Great staff, very friendly. Service in lounge was excellent. Rooms were great. Will be staying here again. Love all the perks!
We stayed at the Matrix hotel and have nothing but good things to say! The room was very clean, the bed was comfortable, and the bathroom was immaculate (which is super important). The size of the room was smaller than anticipated, but it was a great stay, nice and quiet, and the staff was very helpful. I will definitely stay there again!
Breakfast is diverse and well-presented: stunning pastries, lovely range-run chicken eggs in a cup with potatoes and cheese -- yummy. Oatmeal, yogurt, sausages, heated cinnamon rolls, juices, milks, fruit skewers. This is fantastic and included in the pri Price slightly higher than PriceLine said. Parking is not well-kept in winter. Wine at welcome is very low-grade, and appetizers were minimal this time. Not deal-breakers but not up to usual standards.
I loved this swanky boutique hotel with evening wine tastings, free breakfast & internet, you can't go wrong. We stayed here during the Edmonton Indy and we saw some of the racers from the Indy, which is always a bonus! It was quite, but still had a social atmosphere. The front desk takes good care of you and when I needed a sewing kit, they even had one on hand. Highly recommend this hotel if you're staying in Edmonton!
I stayed at The Matrix over a weekend and it's a great little hotel. It's centrally located so would be a great hotel for business travellers conducting business in downtown Edmonton. But leisure travellers could also benefit from it being centrally located and close to a light-rail station. The staff at the front desk were pleasant.
When we got to this hotel, it was a sight for sore eyes! We had been staying at run down older hotels and this hotel was incredibly clean and friendly! The staff was always available and welcoming. The breakfast was incredibly upscale and good! The only complaint were that the walls were very thin and it seemed more of a part hotel so there was a lot of noise at night when people would come back from the bars. Great hotel and very classy! The restaurant down stairs was expensive, but incredible food and service!
I recently stayed at the trendy/boutique Matrix and enjoyed every minutes. Located on a quiet street only 1 block away from Jasper Avenue (with restaurants options), also walking distance from the parliament building and the river valley park. The Lobby is very nice; the room was super comfortable with all the amenities (flat screen TV, alarm radio Ipod, iron/iron board etc) and everything was spotless. I really appreciated the fact that Internet, parking, Breakfast (and great selection too) and a wine reception are offered at no charge daily. Plus everyone at the hotel was smiley and always ready to help.
Friendly staff, good location,lots of parking, great beds
The staff at the front desk were very helpful and accommodating - really appreciated their professionalism yet realism. Our room was very nice - would love to stay in it again. We were there for 2 nights.
Location and Rate
Easy access to where I had to go. Nice, quiet room. Have no complaints.
I have stayed at the Cedar Park Inn sereral times and have always found it to be a great place to stay while in Edmonton.
They pick you up at the airport and have free shuttles to the West Edmonton Mall. You have to book your shuttle for back to the airport 24 hours in advance, and they don't tell you this.
The location The paint peeling on the floor of the bath tub.
Very comfortable beds.
No A/C Carpets were dirty/ no breakfast No A/C little TV dirty carpets/ Smell like cigarette smoke all over the building/pool looks like a dungeon/
I use Red Arrow and therefore easy pickup and drop off point. did not like the fact that I was charged $20.00 more for the same room that I had booked 2 weeks earlier.
the hospitality. The dirty carpets in the rooms
Great up grades in progres A few details to finishing need to be looked after. I did bring it the front desks attention
the Dalton's resturaunt - food was excellent! didn't like the pillows - too fluffy and large - should have been a choice for a flatter pillow
The facility was great at the pub was amazing! Good drinks, good service, really great food! It's not that I didn't like, but the train runs right behind the building, so the hotel literally bounces as it goes by. Can't really hear it, but you can sure feel it
The only good thing was location to the LRT. The room smelt funny and the heating made a terrible noise that kept us awake all night. Don't be fooled by the 'complimentary continental breakfast'. I wouldn't serve this to a dog. You could use the croissant as a rock to break any window, the eggs were boiled for about 2 hours and everything was served on papper plates with plastic utensils. Horrible!
friendly staff / good location / continental breakfast room is small and no outside source of light.
Good value. Convienent location
When we first got to our room it was really warm, the AC was ok but the room still was very unbearable. However after calling downstairs they helped move us to an executive suite to make up for it, the staff were very helpful and we were really grateful they helped us move our stuff to such an amazing room for no extra costs. High recommend this place to anyone!
We stayed here before and really liked the restaurant and the central location. However the restaurant is now chinese and not as good. It still had a good buffet breakfast that was included, but not as good.
