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Store flotte rom med fantastisk utsikt. Hotellet har absolutt alt av fasiliteter, flere svært gode restauranter med svært høy kvalitet på maten. Personalet er vennlige og imøtekommende. Dette er et ekte femstjerners hotell. Ca 95% av gjesten var russiske, dette var til tider utfordrende for andre gjester og ikke minst for de ansatte.
Swimming pool was totally inadequate in respect of sun beds available, the hotel has provided large pods, it means at a maximum about 20 people only can use these, there is no other provision for sun beds around the pool.
The business floor has a dedicated lounge with staff, daily cocktails and special events. Really nice. No
Rooms are very clean and comfortable. Staff seem very distant and cold.
It was simply unforgettable stay with this hotel. Love to stay once more.
Good staff, quite and comfortable. I had to check out one day earlier due to personal reasons, but the hotel staff inssisted that i pay for the night for what ever reason. they said that this due to me booking through Booking.com???
Location is good and close to the beach. Good seaview and quiet. The shower head is not working properly and it is not adjustable. There is insufficient choice of restaurants in the hotel.
Friendly staff and luxurious
Everything - it was a really lovely Hotel to stay at. I think there should be more control on saving of the Sun Beds around the Pool. Some people would reserve their bed by putting towels on them and then either go shopping or go outside the hotel for lunch but keep their towels on the beds with a book or magazine so that it looks like someone is using the bed. Very frustrating !!!!!!!!!!!!
Very good value of money, maybe best in the city! Rooms are modern and clean. Free Wifi was nice extra too. I will stay again in this hotel!
poolarea and breakfast
Location, Service, Value for Money Liked everything
A nice pool area, looked good for even small chidren,. Pool area staff rather inattentive, like, you were required to go order any drinks poolside, rather than the staff coming around occaisionaly to enquire if anything needed. We asked for a late checkout but were offered only till 1300pm as they said hotel was fully booked (hotel was not busy in the least), but when we offered to pay a little extra, the room automatically became available, I can understand charge extra when hotel very busy, but when its 1/2 empty, things like that dont encourage you to return.
The room, location and sea view. No private beach - which is almost no where in Pattaya, Thailand.
The Hotel had a great location, next to the beach and other main shopping centres. The swimming pool was clean and the rooms where perfect ! The Superior Sea view room that we booked didn't had an elevator to get to our room. We always needed to walk up the stairs. This is the only disadvantage the we could make up.
Everything was perfect. None
The pool area is very good and the hotel rooms are very new and well design. No Problems
Staff are friendly , despite some handicap were eveident to certain staff when it come to communication , only for a few ...I liked the hotel , staff and the stay.. did not get enough time to explore most of the facilities offered ..I notice that according to my Ambassador statement the stay were unqualified for points.. I would like to know< why ..? ..Except for aconfusion when I went to the restaurant for breakfast on 9th ,when some one rushed to me and advised that I have to pay fr breakfast etc,not well explained either.. my booking with the hotel presumably confusing and I was held at the entrance quite a while and I was about to walk back , then they found out some thing like a special rate has been offered to me etc.NOT Entirely the staff mistake a s they weere following the PROCEDURES...i think they should have checked my records when I expalined abt my arrangement with the check in staf before stoping me at the gate and not even offering a place to sit.. any way these things may happen..although it is not common to me..
The hotel is new, clean, the service is good. It completely matched my expectations. It's a bit too business compared to relaxed atmosphere of Pattaya. The cost of Internet access in rooms is too high.
The swimmingpools and view. They charge more than 500 baht for using WIFI !!! The hotel is getting old, and it shows. Especialy in the bathrooms.
It was a big hotel, not crowded. The pool was clean, wifi was good. Shopping centers are nearby. The only drawback is that I had to walk from the hotel to go to the main road. They should have a shuttle service which could take us and bring us back to and from hotel to the main road.
Very friendly staff from your first moment of arrival at the taxi drop off,reception and taken to your room.All the people concerned made you feel as if they had known you for a long time and were friends who took a personal interest in you.Noting was to much trouble,excellent staff and facility.
From the moment we arrived - it was just perfect - stayed in clubroom which was AMAZING - fabulous staff who made one feel so special ! It has spoiled us for anything else - THANKYOU indeed ! Could not fault anthing !
Food. Honest staff. A lost wristwatch was given back to me
Great area, wonderfull place to relax.
The location is the biggest advantage of this hotel
First impressions were on arrival and a lovely hotel lobby . Thereafter my experience didnt match expectations. We stayed Club rooms and had access to club lounge . Standard and level of comfort was not what you might expect for a hotel of this standard.Club lounge in need of upgrade .
Exceptionaly hospitable & friendly atmosphere with all homely facilities.
An excellent and luxury hotel surrounded by the sea and beautiful garden. I enjoyed the sunbathing and fitness at the hotel with excellent service by the staff. I will certainly come again. I was surprised that my creditcard used for the reservation was immediately used upong my checking-in to settle my bill without advance warning and without me putting my signature. The more surprising as in my subsequent stay at the Dusit Thani in Bangkok the payment by credit card took place only during checking out, which certainly has my preference.
