Staff really helpful.Room comfortable. None
You have to stay in the terminal to get there, I had to leave to get my luggage and was not allowed back in to stay at the hotel.
Convenient location for transferring passengers, quiet (I did not hear the airport announcements despite what some ppl say) , lots of features, complimentary fruit basket :) :) the only noticeable thing was that the air conditioner was quite noisy even on the lowest setting.. but I was so tired it did not bother me at all.
I thought the room layout was very nice and was very impressed with the bathroom facilities.
Massage chair The room was not properly clean, there were lots of dust
A great place to refresh and sleep during a 8 hour layover at Dubai Airport.
I came in late and left early but the staff were great. Thanks, jwk nada
Conveniently located airside, ideal for transfer. Swimming pool and sauna open 24 hours. Excellent food, very spacious room. None
Great location if you are catching a connecting flight the next day! Very Clean, Staff were helpful and polite. Would definately stay again and recommend to friends
It's great to have an option to sleep at a hotel right in the airport when you have long transit. The hotel itself is comfortable and clean and has nice amenities It's hard to get to the hotel, especially when you are lugging a wheelchair and a stroller at the same time. They also have multiple locations at different terminals, when we finally got to one of the locations, we were told that our room was booked in some other location even though there was no such mention in our booking. They eventually accepted our booking
Perfect Hotel for long and short stay transfer at Dubai Airport
the beds was amazing very comfortable the staff was helpful we had good time.
Complementary Snacks in the afternoon and complementary soft drinks in the mini bar. The modern design and functionality with the buttons. Friendly and helpful staff in general. Shower wasn't working properly and no signs to show which side to turn the knobs . It took a long time to figure out which side was hot because the cold side would begin hot . Then, it kept switching in the same minute from hot , to very hot , to cold , to very cold. I hope it gets fixed. Breakfast buffet and Lunch buffets were not as rich as I expected , salads and starters were poor in both. Too much focus was on Asian/ Indian food as opposed to Arabic food and basic starters in both breakfast and lunch . Lunch buffet in the first restaurant walking distance from the hotel was less than half the price at the hotel with much much better and richer choices. One of the employees in charge of service counters of one of the seminars/courses on the Mezzanine flour was rude yesterday. I went by mistake to their service counters and she asked me to go to the other service counter for refreshments for the course I was taking so I said okay, I'll take a plate from here and go to there and she said no ma'am, I said you have a problem with the plate too ? She said yes and in a very rude way.
Good location and very clean. The staff is not very knowledgable about the outside attractions/locations and how to get around; which didn't bother me. But they don't even know what other facilities they have inside the same hotel building. For example, they serve breakfast in a restaurant on first floor. I missed the breakfast one day and a member of the facility told me there is another restaurant in the same building and she told me the approximate location - she asked me to ask other facility members as I walk toward that location so they can help me find it. I tried asking many and spent about 15 minutes looking for that restaurant. I got many answers like "there is no such restaurant here", "the restaurant is out side the building, but in the same compound". Unfortunately nobody was able to guide me to the other restaurant. Finally I walked to the first person who informed me about the other restaurant and she took me there. So I believe it is important that they train their employees on what other facilities they have in the same hotel / building and may be equip them with floor map of the building. Good place and very clean. The location is very convenient and close to the airport.
Det var gode muligheter for avslapning både på rommet og ute ved bassengene. Mange flotte restauranter på hotellet. Personalet var lite serviceminded. Elegansen tok over for vennlighet og ekte smil.
Kort kjøretur fra flyplassen. Mange resturanter og velge mellom. Stort uteområde med mange basseng. Topp service.
The friendly nature of all staff we met,
I stayed one night so difficult to juge. I selected the hotel for 2 reasons: close to the Dubai airport and I am a member of priority club. I must say that the hotel was better then expected though I knew by family members that it was very good. No negative aspect but I had a very short stay.
professional check-in and out. my early wak-eup call to get my flight
Very well done room with all amenities. I made a service request (fix internet) late in the night, and it was done immediately! Superb! The buffet, while it was widespread, could have more tasteful with a multi-cuisine touch added.
I loved the pool Internet service cost a fortune.
