The staff was very helpful with the entire check in and check out process. Our flight was changed so that required a late check out which was no problem. The bell hop and shuttle service were excellent. Nothing I "didn't like" but just wish they had better option for the included breakfast.
Nice breakfast, mall is walking distance, good gym, many restaurants in the building Can't control room temp, window doesn't open, towels are scratchy, poorly designed bathroom
Attentive staff, excellent service, great price, very good restaurant- all in all excellent experience. Not many restaurants within walking distance.
The shuttle to and from airport. Abundant breakfast included Cleanliness, Polite and efficient personal in the front office, restaurant and transportation.
The rooms were nice sized with a separate sleeping area. Nice large tub was a plus but the bed was rock hard even by Bogota standards, they charged extra for Internet access, their bar was closed and their on site dining was under construction.Being right around the corner to the US Embassy might be convenient if you are working there but if you are looking to go out to eat or drink find a hotel in a different area of town there isn't anything near this hotel.
This is a very clean hotel with wonderful service from the staff. However, the rooms are not much, no more than an average room @ Motel 6. And the bed is hard as a rock and small. You’ll need to carry an iron, as the hotel does not have one in the room or to loan. The US embassy is only a 5 minute walk away (two blocks) and you will be with-in a 5 minute taxi ride to an incredible 3 floor mall with a 2 floor Exito supermarket and 7 screen cinema. The complementary breakfast is very good and room service is prompt. The rooms we stayed in didn’t have an air conditioner, yet it’s not really a problem in Bogota beings the climate is rather cool most of the time. There are many little shops near that cater to the people going to the embassy, such as photocopiers, internet shops and such. Bottom line, the hotel is overpriced but that is due to location, clean room and great service.
The price for this hotel was fair but I expected more in the quality in the room. The prices for food services are on the expensive side. Food in the local area is extremely inexpensive. The food at the hotel, aside from expensive, is not that good. I was very impressed by the security at the hotel. At night there is no access to guests unless they sign in with ID and with you as escort. I believe guests have to leave the hotel at a certain hour. There was an armed guard by the elevators. Aside from the cramped room and bad food, the hotel is adequate and medium to high priced for a hotel away from the water.
good service room very small
THE SERVICE AND STAFF THE BEDS ARE TERRIBLE, THEY ARE A WOOD BOARD, VERY UNCOMFORTABLE, NEVER SLEEP ON A MATTRESS SO UNCOMFORTABLE, I ASKED TO BE MOVED TO ANOTHER ROOM BUT THE BED WAS JUST AS BAD. WILL NEVER STAY THERE AGAIN, SERIOUSLY, THEIR MATTRESSES ARE A DISGRACE.