Shenzhen Hoteller

Fordeler: Lovely decor, luxurious rooms, and fantastic service. Beautiful appointments and open ornate spaces.

Ulemper: Although my room rate was quite reasonable (possibly due to corporate negotiations, all of the on site restaurants are ridiculously expensive. Dinner can easily cost an much for one person as the nightly room rate, and it would be impossible for two to eat dinner for less than the nightly rate.

Fordeler: Excellent service, new rooms, great amenities, fast service, no complains whatsoever. Try the grand rooms they are truly amazing.

Ulemper: A bit far from the metro station, even-though there is a new one opening 50 meters away in the forceable future. (no the hotels fault though).

Fordeler: Liked the pricing

Ulemper: Service was not great, facilities kind of old and need to be renovated. Anyways, you get what you pay for. The pricing is pretty low for a JW Marriott brand. Perhaps this one was a franchise?

Fordeler: Room is always clean and in good shape. Always has hot water available and the bellmen in the lobby are the best in Shenzhen. If you need anything in Shenzhen, talk to the bellmen! Location to me is awesome.

Ulemper: The front desk staff continues to not measure up. First, they do not understand there own check in procedures. Second, average English in the actual check-in staff which is not there fault. My fault for not knowing Chinese. Second, if your checking in or out and your from another country, if someone Chinese walks up to the desk, they stop your check in, help them and come back to you afterwards. This is normal in China but its overboard in this hotel. They just cant get there front desk procedures right at all. I don't think they have the ability to fix this problem.

Fordeler: Room and location

Ulemper: Front desk staff is 100 percent rude and does not understand website bookings. If you book on a website check your bank account as they charge you twice for your room so you end up paying double. You explain to staff and show them paperwork and they still do not have the ability to understand. Bad service

Fordeler: The location was convinient as it was right next to the train station but that was all.

Ulemper: The images online showed a completely different room from what was the actual condition at the hotel. Staff was super rude when i brought this to their attention; only good for a short stay and because of proximity to the train station.

Fordeler: Close to Louhu gate, Donggman shopping area, and subway.

Ulemper: Hard to get a non-smoking room

Fordeler: Cleanless and they have wireless in room, perfect for biz

Ulemper: Nope