Location The mattresses were far too hard. The breakfast had little variety and the carpets in the hallways were tired and worn.
Friendly staff, decent continental breakfast in the morning Smaller room.
Staff very helpful. Good location for city centre
free parking the breakfast was closed too early-10:30. the tiolet in our room didn't stop running. i reserved a single queen bed room and got two double beds. no shower caps in the bathrooms
nothing hate everything about this hotel
Proximety to the events we were in town for.
Location was fine for where we were going. broken window in hotel room
I stayed there last week and because of the limited summer in the part of the world, every Harley motercycle was on Whyte street and so it went all night until the wee hours of the morning for me. On a positive note, the room was modern and the breakfast buffet was better than any I had in the U.S.
Great location. Parking is very difficult.
I had the opportunity to stay at the Mettera hotel during the beginning of September. As you walk in, you notice the stunning lobby with modern chairs. You are greeted by friendly staff who go out of their way to make you feel comfortable throughout your whole stay. The rooms are modern and have comfortable beds with luxurious white linens. I stayed on the third floor in a room with a large rear facing balcony. The ambiance on the balcony was great after a day of work. The hotel provided a delicious breakfast each day and a great free wine tasting hour at the end of the day with cheese and crackers. I would recommend the hotel to out of town guests, locals who want a night out on Whyte and a close place to head home to, or for business travelers. Make sure to grab the Mettera VIP card at the hotel front desk if you want exclusive discounts at local restaurants on Whyte! I look forward to my next stay at the Mettera hotel!
As I began to write this review, I see that another reviewer describes this property as: '“Noisy & inferior breakfast - below par for a 'luxury hotel'” . . . I can say from my experience, our stay was the EXACT opposite. Rooms were very quiet. Yes, Friday and Saturday night the street was a bit noisy with the 18+ crowd, but ear plugs are provided and they work great. The mattress was an excellent sleep. The king suite was perfect - plenty of room and everything was close to first class. Loved the extra sink at the bar in the room. Huge big screen hi-def TV. Yes, I am not rich, but this is one of the nicest hotels that I have ever stayed in, and I have done a LOT of travel with my work. For what it was, the breakfast was GREAT. Porridge - yes, real oatmeal, waffles with fruit compote and whipped cream, eggs every day in two ways, a different meat every day - stayed four days - fresh juice, espresso/capp/lattes every day Times two or three, assorted danish and other pastries, toast, ...
Wouldn't stay anywhere else. Lots of extras and the beds and comforters are regularly replaced.
Enjoyed our stay, impressed with breakfast and 5 pm wine and cheese.
Location Old tub, old carpet, steamer room broken
Floors stained tv from the early 90s small bed gross jacuzzi all for 260 dollars stayed in a room hearing everything in the lobby rip off!!!
I liked the fact that the hotel was super close to the new Rogers Place of the Edmonton Oilers. it was like a 5 min walk maybe less. Also if you didn't want to leave downtown there's lots for you to do right at the hotel being attached to a mall that also has a theater also close to the royal alberta museum. The room I stayed in was kinda out dated and the carpet in the room was torn but the other floors have been renovated so it's a work in progress.
The fact that the hotel was close to the LRT so it was very convenient to get to the Oiler game The parking; but what do you expect you are right down town
The staff were very good, courteous, friendly and went out of their way to ensure our stay went well.
Being connected to the mall was excellent. The choices of stores to shop at were good. The staff were very friendly. The choices and prices of the food in the restaurant were a bit disappointing to me. It would have been nice to have some of the food that was on the room service menu served in the restaurant.
Very friendly staff,and nice looking hotel.Room was clean.Maybe little bit louder street noises but its downtown and its understandable First when I went to check in at 3:30 they said room wasn't ready (on booking confirmation said 3 pm I could check in).They wanted to give me different room for free but then,because parking is $20 plus $3 every time you leave it and come back,they "saved " me money by upgrading to a suite for $35 which was $39 next day and I didn't have to pay parking.This is all little things so it didn't affect my liking of this hotel.Will go there again
It was ok at best. Construction first thing in the morning. Room wasn't ready for a 3:15 check in. They did upgrade us, but the room wasn't clear of coffee cups when we checked in. Not a big deal, but I mentioned it to front desk and they didn't seem to care. Asked for a corkscrew and a few wine glasses, and the lady that dropped them off seemed more annoyed than anything else.
Staff was the best thing!!! Very friendly and welcoming. Rooms were great and very clean. No pool
The staff was friendly, helpful, and the rooms were large and clean. Great value. Centrally located in dowtown Edmonton.
