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The location was awesome, the staff was super friendly and very accommodating, the room was clean and had an amazing view of downtown. Overall it was perfect for a couple of girlfriends and I to getaway and explore austin. One thing that I didn't like was that the pool was extremely crowded every day and night that we were there. There was barely room to get IN the pool (you were pretty much shoulder to shoulder in there) let alone find a chair to relax on because they were all taken. We were really excited about the pool too but turns out it wasn't so relaxing. That's my only complaint tho, this hotel was amazing so I can't blame everyone wanting to be there and to enjoy the pool as well.
When we checked in there was a candy wrapper on floor, pieces of trash in closet and a small piece on bathroom floor. I had to call housekeeping to clean our room Saturday after 4:30 pm. They didn't wipe the tops of bedside tables that needed it. Parking service was a nightmare. Long wait times.
Great gym/workout facility Very comfortable room Love the full length windows and light Great location Charge $$$ for wifi Noise from the street was surprisingly loud, even on the 30th floor
Very new and nice hotel. Very big hotel that has hundreds of people in the lobby at a given time. Never had a bad stay there and service is good. But always feel like I am a convention when I stay there.
The JW is centrally located to the Austin downtown area and many trendy restaurants and bars were within walking distance. In addition, the room, staff and on-site restaurants were excellent. When I spend that amount of money for a nightly accommodation, WiFi and Internet need to be a part of the package.
Rooms very average...In addition it was very noisy, could hear everything going on opening/closing of doors.. etc.
Everything! Beautiful room, beautiful city, excellent location.
I liked how friendly the staff was. The entire place is super clean and nice. Accessible to many great restaurants and 6th st. Also there's a lake only two blocks away! The only reason why I didn't give it a five stars rating is because the entrance to the parking lot is so busy. They only had one entrance and unless you valet you were waiting to get into the garage. On the upside the wait was less than 7 minutes. Also the pool bar needs more kore bartenders. The pool attendees were really nice once you flag them down for attention.
Austin at pool area was great. Bathrooms e 3 ft deep tub shower are just dangerous Room was hot Toilet seat dirty on arrival
The guest service and valet The lack of maintenance of the rooms
Beautiful, chic, modern and clean hotel in fantastic location surrounded by bars and restaurants in downtown Austin. Half of the staff were extremely helpful and the other half were either no where to be found or extremely uninterested in assisting with anything you needed.
Beautiful room, view, facilities Construction pounding all morning, room never cleaned!
Big enough room, great location, and good parking. Smelt like cigarette smoke, the lights in the bathroom didn't work, room wasn't very clean and the walls are thin!
The location is GREAT! Awesome walking distance to take in the sites.. The prices can be very expensive! Especially for it being a 2 star hotel. The young girl at the front desk when I checked in was a lil rude. If I paying $405 a night I expect a decent breakfast...not a muffin and coffee...
Location, location, location. Dirty Sixth was super accessible. The furniture was a bit dirty. The refrigerator, for example, was super filthy, like it hadn't been cleaned.
Dried jelly on table next to bed, drug dealer down the hall way, family of 8 with kids running up and down hall at 10:30 pm, drunk drug addict passed out in in stairwell at 5:45 am.