Ken, on the Club Floor always provides incredible service. He makes your stay! Frank is no longer there. You will not find a better location, or staff on the hotel side. The spa service is sub-standard, and over-priced. Therapists were not attentive to requests, and hearing complaints about their job because they didn't receive benefits, was unsettling. Urban Nirvana in Charleston offers the best service. Consider opting for their spa at Wentworth Mansion. The service and value trump Charleston Place, any day. Also the spa charged a 20% tip without notifying me, and overcharged for the services rendered. The spa therapists aren't Belmond Charleston Place employees, and are quick in letting you know that.
Southern elegance at it's best. We had to leave.
The hotel is in a great location. Minutes away from the Market and all the top restaurants.It is on the Main Street with all of Charleston's shops. The hotel also has a great bar with piano music and if you would like something more casual, there is a fun sports bar. In addition,he hotel has a beautiful upscale restaurant
The rooms was beautiful and completely decked out. The staff was kind, curious, willing to help, and helped us coordinate between my girlfriend and I as we prepared in separate areas of town for a wedding I was in and needed to check in earlier. The room was extremely clean and the staff was extremely nice! No need to go to their bar or cafe, the prices of everything are unnecessarily high just because they are by luxury stores or something. They are $20 for everything, no lie. Do yourself a favor and go to any of the amazing restaurants in the area that you can more than easily walk to!
Our room was on the top floor and absolutely gorgeous from the room itself to the bathroom to the breathtaking view! It was perfect and exceeded my expectations! There was nothing not to like! I'd stay there again and again!
Every item in the room was first rate and luxurious. The traffic noise was very loud throughout the night
Enjoyed the ambience and attention of staff. Excellent gym and spa area. Perfect location for shopping and dining. Lack of in room movies.
Spa needs help !
Beautiful facility. Rooms were clean and spacious. Staff was excellent and friendly. Perfect location. Repeated air conditioning problems in our room.
Right near shops of King St Home of Charleston Grill, a top 5 dining experience for us Fine luxury throughout hotel Can seem a bit stuffy depending on clientele, but that's who it's for
Location is the best thing about this hotel. Valet very disorganized and never anticipating peak times, Had to take my luggage to my room myself.... Over priced for the service or lack of service
Everything was wonderful. N/A
The entire staff----everyone with whom we had any contact---they were all very helpful and anxious to please. The room was not very comfortable or easy to move around in . Bath was very outdated and not easy to use. Not very competitive or modern
This hotel was beautiful. A rooftop pool, bar with outdoor patio, and excellent feature, this hotel was everything I had hoped for.
Location was great! Nice staff, clean and pool was a great bonus :) Would have preferred a fridge in room but not totally necessary. We had a great time so really nothing negative!
great location, great view of the riverfront, very friendly and accommodating staff paper coffee cups in room, walls were a little thin. the couple next to us were loud at all hours of the night. did not enjoy hearing them having sex!
Small rooms, smaller bathrooms, no balconies, rooms badly need refurbished. Dingy looking. Not any nicer than a Super 8. It's conveniently located is the best that can be said for it, but at that price it's not worth it. Stay at the Wentworth instead, only a bit more for an actual luxury hotel.
Not worth the price. Very expensive rooms
I loved the complementary champagne, gorgeous pool surrounded by flowers & superb location. The friendly professional is very welcoming. The bathroom doors are sliding & did not give the feeling of full privacy. The room was not spacious but very comfortable.
Excellent location in the historic area, exceptionally pleasant staff, very comfortable beds. If you eat breakfast every day, get the breakfast package. This made our stay even more relaxing. I would stay here again in a heartbeat. The bathroom was a bit snug. Price was high, but comparable for other hotels in the historic area.
Location Surprisingly the staff wasn't very friendly or helpful. They seems very aloof.
Great Location Clean rooms Friendly Housekeeping staff Convenient Parking if not valet Great location to some excellent restaurants I would stay here again Restaurant and Bar in hotel I would not recommend Service poor, house wine limited and poor, do not waste your time there are excellent places right out the door No mooring coffee available in the lobby or at the bar. Was told it would be set up by 6am, but both days nothing between 530-700am
We visit Charleston often and this was our first time staying at the Mills House. It was beautiful! We stayed overnight and loved the location, decor, and the cleanliness. We parked in the parking garage and access to the hotel was very easy. This will be a place that we come back to in our future visits to Charleston. Only small complaint I have was the pillows. They were fluffy until you laid on them, then they became flat and hard.
