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The location and the super friendly staff. The bath and shower floor were very slippery and should be made safer for people to use. The shower door would not close tight so as not to get water on the floor.
Everything was excellent. The location is superb, the staff is friendly, the rooms are spacious. The taxi matter in Sofia is bad, as they are cheating a lot the tourists. Before getting in, you should check if the taxometer is working. I was terrified, that when we asked the concierge to call a taxi, we thought we would get a taxi for a good price, but apparently he cheated on us too and to say that we left the concierge tips !!!!
The rooms and service was good but it is very over priced. The cost
Very helpful staff from porter, reception and resteraunt staff
It has a nice central position; the staff were very good and helpful. For a 5 star hotel the rooms could be improved.
Great location! The employees at the front desk were very professional and helpfull.
It's my 10th visit to this hotel, and everytime i am positively surprised by the friendlyness of the people.
The location of the hotel is excellent situated in Narodno Sabranie Square across from the parliament and the magnificient St. Alexander Nevski Cathedral. The staff were business like and not overfriendly, unlike the hugely friendly and helpful staff of the nearby Shearaton where our taxi driver brought us first by mistake.The staff also arranged, in advance, our taxi to the airport at 4.30am and they were very efficient in their communications by email in this matter.The price of the taxi was a bit high but saved the hassle and uncertainty of arranging it ourselves at 4.00am- We were upgraded, at no extra cost to a business suite and it was magnificient. I have no hesitation in recommending this hotel and we intend to stay there again. We were disappointed with the restaurant. We were not informed that there was a second restaurant, The Glass Bar which is listed to remain open until 11.00pm. We had to contend with Flannagans Bar and this was disappointing. The menu we got certainly did not match that on the website and we finished up having fish and chips and Chicken respectively. Not in keeping with the rest of the hotel. This was our only disappointment, but it was a significant disappointment as our stay was very short.
The room was spacious. The pub was very English, luckilly food was better Could not find my reservation.
I liked everything. Like, location, views, staff's attention to detail, helpfulness. There's nothing I can think of to list under "didn't like". I liked everything about my stay there.
The hotel was beautiful and rooms nice. Marble bathroom floors great shower pressure warm water. Smoky rooms because of other patrons smoking and it came thru air vents. Disappointing. The keys would not work after 4 repeated attempts.
Flott hotell. Veldig spennende at hotellet er bygd rundt en gammel romersk arena. Imøtekommende og hyggelig personale. Sentralt i byen. Nei
Betalte 130 europ per natt, noe som gav mye for pengene. Flott standard meget setralt i byen. Fin relex-avdeling. Bruk av trimrom var gratis mens bruk av badstu mv. kostet ca 6 euro. Dette kunnne ha vært bedre opplyst om.
Beliggenheten. Virket trangt. Fungerte som en liten hybel, hadde ikke følelsen av at det var hotell.Frokostutvalget for sparsomt og upraktisk til denne prisen. Nesten alt måtte bestilles separat.
Design og personalets imøtekommenhet. Det var helt suverent! Om amn ikek har andre grunner til å reise til Sofia, så er det besøk på dette hotellet grunn nok. Jge reiser svært mye i jobbsammenheng, og dette er noe av det ypperste jeg har vært på. Ingen
The view Old windows, old rooms, old everything and ready to collapse. Bathroom toilet was on the move: it wasn't attached to the floor. Bathroom doors moisterised. A terrible smell was continuisly around. I have chosen that hotel for the wirelless internet and the reception inform me that "we have a problem with the internet"
The hotel is in the very center of the city. The staff is extremely polite and helpful. Although my reservation was for an ordinary room, I was pleasantly surprised by the luxury rooms that are available in the hotel. The price is more than good for the standard that is offered.
The Location! Very old hotel, past its best! Very old furniture in the room. Broken toilets. Staff not very helpfull and do not speak good English. Breakfast very bad like in most hotels in Bulgaria. Other than its great location, nothing is good about this hotel! To avoid if you're travelling with your girlfriend or your spouse! Believe me!
Perfect location, staff speaks good English, was helpful as long as they didn't have to fix the broken internet. No internet. It was advertised, but it never worked. And the staff admitted the problem but never addressed it. I stayed four night and had to check email across town.
The biggest advantage of this hotel is its position at the very center of Sofia with shops, restaurants, cinemas, theatres and various adminisrative buildings being within a walking distance.The staff is polite and professional. My room which faced an inside yard was very quiet despite the fact that the hotel is situated on a busy street. Although my room had perfectly preserved the flair of bulgarian interiors before the changes in 1989, it was clean. The carpet in my room definately needed to be replaced by a new one (I suppose it has not beed changed in the last 25 years). As my room was situated close to the elevator, I could hear the noice of the elevator each time somebody used it.
english spoken on reception desk
Good location charged extra for use of an iron, the staff on the desk were quite surly and accused us of drinking from the mini bar when we hadn't touched it.
I was informed about parking fee only at checkout.
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Perfectly located for walking to all the main sites, and in the evening close to bars and restaurants. Staff were very helpful, worth paying a little extra for a luxury room.
Good location, near center of city,very cleaned,good price. The refrigator and the aircondition doesnt worked.(Room 503). Also at bathroom sometimes we had water for shower and sometimes stopped(for 5-10 seconds).
The hotel was extremely well placed for the city centre. It was comfortable enough and clean but my stay was brief. My only complaint would be that the bed was a touch small for two, though I was on my own - so not a problem for me - but it was too soft and the pillows were well past their sell-by date.
Exceptional choice!!!!! Nothing negative..Nothing at all..Free parking space, clean & comfort rooms, great staff, great location...I recommend it!!!!!!! Everything was Great!!! No complains what so ever.
Very central location, small rooms but tastefully decorated, very clean. Quiet. Staff helpful. The air conditionning was very loud (and woke us up everytime it switched on). The beds are small (160cm wide) and there are no twin beds rooms (i.e. for kids)
Nice room Very small hall. Small bathroom
Centrally located - Very good noise insulation - Wi-Fi free of charge - Professional Staff
Nice staff, wireless working perfectly, right in the centre
The location was excellent, right in the city centre. The staff were friendly, professional and helpful. Room was average size, very clean with nice bathroom and facilities. For 50 euro a night, this was excellent value and I would recommend it to anyone coming to Sofia for a short stay who needs a place to relax after a day of sightseeing.
Exceptionally helpful staff
very central walking distance to plenty of sites/ bars/ shopping malls. Fine comfortable room. staff friendly Services :- no bar open on my particular w/end otherwise nice restaurent. Cleanlines:- carpet badly stained needs good shampoo.
Location Bed and shower size
The hotel is very charming and all in good taste and artistic. There's an excellent benefit-cost for it.
Nothing! Nothing liked! It was terrible, a nightmare!! It is a miserable place with sheaf-staffs!! They got down quite big deposit from my bank-count at reservation-occasionally what they asked again and after a long argument was accepted. They rented our booked-rooms for death-drunk people because of our teenegaer daughters had to sleep with them.The hotel is very shabby, in bath are cockroachs.
I didn't like any! Evereything!
Free internet, nice and friendly staff, good location, shower working fine bed hard like a stone, not exactly clean, not so much "art" in the hostel, sometimes the music coming from the basement was too loud
keine Sperstunde drunk receptionist
helpful, welcoming and attractive staff it's delapidated
nioce hostel,great building,nice people more clean please..