I do like the greek veiw , the location of the hotel , and I llike the shopping mall connected to the hotel ,and the spa No
I like the location; the rate of the summer it should be for the year for the resident/National In the bathroom the showering area it need curtain because it is transparent and it had two door for the same area.
Close to airport. Next to the mall. Room upgrade When you order food from outside, they make you Come down and get. The consierge will not bring it.
the size of the suit and the restaurant (anis) were excellent some toilets do not have hand showers
i liked the room its was very nice and toilet was amazing and the pool was really really gud the wooden blinds in the toilet were peeling off
The room had sharp corners that was not safe for my one year old baby
A spacious room. Shopping mall is just a few minutes walk from the hotel.
Their special way of greeting when u enter the hotel
Very nice spacious rooms, excellent lay out with superb design
The hotel is very well laid out and in close proximity to Festival City Mall. The reason for our trip was to attend the Race to Dubai Golf Tournament and it was a big plus to receive a complimentary golf lesson at Al Badia and to be able to have endless balls for a 2-hour practice session on the range and pitch/putting facilities. Joe at Concierge deserves a mention for high service quality and he also remembered me from a previous stay. Everything was absolutely positive, except if I had known we would wait so long for the limo service to Al Badia Golf Course I would have used my own car.
Everything about the hotel was excellent! The staff was courteous . The place was super clean. The food was spectacular. One of the best stays I have had any hotel in years. The remote for the tv was difficult but that's a pretty small concern.
I would like to praise Mr. Joseph in the reception for being professional and helpful. He has an excellent attitude that looks natural and not made up. Such staff should be appreciated and recognized. Gym is not open 24 hours
Everything Quality of food in the "Zaytoun" restaurant (located on 5th floor)
Accessability to other tourist venues in Dubai and to Festival City Shopping Mall.
Really good location, brilliant staff, and good facilities. Damp smell in the corridor of the 9th floor near the lifts.
Close of Festivel mall, quite area
The hotel is very comfortable and clean, attached to a shopping mall, very close to the airport and most of interests, nice valet parking facility The staffs are not so friendly when you check in; the hotel not offered a free breakfast with regular price. The time of check in and out policy are so terrible.
The view back to the city from the room was fantastic. The room was well laid out and the bed was very comfortable. The Concierge staff (especially Joe) was extremely helpful. Considering that the restaurant was not overly busy, the process for getting food from the egg station at breakfast seemed rather odd, as opposed to waiting whilst the eggs/omelettes were cooked. On the night of our stay, the waiter service in the Belgium Pub was not up the standard experienced on previous stays.
Rent, lekkert hotel med ypperlig service i club lounge. Personalet er veldig hyggelig. Deilig mat og drikke. Store rom med flott bad med gullkraner og fint interiør. Storkoste oss og vil nok også neste gang bo på hotellet. Sengen var litt hardere enn jeg er vant til og det ble ordnet med en ekstra dyne som underlag og det ble supert. Det er flott som det er.
Hotellet har en meget bra beliggenhet i forhold til flyplassen i Dubai. Bra utvalg av restauranter på hotellet. Rommene var ikke av den standarden som er vanlig i Dubai.
Premier Dubai is very close to the International Airport and the free shuttle made it very convenience and easy to use. The room was clean, comfortable and very western in set-up. I especially liked that there were international sockets in the wall, so it was very convenient to power up the devices that I had with plugs from two different countries. The 24 hour light meal and snack bar gave me the option of a quick meal late after night after returning from being out in Dubai all day. The staff was incredibly friendly and very helpful! The tour agent was able to pull together a personal walking/taxi tour for me to do on my own, and seeing the highlights made my extended layover in Dubai a wonderful experience.
It is good but charge more than i expected
Facilities provided. Not really.
Free shuttle to airport, metro station (which is also just a 600m walk), beach, and shopping. Taxis available all the time. Front desk staff are happy to advise you on the best way to get anywhere you wanted, be it by shuttle, metro, or taxi. Decent restaurant/bar and a Cost Coffee all in the lobby. Rooftop pool. My room was on the side opposite the airport. No view to speak of but dead quite at all hours. Staff is friendly and unobtrusive. Bed was a bit on the too firm side for my liking. Still a good nights sleep though.
