We had a few mishaps unrelated to hotel and the staff were SO helpful, kind and industrious. They helped us deal w/mishaps while keeping us comfortable.
Comfy bed Delicious, impeccably cooked steaks Nice pool area El Labo soaps smell amazing Room service was very fast and friendly Very few gluten free items on menus Several times we had a hard time getting in touch with staff (consierge, maintenance, bell desk) Room was incredibly cramped and looked hastily repaired or shoddily renovated Room smelled of previous tenants body odour or cigarettes Closet light was clicking on and off sporadically Steam room in health facilities seemed unclean/didn't smell good
Easy walk from Union Station, Rogers Centre, CN Tower, lots of restaurants
Please improve standard amenities, such as glassware as opposed to plastic cups. Hallways were extremely noisy. Bed had no top sheet.
This was a great deal! It is conveniently located downtown near the Air Canada Centre and a quick walk to the Hockey Hall of Fame. It's not easy finding a 4-star deal downtown, but this was definitely one! Everyone was kind and answered all our questions. Staff throughout the hotel was inquisitive and helpful. Parking on site and not too bad of a price. Highly recommended! Perfect stay. No complaints.
The Location Yes, the club is not as should be, it is just name
I travel extensively for business, and my requirements are basic: A clean and quiet room, with a comfortable bed, and a functional desk or workspace. This hotel exceeded my expectations. I received excellent service from the front desk, and this friendly "can-do" attitude extended to cleaning and maintenance staff. I wouldn't hesitate to return! There's only one elevator, shared by guests and hotel cleaning and maintenance staff, so you should plan ahead for possible delays (or take the stairs if you're on a lower floor).
Excellent location, clean. Staff couldn't bother to look you in the eye, much less greet you. Literally every single front desk staff acted in the same reactive manner--only saying hello in response. Linens were scratchy, towels as well.