Shenzhen Hoteller i Luohu

I booked Best Western Felicity Hotel for two nights, July 25-27. I arrived ataround 2:00 am at the hotel and they gave me a smocking room when I asked for a on smocking room. It smelled so bad that I couldn't bear it and I asked to be moved to a non smocking room. The room that they offered me had a smell of mold. It was so late at night, I just couldn't move out and search for another hotel. Then I was looking for an iron to steam my pants, and I couldn't find a plug in the room to plug it in. I called room service and they brought me a special transform. I finally had the transformer, the iron was broken. I had to call to exchange the iron. In the morning I wanted to go to the gym and swimming pool and it swimming closed due to renovation. I just feel it's not a 5 star hotel. I couldn't stand it any longer, I checked out and I went to a different hotel for the second night

I have been thrre several times and owuld like a room on the 23-25 floor next time prefer 23 to 25 floors

The location was convinient as it was right next to the train station but that was all. The images online showed a completely different room from what was the actual condition at the hotel. Staff was super rude when i brought this to their attention; only good for a short stay and because of proximity to the train station.

they have internet access within the rooms. gym and swimming pool. restaurant that is open. english speaking services. i think it is a little pricey.

I stayed at the Hotel many times find staff very helpfull and friendly. Good location and excellent value for money

Location and the Staff service We stayed on the 9th floor, and the Music (super-bass) was so loud that we can't get to sleep at all - till 3 a.m. in the morning. This would be a disaster for those business travelers who need early sleep /rest during the night.

concreige great help in arranging transport to HKIA strong stale smell in rooms

The hotel staff are very friendly and helpful. The location of the hotel also quite strategy to get to the Bus/Rail stations. N/A

Clean And Comfort

spa on the 4th floor. bed a bit to hard

closed to louhu, so we can just walk there when I check in to the hotel, they ask for down payment, on your booking information it said we paid when we check out.