We booked early and found a very good price for our room. The fairytale-like hotel is a recently restored 16th century Alsacian construction, complete with exposed wooden beams, contrasting very nicely with all of the modern amenities (very clean new bathrooms!) The staff was very welcoming, and most spoke French, English, and German. They recommended and reserved a great restaurant, and also reserved us a taxi with no problems. Wifi is pay-only, but there is a free to use computer, with printer, near the lobby. The bathtub/shower really needs some sort of curtain or glass partition to avoid spraying water everywhere, but one can make do.
The location was excellent (2 minutes walking and you are in the centre of town) as was the friendliness and quality of the staff. The hotel is an excellent blend of modern interior design in a historical building. The rooms were roomy and comfortable (in particular the beds). Quiet location.
The hotel was lovingly restored, it is in a beautiful old building but offers nonetheless all the latest standard. The staff in the hotel was friendly and helpful. Somehow, the athmosphere in the room was a bit sterile. The light in the bathroom was insufficient by far. The room was too small / simple given the price per night. Also, the breakfast at EUR 22,00 per person was way too basic. Half an hour before the end of breakfast, there were no more refills on eggs etc. There was too little personnel to clear tables in the slightly too small breakfast room, so plates and other dishes would be piling on the tables.
the service, the room
They had renovated a very old building very carefully while including excellent modern facilities. It was hidden away within walking distance of the old town, it was quiet, a real treat, one of the best hotels we have stayed in. For the price the breakfast was rather limited, although they did have fresh juices and excellent coffee
This is a full 10-grade hotel. If you like hotels with a charm - that`s the one in Strasbourg. The restored old inn building is just beautiful with a number of old beams kept around. The staff is remercably kind and helpful. With a booking.com rate the price - quality ratio is just amazing! The location is also great - in the vicinity of all the touristic/shopping attractions in the city! Be aware of the fact that by car the entrance of the hotel`s street seems closed - there is a low intercom box on the left-hand side and you have to push the button - the reception puts the hydraulic pillar down for you ;-)
Everybody was very nice and attentive. Great location, nice and clean room. I recommend this hotel.
The hotel is in such a picturesque place, and traditional. A truly wonderful place to stay. Only room service available for evening meals. Would liked to have sat and ate downstairs socially, in such a beautiful hotel.
Absolutely remarkable building, refined luxury, one of the best places I've ever stayed at, in a city distinctly lacking any other competitor. OK, the breakfast fruit juice was disappointing
Location is perfect Staffs are super friendly and helpful Comfy bed and nice room
Lovely room, complimentary bottle of wine, excellent breakfast Privacy was lacking due to windows of other rooms facing ours. Noise from people drinking in the courtyard.
Front staff is very kindness. High quality comfortable big room, quiet position, breakfast is very good and best service.
Confort of bed Noise
Everythingm but most especially the comfort and the money value for the stay.
Great hotel with very helpful staff who assisted us with train travel connections. Hotel is conveniently located near the tram line for easy assess to the city. No tea making facities in the room
There was a feeling of homeliness and staff were friendly and obliging. Room was very clean.
the positionand and cleaness of the room.The staff were frindly
Very clean and comfortable
Good value fo money. Pleasent staff. Hotel seems to be quite old, should be renewed. Breakfast very good. It was a nice stay.
The room The hotel is far from city center. (Maybe it is good for business - but not for holiday.
Everything was satisfactory Not at all
The location of the hotel. Tram stop right outside the hotel and the a big shopping mall adjustant to it. The main city centre (Cathedral) is just a 10 min walk from the hotel. The carpets in the corridor need a change. Breakfast is expensive but there are enough better options right next to the hotel in the mall.
Good position It was impossible to take the stairs to our room when the lift was very busy as a large tour party had just arrived. We almost missed a vital appointment.
Central location was great although a little hard to find by car with the one way streets,. No - it was great
location and quietness of room; size of room; breakfast set up was not particularly good nor was service; parking was confusing and difficult at first;
Excellent Hotel only 5 min walk from the centre. Free wifi in the rooms, parking in the public garage was only 9 Euro for 24 hrs ( with access directly to the hotel), reception and public areas have a great futuristic design, so does the bathroom.....Staff was very friendly, and helped us with recommendations for restaurants etc. Didn't try breakfast at the hotel as in the attached shopping mall ( excellent for shopaholics like me) you can find many bakeries. Would absolutely recommend this hotel to everyone travelling to Strasbourg !
