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The staff was wonderful. They truly went out of their way to help me with my Internet problem. The view of the office building from my room. The fire alarm check that went on way too long. The construction down the hallway was very noisy. I could hear conversations in the next room and in the hallway.
Predictable level of service and comfort Construction noise
central location room was hot. small too. hotel needs h full redo. looks and smells old.
Quick getaway with the wife!! A little romance and peace and quiet! Enjoyed the ambiance, food, drink and service in the Library bar! Highly recommended
Amazing staff, decadent surroundings, great views, incredibly comfortable beds and accommodations, Union station is across the street for transportation and the hotel itself is like visiting a landmark - it's beautiful. The price is high, but it's for all of those reasons. Thin walls. A lot of the comfort and decadence was dampened by some people who decided to have a "get together" around 11 PM next door that continued until about 2:30 AM. When it was down to 2 people you might guess what the next hour sounded like. Needless to say I did not sleep. I had to check out for an early flight around 4 AM, so I didn't bother kicking up a stink with management. I will next time though. I would stay again, but will request a room not joined if possible. Other than the inconsiderate neighbours, I loved the hotel.
Comfy bed Delicious, impeccably cooked steaks Nice pool area El Labo soaps smell amazing Room service was very fast and friendly Very few gluten free items on menus Several times we had a hard time getting in touch with staff (consierge, maintenance, bell desk) Room was incredibly cramped and looked hastily repaired or shoddily renovated Room smelled of previous tenants body odour or cigarettes Closet light was clicking on and off sporadically Steam room in health facilities seemed unclean/didn't smell good
staff was friendly. room was clean feel like iv stayed in better rooms for a lot less!!!!!
Deluxe Rooms are by far larger and more comfortable than Fairmont Gold Rooms, 500 sq ft vs 250 sq ft. I stay with Fairmont a lot and the old Canadian Pacific Properties are very grand. Staff is excellent. Restaurants offer decent food at a fairly high rate which you would expect at a hotel. The fireplace in my room is silly and its fake, they should just put a fern inside it. Housekeeping crew was great. I always tip them. The air conditioner was awful in 17-135. They tried to fix it twice. It was hot outside and the room was cooler but not cold. There was really nothing else I was unhappy with as I love Fairmont's high standards.
Location, location, location... Awesome accommodations! Construction rescans renovations that were occurring when we were there...
Loved the Olive Bar and convenience of dinning and shopping all in one :-) Nothing...
Beautiful newly renovated room, friendly staff and great location. The room could have been better sound proofed to noise in hallway. Could hear conversations of passerbys easily in the middle of the night.
Centrally located Affordable valet parking Helpful staff Quick check in Quiet room Clothes iron was damaged No blow dryer was provided Sink did not hold water for shaving, stopper was broken Mirror was showing signs of corrosion Bathroom door made entry/exit difficult No USB charging ports Cleaning attempted to enter my room at both 7:30 AM and 8:45 AM. That was very unwelcome.
The location is great. Short walk to everywhere and multiple places to eat nearby. Be aware that you HAVE to valet park, which costs $50 per night per car. They do not give you the option to park yourself.
We inadvertently left somethings in the car that was valet parked. Our bellhop brought our bags up and immediately helped us with our situation. In a few minutes our other items were up in our room. It was so effortless. I also loved how well staffed if was and how ready they were to help us with anything.
People very friendly...Jon twigg very kind to get door leading into our room fixed. Door didn't work..had to wait to get fixed. Room not ready when we arrived at 330pm, had to wait 20 minutes in lobby. Bed not turned down second night we were there. Hairs found in our bathtub..
Our room was spacious and comfortable. I did not realize that guests would have dogs in the hotel. I prefer a pet free location.
The hotel property was immaculate and was in walking distance to many places of interest such as Eaton Centre, St. Lawrence Market, Distillery area, St. Michael"s Cathedral, SONY Performing Atrs Center and many fabulous restaurants and bars. The employees of the hotel were motivated in making our experience a great one. The concierge staff were most helpful with their suggestions and directions.
The room was great - nice, clean and large. Plenty of stuff within walking distance. Do the hop on hop off bus if you are visiting. needed a new mattress
The room size, decor, free internet access, and friendly helpful staff Nothing
The hotel is beautiful. Really did a wonderful job remodeling. Rooms are quite large with generous seating areas and extra large bathrooms. Location is great.
The rooms were big and well appointed. The beds were very comfortable; so comfortable that I bought one of their pillows. Only a shower, albeit a large one, but no tub. Room could have used more light.
Great hotel in an excellent location. The "hop on hop off" bus tour has a stop within 1 block of the hotel. Several good restaurants within walking distance.
could have used a cash machine somewhere in the building.
We were very impressed with The Omni King Edward from the moment we arrived. The service is impeccable. The lobby, rooms, elevators - everything, really - is first-rate. Our only regret was that we could only stay one night, since it was a quick weekend getaway. This was our first time in Toronto, and we will be back - at the King Edward. Valet parking, at CAD$40-45 per day, is a bit excessive. Since we were there on a weekend, it was easy enough to find on-street parking.