Location was excellent. Walk to many restaurants, the waterfront, carriage rides and an open air market. Wonderful service from everyone there. Rooftop bar was fun! It was very expensive, room was tiny, no views
The overall vibe, from the room decor to the customer service was outstanding. Everything was clean, the room was better than expected, and the whole hotel was fun to walk through and view the artwork. The customer service across the board really made the experience though. Everyone was fantastic and eager to assist! Only two minor strikes. The bed was almost too comfortable. It was extremely soft and the pillows were softer. The rooftop bar was an awesome experience in the evening, however we arrived for lunch the first day and over half of the menu was unavailable at the time.
Clean, friendly staff, perfect location! Wifi was spotty
Walls are thin. Can hear neighbors
Perfect location and an art lovers dream. The room could have been cleaner
Location, ambiance; roof deck No Fitness area; limited toiletry selections; a little noisy ( it's old); you will pay a lot!
The location cannot be beat--the art throughout adds to the atmosphere of the hotel. Bed too high up--I needed a stepladder to get in--the hardwood floors were shined and polished so much that I thought I would slip and fall.
really lovely hotel. The service is what stood out the most to me. Every single person I encountered was top notch (even more so than some internationally-known hotels I have stayed at). Even when there was a tiny issue with my room service (more on me for being picky) - there was no attitude from anyone, everyone was happy to make an adjustment. The replacement meal came in less than 10 minutes with apologies from the chef even! (And the meal was delicious, btw) I even received a follow-up call from reception about 30 minutes after I got to my room to make sure everything was ok. That's never happened to me before. The room was beautiful--dark wood floors, large four-poster king bed, updated bathroom. Top notch service, great location right by the waterfront and some amazing restaurants. Noise: the wood floors are so beautiful, but that means you have to hear your inconsiderate neighbors clunk around on their floors with their shoes on. Perhaps a very sweet note when guests check in (or in the room) that while the floors are beautiful, please be mindful of your neighbors and take your shoes off while in the room." Also, in the morning I could hear everyone's conversations from the hallway very loudly! Size of Room/Bathroom: this is with the caveat that I had a very low rate that provided me with one of the more standard rooms, so it was not necessarily unexpected. For what I paid, it was a decent size, bathroom just decent size as well. If I actually planned to do work while there, I would recommend getting a bigger room as mine did not have a desk.
the vendue was wonderful. the staff were firefly and helpful and the room was very comfortable and well appointed. the location was also great. if you want even more character it may be better to say in the 26 vendue building but the advantage of 19, where I stayed, was that amenities were closer.
Great location, friendly staff. Somewhat pricey for amenities provided.
The location was amazing. We were able to walk everywhere in the city. The room was clean and the hotel staff was very nice. Would definitely stay here again.
Location is excellent Expensive, but I mean its Charleston
Location was good! No breakfast, room smelled musty, could use a better bed.
The location of this hotel was perfect. We were a quick walk to City Market and King Street. The staff was so nice and even fixed a circuit we blew within minutes. We will definitely be staying there again. We were very hesitant after the reviews but all was great! The vending machines were empty.
Rooms were completely renovated - new carpet, TV, refrigerator & furniture. The safe is nicely sized so you can lock up your tablet or a small laptop. Housekeeping missed cleaning my room one day. That didn't make me happy.
Nothing Everything it was dirty everywhere the bathroom door didn't shut the sheats were dirty the room smelled there was no view the walk to the room was sketchy
Location was great. Staff was friendly and accommodating. Room was adequate if a bit dated. Bed was comfortable. I heard every car driving by, every city bus accelerating from the nearby intersection, every conversation in the parking lot, every clack-clack-clack of every wheeled suitcase going down the side walk. There were many times when I actually looked to see if I had left the door open because I could hear voices outside so clearly that they must be in the room. Walls and door must be made of paper.
The AC is noisy
Great location for touriest Very noisy at night with contrustion going on
How fast I was able to leave. Smelly room, filthy carpet, toxic microwave and aggressive towing company waiting to tow your car while you check in.
I needed a quick place to stay for a few nights in Charleston. I had stayed at other Days Inn (on business) and wasn't expecting much, but this place was super nice. It's in a beautiful historic area and for the price you can't beat it. I watched an episode of Treehouse Master in the room, now I'm hooked. Thanks a lot TV, you god damned modern miracle.
The facility is beautiful and the staff is pleasant and extremely helpful.
On the top of hotels in which I have stayed. My friends and I all agreed that we love this hotel!! The only complaint, which is so minor it is hardly worth noting, was the phone system was not working correctly. We could call out, but the receiving end could not hear us. Lucky for us we all had cell phones.