Easy walking distance from the train station but also on a tram line so able to get to the train station that way as well. Good sized room, free internet, separate bathroom and loo and a fridge all helped make it a great place to stay. Staff fluent in a number of languages. Being next to a shopping centre meant there were good breakfast and lunch options if you didn't want to pay the prices being asked in the hotel. Reception can be short-staffed at times which makes getting good service a bit difficult. Hotel restaurant prices a bit steep.
I have had accepted reconstructions acivities without any informations before. Please inform better for these activity.
Central location of the hotel. Helpful staff at reception desk. Quiet and comfortable room.
the positive and very welcoming reception I received, even though I arrived very late and left very early. I will definitely consider staying there again. it was all grand
Very good breakfast
Helpfulness of staff Limited Parking
good breakfast, nice staff, clean the room we were at - third floor - was noisy; i suppose it had to do with the heating system
Very helpful staff. Clean. Very comfortable beds, nice room decoration, good quality materials used. Design in lobby and bar, as well as in the bathrooms. Great sauna and relaxation room. There are still parts of the hotel that could be modernised (stairs). Sometimes too much noise could be heard from other rooms. Parking seems expensive - 13 euro per day.
Nice cosy room, recently refurbished and clean. Friendly staff.
good location, the hotel is within 20 minutes easy walk of the cathedral, which is the center of the tourist destination area. Comfortable and clean. We had to request a remote control for the AC at the front desk.
Easy to reach from highway and a short walk away from city center.
Very good service (attention to little children, reasonably priced room service) and friendly staff
Svært hyggelig personale som gav god service - hotellet låg sentralt i byen - rommet var stort og godt utstyrt.
Stort og luftig rom. Bra renhold. Serviceinnstilt betjening. Frokost til 20 Euro er alt for dyrt, og ikke verdt pengene. Kjøp heller frokost på et bakeri til en brøkdel av prisen.
A stylish and well kept hotel with spacious rooms, conveniantly very close to the old part of the city. Staff was very welcoming and helpful. Well worth the cost. Car park excellent for safety, though challenging access for a large car. No negative comments
Beliggenheten, bra rom, god frokost og et venlig personale Det bør fremkomme at man ikke kan kjøre direkte til hotellet med egen bil. Man må først få tillatelse og hjelp på hotellet fordi det ligger i et gågateområde. Vi hadde store problemer med å finne frem og måtte tilslutt be en taxi om hjelp.
Fin beliggenhet midt i sentrum av Strassbourg.Hyggelig personale. Frokosten var så dyr at vi droppet den og spiste ute på en nabokafe.
Veldig hyggelig og profesjonelt personal. Kjempebra beliggenhet. Ble temmelig varmt på natta.
Koselig hotel med god beliggehet I sentrum, parkering I nærheten. Serviceinnstilt personale Det var ikke aircondition på rommet og det var meget varmt.. Måtte ha vinduet oppe og det var mye støy.
Fin beliggenhet. Kort avstand til gamlebyen og severdigheter.
Meget sentralt i forhold til bykjernen. Kort avstand til togstasjonen og et rent og greit hotell. Bedre oppfølging og påfylling under frokosten, nesten tomt for eggerøre og bacon begge dager.
nothing the room is too tighet and the breakfast is not value
The room decor was kind of funky and unique. The location was central to the highlight spots of the city. One staff member (Sarah) was absolutely the rudest hotel employee I have ever experienced. Also, the breakfast was pretty pricey for what you got, and there was some street noise from a crowd during the night.
I liked the gentleness of the staff, the location, the comfort and clenliness of rooms. I would strongly recommend this hotel to everyone who plans to visit that beautiful city.
We were happy to meet Mrs.Melissa on the front desk. She was very friendly,helpfull to us during our stay.
Location and comfort of room The temperature in the room was very high although I had switched the heating system off
The room was clean and comfortable Found it difficult to find as there are two other Mercure Hotels in the town.
Personally, for me the most important was the distance to the city center. Location of this hotel was the major advantage.
Comfortable room close to the town cenre
The reception staff were very helpful and friendly.
This was a great, modern hotel in exactly the location i wanted. all the comforts i was looking for, right in the center of town but tucked away from the swarming tourists by the cathedral and petite france. nothing. i loved this hotel!
Sentralt beliggende. Imøtekommende personale. Bilder på internett (nettsider booking.com) samsvarer ikke med virkeligheten.
