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Not much Smelled, bath tub wouldn't drain, light shades broken and old
Friendly staff & excellent breakfast Mattress had soft spot on one side as if the springs had failed.
Location, towels, vending machines, price, TV and channel selection, pillows Greeted by a faint smelly odor in the room as if the guest before us was still there. Made us uneasy about the quality of the cleaning that was done.
Very nice and restful at a very reasonable price!!
While visiting Destin to see an old friend, the stay was more than helpful when I asked for suggestions in the area. The place was clean and Comfortable and at a very goo rate. When I checked out I notified the front dest that I may have misplaced my Dallas Police badge in the room. Upon arriving back home, the Hotel notified that the staff had indeed located the badge and it was being sent to my address. This was the epitomey of honesty! Thank you!
Staff was great Location was good Price was good Room is good not great but it was great for a quick two day trip Overall I will stay here again! The breakfast isn't good Need more options
The location to my personal destinations The entire property is unstaffed and spread too thin to accommodate the occupancy during my 8 day stay. Breakfast area was not clean and never a suffice amount of food to support the guest. The outside propert lights in the parking were burned out or never turned on even after I advised the Manger or General Manager of the unsafe conditions at night. The staff although very friendly had the "not my job, go tell it someone else" attitude. Too many times we had to go off site for the "Free Breakfast" included in our pricing. Housekeeping was always it or miss, to inconsistent for a property like this. I would not recommend this property for a stay in this area. Too many other options available until this Hotel makes some changes or trains additional stakeholders.
The hotel was very clean and the bed was super comfy. I would stay there again when I visit Destin next time.
Breakfast was good. Scrambled eggs and sausage were a nice surprise. Orange juice was bit watered down but drinkable. Coffee was very good. Room was comfortable and smelled clean. Slept very well. Not enough table/shelf space for our stuff. A little extra table would have been nice. The toilet paper they are using is absolutely horrible!!!
Staff friendly but could not help. Locks on room door were broken. We just stayed one night and could lock door from inside. Wouldn't have stayed again. Front desk person said there was nothing she could do until Monday and there were no other rooms available. No discount was offered. Manager needs to give employees ways to solve issues
nothing! Everything! Smelly rooms! No internet ,,when states they have! Gave us a room with locks broke on it! We checked out an left , enough was to much! This was our vacation..we spend hours messing with this..when we were suppose to of been enjoying our selfs! Listen it has been 15 years since me & steve had a vacation this far away from home! An we had to deal with this! I really like a response!
I got such a great deal on the room! I loved that it had a pool and hot tub. I didn't use them this trip, but maybe I will on another one. The bed and bedding were great! The Wolfgang coffee was so much better than the usual hotel coffee! The stains on the carpet. It looked clean though.
Location In room safe and refrigerator were not operable and had to be replaced. Upholstered furniture is stained.
I like the size of the room and the staff was great! The only thing that made is not as good was the floor was wet and we had to wear shoes while on the carpet because our feet would get sticky from the carpet and dirty. The toliet was dirty and there was some mold arounf the bath tub.
High cost of room service for basic items
Our oceanfront suite was very impressive! It was modern, comfortable and romantic. It met all our needs!
Clean easy to get around They hogged the beach with there pricey umbrellas and didn't let us into the gym because we had a child with us therefor we couldn't work out the stay because we had a child.
rooms were large and comfortable. Beds were very good. Beach view was great, shopping and golf nearby was a plus. satellite tv was down Friday evening so unable to watch television
For the value in fall you can't beat it. It was within walking distance to restuarants and the Harbor Walk shopping. It is across the street from the Harbor. There are all kinds of way side parks to go to the beach. The beds have been updated and are super comfy. A little older facility but still nice for the vaiue. In fall it was only 60.00.
