Kalamazoo Hoteller

Not clean, cold hardwood floors, best to wear socks...or for safety's sake, hip waders...when walking around the room. "Free" wifi was slower than the old 56K dial-up modems, couldn't even get enough signal strength (AT&T) to make telephone calls. Upon checking out early, the desk clerk didn't even ask why - I assume this thing happens to them a lot. For a few dollars more, I checked into Microtel by Wyndham on the west side of Kalamazoo. Clean, modern, well-appointed, working wifi, free continental breakfast. Worth it!

Rooms were not very clean

Nothing Heater, bed, supplements

This is not my first stay but was the worst. My young brother in law left an item in the room and when we xame back for it they said it wasn't there and wouldn't let us go check ourselves. We knew we left ut on the bed so someone there kept it.

Staff was friendly, quiet, close to alot. That breakfast want available for the price.

Rooms were large The pool was disgusting and looked like it had not had a good cleaning in a long time. The bed was like sleeping on a rock and tge pillows were lumpy and not comfortable at all. Overall very disappointed

I felt I was listened too when I had an issue. The room size was very nice (double queen size room) The pool heater was broke and the water was very cold. My youngest had blue lips.

Nicely updated design of the room colors and bed linens. Attention to room details needs to improve. The room we stayed in (316) had grout missing between the floor tiles in the bathroom. The main light in the room didn't come on, but just flickered. The light fixture in the bathroom was falling off on one side. The mattress was not firm but lumpy (but was somewhat mitigated by the soft mattress topper). all of this I could have lived with better had the the price not been so out of line with what we are used to spending for much better maintained facilities--which would be more in the $80 a night range. As it was we got a "deal" through Kayak on the room for just $113 for the night as opposed to the $135 a night we would have had to pay when I contacted the hotel directly.

Remote control was wrapped in plastic, had hd tv but they didn't spring for had channels, couch dirty

Found an large-ish piece of trash (that was unidentifiable, but resembled seaweed balled up in a clump) under the bed skirt around midnight. Brought it down to the nighttime desk clerk who did give me a $10 discount off the room. Thought my worries were over. Was I wrong. I was awoken around 1am by very angry men swearing at each other and repeatedly slamming another man against my closed (and thankfully, locked) hotel door. This went on for about 5-10 minutes. As a woman staying by herself, I was quite scared. The next morning, I told the manager I would be canceling the rest of my stay due to the situation last night. She proceeded to tell me that the men who were outside my door last night were frequent customers, and that "they were perfectly harmless, but you didn't know that". Worst customer service I've ever had and worst hotel stay ever.

Very convenient location to where we were visiting friends, restaurants, stores Bedding was dirty. Received dirty washcloths from housekeeping (looked like cleaning rags). Left our brand new phone charger in the room after checkout and nobody from housekeeping turned it in.

I've stayed here in the past with no problems and gave high ratings, but this time the room was not clean. I was too tired to deal with it that night as I arrived late in the evening, but the NEW manager in the morning took care of it immediately and gave me a Full refund and apology! She said improvements were coming. I will give them another try next time I need to stay in Kalamazoo.

Unclean hotel, old.. needs alot of help, the remodeling is only a bandaid at best! Hair on bathroom floors in my room and all of our wedding parties rooms. Management another story, they could care less

checked in, wrong room, came back to the desk, placed in the same room type.. decided I didn't want to walk all the way down again, next morning no continental breakfast... friends stayed elsewhere and were extremely happy with their stay.. I guess it's time to find out where they stayed and go there next time

It is OK at best with new furniture.

Friendly staff, delicious cookies provided at check-in. Easy to spot hotel, but driving instructions a bit tricky with finding the right road entrance