Location is good for downtown business Rooms run down, water stains on ceiling, plumbing issues.
Location is great, and rooms are clean. Rooms are dated, this hotel badly needs a refresh.
Very accommodating. Helpful staff.
Staff were very courteous under obviously trying circumstances. It's not the hotel's fault but I wish we had known that it was full of guests attending a giant Rave party down the street. The room was nice but the activity in the neighbourhood and in the halls all night was disturbing to say the least. It might be wise to check on events going on at the nearby Shaw convention center when booking -especially if they involve large crowds and open drug use.
Walking distance from Rogers Place (15 min) Good value Nice staff Comfortable bed Dated lobbies/rooms seem slightly dingy This hotel wants to be a super nice but doesn't seem like they want to invest in the accommodations
loved the feeling that ur in a 5 star hotel for a 3 star price
Great place to stay for our wedding night. Comfy bed, recently remodeled room with great facilities. We had dinnew at LA Ronde and it was fantastic! Got woken up at 3am to woman banging on a door three doors down yelling "is she in there?!?!" Commotion lasted 30 minutes
Staff helpful Paying $15.95 for parking.
Good access to transit. Lack of stop in bathroom sink.
The location to our venue and the staff was very helpful and courteous. The beds and pillows are very uncomfortable. The room was very hot.
When we arrived the staff was helpful, the beds were comfy, housekeeping was amazing. The location wasnt perfect but there were busses to the West Edmonton Mall always and a handfull of close restaurants. We had our wifi cutting out on us or not working every day, our power got shut off 3 times, and the room was fairly small with minimal outlets in the room, all of which were all being used for two extra lamps, a coffee machine we did not use the whole trip, tv, alarm clock that we did not use and a bedside lamp. The elevator was very worrisome, could only hold five people and would sometimes open to the same floor twice, very slow as well.
Good downtown location elevator out of order. Wasn't easy to get to and from my room.
Very good for rest
Location was great Smelled like a sewer back-up in the hallways & the ax didn't work so was really hot.
The LRT taking us to the Rexaul centre and back to the hotel, the convience of the restraunts.
Staff was friendly. On site parking for minimal charge. The shower was hot and cold hot and cold. No facilities around and the elevator was broken but said scheduled maintenance. Room was cold. Wall paper is peeling. My Towels were all wet on arrival. Noisy hallways. Check out could not be extended without extraordinary charges.
the space in the room and the availability for the gym use and parking lot
The cleaning lady was always on time and fast. Vary out dated. I could hear everyone from other rooms. The key cards kept resetting so I needed to reinstate them several times.
Downtown, would be perfect if you didn't have a vehicle and are not going to be there long Have to pay 15 per night per vehicle, Bad lighting, stairs are set up really weird (doesn't connect you to all parts of hotel) so you have to use elevator or end up going way around the building,
Staff did an excellent job of getting us a room pior to the normal check in time of 3pm
Poor service ever come across Not hygenic and dirty carpet. Exhaust system was not working in bathroom. Not enough heating and blanket was too thin. Horrible experience. See as above.
Extremely nice and helpful staff. good location Could not find the temp control for heat in the room. fan in bathroom was not working either.
New carpets, new furniture, comfortable bed, very clean, friendly staff, near restaurants, shopping. I'd stay here again. Music from night club a little loud after midnight
The personnel was very helpful, and polite, the breakfast was good
the staff was helpful and the bed was very comfortable
go to lounge
The room was OK and the location was good. Worn tacky interior with stained and torn carpets in the hallway, There was an door that neither my wife or I could identify. The breakfast was overpriced for what we had. We'll choose a different hotel next time
Free breakfast The decor is very dated. There were not so good smells all around the hotel and on our floor. Hotel staff was extremely slow with checking us in. Took forever to check out too.
The service was excellent and the food was also very good.
No sleep timer on the tv Booked a smoking room and then it was not available when I arrived
The price was really good. N/A
Shopping The truck theme room
The convenience of being connected to the mall. Wasn't informed of the construction prior to booking, rooms looked out dated and beds uncomfortable and old for what you pay. There is always an incredibly long line for the elevators! The staff were friendly but not near enough vallet/concierge staff! They always looked stressed and wouldn't let me bring my own luggage to my room! Instead they wanted me to leave it in he front entrance unattended and they would bring it up when they could .... Not a chance!
They comped us to a larger room free of charge. Great service at front desk. Good discounts at the attractions if you buy then at the desk. Comfy beds and very clean. Not much to complain about.... the decor is a little dated but I kinda liked the cheesy 80's design.
