rooms. Continental breakfast is wonderful. It was nice to be away for the busy part of Key West but yet close so not a lot of driving. Front desk staff polite and pleasant rest is hit and miss. Rooms clean.
The resort was not hard to find. It's location is right off the main strip. But when entered the parking lot was surprised by the unkept building. The staff was prompt and courteous. Overall the room was cleaned but paint was peeling off the walls, the toilet leaked, the bed was uncomfortable and squeaky, and everything that seemed worned down and old. I didn't think the price was right for the stay and worth the price of the room.
The location is good, could rent a bike easily, stayed there for 3 nights and everyday someone did cleanup the room. There was a fridge and microwave which did help. 1)The room was nasty. The carpet needs to be changed immediately, not cleaned as you cannot walk without slippers in the room, your feet will be BLACK. 2) They provided a coffee machine but no sugar and/or creamer in the room. 3) The breakfast wasn't great, no eggs at all :( 4) There was a broken hair dryer in the bathroom cabinet, the cabinet had a lot of molds. 5) There were 2 lamps in the bedroom which did not work. 6) Worst of all, the AC was a wall /window fixed, right next to the bed. Guess the filter wasn't cleaned for a long time. I had a severe cold which got worst every night we were there. 7) Overall, not worth the money, very unhygienic and need a serious renovation or cleaning.
Location and waterfront view... iguana and other wildlife were around the area so that was nice. Termites, disgusting bathrooms, wife got bed-bug bites, unpainted drywall patch in room. Wouldn't pass housing code if newly built. Closer to a "no-tell-motel" than a resort.
The property needs significant updates: new paint, non-dripping plumbing, wi-fi around the property (and rooms), carpeting, etc. It looks like the owners haven't invested anything in the property for at least 20 years.
I liked the breakfast and the rooms were nice and comfortable. The hotel was 5 minutes away from everything. The room does not need to be upgraded. Seriously it's a room with beds, bathroom, and tv. Our tv was not a flat screen but so what... I thought for the price, this was great. The staff seemed a little disoriented towards hotel policies. There was a lack of communication between managers and staff.
It was easy to check in and folks were friends enough. pool wasn't heated and there could have been more of a breakfast selection
The room was quaint and very cool. Loved having a frig.