We can regret the absence of ironing facilities electric kettle poor kitchen ustencils
The hotel and facilities are excellent, the pool, apartment, restaurant and bar are all immaculately presented. The staff are all friendly and appear relaxed and hard working. The only critiscisms I would have would be the lack of appliances in the kitchen i.e a kettle, toaster and grill. Although a kettle was provided on request. Also the hot water was scalding hot and I would be wary of letting my children near the taps.
Great swiming pool. Restaurant (reasonable prices for take away (ie: pizza for 7,5 € and paella for 10 €). Cleaning of common area. Extra charge for room cleaning. Kids activities and entertainment (weak). Extra charge for parking (9€). Difficult to find parking inside the hotel/ free parking outside
very comfortable ,very relaxed ,staff great the cost ,it is just overpriced for the area,a small bottle of water is 4.50 plus tax ,
Hotel overall was comfortable and friendly View from the room was not good and as we have stayed with your group of hotels before thought we may have been given a better room
The Wonderful Atmosphere and Friendliness of all the staff.
the friendly atmosphere and beautiful surroundings would have liked extre information about the beach
The rooms and food were excellent. Staff very accomodating No
Friendly staff and clean, comfortable room. Really good concierge service. Lovely pool area and gardens. Breakfast was good but evening food not really special. Housekeeping was spasmodic - bed not turned down 3 out of 5 evenings.
The staff were very courteous & helpfull. The breakfast & lunch meals were excellent. The main evening restaurant was not great value
Great Hotel for the price we paid. Staff were freindly, and we arrived to find a bottle of cava, which was nice given we got married that day. We ordered room service at 23.20 and it arrived an hour later stone cold!
The Bed [To Hard]
Close distance to Estepona town, Gibraltar and also to the beach. I was looking for a hotel which gave me this opportunity together with relaxation and good service. This hotel gave me all of this. I was especially impressed with one of the Reception staff "Pepe" who assisted me with something that I left in the room on checkout and forwarded it onto me. The lack of tea/coffee making facilites in the room & also no English entertainment channels on TV.
The service and food were good. The rooms very well maintained and decorated in excellent taste. Because there is a spa independent of, but associated with, the hotel, there are many fewer spa services included in the price of the room. For example, the sports facilities were included in the room, but there was no jacuzzi or steam/sauna room, which was not the case in other similarly priced rooms at 5-star hotels. It is a pity that the hotel doesn't negotiate a steep discount. For example, the price of use of just the Thalasso pools, steam rooms etc is 30 Euros per day! and the day is not the same as a day at the hotel: 12 to 12pm. It is a calendar day. So you cannot check into a hotel before noon and you must check out before noon the next day. I f you wish a sauna on the two days, it is 60 euros. This is absurd.
Cleanliness, Attentiveness & Location It would have been better if the shop was open & the barber was present.
The staff was very friendly and professional, amazing spa. The hotel and restaurants were very expensive.
There were not to many people staying at the time and I was inpressed by the service and the staff.
It's position right next to the sea. The price given for breakfast on the board by the restaurant was 50euros. Although our breakfast was included, and was very nice, this high price put us off having other meals at the hotel - where no menus or prices were displayed. We drove into Estepona instead!
Everything perfect except the food in the restaurants en de a la carte menu during lunch was very very bad Cold food bad quality very bad
The comfort of the rooms and the beautiful view from the balcony. The room was spacious and well arranged.
Flott bygning med utsikt fra alle rom. Flott bassengområde, med solsenger og badehåndklær til alle, og fint tilrettelagt med spisemuligheter og andre aktiviteter. Frokosten hadde et rikt utvalg av retter. Hyggelig betjening, både i resepsjonen, resturanten og rompersonell. for lite personell i baren på kveldstid ga lang ventetid på å bli ekspedert.
Rommet, hadde et fantastisk rom med stor terasse og solsenger. Det kunne vært en vannkoker på rommet slik at det mulighet for å lege seg en kopp kaffe eller te.
God frokost , grei betjening Det trengs og pusses opp en del da det er mye som henger og slenger på veggene og dører.
