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We stayed for 3 nights. Room was small but beautifully appointed. Views off the balcony were amazing of the East River and Manhattan skyline. Very clean and quiet. Highly recommend.
Mo, the evening clerk was very accommodating with our rsvp after some confusion with booking.com. Room is a bit small for the money,parking fee was annoying, this Brooklyn not manhattan.
Beautiful, clean hotel. It was a great escape from downtown but close to everything. Not too close to the Subway (5ish blocks away) but Lyft/Citi Bike are super convenient. Staff is amazing and friendly! Lots of noise from the hallway, doors must be hung wrong.
Staff was on point and so friendly. I love the neighborhood and all the shops. Breakfast area was a bit crowded. I was asked my room number before I was given my cup of coffee.
Excellent location, close to subway, Brooklyn Bridge, and shopping. Great room, friendly/helpful staff. Food options in the hotel itself are limited; fortunately, there's plenty of options within easy walking distance.
Convenient to Manhattan, easy walk to Brooklyn Bridge, subway line. Though clean and nicely decorated, room was small and there was limited closet space and no drawers.
The price was great as it's newly opened and seeking customers. The staff was juggling a lot of issues, and they maintained professionalism and friendly calm. The decor was modern and comfortable, the location perfect for my visit. It took 2 calls to the front desk to get the noisy twenty somethings to quiet down in the middle of the night. Generally the walls seemed thin and the doors closed loudly. We had no soap in the shower dispensers, but it was taken care of. The tv system stopped working just when we wanted a little rest... But these issues were handled professionally.
The workout facility was pretty awesome. By far the best one I've seen at a hotel! Rooms we a tough small but expected. Everything was great even the people... only had one issue... see below I was really upset when I booked the room it said free parking and when we got there we had to payou $50 to park over night.
Our room had no phone numbers on it like the front desk I had to use my phone and call the outside number. Had no directory for any place to go to eat. Or anything to do.
Facilities and amenities were clean and contemporary. Staff was friendly and happy to help. Noise level - we could hear everything clearly in the hall and abutting room(s).
I had a great experience, the hotel was in a very good location, within minutes to manhattan. A walking place and very near to the NYC public transport. wonderful service, all the staff I interact were very helpful and very professional N/A
Staff friendly, comfy beds with great pillows -- very comfortable, reasonably quiet, EXCELLENT location, great walking distance to everything I needed. Fake perfume smell was awful--needs to go. Caused me allergy and asthma attacks. Advertised free breakfast - no free breakfast. Toilets didn't flush right.
Alt på hotellet var kjempebra organisert. Veldig hyggelige ,hjelpsomme mennesker der.
beliggenheten rommene,spesielt badene bør oppusses
sentral beliggenhet, relativt lite støy beliggenheten tatt i betraktning, hyggelig personale
Sentral plassering, relativt bra priset Hotellet bærer preg av å være gammelt og utslitt og i behov av renovering. Ellers greit.
Cleanliness. Lighting. View Room service very expensive. Internet should be FREE
The room was immaculate and the complementary items were from bath and body works. The bed was extremely comfortable with huge pillows. We requested a late checkout for our wedding night and they easily accommodated us. We requested a King size bed and did not get one. The room was extremely, extremely small for the price and we paid extra for a view and it was nothing spectacular (just the back of a few dark buildings).
This place is fine but by the time you add up all the extra charges - city taxes, state taxes, etc... what you thought was a decent price becomes 100 more. Next time I will select a lower price to start.
the location was perfect for our main purpose in visiting Brooklyn. the lack of clarity over charges. When a price is quoted for the room, restaurant, drinks etc it should include all the taxes etc
The room was clean and nice and modern equiped. The breakfast was very good (absolutly seldom in american hotels of that price level). Doors between diferent room could be opened. That would be a nice feature for bigger families. We like the jewish accessories at the doors. The surounding of hotel was not absolutly best, but they have done her best to make it nice and we think they were succesfull. In summary a nice hotel which we can recommend! The hotel is a little bit far away from the trafic. 10 min going by foot to the next metro station in Brooklyn, but the hotel offered a taxi service with fixed prise inside of Brooklyn.
Very quiet hotel with attentive staff We would suggest putting a small light on the lower side of the cabinet area as that is where the coffee pot is, & it was a little too dark.