The only thing to like about this place is the location and that there is a Waffle House in the parking lot. When we first got to the hotel, we could tell that it was going to be dirty. The parking lot is a wreck and suffers from no upkeep. The lobby had a very musty, awkward smell to it and is very confused in terms of decor. The only thing worth looking at were the fish on the walls. Check in didn't take much time at all and the lady at the desk was friendly. When we got to our room, (214) it as well had a musty wet smell to it that was covered up by the smell of Lysol. The floor had huge stains everywhere, there was thick dust everywhere specifically on the headboards, there were small roaches in the tub, and to top it off, the maintenance man was not finished in our room (even though we were told it was ready). He had to run an extension chord to the lamp next to the door from the 1 outlet between the beds just so that lamp would work. There were no available outlets in the room... We couldn't plug in our phones next to the bed because the 1 outlet had lamps plugged into it. Wouldn't have been a problem if there was at least 1 light on the ceiling, but there wasn't. The bed was absolute hell. I woke up feeling worse than i ever have in years. The pillows were flat and had no support unless you used 3. Yes, 3. The bathroom towels were really small and very rough... The next day, the safe in the room (that we were NOT using) randomly started beeping over and over. We hadn't touched it or even looked at it untill this started happening. Finally we had enough and called the front desk. They sent someone up 20 minutes later and fixed the problem. No apology was given... Needless to say, we will never stay at this hotel again.
Cheap Ants in the room
It was in walking distance to the boardwalk at the Destin Harbor.
location, convenient to good restaurants and nightlife. WiFi connection hotel needs to improve on landscaping and upgrade the rooms
Swimming pool, soft bed there was no outside picture of the hotel on the website and I felt a little deceived about where I was going to stay. The exterior of the building reminded me of one of those sleazy hotel and there was a guy hanging out his door nude trying to speak to the children.
Only thing we liked was location. Dirty, dirty, dirty! We didn't like the fact that we had to wear shoes inside. Even after a shower, as soon as we walked on carpet our feet turned BLACK. The light above sink kept going out and there weren't enough outlets to turn on lamp that was in room. There were too many appliances plugged into an attached plug in outlet. We came back from beach and maintenance was airing out our room. They said we left coffee pot on and it burned the outlet, wires, microwave, fridge. When we told them we made sure twice it was turned off ( I'm OCD about these things) it was our word against theirs. They didn't bother telling us that we were being charged 236.00 until we checked out. The comforter was filthy, tub and floors filthy. Also, the wifi only worked about 10% of the time.
price was good
This hotel was awesome!!! Staffing made it even greater, they took such good care of us while staying for our honeymoon. Will we visit again, of course! They even gave us postcards to mail to our parents & guest - outstanding! Breakfast was good, just add real breakfast meat.
I loved the location on the harbor. It was very peaceful and the balcony let in plenty of afternoon sun if you didn't want to go down to the pool or small beach area. The continental breakfast was nice and though it didn't have any hot options, it had a good selection: hard boiled eggs, yogurt, Jimmy Dean sausage biscuit, muffins, cereal, etc. The staff was very nice. The beds were comfy. It was also a great location to walk to various restaurants in the area. The bathroom was very small and had some mildew spots at the ceiling. We also had a problem with our toilet running consistently which didn't make for as restful sleep as we could have had. The pool and beach area were quite small but seemed mostly sufficient for the size of the hotel.
I've stayed at this hotel at least 5 other times in the past. The location is great and the hotel facilities are good. Great waterfront pool. A nice continental breakfast is available and includes the Sunday paper. Hopefully, it was just our room but the toilet never worked properly and the A/C broke down the second day (stayed 4 nights) and someone fixed it but it broke down again in the middle of the third night...hot September night. We had to "negotiate" a new room with the front desk and they gave us a waterfront room (ours was city view) which regardless of the view was totally upgraded unlike our city view room. The cost was not that different. I don't think the customer service was all that great either. I like the hotel and might stay again but only if I can afford a water view room. Ours water old and distressed but still not a cheap stay.
Now my review is based on knowing this is an older Hotel and staying here several years ago. I'm not sure how long ago but they remodeled the Harbor side rooms with hard wood floors, the beds were surprisingly very comfortable, and a nice touch to an older hotel. We stayed here mainly for the Harbor view of the New Years Eve fire works. It's in the western part of Destin. Staff was very friendly!
Great view of the bay! It's walking distance to all the restaurants and bars. You can wake up, go to your balcony and watch boats leave the harbour. Staff was great. The building is from the 50's. It's not in bad shape cause it's been remodeled to fit in but if you are looking for super schnazzy, this might not be for you.
Nothing at all, needs updating!everything Everything...
