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Good size room. Knowledgeable concierge. Perfect breakfast staff. Too expensive hotel parking.
Room as booked as Execuative plus but only and execuative room as provided which did not match the pictures on the web site
Profesionality and kindness of staff. As I checked out there was a surcharge because I was paying with credit card ... I showed my 'booking com' reservation where nowhere was written about this surcharge and they took it off! This is really added value and I will go back!
The location was perfect, the staff were very friendly and helpful,and the room was very comfortable. I know parking is very limited in the city, but I did think the price for valet parking was a bit steep.
Great hotel and location. Very good breakfasts
Location was excellent. Staff was friendly. Met the Hilion standard.
Location All good
The close proximity to the city.
A fine hotel in a very central CBD location. No.
The facilities and the staff friendliness. The parking fee is too expensive.
We have been there a few times and find the central location to be excellant plus we know in advance that the standard of the accomodation will not disappoint There is nothing not to like
Attentive staff, and a delightful location for breakfast, in particular (The Brasserie). The quality of the breakfast was also very good. Rooms just a little clastrophobic. And it would be nice to be able to open a window rather than rely on airconditioning. A balcony would be even better! However, I note a male person "fell" from the balcony of an adjacent hotel on the evening (or there abouts) we visited!
Every time I stay at the Stamford Plaza Brisbane I always leave feeling like the staff have gone above and beyond to make my stay enjoyable. When you require a twin room it would be nice to have something bigger than a king single bed. Even a double bed would be a better option.
Easy check in, quiet location
Close to the function we where attandind Hotel needs a face lift
a classy yet relaxed hotel. breakfast was excellent but was only worth buting when we got the discount vouchers as it was rather expensive otherwise.
Look and style. The ambience. Location is terrific. Mini bar pricing was not competitive. > Pillows were not comfortable. > Handle on televsion cabinets were broken > The smell of the bathroom towels were not pleasant. They were clean but the laundry powder used was not fragrantly appealing > Bar staff on the night were not managing the waiting patrons effectively
Kabuki Restaurant Had lunch at the courtyard restaurant and thought the service poor and the prices high.
Good location. The breakfast is too expensive.
It is a very comfortable place to stay. We couldn't use the hotel on the Saturday night as it was booked out with functions. On the Sunday night nothing was open and the riverside bar had a function. We still have our free drink and food vouchers as they couldn't be used.
Closeness to all city facilities. nothing
Friendly, knowledgeable staff. Excellent location and presentation of the hotel. On site parking, dining and in the Brisbane CBD.
We loved being right in the heart of Brisbane, and having the casino for entertainment was great Loved the deep bath
Classy hotel,excellent large rooms & great position.
It was great to be so close to all facilities that were of interest to almost every type of person for e.g. gamberling,dining,clubs and pubs or just driving around exploring sites of interest. Not knowing where we were going we missed the valet parking "twice"because we couldn’t see any signage so just went to the public car park but is was just as good I believe anyway as our parking was validated. Thanks guys!
helpfulness of reception staff Noise - we were in room 117 and it was very noisy between a function in the atrium and a bar behind it. Lack of a plan to show us where facilities were.
Pleasant location with an old world feel A bit expensive
hotel was fab. staff were so friendly and very helpful. great breakfast buffet with great selection.
The room was tidy and the complimentary champagne made the evening - though it had to be asked for. The concierge seemed rude at first during check-in.
Location Complimentary water and chocolates were not there on arrival. Delivered 5 hours after. Coffee machine but no coffee cups, delivered 2 hours after I called reception. $38 parking fee.
Excellent check in and check out service and also service at Cuvee lounge also excellent
Convienient for public transport & city access. Feather/down pillow.Comfortable room.24hour facilities
First class buniness man hotel. Great staff
very helpfull and friendly staff. I can not complain
bathroom grout was covered in mildew. really unacceptable in this level of hotel. pool closed too early at night.
It was such a short visit but concierge desk most helpful The coffee - need a good barista
The staff are amazingly friendly and helpful. We had a wonderful time and always felt welcomed. The shower/bath controller stuck so water comes out into the bath but that was more funny than unliked and it just meant that the pressure was low.