At hotellet var sentralt. Frokost inkludert i prisen. Lå på hotellet 2 ganger. Første gang ikke så veldig bra rom, mens andre gang fikk vi et mye finere rom med stort flott bad! For dyr parkering i hotellets parkering. Resepsjonsdelen skulle vært fornyet for å stå i stil med resten av hotellet.
AMAZING LOCATION Almost exactly in front of the cathedral. The room was nicely decorated, and very clean. I think it is a True three star as opposed to a three star that is really a two as you often find in Europe. Very difficult to find if you're driving! Much of the area surrounding the hotel is pedestrian only, and your GPS will get very "confused" because it can not guide you anywhere near the hotel itself. If you drive, look for a paid underground parkin lot.. (Parking Gutenberg at Gutenberg plaz is the closest to the hotel)
Extremely helpful desk (perfect English), nice restaurant/cafe, extremely convenient location to the sights, nice rooms, even A/C. Just be aware that you'll have some walking to do from the train station, but you can cut 3/4 of the walk by taking the tram, or you can cab it to within a block.
Good location for tourists and business travelers; close to the Cathedral, restaurants and public transportation. The breakfast (13 euros) was too expensive,
Excellent location, adjacent to the cathedral and convenient for city centre facilities. Staff friendly and very helpful. Rooms decorated and furnished in 'traditional' style are relatively spacious and very clean. Bathroom spotless and well serviced and maintained.
Good Service and Location No Coffee Making Facilities
Good location with excellent service from the staff day and night. Defintely stay there again.
Small but interestingly decorated bedroom. Fun lobby. Lovely front desk and restaurant staff. Shower flooded the bathroom floor and, if I had not thrown all the towels down, it would have flooded the bedroom as well. They were surely aware of this as the shower head was positioned facing the wall. Once it was turned to focus the water downward, the flooding began. Room 308.
Perfect location and all hotel features were good or better. With tram a very short walk away, you could go anywhere with ease. Rooms have double windows for sound control.
Great location. Double windows that helped to reduce the street noise. Really nice staff that helped for reserving tables from restaurants. There might be some improvements in breakfeast...
situation close to the center poor breakfast
Close to Strasbourg old city. Rooms are clean but old fashioned. Breakfast room was hot as a sauna......crazy!
All staff was very good attitude.
The room was totally renovated and very clean! Very spacious and comfortable! In addition, I switched our room dates a couple times and the staff was very, very nice about it! The maid tried to open our door at 8:00 a.m. and then let it slam shut. Also, another hotel worker was slamming the doors in the morning when he was looking in a closet that was directly across from our room. That woke me up and was really annoying. The maids should know before hand which rooms are taken and which need to be cleaned and are unattended without slamming doors! Breakfast not included and the hotel is not exactly in the center, more like 3 or 4 blocks. Also, the bathroom had no shower curtain, hence the water everywhere and the door was wierd. It was a frosted glass sliding door, which was nice but it generated a lot of light (which was not good since we had our kids and it lit up almost the whole room when in use).
Very nice atmosphere, friendly staff, good location convenient parking, but you have to book in advance
its central location, garage parking - very good for an over night stay and an opportunity to look around the city
5 minutes walk to the centre of Straatsburg
Good location, kind and friendly staff, good room (roomsa re in renovation process, so some may still be old ones) The room was in corridor repair area with chemical smell, breakfast is not as good as cost it, hotel parking area is small and difficult to park.
Good reception, convenient location. Clean and well equipped rooms. Mind staying at the 1st floor as the constant sound of I guess the generator? in the garden may irritate you after a while.
The folks here are responsive and helpful. The hotel itself is within walking distance of all the sights of the old town. Nice modern rooms, great breakfast in a clean, well-kept environment. Parking in their garage was made much easier by the gentleman who knows how to handle the tight spaces. Cindy's (at the desk) recommendation for dinner was outstanding. I would definitely stay here again.
I like the different type of cheese present same breakfeast for 4 days. Pork sausages only ( muslim doesn't consume pork would suggest chicken sausages which can be consumed by everyone) more hot plats in breakfeast
location near to the city center and the railway station the two door entrance to the room and the carpet
Very pleasant staff. Good car parking arrangements. Within easy walking distance of the city centre and main attractions.
grei beliggenhet, fint hotell
Et lite koselig hotell med beliggenhet i et rolig strøk av byen. Vennlig og hjelpsomt personale. Vi var slitne ved annkomst til hotellet etter en lang dag på veien, og ønsket ikke å gå ut og spise Dette var ikke noe problem, da resepsjonen har meny fra en nærliggende god restaurant Resepsjonen bestilte meget god mat, og vi hentet maten selv. Rommene er fine, og allt rent og ordentlig.
