Hardwood floors were nice Nowhere near university or downtown, next to loud freeway, holes in bedding, no towels upon arrival, MOLD IN BATHROOM, breakfast food was gross, staff was unfriendly, elevator was broken/under repair, ice machine not working
had fridge clean inside the rooms but dirty outside and all around the building. Also somewhat of a rough crowd, people shouting and arguing loudly in the parking at fairly late hours.
Gross. Mold in shower. Cracks in floor. Wood floors made your feet or socks black. Was not worth my money. Would never go back.
Beds were very comfortable and rooms were quiet
Nothing Mold on the ceiling in the bathroom. Room was dirty. Electrical outlet hanging out of the wall. The pictures on the website look nothing like the hotel itself. Holes in the bedspread. The furniture looked like something from a garage sale. I have see better looking rooms on an episode of cops. I would never stay there again and would not recommend this to anyone.
It was close to downtown area Tiny roaches in restroom
This place needs to be inspected by the health department because the room was fithy, everything you touch was sticky. Wr wanted a none smoking room but the room we were in smells like smoke. The AC was not working, they have a ceiling fan. I am.writing their corporate office.
Room was clean, quiet, comfortable. Outside was dirty, too many people just hanging around outside does not feel safe.
That it was right off the freeway. The bathroom was falling apart, had holes in the doors, and the towel holders were hanging by just a few threads. The bed was miserable, the pillows were basically non existent and the mattress even had holes in the sides. Didn't realize that our booking was for a smoking room and boy did it stink. All of our clothes had to be washed. The AC unit shut off and on all through the night. Worst sleep ever!! This hotel should be no more than $40 a night!1!!
Not much Not much
NOTHING ABOUT THE STAY AT ALL NO HELP FROM THE FRONT DESK THERE SHOULD BE A SECURITY GUARD PATROLLING THE AREA, ROOMS HAD A BAD ODER PEOPLE PARTING TILL 4:30 IN THE MORNING PLAYING VERY LOUD MUSIC ALSO FIGHTING AND YELLING GOING ON DRUG USE GOING ON OUTSIDE I WILL NEVER PUT MY FAMILY THROUGH THAT AGIAN.
The beds were nice, the bathroom was spacious for two people. I really enjoyed fan in the bedroom, they were very accommodating and let us have extra keys when ours stopped working! Would stay again! the breakfast was disappointing.
Grei standard i forhold til pris. Kjøleskap og mikro på rommet, frokost (cereals/melk, små burgere) inkludert til ca 600 kroner for 2 netter (helg) er veldig billig i Austin! Bråkete aircondition, og svært fuktige rom, som ga en følelse av mugg.. Fuktig vegg til vegg-teppe er ikke akkurat digg.. Ganske usentralt og mye trafikk, vanskelig å finne innkjørsel.
Nothing We were charged additional fees by the hotel for using third party brokers. There was supposed to bed and breakfast but me and my wife got awefuly embarrassed when we went downstairs in the morning and told we were not supposed to eat breakfast and that we should pay out of pocket. You robbed us and destroyed our mood for a great weekend. Am never using third party anymore nor would I ever recommend kayak to anybody
Hotel staff would not take (their policy) my hotel honors customer for giving my points. Your thoughts no one told me when i used Kayak i would not be able to get my credits
The staff was very good, friendly and responsive. The hotel is under construction. Half of it was blocked off whoch is fine but it should not have construction starting at 8:00 a.m. on a holiday weekend in the room above us. Also there were problems with hot water.
I liked the fact that it was a good price for such a great room N/A
While the website stated that they had "shuttle" service, we were told simply that they would be happy to call us a taxi - for $30. Our fare, after getting our own taxi, was $14.00. The shower head was barely attached to the wall. The water temp changed when other people in the building used the water. Breakfast was watery, crap eggs, grease on the bacon, and way over priced. But the worst was when I came downstairs with wet hair and told them that the hair dryer in our room doesn't work. "Her" response was: "Oh, ok." - SERIOUSLY??? Customer Service 101 = "I'm Sorry". Apparently, she never got that training.
Comfortable beds, free and hot breakfast, recently remodeled, and very friendly and accommodating staff. I had zero bad experiences with this hotel.
Very quiet beds were uncomfortable; if you forgot something you could purchase replacements, but didn't have small samples with good options. I forgot shaving cream but they only had men's. I decided to go with the free lotion they had in the room instead.
Easy to find and beds were decent. Found ants in the rooms and the ac wasn't all that great.
Easy access to expressway. Staff very friendly. Clean comfortable rooms. I liked the airfreshner that was used in our room, the scent was fresh and lasted the entire time we were there. no
The breakfast hours and selection. The bed was nice. The staff was friendly The damp spot on the floor near the desk and chair. Felt like a leak had happened. The bathtub was extremely high
This hotel was inexpensive and had a big TV and a refrigerator, microwave, and a coffee maker. The housekeepers and front desk crew were very helpful and accommodating. Our room (147) smelled like cat pee. We just put up with it but others might not be able to handle the smell.