This hotel has free, super easy street parking all around it. We had to move the car because of night regulation but there was a ton of spots. So nice after paying $20 a night to park in a different city on our road trip. Super awesome location for transit, you can easily go to Manhattan - 20 minutes with a nice quick walk over a bridge and a second inner Brooklyn train less than a 10 minute walk away. We went to the Bronx zoo and even that was only about 45 minutes on transit. Seriously great, quiet location. There's a TON of 24 hour delis, the nearest about a second away from the hotel. Nice bars on every block within a 15 minute radius - we went bar hopping two of the four nights we stayed and loved every bar. The hotel itself was SO SO SO amazing. Seriously, beautiful inside. We all loved it - the decor is super cool for a hotel room. It didn't even really feel like a hotel room. The gym and sauna were so convenient, especially the sauna after a long day of waking around. The bed was super comfy, it was very clean and had an awesome shower with aromatherapy soap and shampoo. Fast wifi, two flat screens with every channel imaginable. Really nice and helpful staff. This was an awesome experience. We're definitely staying here next time we're in New York.
Enjoyed our stay and the staff was very helpful and friendly. Very clean and loved the decor.
The concierge was incredibly friendly and accommodating! The décor of the place is funky and fun. The location is perfect for any foodie, music lover, or thrift seeker. The rooms are beautiful and the balcony attached to the room was a major plus. We can't wait to come back in the summer.
I liked the location for being in Williamsburg. The staff were uniformly friendly and helpful; so, thanks to Dayana, Justin, Jessica, Martin and James.. for that. The rooms were clean and well kept, if a bit small. But, the size is just something that you have to deal with in the City.. There were just a couple of things that could improve.. we liked our breakfast in the room, but after the first day, we didn't get the door hanger to request the next day's breakfast.. bummer. Also, I know it was the holidays, but the restaurant and bar seemed to keep pretty random hours.. hard to plan.
The bartender at the rooftop bar-john The snacks in the mini bar were resonable priced The balcony door opens even in winter The bed and pillows were very comfortable Rudimentary tv service. Really a surprise. Wall paper peeling Paint peeling Dimmer switches and some lights broken! This was in January when there were very few customers, and I had paid for a better room. And the dinner from The Elm was terrible. The piece of meat they sent up to my room was an embarrassment. My boyfriend will eat anything and not even he would touch it. Like so many hotels the music system depends on you having an iPhone 4. If you want an adaptor you have to pay $30
Great friendly staff. Very fun scene
The beds were really bad. Light switches are super complicated to use. Overpriced for what it is
stor deilig seng. Mulighet til å lage kaffe på rommet. Beliggenheten av hotellet. Ypperlig for shopping og teater Storre plass på badet til yoalettsaker
Hotellet ligger lett tilgjengelig, omtrent midt i New York, god service, fine rom og gode senger.
Dørvakter i inngangsdøren for å sjekke at du faktisk bor på hotellet for å kunne komme inn. Dårlig service blant personale. Altfor mye mennesker til enhver tid. Ingen særlige sitteområder i lobbyen. Alt var dyrt på hotellet. En pils koster 10 dollar i motsetning til mange andre plasser der det kun kostet 5 dollar.
ligger perfekt til. god service. trygghet. lett å få taxi.god frokost, noe dyrt med buffet.
pen foajee, nydelig, men lite rom
Hotellet hadde meget bra beliggenhet. Hotellet hadde en meget behjelpelig concierge. Fantastisk utsikt fre 39. etasje.
Det var veldig god plasering på Brodway, nerme undergtund, teatere, tur busser, shopping.
Flott beliggenhet.God service i resepsjonen. Reint og ryddig. Vi var 4 pers registert på rommet, men måtte hver dag be om å få det 4. håndklesettet.
Glimrende beliggenhet midt i sentrum av Manhatten, Bra utsikt over byen fra vårt rom i 41 etasje. Stilt, rent og røykfritt rom. Glimrende service i resepsjon/concierge.
Great location and some great views. They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.
Location was perfect . Check in and check out is very easy and staff was very friendly . We request for double bed and sofa we paid more to get room like that but sofa was too old to sleep on and they bring us roller bed but matteres was very uncomfortable that u can feel all the metal under the sheet.
Location No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.
The did not clean the room very well
Location Response time of the staff and high cost to eat hotel restaurant...
The View Restaurant was absolutely amazing. Room was lovely. Staff was knowledgable, friendly and helpful. Leaving!
View Restaurant staff was great! Nice suite with view of Broadway. Construction noise in the morning.
Very Nice Hotel with a lot of action Expensive
The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators. The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.
People at front desk were nice The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.
Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient. automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)
We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again Breakfast buffet way overpriced for the quality
The adult king room was good size by NYC standards. Free wifi and modern amenities adds value too. Heating unit was hard to work, the air was extremely dry. Bulky pillows. Shower system too complex.