We were quite pleased with the hotel amenities, staff professionalism, and its atterntion to details. It is a luxury hotel with an international flavor. Our one comment for change is to change the Church Street address. It is quite difficult to find it.
Everything! It was wonderful. Address shows, "Church Street", but entrance not on Church.
Breakfast was great! The location was excellent. The Inn was quiet. Housekeeping did a great job. Room was always cleaned after a morning out. Turn down service was a nice perk. Always provided new towels at turndown service too. Just a lovely, all around Inn.
The staff went above and beyond to make your stay feel like you were part of their family . Great food , snacks and drinks all day long . Having to leave .
Great location to see so much of the beautiful city. Staff were very helpful, hotel is first class. Wine and cheese gave us a chance to meet some other travelers and share experiences.
We enjoyed having the extras included in the price of the room. The champagne upon arrival, afternoon wine and cheese, coffee and cookies in the evening and the continental breakfast were a delightful bonus.
Proximity to the historic sector; room comfort,staff hospitality; Charleston is beautiful Meal quality & service at Tristan was below expectations
Great location. Only issue that we had was the WiFi didn't work well even though we had a router in the room. They changed it out twice & the service was still intermittent. The hotel was slow to respond.
This is a first rate hotel! Will not stay anywhere else in Charleston. If you want the ultimate Charleston experience it is a must to stay at the Market Pavillion.
Valet and Bellmen were on point, room was comfortable, location was good. Check-in staff was a little stuffy, room window was beside auxiliary generator that came on very loudly while we were there, and a parking deck, NO VIEW AT ALL! Got a text ahead of time to let me know we would be getting a high floor with a view only to get just the opposite. The rooftop bar and restaurant was more of a tourist destination with the feel of a national restaurant chain. Due to the rooftop situation the elevator was crowded and slow.
Great location. Friendly staff. Large rooms. Roof top bar was a lovely spot for a late afternoon drink and to watch the sunset over charleston. The first room we checked into was smelly and overlooked a parking lot. Terrible room but the hotel was quick to relocate us to a much better room. For the price we paid for our room the first room should not have been given to us. A subpar room for a superior hotel.
I loved the turn down service each night.
Character and charm were fantastic and the staff were attentive and always willing to give a hand. Danny's help in the lobby area couldn't have been better!
Beautiful hotel, great location, great service! Definitely will be back!
Location clean professional staff comfortable rooms wine and cheese and breakfast too wow
Proximity to restaurants/shops. Was hesitant to book after reading the many negative reviews about the the hotels lack of cleanliness and finally booked thinking, 'it's probably just people over reacting'... It's not. When we checked in and arrived to our room, the previous guests' room service tray was still outside. Not a big deal, but queued my curiosity about inside. Upon entering it all looked clean. Bed made, bathroom dry and stocked. When I finally took a seat on the bed, I saw it. The linens had multiple brown and red stains on the quilt and pillowcases. And a few strands of hair. We immediately asked for the bed to be remade (which they did and apologized for), but it was still difficult feeling comfortable when we crawled in bed after a long day.
Nice hotel with a fantastic location. Not overly spacious but that is typical of historic properties. Small bathroom.
loved the location, the free wine and cheese reception from 5-6, the courteous staff and the comfortable beds. The shower was absolutely awful. More specifically, the water pressure in the shower was awful. I couldn't get clean, and when I told the staff they let me know they would have a plumber there within 24 hours, which was after we had left and taken two AWFUL showers.
I've stayed at the Elliott House several times over the years. Love the location and breakfast delivered to the room.
Staff is gracious and welcoming. Our room was spotless. Other reviewers have noted that rooms are small. Fine by us as we tend to spend very little time in the room while in Charleston. (We are frequent visitors to the city.) Our stay was blissfully quiet. The courtyard is charming and inviting - if only it had a bar...Location: perfect. Easy walk to anything in Charleston you might want, and gorgeous in all directions. This was our first stay at Elliott House - we'll definitely be back. Nothing
Excellent, quiet location for historic district. The courtyard would have been very pleasant in good weather. Staff were helpful. Small room overdecorated, with no place to put personal items. Rained hard all day, with no indoor dining area, so breakfast and wine and cheese reception were not offered in the courtyard. Breakfast choices were very limited. Would benefit from better bad weather planning.
Breakfast in room, large luxurious bathrooms, bikes for peddling around city, butler for any service Nothing
The service was great. I really felt pampered. The attention to detail was evident. Our butler made us feel welcomed and well cared for. The free snacks available in the room were a nice touch. The bed was very comfortable. Everyone there, from the doorman to the front desk to the cleaning staff made you feel like your well being was a priority. Being that the hotel is only 3 stories high a scenic view was lacking. It is a bit pricey so that a longer term stay may be cost prohibitive.