Bra beliggenhet, fin service. Minibaren var tom, heller ikke isbiter (fikk det uten problemer i baren).
Beliggenheten er god og prisen i en weekend er svært akseptabel ( nesten halv pris i forhold til vanlig pris).. Frokosten var under pari til den prisen.
Gods service- også angåeende anbefaliner på restauranter i nærheten. Behjelpelige md alt. Beliggenhet sentral.
Sjarm, sentralt, god service
Beliggenhet Burde tatt Amex. Dårlig service på en relativt dyr frokost.
Alt. Det er et perfekt hotell og et meget bra middelklasses hotell med perfekt beliggenhet. Det er rent, pent (interiør med blanding av nytt og gammelt er midt i blinken for meg), med god frokost og hyggelig personell. Det eneste litt negativ var at det var litt lydt. Vi hørte gruppen eller familien som bodde over vårt varelse særlig om morgen når vi ville sove litt lengre.
Flott hotell i sentrale omgivelsar.
Beliggenheten og romstørrelsen. Grei frokost. Fikk aldri til whirlpoolen. Trykket på vannet var for dårlig til at jeg rakk å fylle opp badekaret.
Hyggelig personalet og at hotellrommene stadig forbedres. Vi kommer stadig tilbake til dette hotellet. Litt støy fra røykere natt til fredag i gaten utenfor.
Vi hadde et nydelig værelse.
Fantastisk beliggenhet midt i sentrum og gangavstand til alle severdigheter. Rommet bra og hyggelig stemning Frokostsalen kan virke noe liten og trang
sentral beliggenhet Ifølge bookingbekreftelse skulle leiligheten være ca 30 kvm. Den var knøttliten (under 20), sengen måtte felles opp mot vegg for å få gulvplass. TV virket bare delvis. Mikrobølgeovn kunne ikke brukes. Ingen renhold som var lovet en gang per uke. Inkomeptent personale. Fasciliteter som så ut til å være på stedet fantes ikke (f.eks trimrom).
Svært sentral beliggenhet. Helt ok rom for en familie på fire. Vanskelig med parkering.
Everything was all set. A city book pass was provided that was very useful. Having WFI was very good - I needed to use i.
The location is good and it is clean and tidy. No. Basically, everything is okay.
Clean, good value - no particular frills but just the job for a short stay in Strasbourg
Unfortunately, I came away with fleas which must have been hiding in the pillow of the bed and was badly attacked and discomforted by the experience.
Nice, cosy and close to the railway station
The room was clea. There is a good, free access to Wi-Fi. Apart from that the loction is really convenient.
Location, location, location
Location Asked for a double bed was given 2 singles. Car park was 10 minutes walk away and Items in the room were not replaced daily
Good location, friendly staff. The drain in the basin is not working properly, very slow.
good location, nice staff, quiet rooms
Personal attention, very relaxing and familiar environment
quiet and comfortable, friendly welcome and very close to European institutions
Very comfortable rooms with beautiful furnishings. The wi-fi connection had no signal on higher floors.
The very friendly and cosy atmosphere (like being in a private house) with personal treatment.
The one receptionist, Lucy, was fantastic; she was very helpful and pleasant. Breakfast in the hotel was made available as an option and when we were asked if we wanted to partake in the breakfast service, we declined and indicated we would make our way to the City for breakfast or brunch. Both days we requested coffee and tea in the lobby since none was provided in the room. We were then charged the full breakfast service upon check-out. We questioned them we they gave us our bill and they then deducted that charge but then charged us $7.00 each day for the coffee. Typically, coffee and tea service is made available in the room, and when it's not, it's provided free of charge.
Very clean rooms. The beds were so comfortable. The staff was very friendly.
It was quiet and it had a personal touch Wider range for breakfast and the choice for dinner
It is a very well-kept, clean hotel with an outstanding staff. The hotel is located in a nice section of the city. The hotel GPS coordinates are accurate. Strasbourg is a lovely city. The hotel needs to improve the wireless coverage to the rooms.
very good breakfast, staff very helpful and considerate, excellent position for intended purposes bed not very comfortable as it was a camp bed, the hotel is very full of decorative objects which is nice but you cannot move. Bathroom not ajoining.
Beautiful building, and excellent service.