Well designed, aesthetically pleasing compact rooms. Reasonable rates, good location These are hopefully only a temporary conditions for the hotel, but there was a lot of construction scaffolding around the front door, with the associated muddy drips and ducking around obstacles. The lobby itself was at first a little confusing, cluttered, cold and noisy. There's a lot of construction near the hotel as well. All likely temporary conditions
The proximity to the Brooklyn Hospital Center. None
clean, simple rooms door to shower is a slider and easily came off the tracks
I Loved the fact that the hotel is in the Heart of Downtown Brooklyn. To which "Brooklyn" is now known as the "New Manhattan". Close to all transportation (Bus, Train, LIRR,) The BARCLAY's, JUNIOR's Restaurant, APPLE BEE's, SHOPPING (NORDSTROM RACK, POLO, MACY's, GAP, H&M, CHILDREN's PLACE & WALKING DISTANCE TO ATLANTIC CENTER MALL WHICH HAS TARGET, MARSHALL's etc) I didn't like my view ( I had a partial view of street in rear). There is CONSTRUCTION NEARBY (but you will not hear it, HOTEL MUST BE SOUND-PROOF) I DID BOOK IT LAST MINUTE (the day of/Mother's Day).. The BLOCK IS VERY CLEAN TO WALK IN WITH SMOOTH PAVEMENT. BERY NICE HOTEL STAFF FROM THE TIME YOU WALK IN THE DOOR. LOBBY AREA VERY INVITING, IT EVEN HAS A POOL TABLE, BAR AREA, LOUNGE AREA, SIT & CHAT SECTION..SIMPLY COZY. HOPE THIS HELPS!
Found multiple hairs in the room upon arrival on desk and counter tops. Room had NO towels until we called down to front desk. Elevators were in a sad state: disgusting freight pads lining the walls and creepy flickering blacklights as only source of light in elevator. Of the four different front desk staff we encountered, one was incredibly helpful & kind (male, mid 20s-30s) and the rest were utterly lackadaisical amd distracted by other issues, not sure what they were doing but they certainly did not make guests feel a priority whatsoever.
The booking for this hotel was made on accident by my sister. When i tried to cancel the booking minutes later, or even reschedule so that I might be able to use it I was completely cutoff. I'm sure the hotel is nice enough, but I will never know what I paid for.
The front desk staff was very friendly and very respectfully always saying Goodmorning or have a Goodnight. It is a very very friendly and all inclusive hotel for any one to stay at. The aloft is a perfect place to stay if you want to be near all the stores. And a very clean and safe environment for everyone. The staff was incredible and I was very great full to stay at the aloft with such wonderful people. Would I stay at the aloft again yes I would.
Super cool place to stay. Staff was friendly. Very close to subway and shopping. Comfy beds and great shower. Honeslty, the amount of space in the room is really perfect for someone who is just there to shower and sleep. You don't need that much space. Wouldn't plan a hotel party in here obviously, but it's perfect for a traveler.
Friendly staff nice bar and good location
The hotel was new, clean and well kept. The gym was fine for a hotel gym and I liked the idea of going to the sauna. It's not in a very nice location in Brooklyn, and the walls are pretty thin. I was concerned about getting a good nights rest but I was able to sleep well once things quieted down after 10 pm.
The room was extremely tight & small.
The price was reasonable and the premises new and clean (the bed sheets smelled clean and fresh, the cushions were firm and ample) The location in Brooklin counterbalances the price but the subway is really only 150 feet away. Some comments on booking.com mention a not-so-friendly staff. But I liked them. They were not there to entertain their guests, but they were effective and practical in their job, they answered our questions, helped and solved our problems. Carry on like this!! I wanted to leave a smelly and dusty hotel in Manhattan (also booked on booking.com !!) and I fortunately found bw Plus Prospect available with very little notice. The comments on booking.com reflected well what we found, so I was not displeased to find that the room was small for 4 and that the breakfast room was also small. But no big deal. We were really happy to find this alternative. It saved our holiday in nyc.
Location, service Room is extremely compact with barely any room to maneuver and beds were just full size, not Queen as advertised.
Staff was greater and liked that parking was only $25 overnight which is unheard of in New York City.
We appreciated the onsite parking! Not having to worry about where you are parked and whether you will get a ticket after a certain hour was a relief. Although we did not have to utilize the parking this trip, it is great to know it is available for $25 a night (far less than a standard parking ticket or tow). The front desk staff were pleasurable and very helpful. The hotel is convenient to several places we were visiting as well as markets and dining. Due to a last minute change, we did not get to utilize the room after all, however, I know where we will stay the next time we visit Brooklyn. Nothing!
Central to our desired location Breakfast was supposed to be served at 6:30am. Had to leave for a meeting and it still wasn't served by 6:45am. Attitude of breakfast staff was blasai, It was coming, be patient. Our room had a terrible roar of what sounded like air handling equipment and an elevator rumble all rolled into one and it was unrelenting, so sleeping was a challenge. Door access card wouldn't work. Repeatedly had to call maintenance or get another card reprogrammed. Shower barely worked because the diverter was faulty. Most water went out the bath filler. Wouldn't return.