Good location that's convenient to numerous points of interest in Destin. Enjoyed the option of the pool or the private beach that was on the harbor. I appreciate the fact parking was available without issue despite the fact the hotel was sold out. An older property that definitely shows its age. Bathroom area was cozy with older fixtures. Furniture was worn to the point that it should have been replaced. Beds had some mileage on them. Despite the convenient location, I'm not sure I would stay here again unless the price was more reflective of the age and size of the rooms?
Excellent stay. Staff was wonderful. Will definitely go back.
location could walk everywhere on the harbor Had to leave and pick up daughter at airport . Sea Food Fest. visitors had taken over parking lot and we had to park one half mile and walk to INN with baggage and back to get car in moring
The view and location was great. Very run down facility. Stains on ceiling, smelled musty and was very dirty overall. Found 2 cockroaches in the tub one morning, linens smelled sour, no liner for ice bucket, no plugs for tub or sink, security chain on door was ripped off, and cracks around door were so large (specifically under the door) that I had to roll a towel up to block the hallway light from coming into room at night. Not worth the money I paid. Very disappointing.
The desk staff was friendly in all cases but one but he seems less interested in us as customers. Then on the other hand one young man was great and very cooperative. The bathroom facilities in the rooms were very confining for two people. Great place to just relax and nice location. The bathroom was tiny.. Traffic was hard to safely exist at times. The facility is older but well kept. The continental breakfast was lacking. The facility was great but breakfast was a bust.
Location was great. We were in walking distance to the boardwalk. We brought a kayak and paddle board and put in at the hotel and paddled around the harbor. The staff was very friendly. They have done some renovations to make the room and property more modern. Enjoyed the balcony overlooking water. It's an older property and while they have done some updating, it's still has a way to go. The bathroom tub and commode were old making it feel dirty even though it wasn't and it was very small. It was fine for one or two nights but I probably wouldn't want to stay there longer. The breakfast was ok. It was cereal, muffins, yogurt, choice of breads and pastries and instant oatmeal. Wasn't great but wasn't terrible either. I would stay again.
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good facility, staff, full breakfast, wifi, A/C.
Wow, right next to Whole Foods and a great mall!! The only thing I didn't like about this hotel was that they don't give you a bedspread. Just a sheet and blanket. I had to turn the heat up to keep warm at night.
It was really nice. It was recently remodeled. It should have a higher star rating. Hot Breakfast was good every morning. The room was nice and the beds were comfortable. Nice clean hotel for a very reasonable rate. It's in a good location in Destin. Nothing. It exceeded our expectations.
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The location! The bed linen on one of the beds had hair and other things as if they hadn't been changed.
Great Hot Breakfast but go early or expect to wait for waffles. Close to beach, shopping, and other activities. Very Clean. Nice Staff.
It was clean and the staff was friendly and helpful and most everything was as expected from the website. The breakfast was ok on the first day. The second day was a Friday and the staff a bit of trouble keeping everything stocked.
Convenient location to shopping and the beach. The two room suite is a nice option and made our stay very comfortable (although both rooms were very small). I felt somewhat misled by the website photos- our two room suite did not include a sofa or chairs although the photos online do show these in the room. The room was much smaller than I understood from the website.
The breakfast was amazing. Room was comfortable. Staff put forth 115 percent. The cleaning was par. The handle to bedside table sticky
The lighting in the bathroom was amazing! The check in lady super nice and helpful. Breakfast was good. Hotel is located very close to the beach, shopping, restaurants. Maintenance very quick and very nice. Check out lady just looked at me. No: can I help you? How was your stay? Please come again, nothing. She didn't even say thank you. Hotel backs up to the woods. Design flaw in the bathroom: door hits toilet.
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The price was about the only appealing thing about this hotel. This hotel was recently renovated and the photos made it look really nice. When you walk in the musty smell hits you immediately. The bathroom floor was always wet not matter how many towels you put down. The shower curtain rod was hanging up by a thread and the shower curtain itself was molded. Many things wrong including the ancient loud mattress. Will not stay here again. Front desk agent friendliness was okay at best, +1 service was not on his mind.
My boyfriend and I planned to stay here on the last night of our vacation. Unfortunately, we had a family emergency arise in which my elderly grandmother was hospitalized. Thus we had to cut our trip short and head back home. We tried calling Destin inn and suites to cancel our room and see if there was any way we could get some sort of refund and they refused to consider it. I understand that hotels must have some sort of cancellation policy in place but the very cold way they acted about our situation was the worst customer service I have received. When we are back in Destin I will definitely find another hotel to stay at.