Convenient and easy to go shopping without going outside.
Location What you pay is no where near the value. Over priced
comfort of room, proximity to shopping would have appreciated free internet in room - went down to Starbucks where it was ree
Accessible Two of the girls from our group were stuck in a broken elevator for over an hour.
We liked the convenience of the hotel being right in the mall saving us from making trips to the car or driving
Fantasyland is a convenient stay for the whole family. While my kids were at the water park (passes r cheaper at the front desk), I was able to shop (don't expect any great deals at this mall). My family also enjoyed the theatres. The rooms are large, comfortable and clean. I had great sleeps on the bed. With so many families there for the Taylor Swift concert, I was surprised the hotel didn't arrange a shuttle to Rexall Place. We ended up having to leave a day early so we lost money on our booking thru Kayak. The hotel didn't offer us a reduction for our next stay
Had asked for a king bed only got a queen
We had no place to put a baby with a crib and they had no cribs...
The location being at the mall is excellent. Feels old, with poor staff.
a comfortable, clean room. The front desk staff was friendly and helpful. The breakfasts were all that we needed and more.
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The staff were courteous, and wifi was reliable The hotel is far from a 3 star. The floor was cold, butthe staff were courteous. There was no microwave in the room, which I think a 3 star hotel should have a microwave or be able to provide on request to the room. The fridge / freezer was too small.
Fairly updated. Lack of dining and beverages.
This guest did not leave comments about this hotel.
First of all I liked the hotel staff. I found your front desk staff more than accomondating. I also liked that it had complimentary coffee 24/7 and a full breakfast. The hotel and rooms were clean. I would stay here again and recommend this hotel.
Clean and nicely updated. Breakfasts were great. Best Quality Inn I've ever stayed in. Nice big room with new decor. Loved it
Clean, beautifully refurbished building and tastefully decorated. Hot breakfast with changing menu each day was great and cheerful service made breakfast a joy. Enjoyed a quiet stay because we weren't awakened by noise from other rooms. Best Quality Inn Nothing I didn't like...best Quality Inn I've stayed at
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Good location to get to West Ed mall, nice breakfast in a spacious area, could buy West Ed mall passes for $35($45 at the mall), Shopping commons area very close by. Would stay again!
if i go to travel in down town edmonton , i will choose it, it have all i need.
Clean room, new carpet, looked like it was recently painted, in other words, the upkeep was good. Nice touches-larger bars of soap, large shampoo etc. nice quality towels, corners of the bathroom were clean--no soil buildup Would be nice to have crisper, ironed sheets and pillowcases.
Welcome, efficient check-in, proximity to Red Arrow bus depot and Grant McEwen University, 105 Street cafe breakfast buffet excellent, efficient check-out, quiet, comfortable non-smoking room with good bedding. The room was ready for a makeover - plastic shower/tub was slippery. Elevators are slow and ready for renovation. Hotel facilities directory was missing. Sliding closet door was de-railed.
The staff were really friendly and helpful. The room was really lovely, comfortable beds and nice bathroom. The desk in the room was really handy, along with internet access. Both restaurants were great - friendly staff, good food, and good value. We used the pool and exercise room - wonderful. We were on the third floor and there was a banquet on Friday night on the second floor and we heard it.
Comfortable beds. Close to Rexall Place. Fourteen dollars for hotel guest parking.
Location /price was great because I booked 2 months prior to our trip !!
Once you get to the hotel it is great. There is a problem with the environment however and the city really should address it. Late Saturday night or early Sunday morning maybe like a lot of big cities, but there is a feeling of danger from transients and inebriated or mentally unstable people wandering. I wish the windows could open. I like fresh air.
The underground parking was great. And the service provided by the people there was awesome Maybe get some lower prices on some single rooms.
Downtown location was ideal for me. Additional fees for overnight parking.
The breakfast buffet We booked a king room for the friends who went along with us, but there was no kingroom available. We wanted to pay on one bill for the two rooms, but it took a lot of time before we could this be done.
I love the "Mac" as it is called because of the Fairmont service etc, plus the historic nature of the property.