This is definitely not a luxury hotel. But it is a fine place to stay at a very reasonable rate. It is very convenient to the subway. The staff is very helpful. There is a grocery store right next door. In short, if you want a convenient budget stay, this is a great choice. http://www.tripadvisor.com/ShowUserReviews-g60827-d1879049-r347508769-BEST_WESTERN_Plus_Prospect_Park_Hotel-Brooklyn_New_York.html# If you are looking for luxury - a pool for example - this would not be the best choice.
comfortable and clean accommodations. eating area for breakfast needs somehow to increase number of tables for the crowd that hit the area for breakfast. We were there 3 mornings and at different times each day and each day there were people waiting for tables.
The experience was so poor, I cant say I liked anything. I showed up @130 in the morning to find out that my prepaid room had been given to another guest. This was during Fashion Week and the US Open in NY where there are NO hotel rooms available for under 1200 bucks. The clerk apologized but for some reason had a lot of trouble staying focused on locating me another room and was distracted by conversations with staff, cops walking by to use the bathroom, etc. He eventually got me into a room 4 blocks away - a crappy Sleep Inn which when I arrived told me THEY sold the room I was promised in the 3 minutes it took me to get there (another story). Still havent seen my refund posted.
Everything was clean and orderly, I felt safe and like the management took an interest in keeping things running smoothly. Faint odor of the Chinese restaurant next door, room was on the small side (though it is Brooklyn).
Clean and comfortable
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Clean rooms, Small rooms
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Items of our luggage were stolen
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
proximity to sites visited n/a
The hotel has an interesting design, all blues with bose sounds system. Parking is virtually none, so ad for parking is not accurate. We had to park far away and hotel staff did not help. Very poor service.
Staff was super nice, great breakfast. Great service The shower wasn't very private, open in the room. You could see in. Bathroom too small. People in the next room noisy.
Friendly people, unique rooms, nice view, comfy bed, good bathrobe
The staff was incredibly friendly and even helpful with the baby we had with us. Parking was free! The beds were amazingly comfortable. And the room was very well appointed. It's location withing Park Slope isn't on the most exciting street. However, you only need to walk a a few blocks to get to the really nice parts.
Very personable and helpful staff with a sense of humor. Clean and stylish rooms. Awesome free breakfast delivered to room. No gym, but I understand due to limited space availability in area.
very comfortable. small, but well designed room. quiet. a bit pricey considering the location.
the room was very modern and cute, bed was comfortable and room was clean, lighting romantic
Our room smelled like smoke. We had no key to the second room as their key machine was out of order. We had to find a staff member with a pass key to enter. BAM, dining
The staff was very nice. The ice machine was in the basement.
Excellent location - on the doorstep of the F train to Manhattan and the bistors and pubs of Park slope. Nicely designed rooms and fresh bagels each morning are a nice treat.
The bed was quite comfortable, and the room was tastefully decorated in a modern way. The room was a decent size for New York City standards. While the location is a bit off-putting at first, the shops and restaurants of Park Slope are just one avenue away. It was a prefect for visiting friends in the area. While the rain shower was quite nice, it was odd that the bathroom was just part of the bedroom. It allowed for little privacy.
Den sentrale beliggenheten og hjelpsomheten til damen som ordnet billetter til teater, Empire State Building, etc.
Hotellet har imponerende fellesarelaer. Rommene er imidlertid noe utdatert, gammeldags bad, elendige jobbfasiliteter (kan ikke jobbe med PC på skrivebordet, for høyt). Hotelelt er nesten for stort, stor tregsel i lobby (flyplassfølelese), lange inn- og utsjekkingskøer, men det går relativt raskt. Svært dyre restauranter (billigste frokost rundt 40 dollar). Hotellets rom trenger omfattende oppgradering til moderne og hensiktsmessig standard.
Nærhet til Time Squere og andre attraksjoner. Hotellet var meget dyrt - spesielt baren.
stort og pompøst hotell. god beliggenhet. godt renhold. fikk ikke det rommet som var bestilt og bekreftet. rommet var lite, og det samme var sengen. personalet gjorde ikke noe annet ennå å gi beskjed om rommet jeg hadde fått bekreftet ikke var tilgjengelig. ingen avslag i pris eller annen kompensasjon
Jeg likte at vi fikk en liten smak av luksus. Gav oss en helt spesiell opplevelse vi aldri vil glemme. Likte veldig godt betjeningen som alltid stod på pinne for oss, og følelsen vi fikk da vi kom inn i lobbyen og hallen. Rommet vårt var veldig behagelig. Hadde nok likevel ikke tatt oss råd til å bo der hvis vi ikke hadde funnet et halv-pris-tilbud på nettet. Prisen på frokosten!!!