Convenience, and super friendly helpful staff. Location was very good. if you want to use subway to get around it is perfect. Would have like to have known remodeling was in process.
We stayed at the Cambridge Suites as part of a weekend getaway. In the heart of downtown and right around the corner from Massey Hall, the Cambridge Suites was withiin walking distance of everywhere we wanted to go. The suite was spacious and offered every convenience. The bed was extremely comfortable and the linens clean and crisp. The room was very quiet and the staff was most accomodating. We would definitely stay here again.
Exceptional hotel. No breakfast included.
The Location Yes, the club is not as should be, it is just name
When we booked the hotel there was indoor pool and restaurant . But they have only hottub which is great by the way. After booking , we get an email that restaurant will be closed. That wasnt fair really. Otherwise this is our second stay at cambridge Stafff really nice . Water drain in the living room never got fixed despite complaining. rooms are spacious.
Everything was great Everything
I compared alot of hotels for our long weekend visit to Toronto. The Cambridge seemed to offer the best value as far as price, location, and you get a suite not just a room. The room were clean, and recently refurbished. The staff was friendly and helpful. The bed was very firm, but we prefer it that way. The hotel has a strictly enforced no noise policy, which is something we appreciated. We were able to get the rest we needed after very full days taking in Toronto. The temperature in the room was a little on the warm side. Not uncomfortable, but we would have preferred it a little cooler. Weather outside was in the 90's. Turning the thermostat down did not seem to help.
The room that we've stayed in is very clean and tidy. I also appreciate that there's two LCD tv in our suite...I think its a bonus! As a guest of the hotel, why do we have to pay for parking?!
The Cambridge Suites has been reliable. It is close to many attractions and not hard to get to. It is VERY convenient that you can leave your car there until 6:00 after check-out.
Nice room layout and amenities Very quiet Room heater thermostat did not work well Elevator down button light did not work
We like staying at the Novotel Toronto Centre as it is central to our places of work and is a nice evening walk from the theatre either on Yonge Street or on King Street. The room was crisp and clean, we are only in the room to sleep and shower the rest of the time we feel we should be experiencing the city.
Very user friendly, excellent service! None!!
It was very close to the ACC which is where we were headed. We were "??upgraded" apparently, and, because of the "upgrade" we did not get the type of room we wanted.
Very convenient. Close to St. lawerence Market, Air Canada Center, restaurants. I would totally stay here again
The hotel is well located, and I appreciate the free Wireless.
The staff was really nice and helpfull.
Easy access to places that I wanted to visit The carpet need to be steamed or replaced
The room was big even with 2 queen size beds, with good closet space. The bathroom facilities were excellent. The hallways carpets are stained and old.
The room was very clean, quiet, and spacious. It was overlooking the main road, and close to Union station. The breakfast was excelent as a quality and diversity. I faced some rude staff at Nicole Cafe during my breakfast. They were rude and unfriendly enough to make me complain for the Cafe manager who showed cold and neutral response which I don't care for her, as I wouldn't try to go for that hotel again.
Bed and Tv were good. Didn`t find the staff particularly helpful Thay didn`t have the right size of room we had prbooked, and expected i would accept an inferior room, and when i stood my ground managed to find a king room . There was no apology. The internet facility was not working, and they were unwilling to send a message to my family,.Generally not the kind of place i would return to even though rooms were ok.
Easy walking distance to to all the attractions we were in Toronto to see.....Shopping, Hockey Hall of Fame, Roger's Centre, CN Tower, restaurants, bars, etc. Got a great price via kayak and were pleased with our stay.
Good location, good value, pleasant staff.
The hotel location was very convenient to my meetings downtown.
Nice, clean hotel with comfy bed. Nice staff. Nice little breakfast spot off the lobby. Good locale. No safe, no lounge (bar).
Quite and friendly. Parking my car
Close to everything in downtown, good breakfast downstairs, staff very accommodating, clean and comfortable, reasonably priced. Nothing I can think of. Add a pool I wouldn't swim or a gym I wouldn't use and add $100 night. You want exercise walk the waterfront.
Good sized room. Comfortable beds. Carpets need to be replaced. They are thin and soiled. Bathroom was very small.
Location and proximity to shopping, theatre, and cultural events. The room itself itself was also quite nice.
Good value ,Excellent location for everthing in Toronto, convinent public parking next to hotel.
I liked that it was in close proximity to shopping, restaurants, theater in the downtown Toronto area. Lack of fitness facility on-site.
The staff was terrific and the location was ideal for me and my family. I didn't use the wifi much but it was very convenient to have it available.
I travel extensively for business, and my requirements are basic: A clean and quiet room, with a comfortable bed, and a functional desk or workspace. This hotel exceeded my expectations. I received excellent service from the front desk, and this friendly "can-do" attitude extended to cleaning and maintenance staff. I wouldn't hesitate to return! There's only one elevator, shared by guests and hotel cleaning and maintenance staff, so you should plan ahead for possible delays (or take the stairs if you're on a lower floor).