DoubleTree by Hilton Lafayette

Beste Plassering

The staff were very courteous, although at times informal. The room was clean and spacious with the standard furnishings you'd expect. Breakfast was delicious- HUGE portion sizes- quick service. This was for an anniversary weekend, so I paid extra for a riverview room. At check-in, I was told they were over-booked on King rooms and I was asked if I'd rather two double beds. I asked if it was possible to keep my original reservation of a riverview room, I was told that wouldn't be an issue. We get upstairs and find a lovely view of the parking lot. Go back downstairs, address the situation with the front desk, was politely told there were no King riverview rooms available (despite having a reservation for one). I pointed out that I'd paid extra for the view and was told there would be no refund nor any sort of compensation. She gave some feeble statement on overbooking and attempted to divert the conversation to area attractions. I attempted to explain how reservations work/ethics of compensation when the product purchased is unavailable. In the end she smiled and played dumb and we paid extra for a view of a parking lot.

The staff was friendly and accommodated my request my second night. I reserved a room a few months prior to my visit for a non-smoking room. When I arrived the hotel did not honor my request and gave me a smoking room since all the non-smoking rooms were taken. I guess a reservation holding certain options doesn't hold much wait. My clothes smelt like cigarettes the next day. Not cool.