Kansas City Hoteller i Northland

Airport pickup and close to airport They charged me $25 to check in early as I needed to change clothes for my business meeting. They did not mention that had I waited 20 minutes there would be no charge. 'Company policy', the refuge of cowards.

This hotel was awful. My room wasn't clean, the shower liked disgusting and the bed had stains on it. Pool was closed by the health department. They tried to overcharge me. Breakfast included a community jar of peanut butter. If I had another option nearby I would have left but it was a quick stay. Avoid if you can.

Okay price, bed was decently comfortable, seemingly clean sheets, mini fridge, pet friendly, location was decent if you need something by the airport Staff were not very helpful or friendly, room needed dusting and vacuuming, pet fee charge, had to eat in the breakfast area, extremely minimal breakfast options

Housekeeping needs to be trained how to clean a room. Hair in the bathtub on our arrival, no working alarm clock, and the chair by the bed felt like you were going to fall thru. The bath towns are like sand paper, so be careful. Continental breakfast was a let down. Overall, we probably wouldnt stay here again. To much money for what you get. Staff was very nice though.

The room was very nice beds were pretty comfortable although there was some bugs in the room roaches The front desk staff seemed annoyed with business travelers needing fax and tax print ours for record keeping. There was no friendly greeting you definitely knew you were supposed to quietly go to your room and not expect friendly hospitality

The staff were always friendly and helpful. No electricity at the desk. Missing trim on nightstand. Drawers would not stay shut. Stained linens.

Price was the main factor in our decision to stay here. The facilities were fine, the atmosphere was fine (other than the real crowded, tiny breakfast area with cold biscuits and a sticky floor!). I would probably still stay again, simply because of the price. The breakfast area was too small for the number of people trying to get breakfast. Everyone had to wait a long time to use the one waffle maker, the floor was sticky, and the orange juice tasted a little sour. Certainly not a 'make or break' issue, though.

The staff was friendly and helpful. They were always available and were sincere and helpful. The whole hotel is in poor repair - from fading and chipped paint and rotten trim on the outside, to worn carpets, musty halls and rooms, and damaged walls in our bedroom. The room we stayed in was damp and musty smelling, and the walls were damaged (sheetrock issues that had been poorly repaired). On top of this, the room wasn't very clean - lots of noticeable dust build up in the corners and on some furniture. The furniture was also chipped, had visible cracks, and was from the 1980's. I wasn't expecting the Ritz or for the styles to even be from this decade, but I did expect everything to be in good repair and acceptable and presentable working condition. If you read other reviews, you'll notice the trend of poor cleaning, musty/moldy smells, and poor repair.

Rooms were small but the beds comfortable! Food at restaurant was average. Check in was quick and easy! Attempted to order room service at 9am from our room- the hotel phone was not working so I called via my personal cell and spoke with AJ at the front desk. He said he would send someone to fix the phone but told me there was no room svc on Sundays- which is not true. He then proceeded to hang up on me. My friend and I had to physically go down to the front desk (were still in pj's, mind you) and spoke directly to the manager, who happened to be Aj who previously hung up on me! After he told us the restaurant is "right there" pointing to the restaurant, he finally gave me the phone to call room service. Unbelievable customer service. I've never been treated like that in my life. Especially at a "nice hotel." Aj must have had a change of heart and apologized for his actions 2 hrs later when we checked out and compensated our breakfast but I will never ever pay to stay at a Sheraton again. It was supposed to be a fun girls weekend and this is what we're talking about. I just hope other guests don't have to experience any of this.

Absolutely nothing, and I will never trust Kayak ratings again Had to walk thru pool of water on wet carpet to get to swimming pool. Was never cleaned up while there. Toilet ran constantly Breakfast service was atrocious - one man (who wore the same clothes every day) cooked sausage one frying pan at a time. He couldn't even keep up with 8 people in the room, let alone a full crowd. No waffle iron, pancakes or many other things. This hotel is trying to skimp on every penny and could care less about service. Front desk too busy chatting on cell phone to be responsive to customers One small bar of soap in bathroom for 4 people - REALLY? Two towels for 4 people. etc.

Location Hotel smell terrible, it could be health hazard. The room was in professional clean. First room I have the bed sheet had spots on, it was too nasty to sleep on. The receptionist was will to chant us new room. Second room the trash was not empty, smell of old wet paint was so strong, the tv was the old version unlike the picture they shown and the remote wasn't working. Even though we didn't pay much to stay but this is not even worth to stay. The breakfast was unsanitary, I was afraid to eat anything from there. Stay away if you don't want to get sick.

We got there at midnight. The staff doesn't care about you personally as a customer. The room we received was dirty and smelled of smoke. This was at Midnight!!!! We went back to the desk, got another room. It was ok. Except 30 minutes later another couple was trying to get into our room. That room was double booked. The girl at the front desk did not seem to care about anything. We could not get a receipt for the first of a two night stay. I cancelled the second night the next morning. I was not going to stay there. If we left our car, I would have to pay $5 to park my car. There is no valet service. It is a hotel parking lot. Would NEVER stay here again!

The lobby was nice. It had a really cool courtyard with potential, but basically it was left to rot by the owners. The front desk guy had a lot of patience, but it appears he had a lot of practice. They had a hot tub that worked, and my kids swam in that because the pool was liquid ice (see below). My room was ckean and well organized. The swimming pool was cold, i know what the last feelings of the titanic victims were cold. The restaurant in the hotel was decent, but expensive for what it was. My food sat out under a heat lamp forever, and the shrimp put on it were possibly edible, but I didnt take the chance.

The room included a sleep number bed, which they didnt tell us. It wasn't actually working or plugged in, so we just thought the mattress was rock hard. When we asked for a different room, we were told they would fix the bed. After a day out, we came back to find the bed still unplugged and rock hard. The pool heater was broken and the hot tub had not been cleaned. Two people were actually smoking inside the hallway of the building. When we complained a second time that it was not fixed, we were yelled at by the building manager. We chose to go elsewhere for our third night. I've never had such poor customer service in my entire life. I would avoid this hotel even if the room were free.

Cost efficient, I mean overall it completely served the purpose Light bulb out in the room, closet door was broken, toilet was loose, seemed kind of outdated there's definitely a smell going on that isn't natural. The door to the outside does not lock at all

Mold on ceiling just outside my room, was unable to adjust the temperature, staff parked under the canopy, toilet seat in my room needs replaced. Seems like the owner would rather keep every dime he makes instead of making the hotel a nice, clean and relaxing place for the guests. Also, my room was on the ground floor and guests coming and going could see in my room as there was not a closable curtain

The hotel has serious potential to be beautiful if someone would take care of it. Hotels.com went above and beyond to make sure that our negative experience didn't ruin our road trip. The manager was beyond rude; he swore when speaking to me on the phone and pretended a manager was unavailable when he later told me he was standing there the whole time. All I wanted to do was make sure he wouldn't charge me for the nights that I wasn't staying. The hotel was dirty, visible crud and wrappers on the floors and walls of the hallways and our room, and the very strong smell of cigarette smoke and mildew. The carpet in our room was wavy from water damage and the beds were as hard as boards. There was no mini-fridge or microwave in the room. Two out of three elevators weren't working, the pool and hot tub were closed and so was the restaurant they were supposed to have. I just can't get over how rude the manager was or that he would lie to customers. Hotels.com did everything right though.