Very friendly staff and great facilities, good proximity to brisbane attractions (few though there are)
Very upmarket hotel upgraded to the executive floor everything available
Excellent hotel, well placed in Brisbane city centre.
Everything was perfect. Lovely staff. Lovely rooms. The room was great value but everything else was very expensive.
the room was spacious with nice view of stony bridge, lighting up whole night. Enjoyed very much of the river view Swimming pool was locked in the morning. I had to go to reception every morning for a week to open the door. Someone from the hotel tried to charge 16,000 $ on my credit card and I had to deal with my credit company. International phone call to my credit company for 10 minite costed me about 150 AUD. No one apologised from the hotel until I demanded it.
Bathroom needs updating. The bathroom title are broken and worn. I paid for 5 star. That doesn't meet my 5 star standard
Everything was excellent, great river view, good room service
the whole place was fantasticthe staff couldnt do enough to help us we will be going back again the stay wasnt long enough
Location very good. Rooms excellent. Good pool. Bar staff rude when complained to reception about attitude, unsatisfactorily resolved.
We loved the restaurant and the proximity to the city shops and cinemas was very convenient.
close and conveinient to city, luxruy and relaxing enviroment with excelent frsteraunts and staff
I liked the bed, and bed linen. The actual room was lovely and the hotel itself was impressive. I was very disappointed with the state of the pool. They should have closed it as the area was under construction. Instead they kept it open and it wasn't heated so you couldn't swim in it anyway. Plus there was construction grit all around the pool which you could feel when you walked around it. I purposely chose the Marriot for the pool as we were planning on using it with our 3 year old son as a great place for entertaining him. Upon check out too, one of the staff on reception tried to charge us for breakfast though it was included in our booking. She then didn't believe us and we had to produce the email that we'd received from bookings.com. The impression she gave us was that she was reluctant to accept even this as proof!
We enjoyed the welcoming staff at reception, the room was very comfortable. The staff in the bar, coffee shop and restaurant were all very pleasant. We also left an item of clothing behind and the staff were very helpful finding and returning same
Helpfulness and friendliness of hotel staff and good selection of foods at breakfast.
Valet Parking, easy to find, great location, the bed sheets and bed was very comfortable. No
Ideal location - just across the road from station. easy access to city centre- shops bars etc.
Location was excellent - just opposite Central Rlwy station and easy access from airport via airtrain. The staff moved us to another suite when our aircon broke down - and did it really well. Easy walk to shops and Queen St mall. Restaurant breakfast and room disappointing for the price.
It was close to the City you could walk everywhere.Very Freindly kind staff. Lovely room. Close to all public Transport. The parking bay out the front of the Hotel not really big enough, we had trouble pulling in there due to other vehicles being in there all the time
Location was very convenient for shops and transport (airport train outside your door), and I liked the old building, much more pleasant than a modern hotel.
It central position..great for staying in Brisbane Mold and rust in bathroom
Spacious living room and mini kitchen. Combo washer drier has too complicated.
bed was comfortable - can't recommend much else rate was disproportionate to quality of facilities - is a tired hotel (stained carpets, rusty fittings etc.) with mediocre facilities demanding premium rates.
Antique furniture The DVD player and stereo supplied in each room looked out of place and the TV remote was hard to work
The hotel is very well maintained and clean. The view into Anzac Square was very pleasant and it is very well positioned in the CBD making it easy to walk to places of interest. Rates and location big draw card for us. Nothing it is a good place to stay.
The convienent location, the friendly helpful staff and excellent facilities
the staff the location and the hotel was fantastic ,staff were very friendly and helpful ,food was excellent 5 stars i would recommend this hotel to anyone cant wait to return.
Hotel front desk staff was very friendly and helpful. When I had a problem with the washing machine, they washed the laundry for me.
The staff were amazing, the rooms huge, everything extremely clean, great layout that easily fit us and our three small children in.
The location was great, the staff was excellent, the rooms were large and comfortable. Lobby and restaurant were tastefully decorated. Carpet was worn and threadbare in places in the room.
Spacious suite with good quality fittings (no chipboard). One of the best hotel showers I have ever experienced
I liked the relaxation Food was expensive
the central location was excellent for a city break - the hotel was very quiet and the room was a good size.