Proximity to the airport N/A
free wireless internet connection the breakfast was not included for free
Very friendly and helpful staff. Conveniently located right across from the airport. Felt relatively new and was clean. The hotel had very slow wifi internet. In my room, I never got speeds above about 200kbps. To get faster speeds, I had to go into the hallway or to the lobby. Even there, however, I rarely broke 500kbps. Since I was there for work - and needed to stay connected with my coworkers - this was a severe handicap. Moreover, the speeds were too slow to reliably stream Netflix or similar services. This limited the entertainment options since the TV only had a couple of channels in each of the major languages (besides Arabic).
The hotel is superb if you are connecting between flights but in my case it was just for a night due to an early morning flight having stayed for 6 nights in the Premier Inn at Dubai Investment Park. No complaints.
The hotel's location is perfect for easy access to Dubai Airport. Staff were helpful, and the regular free shuttle buses to the terminals and nearby Festival City were very useful.
I have stayed in many five star hotels but would highly recommend the Premier Inn in Dubai, Super clean, lovely, friendly staff and ultra convenient for shopping at nearby Malls . Easy to get taxis. great pool to catch those extra rays of sunshine and the beds are great too! What more does one want when you have a stopever in Dubai.
Clean and near airport No late bar facility. Incorrect emailed instructions for shuttle bus- was waiting nearly 30 minutes at departures, as advised, and no one came. Eventually a kind driver from Holiday Innn Express gave me a lift.
Staff was great Bed was as hard as a rock, had two pillows that were paper thin. Tv volume is set not to exceed 30%, so couldn't hear clearly, shower was dirty with mold, shower water controls were broken and replaced with a cheap makeshift handle.
Hotel room is in excellent and comfort give me full satisfaction. I will prefer to coem again and the best thing is there is good staff and cleanliness. Great stay there and looking forward again ... Only the thing i dont like the hotel is appearance of the hotel from outside is really worst. Not attractive at all. 1st impression for me is worst but i really enjoy my stay there.
Brand new and great design.
Everything was thought off neatly! No maintenance of different small bits related to the furniture and its appearance otherwise knobs startedto disappear and cupboard doors will fall apart soon
The hotel is clean and comfort easy to find it. only there is two Elevators
balcone of apartment & quiet swimming pool havent water heater-house keeping was not but tissue paper . soap & shampoo just they clean the trush.The bbf was just little choices.
Very comfortabl and cosy hotel room. Breakfast should be introduced and also Indian channels like zee tv and sony channels.
Normal We booked for dulex rooms and it was confirmed but when arriving we were given a different type of rooms because no dulex romm were available!
i really like the quite location in Al bustan residence as well as friendly manner of the staff
having it attached with a shopping center & playing corner for the kids with reasonable cost/night a serious in cleaning the rooms & fernitures
great for families with young children.
The services good and location of hotel excellent and it is a good place for family as well as for business also the fees ok and reasonable . Nothing every things was good
It was ao quit and good place for the family to stay
very good for privacy and for shopping also the rooms is in a good conditions
it is very poor place and i do not recommend i did not like any thing
I enjoy staying at your hotel that nigh for the first time and I will do it again everything was OK
Albustan is a nice place but there is one thing , the laudndy is very bad and they damaged alot of our cloths. The laundry is very bad as mentioned above
all staff were very pleasant and helpful.
Convenient location, value for money no
Very nice and pleasant. I only stayed for one night, so I dont have anything bad to say.
ok for short visit too noisy at night . they diid not allocated to mee executive room which I booked . room was small , no iron,totth brush and shaving utensills not worhtet to go again , thanks
lobby seating is not enough
Nice big room, very comfortable, friendly staff and excellent service
Hardly anything. This is not for US business traveller worst than motel 8 on the US interstates. The attraction for people to book is the name Grand. The Grand in Calcutta, India is a way superb hotel. I will never recommend anyone to select this hotel. My return stay on the last week of July is booked at Grand Crystal Palace, Sharjah. Hope this hotel is better. Nothing at all, not for US traveller of any category be it vacation, business ,leisure or honeymoon.