Location The hotel was rated "Good" by Kayak and that was the reason I booked it. This hotel needs to be rated "Okay" or "Mediocre".
The location is great for my type of stay. The Bed was squeaky
For being just a quick get away for the weekend. Nice and quiet! Having to pay for ice. Have never been to a hotel that you had to pay for ice.
Everyone was super nice and the rooms were amazing... We loved the hardwood floors. There were people painting and doing repairs but they were very quiet and respectful of quests.
Beds were comfortable and appeared clean. Price was good. Bathrooms had mold all around the corners and up sides of walls Floor was not clean in room. Tile floor in bathroom in bad shape and dirty Stairs were very dirty and the railing was wobbly. Breakfast was horrible. A bowl of cereal would be all that was tempting. The whole breakfast area was unattended to and needed cleaning. Night time attendant was not very attentive.
The hotel was comfy and clean. Recently renovated and a nice pool. I would definitely stay here again.
Pool and breakfast bar.
The staff was very friendly. There were roaches in our room and the smell of mold was overwhelming.
Have not found a better room in Destin for the money and I visit regularly great price clean relatively comfy good general location If I had a problem with this hotel it would be the beds aren't the most comfortable in the world but after a weekend at nighttown who cares right, and the bathroom is tiny but fully functional
Pulling up it doesn't look very nice but they've recently remodeled so the room so it was a pleasant surprise. Hardwood floors, large mounted flat screen, and nice hot water in the shower, for the price I will definitely return. Also the free continental breakfast was good. We actually passed the hotel a couple of times because there's no sign out by the street showing where it is, the floors were very dirty and the bed was kind of hard. Those minor things didn't affect my trip though and I would stay agin
The hotel was very clean and comfortable. Convenient to shopping and restaurants. Beach access was nice. Hotel staff was very friendly and helpful.
Free Buffet...close to beach
It was nice that they have " happy hours" included. The water is very close and convenient. Overall very nice experience.
everything was awesome. i would definately stay here again. the suite was great and homelike. the breakfast was awesome as well. i would definately recommend embassy suites to everyone.
The complementary breakfast, the exquisite atrium, and proximity to beach were the best points of this hotel. The bed in the bedroom was too high. The hideabed was too hard.
Accommodations Cafe in Lobby Friendly Staff Nothing.
The rooms were very clean and the service was excellent. The pool area was one of the best I have stayed at.
Rooms were not very sound proof. Could easily hear activities in other rooms.
Extremely clean, very friendly, and overall just a great place to stay.
The location of the hotel was great. For the rate of the rooms, a continental breakfast should have been included.
Location is outstanding. ...staff was very nice.
Overpriced for the distance and navigation to the beach.
Aaron at the front desk was amazing. Very friendly and knowledgable.
Beautiful property! Room was very dated. Needs some repairs. Room was a long way from the beach.
I stayed here for Memorial Day weekend with my husband and a couple friends and we had a great time. The place was very spacious and clean. We would definitely stay here again. Only complaint is you have to cross a major road to get to the beach but they do offer a shuttle service that runs every 20 minutes.
Rooms are a bit dated
The view Outdated, felt very cheap
The location was ok had a nice beach and downtown sandestin was a nice atmosphere. Have stayed at Sandestin 3 times now I liked the resort until this stay. The pool was filthy with all kinds of cups floating or sunk in pool a diaper had come apart on the side and it stayed there all day. We asked about getting someone to clean the pool and there was no one to do it (supposedly it was there day off). We stayed 3 days and the pools were dirty the whole time. No coolers were allowed at the pool so you had to buy water or whatever you wanted to drink from them. Didn't like the fact they charge a resort fee plus a cleaning fee on top of your nightly rate. You cant get a cup of water with your meal just bottled water waiter said they do to much volume to give a glass of water with your meal. Overall just thought they take advantage of whoever is staying on there property. I love the Destin area but will find a new place to stay.
The view from our room was amazing and the staff was very helpful. We enjoyed the 4 hour free bicycle rentals. It was easy to get to the beach and everything was beautiful. I would stay here again. Housekeeping didn't come on a daily basis, however if we really needed something we could of requested it.
