Chameleon Hostel Alicante

Location and staff

Wifi was not working and there was a cockroach in our room

Decor and colours in seating eating area very nice. Fridge and microwave for use and small hot plate for cooking. Young lady on reception every evening very helpful & polite. Mattress I had was comfortable.

The room was not cleaned the floor was dirty not been swept or mopped had nobody replaced toilet roll the 5days I stayed there, everytime I had to take some from another toilet on the landing, no hand wash provided either the bins in the room not emptied. The lights are on a motion sensor every 9 seconds they go off so you could sit on the toilet or call the lift or be in the s hower and the room goes dark not good whilst in the shower having to wave your arms around above the shower door trying to get the light to come on every 9 seconds not suitable when washing hair thats for sure. The showers cold reported for days and nobody seemed to care the temperature maybe ok in the summer but for Autumn you expect a warm or hot shower. The Wi-Fi also didn't work more excuses made you pay for these services and book a room for a hot shower and Wi-Fi and to not get either with no apology and I think it's disgusting they can't even provide hand wash just one basic thing that is essential to stop spread of bacteria. The menu was 3 items no meals just toast or crossiant but then not available out of season only toast provided. Whilst the photos look great place looks clean in reality this is not the case. Cleaning once a week is not sufficient when people are coming and going daily. Due to 5 days of cold showers I ended up with a chest infection and bad asthma so you can see why I was not happy. I am sure the staff and owners wouldn't be happy if they had paid for this and got cold showers so why they expect it would be acceptable for guests I don't know!!!