Centrally located in the heart of Brisbane CBD. Public transport and other travel facilities at the front door. Hotel across the road had cheap good quality food. Very few 'modern' facilities. Parking as a guest is a rort paying an extra $28 overnight.
Staff were uniformly really friendly and helpful - upgraded us following a cancelled flight. Breakfast great - omelettes to order. Beds and rooms comfy and clean with nice extras. Spas on 18 floor fabulous and hard to leave.
Foxtel on the TV, the bed was comfortable. The internet connection fee is a rip off, to be charged for internet connection when you're not in your room working is appalling. Why can't the hotel charge when in use only? I am aware it's outsourced by an IT consultancy but nevertheless I'm sure the Holiday Inn make money on it. The other point is if i knew there was a rail station right on the hotel I would not have chosen the hotel. Found it difficult to sleep as a result.
We were welcomed by a nice and pleasant receptionsit, the room was large and in good condition. There was a bit of noise from the railway station so next time I will specifiy a room on the road side.
The convenient location
position,breakfast. doona to hot, would like a top sheet
Excellent, efficent, helpful staff
proximity to suncorp stadium. Rate was cheap given it was origin night.
hotel was better than expected.Room was ready when we arrived early in the morning,central to most attractionsetc,staff polite and friendly. no faults
The bed was comfortable The parking was really bad and having to pay $51.00 for less than 24 hours is rediculous
Close to the city Having to pay for parking in a seperate parking lot and having the parking ticket expire after 24hrs.
it was close to the casino and mall in the CBD we had to pay a security deposit upon arrival which we didnt know about and didnt have. the hotel worked out something for us though so we could stay. it would have been nice to have been made aware of this either by the ibis diectly or through your company.
I liked the hotel because it was comfortable, at a good location and had friendly,happy staff.
It is centrally located in Brisbane. There are no parking facilities for this hotel and it uses Hotel Mercure's, a bit of a pain to get to because of traffic patterns.
Location and quietness Mould on tiles in bathroom and a dirty light switch in the bathroom. Pillows were too hard
The location of the hotel was good for city shopping, and the Staff were friendly and obliging in regards our baggage, and assistance with Taxi's We chose to stay in a Smoking Room, however, never realised that this meant you could actually smoke in the room, we found the smell to be offensive (even to us as smokers). We assumed that Smokers Room, meant you had access to a balcony outside the floor to smoke. So if you can handle the strong smell of smoke you will be happy in this type of room.
Excellent, professional, & quick response to complaint. Walls seem to be too thin! Or, at least need better soundproofing...
It was comfortable and close to southbank
Location was great - very close to city, restaurants and transport options. Chose this hotel for its pool which upon arrival was found to be closed for renovations. Roof top bar was packed with people from a function that had finished downstairs so not a place to relax and unwind. Rooms are adequate but could do with some of the renovations that the pool is supposably having.
Staff , very helpful , especially conceirage and reception. dining , transportation services The cost is slightly higher compare to other hotels.
cold breakfasts delivered to room
The room was very clean and well fitted out. The bed was very comfortable, with comfortable pillows. The reception staff, concierge and valet parking attendants were all very friendly and very helpful. It is also located very centrally in Brisbane city. We were unable to have a twin bed room which meant my sister and I had to share a bed - not too much of a problem but would have been nice to have our own bed.
Convenient location, easy to find, comfortable bed. Kind and competent staff, especially as they could not find my reservation. Small window, small bathroom with curtain for the shower
location inflexibility and mechanical (robots). Charges for anything which in most 4-5 start hotels are usually included eg later checkout (1hour).
close to town. one person was friendly, the other said i cant have been staying as my booking wasnt in the system!!! even though my friend had already checked in it was in the middle of redecoration. tiny as bathroom and smal room. for what we paid newaz
Enjoyed the modern rooms and service was excellent. Nil
i can say the location of the hotel is excellent for city tourists, with convenient transportation, close to everything.
convenience for getting around city asked for king bed and did not get it
so convenient, comfortable, quiet, pleasant environment
Location-Location-Location: this was a fantastic place for ease of accessing CBD Brisbane as well as transportation. Easy walk to great restaurants and shops, too.