Very comfortable hotel. Good value. None
I was billed upon the initial booking and then billed again at the front desk upon my arrival..After numerous emails to the Hotel I have yet to be reembursed for the double charges on my credit card!
Excellent Restaurants many types to select from, Front office staff are very friendly, room service is commendable. Easy access location wise, hardly 5 minutes drive from terminal-2. Airport Pick-up can't trust as promised by the hotel nobody turned up to receive wasted about 30mins and arranged my own transport.
the wake up call was on time The bar music kept the bed vibrating until 3: am; call to prayer woke me at 5 am. no internet service and balcony door didn't lock. lamp fell off wall when extended.
The lift's were down for a day and the day before they work half the time had to talk up and down to my room 2nd floor witch really 3 floors up and they did not feel like they should adjust the bill.
Hours of the fitness facility are poor. It was not open during my short stay.
The close proximity to the city centre. I had to wait 4 hours for my room. The staff were rude and unfriendly and, I wasn't even offered a glass of water while waiting for my room.
Staff very friendly
it is quite and close to the metro the size of the shower is outfitting my high
The staff were extremely helpful and friendly. Nothing was any bother to them and they all went out their way to help and assist. Special mention to Mr Joseph Marconi the hotel manager for a superbly run and managed Hotel
A comfortable hotel with good faciliities, friendly and helpful staff. Located 200m from a rail station. late chack out offered. Internet charge.
Pool wasn't even open and in the shade Unhelpful staff dingy, depressing space avoid
It is very comfortable to and location is perfect.
Close to the airport. Free shuttle service to the Deira Shopping Mall. Press Club Bar was rather quiet.
Close to Dubai international airport. Good for transit stay.
services are excellent, receptionists are cooperaive, rooms are spacious.
Receiption Staff Are very helpfull and cooperative Day before check out, i have got attention letter to remined me that i have to check out at 12.00 otherwise another full day rate will be charged in addition i got a telephone call at 9.00 am to remind me again. actually i had no plan to stay at hotel after 12.00 (i already left the hotel at 11.00 am). i mean they should treat this issue in more nice way
Good, comfortable, silence Transportation, i.e taxi available, is not so good. The internet line is to be improved.
free internet connection
nice flats with nice prices they asked us twice for id card after we went out and come back thats not good
i had to pay extra for the internet hotel is not easy to find (new open) chaos in the reception
Friendly Staff, value for money. Specious Apartments. The coffee shop was too cramped and offered very little snacks. Location was too far from the Dubai City Center
Free internet easy access, breakfast buffet included, free parking, location, satellite tv, cleanliness, comfortable furniture/bed Construction site outside the hotel, internet kept disconnecting, buffet breakfast was the same items everyday!, Hotel key card kept de- magnetizing & I had to keep going to the front desk to fix it!, No local phone call access, inconsistency of housekeeping: some days I had to call for service & other days they would ring my doorbell too early in the am!
The front desk staff were exeptionally good especially Joy.Tha ability to coo0k for myself and relax in tghe lounge Hotel value very good but the spoilt by cost of internet and alck of clarity on taxes which should have been quoted up front
The apartment was clean, decent and well-appointed. It provided a homely atmosphere for me and my family. The breakfast was monotonous and uninspiring, and when cancelled for the last two days, refund was refused.
The apartment was fantastic sofa and decoration of a very high standard and the staff were very helpful however the beds were too soft and not realy adequate for a long stay The location was very difficult to find
nothing everything ...The most important thing is the value of your payment. This hotel apartment is very bad if you compare it with others in same rate
Staff was very cooperative and helpful. Facilities like swimming pool and exercise equipment are well maintained. Wifi Internet facilities was available free of charge and round the clock. Mangement did not accept the payment except by cash
Apartment size was nice and the location is fair and too far from well known shopping malls and attractions and close to both airports (Dubai and Sharja) No washing machine. Refrigerator wasn't working. Coffee maker available (not so clean) but no coffee or tea or even drinking water provided.
