Meget hyggelig resepsjonister Hvorfor ikke vannkoker på romene som standart?...
deilig rom 23 euro for frokost er dyrt
store rom, renslighet, fin frokost litt bedre skilting til hotellet
Rent hotell med god komfort Litt upersonlig
At vi hadde tilgang til en god bar og god frokost, samt flotte rom. Serviceinnstillingen i resepsjonen virket til tider laber. Pluss at parkeringspersonalet klarte å tappe batteriet på bilen min under oppholdet. Be om å få med bilnøkkelen!
God service, hyggelig betjening, sentral beliggenhet. Har ikke noe å klage på.
Rent og pent Ikke gratis internet. For små rom. Begrenset lokalkunnskap om Bilbao hos personalet.
Sentralt,rent,flott buffet og hyggelig renholdspersonale Veldig hard seng!!!!! Ikke hyggelig personale i reseptionen
Rent bad. Vårt rom var for lite. Akkurat plass til en dobbeltseng. Likte heller ikke luftedør mot gata, bare et lavt glassvindu som sikring. Burde vært mulig å lage kaffe/te på rommet. Alfor dyr internett.
Sentral beliggenhet og rimelig overnatting. Nei
Meget bra frokost buffet. Sentral beliggenhet bortsett fra til gamlebyen. Stort og pent bad.
God seng og god beliggenhet ift konferansesenteret i Bilbao. Hotellet ble også oppfatta som koseligere enn de 5 stjernes hotellene i nærheten. Videre har hotellet gratis internett!! De andre hotellene i nærheten har ikke det. Noe som gjør at jeg kommer til å velge Abba igjen ved senere anledninger. Det var rart at hotellets treningsrom var stengt i helgene. Som forretningsreisende er det godt å få røre på seg, og helgen er ofte den tiden man har best tid når oppholdet varer over flere uker.
Spesielt service fra personalet.
Veldig bra moderne hotell med god beliggenhet
All personal er hyggelig og servisen er fantastisk!
Denne gangen fikk vi superior rom - et av de med karnapp med farga glass ut mot elva, som du kan se på hotellets nettside. Det var spesielt, fint interiør, god plass, spesielt på bad/vask/garderobe.Kort vei til Guggenheim-museet, 5-7 minutt gåtur, og like kort vei til banen - funicular- som går opp til utsiktsplassen på åsen på nordsida av byen. Trådløs nettforbindelse. Hyggelig betjening både i resepsjon og restaurant. Restauranten åpna ikke for middagsservering før kl.20.30.
Et flott hotell med en glimrende beliggenhet. Suveren frokost og en glimrende bar. De ansatte var meget imøtekommende.Supert.
Sentral beliggenhet med vennlig personell og morsom design.
Vennlig og svært hyggelig personale Bare en liten undring: Hotellet ligger I Baskerland, men det var nesten ingen som behersket språket baskisk (Euskara). Samme var tilfellet ute I de store byene (Bilbao, San Sebastian og Vitoria Gasteiz).Men en av de som serverte ved frokosten gjorde det.
Beliggenhet. Sentralt til det meste. nei
Beliggenhet, garasjeplass Bedre spisemuligheter på søndag. Oppgitt adresse ikke kompatibel med GPS. Den baskiske adresse bør også oppgis.
Nært både den gamle og nye delen av byen, samt elva og Guggenheim museet, som var vårt mål for reisen. Dårlig/fraværende engelskkunnskap blandt personalet.
Hyggelig og service mained betjening både i resepsjon, bar og under frokost. Fine, reine rom med god plass. Nei
This hotel represented good value for money at the time of purchase. A clean, spacious hotel in a great location - a 10 minute walk from the Old Town or the Guggenheim.
location was relatively good reception staff were both unhelpfull and unfriendly and not at all in keeping with what one would expect from a four star hotel.