Flotte basseng, store rom, romslig hotell, god frokost. Harde senger, personalet i resepsjon var lite fleksibel (til f.eks å forlate rom 1 time senere enn vanlig), personalet i restaurant (ikke spisesalen) virket ukvalifisert. Litt lang vei til sentrum.
Beliggenheten var meget sentral for videre utfart til golfbaner i området mellom Estepona og Sotogrande. Maten på hotellet var utmerket, med et rikelig utvalg av varme retter. Variasjonen fra dag til dag var meget bra. Det burde legges til rette for at hovedheisen fra rom etasjene kan stoppe på samme plan som spisesalen. Med tanke på de som har litt problemer med å gå lange tunge trapper. Trappa fra resepsjons planet var tung å gå ned til spisesalen
The hotel is amazing, we are definately coming back! Very spacious and comfortable room and excellent hotel facilities. The spa is lovely and the spa therapists are very polite and skilled. The spa access is actually only for 1 hour. Not that they would come and ask you to leave, but it would be nicer if you could stay longer if you wish to do so.
We spend a weekend in this hotel and it was very good, value for money the restaurant buffet was very good same with breakfast. All the staff were very nice and helpful. We will use this hotel again.
A very nice and new (2010) hotel with well developped facilities. Tasty breakfast with different choices. We were upgraded from a standard SV room to a luxury SV suite which was very spacious and comfortable. A kettle in the room is also very convenient (not usual for Spain). Spacious and inexpensive underground parking although you can park your car just near the hotel at the adjoining territory. Our room was just near the reception and the exit to the main lobby so it was a little bit noisy early in the morning when other hotel guests go for a breakfast (I think also due to very beautiful floors but without any coverage...). If you don't have HB and want to go out in the evening it is better to have a car as the hotel is located 7 km from Estepona and there are no restaurants nearby.
The standard of the hotel and the friendly staff were the highlights of the visit. Excellent rooms and very comfortable.
Very comfortable bed. Nice garden. Excellent breakfast. Very helpfull staff. Great stay :-)
Overall experience was excellant Slightly dated decor
The relaxed atmosphere
Personalet ville ikke snakke engelsk,de svarte på spansk - noe som for meg er uforståelig. Badevakta nektet ungene å leke med ball i bassenget, mens hotellet selv arrangerte waterpolo i samme bassang.
Beliggenhet (rett på stranden), tennisbane, golfbane, gratis parkering med tak. Veldig harde senger, teppe m/laken som dyne, behov for en liten oppgradering for å få 2010 standard.
The location is perfect, its very central. It was very noisy, very thin walls. There were no toilettries in the bathroom at all, just hand soap. Would have been nice to have been able to use shampoo/conditioner at least. It was cheap but would still only recommend it as a place to sleep as provides no more comfort than this due to noise.
Situation was good, hotel was very clean and silent Credit cards were not accepted
only few members of staff spoke english, main language in hotel is spanish and french
Very comfortable and nice to stay in.
Very cold swimming pools
Good service, nice comfortable rooms, good pool Beach is very quiet and requires walking over stones to get into the sea which drops in depth very quickly - would not be safe for young children - no lifeguard. Despite being hotel residents a charge of 3 euro applied per bed. Hotel is a 15 euro taxi ride (each way) in the direction of either Estepona or Puerto Banus. No supermarket facility nearby and no outdoor seating area overlooking beach.
Beautiful hotel,nice rooms with seaview, free sunbeds on beach.Great staff..Very good breakfast buffet.
Cleanliness The same paella was displayed too long (3 days) and had a sour taste by the 3rd day.
It was clean tidy, economical and suited my needs Directions to find it could have been better (tricky to find correct exit from main road in the dark
In general it was pleasant. However hotel reception staff was unfriendly, and we found a cockroach in our bathroom. The hotel staff however only stated that "it should not be there" without taking any further action or giving any compensation to us. Cockroach in bathroom.