Easy to excess, Good rate and clean. The Matres of the Master bed room to be change it is very soft. Why they stop cleaning the dishies? This service was available before!.
the apartment big when i ask them for a towel thay said its not avalable, the internet is too slow
Great location adjacent to Metro. We used it for a quick one-night stay for an early morning flight out of Dubai Airport Terminal 2. Staff is very professional and the room is quite clean with good quality furniture. The room is a bit too large with lots of empty space. Internet could be cheaper or free.
The Hotel offers W-Lan against payment. However it did not work, even the Hotel assitant tried to solve the problem. He failed.
Atmosphere of a homely appartment that was well equipt and luxurious at the same time Pool needs to be heated
Clean, plenty of space, excellent wifi. Nice pool and good value for money. nothing
It was clean, friendly staff, being very new should develope in a good hotel.The pool was a nice area to relax. the hotel was isolated with only a small shopping centre near, some taxi drivers did not know the location, the gym not in use, the internet was not availible (perhaps wireless would be a better option). Noisey in the night due to music in the corridors
clean, spacious, i like the facilities, cheap, and quiet. it seems like it is not 24-7 room service. asking for sugar after midnight. but no responce. sofa and bed are not confy. no one to wash my car???
we were upgraded to a two bedroom apartment for the cost of a studio due to a miscommunication and it was very spacious and well appointed - it made for a very comfortable holiday. The basement parking garage was easy to get in and out of and plenty of empty spaces. The wireless internet was a very cheap rate compared to other hotels and the TV was connected to a wide variety of sattelite channels The fitness centre was closed for our whole stay with no prior notice, it was listed as a feature on their advertisement, but was closed when we got there, however everything else was good, the rooftop pool was very nice.
Quite hotel - Polite staff
The place is cool quite and clean, rooms are big and very well furnished compared to 4 or 5 star hotels location is near Sharja in industrial area
the hotel room was great with all the facilities inside. excellent. may be a bit far from dubai.
We picked this one and absolutely made a wonderful choice. The staff was nice and timely with calls. The breakfast was perfect. The room was clean and had all the amenities that we needed. We will definitely be back and will recommend to others.. in the era of modern media world Internet facilitiy should be free of charge .
The lack of traffic noise. The music in the corridors.
location was too far, in the middle of nowhere, it shall not be showing address dubai, it shall not be even sharjha. it room rent shall be very nominal, it took 650 AED for a suite in middle of a jungle.
clean 1- very difficult to get a taxi from the hotel to go out. 2-no internet
Free shuttle from airport.
Location is fine if you do stopover, close to airport The info about free airport shuttle not available, we had to send several requests to learn that it goes once per hour. The metro station is hardly accessible (through the construction)...
Breakfast You don't specify that your airport transportation is only for terminals 1 and 3
Simple, clean, no dramas. no.
Close to airport, the hotel has a shuttle service from airport to hotel. Clean room, excellent staff and very helpful.
this is my third stay at the HI Express. i like the location which is very close to airport and the rooms are realy clean. Underground free parking. Walking distance to Emirates Metro station. Free breakfast. Considerate staff.. Hotel has a limo service that is expensive, but you can walk to Emirates metro station. Also the frequency of the shuttle bus needs improvement. I waited at terminal 1 for 30 minues and ended up taking a cab to the hotel (25 Dhm). Breakfast good but needs more hot items. Also, breakfast needs to start earlier than 6 am since lots of travellers leave the hotel at 6 am.
It was very convenient for the airport and ideal for a short transit period to have a rest before onward travel. We requested a taxi and the car service ripped us off on price for a taxi to central Dubai and charged us double the regular taxi fare.
breakfast I was waited for the shuttle bus in Terminal 3 more than half on hour oustide the terminal sallon in 45 degree celsious, hot and humid weather which made my feeling very bad. No oxygen for breathing!
cleanliness & good price breakfast
I liked the cleanliness and comfortableness of the hotel but I only had about 5 hours in my room. My time between flights was so short that I could not really relax to enjoy the facilities.
Decent menue. I requested a king size bed as usual when I stayed there. This was my 3rd time,but I got 2 full size. Was not happy about that. Tried to change rooms, but was told the hotel was full.
Friendly and patient staff. Clean environment and nice cosy room. Too far from the city and no entertainment area (apart from the reception) for guests to interact and mingle.