The hotel is by the beach road, which make things easy for us to go from one point to another. The room is big and sutable for a couple. the breakfast is ok, staff are good and very helpful, but they are always run out of food. The staff in the reception never smile at you and don't care that you are waiting for them to serve you even there is no one in front of you. Requested a non smoking room, but the room was smelly and I asked them to do something about it which they did but the smell came back again in a few hours.
Like the location, cleanliness, and breakfast. I have stayed at this hotel annually for the last 5 years. This time when I checked out I was curtly advised I owed them a Baht 200 cleaning fee for wiping some spilled coffee with a hand towel. I was shocked and taken aback and told them I was an old customer but they insisted on charging this. I find this quite ridiculous and told them I would never return unless I got a refund and apology.
The location was close enough to downtown Pattaya to be able to get to the "action" within a few minutes but not too close... Concierge service for organising excursions worked well. Did not like the style of the hotel. Very simple and basic rooms which were not very big at all. Overall price of the weeks stay was high when compared to other hotels within Thailand and even Pattaya but the quality of the hotel was significantly lower than would be expected at this price. Think that this hotel sells itself with the "Hard Rock" branding as otherwise there's nothing which would make it stand out from the 3-star crowd. Apart from the prices this hotel is far away from the 4-star hotel which it advertises to be.
Very clean... Parking lots are too far from the hotel building...
I like the location of the hotel as its very close to the beach and almost the activities there.
pool activities , easy goning with childrens and whole family , close to major mall in pattaya, on beach directly. simplly very nice , been there yearly since 4 years . lot of taxi drivers quing out side the hotel on both enterances, try to catch the hotel residents , fooling them , still i belive the hotel securieties staff can much about this . beside the nice sea view at rock cafe not there any more cos of these taxis blocking the view,
Excellent service and facilities The pool can do with a surfcace clean a little more regular.
Ok, hotell, men trenger oppgraderinger. Var ikke plass til alle på frokosten 1 Jan. Fin beliggenhet, men stranden er ikke pen
Frokosten var utmerket, det samme må sies om servicen. Maten var og meget bra. Alle annsatte var veldig blide og imøtekommende.
location is excellently located by the beach, fantastic ocean view, comfortable and design rooms, clean, quite, 2 swimming pools, good breakfast The hotel staff could not speak english. Not friendly. Usually staff at reception in first queue ask preferable form of payment(cash or credit card). but here nobody asked me, they have deducted money from my card without any comments even not printed receipt for me!!! copy of receipt was given to me only after my request. They know just few words: hello, check-in, ckeck-out, bye. Very disapointed.
Nice and clean. Near beach, beach was quite dirty. Pool bar was under construction.
proximity to beach not enough lifts. waiting often 10-15 minutes or using staircase at breakfast time. too many russian tourists
The staff, location, and facilities. I love Thailand and it's people.
Very kind staff ....nice place .... still very new hotel Free internet ...that is a must ...else everything good
Room was big and we got a high floor that we requested There was a mix up between booking.com and the hotel so they had no confirmation when we arrived. Therefore it took over an hour to check in. Hotel did not take American express card as garrantee
The staff were very friendly and the reception was 4* but every thing was 2* When given our room it was dirty it needed decorating furniture need changing The hotel is only 3 years old the room looked like 5 years old. the new room we were allocated was larger and a little better. there was no BBC world news or CNN it was not a hotel for English speaking guests. the breakfast was stir fry pork fish not for one who had a heart attack.
Ro. Fine omgivelser. Svært trivelig betjening. Ingen
Delikat hotellrom god service rent og pent. Nei
Bra service, gode restauranter og fine fasiliteter.
Sports aktiviteter på hotellet, Tennis, golf etc. Det var dårlig renhold på rommet, bøker og søppel låg igjen etter tidligere gester. Frokosten var heller ikkje noke spes. Dette hotellet er nærmere 3 enn 5 stjerner.
The view was very nice, every thing was very clean, pool was clean and nice, staff were very nice and helpfull and well situated for shopping. The price was a bit expensive compare to the 5 star hotels that I have been in other places.
i liked the sea view and the swimming pool i even extened to 5 days and got the same rate
Very friendly staff. Excellent cleaning. Nice breakfast buffé. Cleaning of beach was not done every morning. Because of Pattaya a lot of plastic garbage floated ashore.
nice salt water pool with good setting, beach front, clean and tidy. towels are of low grade quality, do not match the price and image of this hotel.
Nice staff, clean, great pools. Location is not good - although they run a shuttle service. We hired a cot for our baby and it was faulty - our baby fell out of it, was thankfully unharmed. The baby chairs do not have straps so are not appropriate. I had to use my belt to strap our one year old boy in the chair.The restaurants at night lack atmosphere - they need nice pretty lighting and they need nice soft music to play, maybe traditional Thai music.I felt that the hotel was expensive for what is was and it was not in a convenient location as Jomtiem beach was miles away, despite web claims that it is nearby!
Room was excellent. Staff was helpful and courteous. Service was very good. Room service was a bit slow may be because of long holidays. Breakfast could have been better.