The location is ideal for exploring a wonderful city without needing a car. Unintrusive 24 hour reception with nice sweets and good English (thanks for that, my Spanish is very limited). Good restaurants with a range of (affordable) prices very nearby. The Spa is excellent (with reservations mentioned elsewhere). If you like to cycle the hotel rents bikes :-). Mosquitoes. Dirty room which didn't get any cleaner; bathroom sink not cleaned at all during our 3 night stay. Furniture and textiles have seen better days. Spa not included!! It's a separate business and located without private entrance for hotel guests, ie. no privacy. The website lacked relevant information to enable visitors to bring the equipment required for entry to the Spa.
Near the center of the City. Easy to move around directly from the Hotel to main tourist attractions. Not very comfortable. Old rooms and uncomfortable bed mattresses.
Breakfast Hotel difficult to find. Air conditioning in bedroom not functioning.
Room was very comfortable and quiet. Hotel was in a good location for seeing the city of Bilbao. Thought ther could have been a wider choice at breakfast.
Good location and general standard of room etc. Staff did not explain fully some queries - e.g. they led us to understand bus to Vitoria airport would go all way to airport and it didn't!!
Great value for money
Good position and pleasant room with good facilities. The breakfast was of relatively poor quality and expensive compared with similar hotels.
The staff spoke excellent English and were very helpful telling us how to get into the hotel car park and then up to reception to check in. We were very disappointed that on our return stay in this hotel, there were no tea/coffee making facilities.
Flott hotell,med fantastisk utsikt mot Guggenheim museet.Veldig god frokost og topp gourmetrestaurant.Flott rom! Nei.
Beliggenhet i forhold til Guggenheimmuseet, flott rom med utsikt, designen på hotellet, utmerket service overalt og utsøkt mat.
Høy standard til svært rimelig pris. Gode tilleggsmuligheter på hotellet: trim og nett-tilgang. Lokalisering midt i sentrum gav god tilgjengelighet. Nei
Flott hotell med utmerket beliggenhet i sentrum av Bilbao, men frokosten bør inntas på en av byens mange Pintxosbarer. Vi hadde store forventinger ifht frokosten da oppgitt pris var rimelig "stiv".
Hotellet ligger midt i sentrum av bilbao, uten å være plaget av generende støy. Frokosten er helt super, men dyr. Bussen til/fra flyplassen stopper like ved. Nærhet til Guggenheim og til Caco Viejo (gamlebyen) - vel verdt å besøke. Bilbaos arkitektur er verdt hele turen. Frokostprisen er i stiveste laget.
Helt ok hotell som ligger meget sentralt til i Bilbao. Rommene er fine, men begynner å bli litt slitte. Grei service, men heller ikke mer. Litt svakere service enn det vi har opplevd mange andre steder.
vanskelig å få ventilasjons annlegget i gang . bedre bruksanvisning
Hyggelige folk, grei beliggenhet Frokosten var for dyr (16 Euro )
Vennlig personale, grei beliggenhet mellom de to museene jeg ville se. Trimrom. Bedre mulighet til å få varm mat. Strømmen gikk en natt, ingen info gitt eller rabatt. Heller ikke info på forhånd eller noen unnskyldning for byggestøy på dagtid.
The last night I woke up and the whole floor was covered with water. My shoes, bag and clothing were soaking wet. In the morning I informed the reseptionist what had happened. It was a leek from the next room. I got no excuse and that really upset me.
Rent.Store rom. Hyggelig betjening
Hotellet lå veldig sentralt plassert og hadde utmerket service.
Et velholdt, rimelig, lite, men hyggelig hotell like i nærheten av gamlebyen og i gangavstand fra det aller meste av severdigheter i Bilbao by.
Det var byggearbeid i bygget rett ved siden av, og de begynte å jobbe tidlig På spørsmålet under her, "Synes du at gjestenes vurderinger av dette..", skulle dere hatt en "Vet ikke"-mulighet, fordi vi sjekket ikke andres vurderinger på deres nettside. Vi brukte brukte vurderingene på tripadivsor.com
massasje! Flott beliggenhet på høyden utenfor byen. Bør gjøres oppmerksom på at det er et stykke å gå til sentrum. Modernisering, føltes ikke helt som et 4 stjerners hotell selv om det er bra!