Smudge the dog was adorable and you can never get better mattresses and pillows than at a fairmont guaranteed The mouse/mice in the lounge
We loved that we could walk the dog, and the friendly staff.
nice comfortable room great location to the LRT helpful and friendly staff
After arriving from south korea and booking in i found the room i was alocated had a leaking roof, the receptionist asked if maintence can have a look i heard nothing else. the facilities were a bit sporadic coffe cups one day none the next, brekfast was a truly fast experince, sit down and check shoved in my face before i had even had brekfast. im due to book back in the the same hotel i hope the rooms have improved Need to update website
Staff we very courteous and extremely helpful. Room was very clean, cleaning staff was helpful and always smiling. Made my stay very enjoyable and relaxing. Was there on business, the room was perfect, clean, quiet. Absolutely not one single complaint
It was quiet, comfortable, and clean. The staff were pleasant and very helpful. We enjoyed using the swimming pool, jacuzzi, weight room and gym. It would have been nice to have complimentary coffee in the lobby area.
check in took less than 10 mins.
Easy access although they were renovationg. Food was good. We had a problem with a non functioning bed but got a new room the next day, Because of the renovation, parking was a problem.
Locarion Hotel location is only think I can think about as positive, my stay was short 10pm to 8am, when I got inside room floor was full of restaurant flyers, room insulation was terrible, could listen next room conversations if they talked a bit louder and all traffic. The worst was aircondition, every time it went on was really loud, woke up every single time it came on during the night. Not a pleasant experience, highly recommend to avoid this hotel
We've stayed at this Hotel many times over the years when in town for our children's Lacrosse tournaments and playoffs.Friendly Staff, close to major roadways, close to shopping. I would and do recommend the Radisson South. Parking is tight although nice to see a security guard patrolling at night time
We loved almost every aspect of this hotel! The room was beautiful, clean, and extremely relaxing! Their dining was absolutely delicious, we at there at least once a day, brunch and breakfast Buffett were amazing, and the selections for each was plentiful!!! We will definitely return to The Radisson Hotel, on our next weekend getaway!
Underground parking Pool facilities were dated and not welcoming to guests as it was part of a health club... Room was unclean, found underwear in closet.
My reservations were made on July 15, for Aug. 15,09 for one night and I was given conformation #s. When we arrived are booking was not confirmed but they fortunetly had one room left. In the future I would have better follow up or you could have very angry people out there. Thank-you, Fred Brad
I was very disappointed with my stay at the travel lodge I will never stay at one of your locations again. When I first walked into the lobby I thought oh its a nice place, well boy oh boy was I wrong. You asked me not to use this box to complain so I will just say from the minute i booked in at the desk till the day I left I was disappointe
very friendly loved the location pool was too cold
This hotel was a dump This hotel was a dump and it smelled bad
Liked the price. Hot tub was closed. Motel is in poor overall shape. Lots of paint coats covering the problems.
Parking convenience, morning breakfest Hot tub was out of order and we did not know this before we arrived. It was one of the things we looked for when booking.
had no hot water either morning at hotel . had to wait till afternoon. also room was extremally small
We liked the continental breakfast and the location (easy to get to the WEM which was why we were in Edmonton). The pool was also a bonus.
Rooms were clean and well made up - The room and hall way stunks of smoke. Our room was in a wing that was opposite of a smoking wing... No one mentioned this to me when I made my reservation. Also, when I was checking out I asked if I could get the 30% ama discount being advertised outside the hotel on the south side freeway (which I noticed when I had gone out that morning). I was told no, under no circumstances, as I was suppose to have asked for this when I checked in. I then tried to explain to the manager on duty that I didnt know about this discount as there was no sign in the hotel and no sign on the northe side freeway where I came in. I feel that this is very unfair and very tricky.. Almost like the hotel doesnt really want to give the discount.
pool was very small. there is only one elevator bot working well always skipping floors. floors were dirty. staff bot wearing appropriate footwear
I liked the location, it was easy to find the staff was helpful & friendly. The room was clean despite the renovations. The bed was a little hilly, We ate supper at the restaurant, it took forever to get our food and then we had to order pizza after as there wasn't very much per plate and everyone was still hungry. We just had coffee & toast for breakfast service was good then
The location was great for access to West Edmonton Mall. The hotel restaurant was affordable. Only one person working the desk for check-out. We waited approx 20 min to check out.
My son and I enjoyed our stay other than the fact there was no pool.
The staff were so friendly and helpful. I loved the room also.
it was convienient to the west edmonton mall and the staff allowed us to book further for our stay
the lobby rooms stunk of wet dog.The halls were musty and old carpets.The bedding was worn out
The staff was very helpful with directions and advice on how to get to West Edmonton Mall and the taxi vouchers were a good deal and the best option as we were in the middle of a blizzard.
The staff was friendly and helpful and the beds were sooo comfortable.I liked the cleanliness about the hotel.
Nice spacious rooms It was messy in the hallways due to construction