Everything was great. NA
Loved the beds!! So comfy!! The view was nice, the pool was nice too. My husband and I plan to return next summer. That housekeeping doesn't clean the rooms daily. Kind of a pain to make your own beds and buying a broom to sweep the sand off the floors ourselves. We were supposed to be on vacation. And they wanted to charge $55.00 to send housekeeping to clean.
I'd go back in a heartbeat. The room had a gorgeous view of the Gulf and was very clean. The pool and hot tub are right outside with island music playing. We went at the end of the season so it wasn't crowded. 2 minute walk to the very clean well maitanted beach. It's also about a 5-19 minute drive to all the action in destin like water sports. The resorts has gorgeous golf courses, ship, restaurants...it's a gated secured community and I felt like I was driving through some rich neighborhood. Lol definitely recommend it!!! Especially in September after the summer season cuz the weather is still perfect and rooms are cheaper. Lol perfect for romantic getaways and families of all ages. We stayed at the luau tower and they didn't have room service. Only a pizza delivery service. But that's ok
The attraction is a walking distance. Everything was great.
Great pool, real close to the beach. Studio suites are good size for a family of 5. Breakfast was ok, the waffles are good, the other "hot" stuff was kind of yuck. Great hotel.
The room was big, clean, comfortable, and had a decent view. The phones were busy for over a day as we tried to call to confirm because we had to change dates. When I called the Hilton corporate offices they had horrible customer support and acted like they didn't card and couldn't do anything to help me. When I got to the hotel the lady behind the desk was friendly and apologized and said that corporate had been informed, and confirmed our room. Even offered is free breakfast for our troubles.
That is so close to the beach The employees are super rude. They didn't have my room ready for an hour and a half after they was suppose to. People was smoking pot and saleing it in front of my kids . It was awful and I will not go back
The location was perfect. smelt like sewage leak and mold. Floor was not clean for a baby.
Very close to restaurants and attractions They didn't clean my room once,always had to ask for towels
Nothing The shower was mildew, the spreads and towels were not washed. The smell wasn't clean.
Location is great Ac didn't work Water pressure sucked Asked got extra towels and never got them. Room service didn't clean the room or change the beds, just took the dirty towels and left clean ones
Newly remodeled rooms where nice. Hard wood floors.
I couldn't find anything that I liked Rooms not clean. Had to ask repeatedly for clean towels. Poor parking. Very understaffed. Over priced for the quality of the room
-Close to attractions but so are most of the other budget friendly hotels. -Room had mold in between doorway -Poorly cleaned during our stay -no shampoo provided -VERY POOR WiFi. Not worth the extra fee that I charged. -Room smelled as if they don't use any cleaning products. -Bed covers and sheets had stains
Nothing It's was awful. We checked in and went to the room. It was dirty upon arrival. I requested clean sheets due to all the hair that was on them. They brought them to us quickly. When we removed the blankets, there was dried blood (not blood stains) and a clump of black hair (we are both blonde). And the headboard of the bed was leaning into the bed, not even fixed to the wall. We immediately checked out. We requested a refund which they said they couldn't do. I did take pictures.
Staff was friendly, the room was perfext for our needs, and we rested beautifully. We had no complaints.
Staff was friendly. Rooms was clean.Breakfast was better than expected.
Our son gave us a trip to Destin for our Anniversary, so he booked the hotel. When we arrived, and saw the hotel, staff, room, we and our son were happy he booked this place. Clean, clean, clean. I want clean and neat. Our room was cleaned, bed, and linen. Even the kitchen was cleaned. I was just happy with everything. Then to top off the breakfast, and the 6-7:30 pm just put it over the top. Breakfast was breakfast, not just a sweet roll and juice. You actually had wholesome food, and was full. I will always recommend Residence Inn to family and friends. My hat is off to you all. I'm cool nature and the only thing was that the hallways were so cold, but other than that, nothing.
Location out of the main stream but still close to everything..the staff was super..the room was comfortable and clean...nice soft bed king size..great pool and hot tub area
Good treadmills and a good breakfast. Comfortable rooms and HDTV service. None.
I love the location of the hotel. Right across the street from Henderson Beach. The staff was nice and the room was clean. The staff is a bit stingy with the towels. While the free breakfast was appreciated, there was no where to sit.
Hotel convenient to fields, shopping, restaurants and the beach. Loved indoor and outdoor pool options. The hot breakfast was extensive and every staff member greeted us kindly.
