The room was very small with zero comfort amenities like water, refrigerator. Bed had a shabby pillow fit only for a child. Since I had already prepaid for two days, I couldn't wait for the two days to run out and then scram....I guess you get what you pay for cos it is cheap and good value for the money. I'll give them one thing though, it is squeaky clean.
Very friendly staff from your first moment of arrival at the taxi drop off,reception and taken to your room.All the people concerned made you feel as if they had known you for a long time and were friends who took a personal interest in you.Noting was to much trouble,excellent staff and facility.
An excellent and luxury hotel surrounded by the sea and beautiful garden. I enjoyed the sunbathing and fitness at the hotel with excellent service by the staff. I will certainly come again. I was surprised that my creditcard used for the reservation was immediately used upong my checking-in to settle my bill without advance warning and without me putting my signature. The more surprising as in my subsequent stay at the Dusit Thani in Bangkok the payment by credit card took place only during checking out, which certainly has my preference.
Exceptionaly hospitable & friendly atmosphere with all homely facilities.
It was a big hotel, not crowded. The pool was clean, wifi was good. Shopping centers are nearby. The only drawback is that I had to walk from the hotel to go to the main road. They should have a shuttle service which could take us and bring us back to and from hotel to the main road.
The location is the biggest advantage of this hotel
Food. Honest staff. A lost wristwatch was given back to me
From the moment we arrived - it was just perfect - stayed in clubroom which was AMAZING - fabulous staff who made one feel so special ! It has spoiled us for anything else - THANKYOU indeed ! Could not fault anthing !
The swimmingpools and view. They charge more than 500 baht for using WIFI !!! The hotel is getting old, and it shows. Especialy in the bathrooms.
Great area, wonderfull place to relax.
First impressions were on arrival and a lovely hotel lobby . Thereafter my experience didnt match expectations. We stayed Club rooms and had access to club lounge . Standard and level of comfort was not what you might expect for a hotel of this standard.Club lounge in need of upgrade .
Delikat hotellrom god service rent og pent. Nei
Ro. Fine omgivelser. Svært trivelig betjening. Ingen
Bra service, gode restauranter og fine fasiliteter.
Sports aktiviteter på hotellet, Tennis, golf etc. Det var dårlig renhold på rommet, bøker og søppel låg igjen etter tidligere gester. Frokosten var heller ikkje noke spes. Dette hotellet er nærmere 3 enn 5 stjerner.
Great customer services from the people at the front desk. They were very friendly and smile all the way to make you feel relax that you in the right place. Rose the manager was very friendly and helpful. Kung wasvery professional and friendly. The guys at the entrance were very friendly and helpful. I couldn't find anything bad about my 2 night stay. I really appreciate everyone's effort in going out of their way to help.
The location was all right. Breakfast was ok. Cleanliness need improvement. These are separated double room which is surprising and a bit annoiding.
Friendly staff and luxurious
poolarea and breakfast
Rooms are very clean and comfortable. Staff seem very distant and cold.
Location is good and close to the beach. Good seaview and quiet. The shower head is not working properly and it is not adjustable. There is insufficient choice of restaurants in the hotel.
Everything - it was a really lovely Hotel to stay at. I think there should be more control on saving of the Sun Beds around the Pool. Some people would reserve their bed by putting towels on them and then either go shopping or go outside the hotel for lunch but keep their towels on the beds with a book or magazine so that it looks like someone is using the bed. Very frustrating !!!!!!!!!!!!
Location, Service, Value for Money Liked everything
Very good value of money, maybe best in the city! Rooms are modern and clean. Free Wifi was nice extra too. I will stay again in this hotel!
It was simply unforgettable stay with this hotel. Love to stay once more.
The room, location and sea view. No private beach - which is almost no where in Pattaya, Thailand.
The Hotel had a great location, next to the beach and other main shopping centres. The swimming pool was clean and the rooms where perfect ! The Superior Sea view room that we booked didn't had an elevator to get to our room. We always needed to walk up the stairs. This is the only disadvantage the we could make up.
A nice pool area, looked good for even small chidren,. Pool area staff rather inattentive, like, you were required to go order any drinks poolside, rather than the staff coming around occaisionaly to enquire if anything needed. We asked for a late checkout but were offered only till 1300pm as they said hotel was fully booked (hotel was not busy in the least), but when we offered to pay a little extra, the room automatically became available, I can understand charge extra when hotel very busy, but when its 1/2 empty, things like that dont encourage you to return.
Good staff, quite and comfortable. I had to check out one day earlier due to personal reasons, but the hotel staff inssisted that i pay for the night for what ever reason. they said that this due to me booking through Booking.com???
The staff was friendly and very accommodating. The atmosphere was perfect for the reasons I made my trip. Some items in the room were worn out or broken.
Free wifi. Location was great, less than one minute walk from, the beach. You can easily take a Baht bus to walking street or walk there yourself. Nice and quiet street (soi 1). Good pool, nice facilities. Clean bathrooms, well maintained, everything works. We were easy going and understanding, as well as well traveled, so literally there are no complaints at all.