There was free breakfast. It wasn't very good, but they had it. The room had bugs. The toilet was full when we got to the room. The sheets were scratchy. The weather stripping on the door was coming off. The AC wasn't working very well. We were put in the room facing the back in the corner. Felt very unsafe in this room. I would have spent the few extra dollars to stay elsewhere.
Close to event. It must have been a motorcycle convention the while we were there. The loud motorcycles and noisy people thoughout the night made it very unpleasant stay.
Liked the bed, having a fridge & microwave, pool, tv, tub. Lights were sketchy, proximity to the highway isn't great but nothing bad really.
Location Fine hotel except that the bathroom is too small. More counterspace around sink is needed. Full length mirror needs to be somewhere well-lit and not blocked by furniture in front of it.
The king bed was great and comfy. The breakfast was good. Most of the staff was friendly. Everything was clean and in good order. The variable rates!! I didn't know such thing existed and we were charged extra for our last day. Didn't like that! Also the little book in the room said they had complimentary airport transportation and found out that was at that Fairfield Inn. So we had a $50 cab fare which we hadn't counted on. They should edit the book and I let them know that but they didn't seem that concerned. I wouldn't stay there again for those 2 reasons.
Reasonably priced place to stay when picking up our son at UT.
At check in they gave me the key for the incorrect room-320 instead of 302. When I got to the room, it wasn't clean, so I called the front desk and that's how we realized the mix up. Easy mistake to make but also very careless. I would not have known the mistake if the room had already been cleaned, and who knows what would have happened when the real occupant of 320 showed up. The hotel was extremely loud at night-loud patrons, poor noise control between rooms, and the cleaning staff started cleaning very early Sunday morning. Also, there were signs all over the breakfast area saying you weren't allowed to take any food out of the breakfast area. Tacky. Would not stay here again, I only stayed here because I was desperate for a room (attending an out of town wedding).
Its undergoing renovation but so worth it. Everything is new.. bed furniture you name it.
helpful staff Renovation work made accessing the front desk and the breakfast room less convenient. The lack of a microwave and refrigerator in my room was disappointing. I assume that it was related to the renovation as well.
The room was clean, and met our needs for an overnight stay. Great breakfast in the morning. The room was small for a king room occupied by two people. It was a little costly for the size.
Good location, but not great. Hotel was under renovation, so not as spiffy as I might imagine, but not being too nitpicky, it was fine overall & staff was helpful to me when I needed. Don't expect the world, but good standard service and good locale to downtown; still a few miles away, but cheaper.
Our smoke alarm was low on batteries and beeping and it took an hour to get it fixed once we were ready to go to bed
Breakfast was inclusive and not the worst. Limited option but for what you pay not bad. The comforter had holes in them. The 1st floor is completely under construction.
The location and great service. One of two cards stopped working before checkout.
Staff was inviting and friendly. Facilities met all expectations. Keep up the good work.
I really enjoyed my stay at the Best Western Hotel, they had great staff and really good breakfast. Most likely to stay there again. Location was great. I loved everything
my room was a conference room with overhead flourescent lights that they "transformed" into a bedroom; the battery in the fire alarm was low and beeped from 5:00 a.m. onward; the blow dryer was a fire hazard; my complaints to the front desk were ignored
Semi pro environment, room couches were extremely dirty but bed was acceptable. Under $90 a night with taxes average rate. Ihop right next to it at walking distance. Bigger tv with hbo in king bed room.
Price was cheapest in town. The details on Kayak listed "Entertainment - Wi-Fi and satellite channels" but they charged $2.99 for Wi-Fi (it's the principle not the cost). Additionally even though I had the room furthest from the Freeway, the traffic noise was constant.
When looking for a cheap motel, I expected a ratty 1980's bed spread and carpet that required shoes 24/7. This place was clean, new and fresh. Perfect for our impromptu Austin adventure.
Bathroom looked dirty, shower head leaked, no hair dryer in room, no shampoo, etc., sketchy area of town
I was out of there quick without getting killed First room was full of smoke, requested a change to another one that had less smokey smell. Bathtub had pubic hair in it. Had to goto the store and get disinfectant. Called front desk and requested a partial refund.. Have not heard back. Price is high, go elsewhere and pay the extra $15 for cleanliness and less sketchy people hanging out in the parking lot.
It was a 15 min walk away from the mall They seemed to have a shortage of towels. They never knew when the rooms were going to be cleaned. I waited for hours one day and they never came
It was bad.... Bugs everywhere I didn't like rooms, smell bad in the room! Bugs on the floor!