Meget vennlig personale på alle områder Bedre engelskkunskaper
Tilgjenegeligheten: da det ligger i gamle byen, midt i shopping og restaurant didtriktet og heller ikke langt fra Gran Via, -- og med en liten spasertur langs elevn, så er man ved Guggenheim museèt. Frokostbuffèen/self service i 6de etg., var overraskende bra og verd sine € 12.-.,Hadde bedd om rom utmot bakgården, og det fikk vi, helt topp!
Beliggenheten. For dårlig internett forbindelse. Må bedres! Dårlig kvalitet på opp-pussingen av hotellet.
Sentralt beliggnede, hyggelig strøk, vennlige mennesker, god service og bra frukost. Noe lite rom, trangt og ordentlig dør inn til badet.
Ypperlig beliggenhet både i forhold til Gamlebyen, shopping og Gyggenheim Resepsjonspersonalet kunne vært hyggeligere. Litt små rom
Beliggenhet og atmosfære
Fint hotell. Veldig god frokost Folkene I resepsjonen var overlegne, lite hjelpsomme. Følte vi ikke var "fine nok", kom I shorts og t-sjorte, hadde bilt langt og var nok litt svette.
Hyggelig motagelse, gode rom, gode senger. Nattero. Sentral beliggenhet i forhold til "gamlebyen" med mange koselige tapasbarer. Gåavstand til Guggenheim langs flott elvepromenade.
Easy to reach, quite close to Guggenheim museum and metro. Nice kingsized beds. Excellent breakfasts. free wireless in rooms.
We enjoyed the meals in the restaurant and the service in the hotel was excellent. We felt that the surrounding area detracted from the hotel, as it ws opposite the construction site from the new Bilbao FC stadium. However, the noise from the site was not excessive.
Easy to find; easy parking (not free though); v.friendly staff; child friendly; free child bed; restaurant for dinner = too expensive and not very suitable for families. But great places to eat nearby
No positive points to make. Not 4*hotel, room more than tired looking. Breakfast 2*
Not being able to order a meal before 18.30 after travelling all day to reach Bilbao.
Staff was extremely helpful & kind. Location! If you don't come by car - not easy to reach. Complicated by bus!
locationwise the hotel was great The bedspread was stained, ringmarks on the lockers, mildew in the grout between tiles in bathroom, overall the room looked tired and shabby definately not to 4 star standard
The hospitality of the hotel staff, and the cleanliness of our room. None
The room was very nice and modern and looked much better than the pictures. The staff was friendly We scratched our car in the parking which is crowded and tight, It was a long walk to the center of the city
Respsjonister bør som et minimum se opp når det kommer gjester. Hva ellers vedkommende holder på med kan sannsynligvis gjenopptas. (Og nei, hun var ikke opptatt med kunder på telefon eller lignende.)
Ble kun benyttet som overnattingssted. Var på hotellet i kun 12 timer Gamle vegg-til-vegg tepper som luktet gammelt.
We know this hotel for over 20 years and enjoy the comfort of the beds, the space in the rooms and the general decoration and furnishing. The location is ideal for shopping and visiting the town. The staff are efficient polite and helpful. The best breakfast selection of all the hotels you booked for us. We stayed in room 508, the only false note was the shower control which is near to falling off. I did not report this due to the crowded front desk situation.
Friendly and helpful staff how processed my check in and out quickly. Nice room which was comfortable and clean
clean and lots of space charging for internet access
Staff efficiency. Early coffee was offered for guests taking flights before normal breakfsat times. This turned out to be almost a complete breakfast - a very welcome surprise. Nothing at all
A very luxurious hotel that may have seen better days - but for the price an irresistible offer. Located very central. The double-rooms are very spacious, the bathroom huge and well equipped. The Bar/Cafeteria is typical, friendly and fast. Though nothing is dirty or broken, you notice that many people before you have been staying in the rooms.
A very well located, comfortable and clean hotel with friendly and helpful staff
spacious and clean
Very modern and good looking hotel, friendly and helpful staff, clean rooms and shinny shared spaces. Very good value for money. Location, altough very good (10 minute walking from shopping areas, 20 minutes from old town), it not exactly at downtown, but on the other hand, it´s very close to Guggenheim museum.