Wonderful stay in beautiful courtyard patio room. The staff were responsive and helpful without being intrusive. Even when we made difficulty for them (demand for in-room refrigerator; screw up on date of check out; arriving with two vehicles instead of one) the staff handled it superbly and with grace. Loved being near the shops along King St and the restaurants on Meeting and Market. The bar was just that - not a sports locker room or TV lounge; perfect for a drink and a talk. My only frustration was that the weather was nice but not nice enough to dine romantically in the courtyard after dark. This is NOT a criticism. The Peninsula Grill (the only in-house eatery) is a fine establishment but expensive with a menu unsuited for anything but fine dining. An in-house or affiliated restaurant serving more family/daily meal focused fare would be an added bonus, especially if combined with some limited ability to have the meal delivered ala room service.
THe guest services, the valet parking and bell people were great. The location was fabulous; everything we needed or wanted was within walking distance.
very pleasent stay
It was in a wonderful location. Being right in the heart of the historic district made it easyto visit by walking to every place. A little over priced for the room. A little more expensive for the room and facility
The hotel is in the historic district which made it where we checked in, parked the car and the entire stay we were able to walk everywhere we wanted to go. It is half a block to the city market and horse carriage ride. 5 min walk to the waterfront park. And located all around it are fantastic restaurants. The staff was very friendly and gave us some great tips on things to do. When we come back to Charleston we will stay here again
The staff was very friendly and helpful. I enjoyed talking to people about the area and received good directions to several area venues. I felt the price was a bit high.
Close to all shops & resturants No cold Water
My visit was wonderful. The entire staff was gracious, helpful, pleasant and helpful. The staff in the breakfast room was outstanding. Valet parking was a plus!
This is a very beautiful hotel in downtown savannah. If you are located in room 299 then move as there is a night club located right next door and you will be up until 2am. The staff are not helpful. I missed my business meeting the next day.
Very good location, seamless valet parking through check in procedure.Very impressive lobby and above average room. They took the trouble to send on an item left behind. Arriving at breakfast from our room location, we didn't see the check-in podium and were dealt with rather strictly by the hostess when we went directly to a table.
Right in the center of the historical district. Awesome restaurants and shopping just outside the door. Staff was SO personal and accommodating. We had dining suggestions and felt like we were part of the group immediately. We sat and talked later that night to SuSu. We both said we will stay here on our next trip Our room was recently renovated. Due to the cold, fresh air wasn't an option so we were overwhelmed w fumes. They were able to move us and saved the trip. Great 2nd room.
The service, historical building, evening wine, comfortable room, walking distance to many sites Construction, poor television reception
The courtyard, the breakfast, the staff Ad said free parking and we had to pay $12.00
The location is great, the atmosphere is excellent, and the staff are very accomodating. I would have liked to have a better desk.
The stay was excellent. Very convenient for sightseeing, shopping and dining Would stay again.
historica element na
Excellent location, very nice atmosphere of southern hospitality ( complimentary daily wine tasting, evening sherry/brandy ), helpful staff the room was very nice but little small and the door its' could be better noise insulated. However, it wasn't big problem , as the clientelle are mostly older people and everybody went to sleep by 10pm.
Large well apportioned room. VERY dated bathroom with refrigerator under the bathroom sink!
Charming, historic building right in the middle of everything. We walked or ubered everywhere. They had evening cheese and wine and sherry, which was a nice touch. The fireplace in the room was an excellent touch too, since it was FREEZING that weekend! Highly recommend and will be back for future visits.
Friendly, responsive staff. Lovely room. Location of hotel - did not take the car out during four-day stay.
This inn was exactly what I wanted for our 2-night stay. Room was adorable. Terrace for breakfast and the daily wine and cheese reception in the early evening was romantic (even though I was there with my sister) and relaxing and had beautiful fountain and landscaping. Fantastic location for walking around historic Charleston. I wish I could have stayed longer!
Location of hotel is ideal. Close proximity to most of the must-sees in Charleston. Room was very pretty and well-decorated. Used dishes were left laying around in various places around the property the whole I was there (24 hours). And the exterior is looking a bit shabby and neglected. A little more pride in the property by the owners and staff would be good.
This charming hotel is centrally located and has Complimentary breakfast each morning and wine and in the evening. If you are a light sleeper get a room on the top floor so no one is above you.