Reasonable breakfast Smokey smell in bedroom, burn marks on bath and bedside unit, Holes in bedcover
Central location for many of the tourist spots. From our point of view the plumbing in our room (104) needs upgrading and the room needed refurbishing due to damp. I think this was an exception as our friends room was in much better condition.
Nice rooms round pool. Good Breakfast. Secure parking uncomfortable beds!! Very difficult to google as map and address cannot be traced. (Easiest by looking for the hotel and then going over the satellite view. the hotel is straight off a motorway, but there is no noise, strangely!)
It was central for us as family live around the Diana area. The pool was good and kept clean. Breakfast was fairly good, always a good choice. rooms cleaned every day. As our room was on the main road it was very noisy from traffic.did get used to it after the first night. Air conditioning not up to standard for the temperatures in August
Stayed in October as a base for a business trip. A well located, clean & tidy 3 star hotel. Free wifi in the bar area, friendly staff, clean and comfortable rooms. A nice clean pool. Good friendly service from all the staff. Good location in terms of choice of resturrants and bars (excellent indian restaurant adjacent). Will definately stay again.
The price was very good The place for the hotel
the breakfast and the friendly helpful staff the room did smell very musty and the tv was all spanish chanels
Fint svømmebasseng i rolig skjermet hage med fin utsikt. Sengene var svært gode, betjeningen hyggelig og frokosten var bra. Hotellet er slitt og burde vert oppdatert på noen områder, særlig air-condition og dusjene på rommet burde vert bedre. Hotellet kunne nok spart en del vann om det var lettere å justere temperaturen i dusjen.
Chilled out at the pool - last few days in Andalucia after a hectic two weeks! Finding it from the A7 - the map is not accurate. Signs on the main road would help!
Helpful personal staff,peaceful empty gardens a real retreat. Exciting detail to the theme decoration of each room. A feeling of home from home. loved everything,would have found a hairdryer useful
The surroundings - like an oasis. except for the traffic noise! marion was a perfect hostess so trying to please. We left some spectacles behind and she got in touch with my daughter to let us know. Just the difficulty in finding the place. A german group also took a very long time to locate it.
Nice individual hotel where each room has a different theme. Good to recommend for hanging out on the pool and relaxing. Many young international couples (around 25-35). It may be hard to arrive in the evenings or on weekends because then reception is not looked after - we waited 15 minutes to be let in and given our room. If the receptions is off working hours the cleaning leadies do not understand english and it might be difficult to communicate if you do not speak spanish. Also: it is further away from the beach as it looks in the pictures.
Large rooms in good condition; clean; good value for the money. Helpful staff. Secluded, pleasant, shaded area around pool. All in all, an acceptable hotel at a reasonable rate. Excellent English speakers at front desk. Roadway access to hotel a little tricky off the A-7 if you're not paying attention. Hotel clearly visible from roadway with good signage, but you may not see it it time to make that exit; take next one (if east bound) you'll still get there. A-7 under construction several miles east of hotel with detours in place. Restaurants a little weak, breakfast just okay. Wi-Fi okay in many locations, but seemed deadly slow.
The setup and the location was great.
the staff were very friendly and helpful,the hotel was a great starting point for our journey around southern spain.the directions to the hotel easy to follow. the outside pool needed to be heated (still to cold in may)
Very clean and tidy, with helpful staff
Mostly I liked the position of the hotel, the view and the personal who was vwery nice and helpful. The general feeling of a room not quite tidy, a litle bit dusty.
The standard of breakfast was not good value for money.You can buy better cheaper locally and we did
comfort too cold in communal areas and food was of poor quality no hot water for shower 7.30am
Not a very big hotel so not over crowded. Check in is too late (3pm).
Excellent hotel, with excellent staff who were very helpful. The room size was super.
verry nice people recomend to anybody who wants a very friendly stay in estepona. a much underated & nice & very helpfull hotel.
The staff was helpful, I had just arrived to stay in Spain and they helped me find my way around the city as well helped me find some apartments to rent! My room had a view of the ocean, it was really perfect for the price. Nothing
We had a great time at this hotel. the staff were very helpfull and a great location to see all on offer in estepona