The position, the hotel staffs. It is a good hotel, but not at the level of other NH I have been, especially for the room.
Staff were pleasant and helpful. Very good breakfast. Had delicious evening meal in hotel restaurant on last evening of stay. Would definitely recommend this hotel.
Fab location. Spacious comfortable rooms and great value for money. We stayed here with our two kids for one night before getting ferry back to Portsmouth. Highly recommended.
We chose this hotel because it had excellent reviews, was near the old town to the east, the Guggenheim Museum to the west, and the river on three sides, and we were not disappointed. It is modern, clean, with excellent helpful staff and is ideally situated. As we arrived late evening (from the Santander ferry), the hotel car park was full (we were warned this might be the case); however the receptionist directed us to the public car park which is almost opposite and we left our car there for the stay which was not a problem - plenty of space and good security. Bilbao is a lovely town, especially the old quarter and the gardens. While tapas is available all day, the restaurants only open for dinner at 9pm, which is too late for us. Fortunately we stumbled across the bar/restaurant Berton at 11 Calle Jardines in the old town which serves meals throughout the day and evening; we had an excellent meal there. The Guggenheim is an interesting building with unique architecture. We visited all the galleries but must confess to not getting much out of it. 16 slightly different obscure paintings of Lenin and Stalin hanging upside down in dresses is not for me, however the pretentious commentary from the audio unit does provide some amusement. Two disappointments with the hotel – the aircon didn’t cool (the maid opened the window for us on the second day), and the breakfast was nothing special but expensive (€15) and there was no normal tea for some reason on both mornings.
No hangers in closet No place to unpack suitcase Outrageously priced breakfast
The breakfast is great and even it is relatively far from the city center, it is very easy to reach public transportation from it. No charges is invoiced in case of no-show when you book with "free cancelation" condition.
The room was very spacious and comfortable. The choice of food at breakfast was very comprhensive and the staff very helpfull. The waste bin in the bathroom was very small and hadnt been emptied. There was no other receptacle for waste.Travelling to the hotel by car from the City centre was a real nightmare.
The staff was friendly, room was clean and spacious. An article of clothing was left behind and we contacted the hotel an hour after check out with the specific location of the garment, and they were not able to recover it. (No lost and found ect.)
The room was very big and clean, the big shower was fantastic I would like to have the same in my house. We could sleep well even if all the city was celebrating a festival. Last but not least the parking was really huge for our van Everything was fantastic
Fabulous hotel. Huge modern bedroom and bathroom. Super buffet breakfast in wonderful breakfast room. I can't speak highly enough. Thr price was absurd, 52 euros for the room, 20 euros for two breakfasts and 11 euros to park in the basement. Obviously these prices reflect the current Spanish economy and tourism, as otherwise my 83 euro stay would have been three times the price. It's a five minute walk to lightrailway station which takes you to the Gug. We walked back to the hotel from the Gug - it took about half an hour including a walk through the old town. Absolutely no complaints at all.
Large, comfortable room. Great variety of food at breakfast. Handy for motorway and old part of city. Parking available under the hotel.
Facilities as they stand we're terrific. Clean, contemporary. Business luxury. Staff– a bit disorganized and not super helpful. Individually, they were polite and kind. But I expected more from a 4* hotel. Looked at me like I had three heads every time I asked for a restaurant number or a taxi. Their answer to everything was giving me a map. LOCATION. This is BARELY in Bilbao in my opinion. The hotel is literally located on the exit ramp leaving the city. It barely fit on the map of center city. If you're going for business, it's perfect. But if you plan on exploring the city, get ready to walk, take trains, take buses, etc. I would highly recommend that tourists DO NOT stay in this hotel. It's at least a 45 minute walk from the Guggenheim & most of the tourist attractions. It is KIND OF close to the Old Part, but still a 15 minute walk.
new hotel, clean and modern.
okay , staff spoke some English
staff was okay breakfast poor , but okay for Spanish ( Basc ) Standards
Spacious hotel Restaurant was very basic
Huge room, super comfortable bed, 5 min walk to tram stop and -10min journey to Guggenheim