It's not any more managed by Sofitel. And that makes all the difference, in terms of service and overall management.
Beautiful huge swimming pool with pool bar, private white sand beach and private greenyard seaview front with bar. You can choose where to stay. Huge wonderful buffet breakfast with all sorts fo things. It's not new anymore, rooms and swimming pool are still very very nice, but you can see they are not new anymore. Too many annoying mosquitos start coming out at 6pm, I think it's due to the passage from the big swimming pool to the beach that is like a grotto and mosquitos probably colonzed it.
Fantastic territory, and a magnificent view to Sanctuarity of Truth. Individual beach. Everything was great. I would suggest reducing prices for SPA as comparing them to regular city offers, they seem to be greately overpriced. And also I expected to have room a bit larger, but anyway this hotel is the one I would definetey recommend to my friends and return there once again.
swimingpool is very nice:)) very exspensive internet!:((
Away from the hussle & bustle No drinks lounge / but believe this was due to possible restoration works
it is suck! I will never ever stay again.
swimming pool for kids
kind staffs such as Kae, Nana & Cat. :> No
the hotel is far away from the pattaya entertainment areas and walking street
Nothing special ! The hotel location is too far from the city while there is only a small dirty beach. No connection to the Pattaya beach. Swimming pool area is too small so limited privacy feeling.
There are very good swimming pools, very good restaurants & bars and very good Gym and SPA. The sea near the hotel is shallow and dirty.
Nice lobby area and swimming pool The location is not really convenient. Even so it mentioned that hotel has a beach access however sea is far away from the shore and not even deep enough after 400 m walk the water still up to knee.
very close to the beach. Swimming pool was good staff was very un co operative
The viwe from my room on the pool The service I had problem with bathroom they did not solvate during my stay so they give another option to change the room and I do not like moving from room to another room
Quiet, the surrounding area is away from the night life so it's very quiet at night. Not too far from walking street, subway, or starbucks (walking distance) and 100-200 baut to get all the way to the Hard Rock. Nice pool, shaded for a to-0900 morning swim and lit at night open till 2200 or 10pm. Not well known. make sure that you get a card from the front desk or print off the name and location off the internet. Drivers were taking us to Nova Suites instead of this one.
Location was good room smelled really bad. hotel is aging and need srenovation
The staff was amazing. They were very helpful and accomadating with most matters. The rooms were very nicely decorated and the staff always ensured that the high standard of clenlyness was upkept. I can not say enough about the service and the professional demenor of the hotel staff.
The location and staff at the hotel were very good, I really enjoyed my stay there.
Outdoor pool, reception area In general, the room was clean except some little details in bathroom.
i fell in love with the pool.Excellent hotel i wud tell everybody to choose this hotel. its too good. English language understanding and the breakfast is too expensive.
the rooms are really nice.. lcd-tv and comfortable bed
Pretty much everything was great. Staff was friendly and efficient, facilities were very nice, pool was great, etc Restaurant is a bit pricey for the area, the jacuzzi was dirty and weak, and I didn't care of the "minty" bathroom amenities.
Beach is very dirty
Beautiful room with Ocean View.Would like to go back again.The rooms with Ocean view are best value for money.
Exellent location, cozyness of the rooms, really friendly staff. Stayed in the hotel for several visits to Pattaya in a raw and intend to stick with it when I'm there again. On other hand would love to find out if they have some sort of loyal customers policy...)))))
- staff very friendly and helpful - good/central location of hotel - room relatively small
The location and breakfast were excellent. Very noisy construction next door. Internet access is very expensive.
Room view ,
the best is the location, right in the centre of Pattaya. after check in and check our room, it was not clean, everywhere hairs. And as we have booked a deluxe room it looked very old. They should exchange their furniture and give to the rooms a modern look. very old school look. time for renovation.
The entire experience was great.
The whole experience was great. Great Hotel for the money
I like the location of the hotel as its very close to the beach and almost the activities there.
The location was close enough to downtown Pattaya to be able to get to the "action" within a few minutes but not too close... Concierge service for organising excursions worked well. Did not like the style of the hotel. Very simple and basic rooms which were not very big at all. Overall price of the weeks stay was high when compared to other hotels within Thailand and even Pattaya but the quality of the hotel was significantly lower than would be expected at this price. Think that this hotel sells itself with the "Hard Rock" branding as otherwise there's nothing which would make it stand out from the 3-star crowd. Apart from the prices this hotel is far away from the 4-star hotel which it advertises to be.
Excellent service and facilities The pool can do with a surfcace clean a little more regular.
Very clean... Parking lots are too far from the hotel building...
pool activities , easy goning with childrens and whole family , close to major mall in pattaya, on beach directly. simplly very nice , been there yearly since 4 years . lot of taxi drivers quing out side the hotel on both enterances, try to catch the hotel residents , fooling them , still i belive the hotel securieties staff can much about this . beside the nice sea view at rock cafe not there any more cos of these taxis blocking the view,