Good location, 5 minute drive from the beach. Nice room, good breakfast. Good value for the money The beds were very hard. For a few nights it's ok but this was very uncomfortable bed. Perhaps may be other rooms were better and we just got unlucky. Overall it was a good, not expensive hotel.
We loved the hotel. The room was very nice but could use just a little more attention from the room service staff. The breakfast that was offered was really standard continental breakfast. Overall I would highly recommend this hotel to anybody. They have a great staff and very nice rooms. There were only two things that we didn't like about our stay. One was the bed, it was very used and soft witch made for a bad nights sleep. Two was the fact that you had to cross four lanes of traffic on a very busy road to get to the beach.
Friendly staff- always there to help. Breakfast was good and hot each morning, spacious rooms, it was a wonderful stay!!!
Great location to the beach and short distance from restaurants and activities. Overall very good for price. No biscuits and gravy
Friendliness of the the staff. Always cheerful and helping The noise of the play area next door, but I'm at a diffetent stage in my life. If I had young kids I'm sure it would be different.
Close to public beach access, friendly staff. Needs updating, same trash on the bathroom floor for 5 days, housekeeping could do a better job.
Great breakfast until 10 Wasn't overtly unclean Not too far from Henderson Beach or The Back Porch The on site laundry was nice and convenient, not too expensive at $2/machine/load Bed was spacious but uncomfortable. Didn't strike me as terribly clean. The A/C unto kept making this horrible screechy noise off and on. The normal complementary supplies available at other establishments (toothpaste, razors, q-tips, etc.) were for sale in the lobby, which to me seemed tacky, especially when you're paying $200/night for Motel 6 caliber accommodations. The gentleman responsible for cleaning up the dining area after breakfast clearly hates his job and resents the guests for eating there. At ten on the dot he turns off the lights and stomps around making a big production of cleaning up the breakfast supplies. Pool didn't look very clean and was pretty small. "The Track" go-kart park is right next door and very loud. The single elevator takes FOREVER - plan ahead!
The hotel is in front of shoppin center They clean until 12:00 AM
the location was great for us... full breakfast was great... staff was friendly the best wasn't as nice as other Hampton Inns we've stayed in
The hotel was conveniently located for site-seeing and restaurants. Although they were undergoing renovations, the hotel was clean and debris was minimal. The temperature of the room was difficult to control; the beds were comfortable, but became hot during the night, even without covers.
Staff was incredibly friendly and helpful and the location was great. Rooms were a little loud. Could hear everything outside.
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Price Not enough parking
location Don't mind older/established facilities but need to maintain. Need to replace old/damaged/worn out items.
Location. Swimming pool was small and smelled too much like chlorine.
It was in Destin and the only place available for the dates we needed. The staff was very nice and helpful. The front desk clerk tried to solve each issue but it wasn't possible. Walking distance to Pizza Hut, Chick Fil A, Waffle House & Big Kahunas Not worth $---for 2 nights! Blood stains on the bedspread, broken refrigerator and coffee pot in the room, carpet was very old, dirty, and worn, broken ice maker, the pool had very cloudy water. The public beach was not within walking distance.
far exceed expectations. perfect location for us. i will be back. way better than the star rating it has.
The price was fair and they refunded when we decided to leave a day early. The biscuits at the free breakfast were very hard and tasted old.
Great location and pricing
Location Homeless people in the parking lot, it seemed like suspicions, people in out of a room, drugs possibly. Rooms, espcially bathrooms need updating, baths have mold!
Roaches! Roaches! Roaches! Dirty pool, and still have not received my deposit. Corporate will be called.
The resort style making restaurants and shops close by. Not close to the beach at all. Also if you book online you will pay a $50 resort fee.
If you played golf or like bike walking trails it was ok. Out amenities appeared well kept up and nice. Overpriced, run down rooms in the Grand Complex, room was not cleaned well, carpet was nasty. Just very old and worn out. Value would be a less than $100 room. Pictures are deceiving on all sites, makes you think you will be on the beach. Was charged ADDT'L $35 upon arrival for resort fees not disclosed. All guest ice, etc. on main floor hidden door you have to ask to find. Desk clerk listening to music on earbuds so never answered phone while I sat on hold for 10 min then had to wonder down to find the ice. DON'T book here if you are looking for a nice weekend or vacation spot as you will be disappointed and overcharged.