It's a beautiful hotel. Very spacious and relatively inexpensive. The late checkout time advertised on the website (3PM) was not recognized by the hotel's assistant manager. The manager told me that checkout is usually by 12 noon, and the latest I can check out was 2PM.
They have English speaking staff, the room wad excellent i upgraded to a suit Room for only 100rmb. It looks and feels like a luxury hotel. There internet connection sucks really sucks. Is like they have one connection to a million people. Frustrating slow.
opposite the railway station. True, but still difficult to walk with your luggage
area near train is convenient, but not the most upscale
restaurant boufett - massage center with exotic girls
I have been thrre several times and owuld like a room on the 23-25 floor next time prefer 23 to 25 floors
Location and excellent value for money
I like the location and the services. The room bathroom was not in good condition and the bath tub drain was not working.
Yes, it was very very inconvenient to go to hotel from the train station upon our arrival. It was too far to walk with all our heavy luggauges and too near to take a taxi (was scolded by taxi driver!). Hotel should provide shuttle bus for guests' convenience.
Excellent staff service, big rooms
Very good location and an international hotel. The rooms are exellent. I had a wonderful view to the river. Cleaning was made in a 5 star way and even the bellboys are so helpfull with good skills of english. Nothing bad to say about this hotel and the rate was just fine so I can only highly recommend this hotel.
Everything was very nice and pleasant, just as you expect from a 4 or 5 stars hotel. Internet connection was very disappointing, more frustrating was that they know about it and don't do nothing to satisfy that need
quite different and not just like every other hotel yes. would really like if some of your staff speak more english for easier communication cos their were some breakdown in communication especially when we wanted to order for food.
staff don´t speak english but I think that this hotel is one of the best in Shenzhen - be carfully that is china !
The hotel located in a good place. The breakfact meals didnot meet the expectation of a luxury 5 star hotel meal.
size of room and location food choice at coffee house and hardly any view from window
very old hotel... Like oldsmobille... But with good breakfast
Friendly staff, size of room and view from room Inaccurate information on shuttle service for cross-border crossing to Hong Kong. Journey was long and expensive and uncomfortable. Definitely not recommended!
Pretty responsive staff, good. Locations plenty of restaurants nearby. Close to subway station. The hotel use cheapest possible toiletry. The tooth paste actually taste bitter. I took a shower upon arrival and the plug in the bath tub is not working resulting a pool of water accumulate in the tub. They quickly fix it. But it is annoying. One more thing that is worth mentioning, if you reserved a non-smoking room, good luck getting one with cigeratte smell. I have to change the room twice cause as it happens their customers has no regards to the non-smoking requirement. They smoke whenever wherever they want.
The loaction The hotel is a little dated and run down for a 5 star business hotel
Location of this hotel is the best in ShenZhen.everything is arround, shopping, Sauna, Seefood street. everything 2-3 minutes by walk.I will sure visit this Hotel again. had two 0.3 cl cans of beer in hotel the loby, payed 220 RMB :( in 7Eleven shop 2X big 0.6 bottles same beer 21RMB :) so in hotel cost 20 times more!!!
A very warm feeling Thank you none
Helpful Staff, Lovely and Clean with a Good Selection of food.
Good size of room and large bed No bath
The location is probably what makes this hotel 'special'.. besides that, nothing too crazy Rooms are very small. Too expensive for just a very normal hotel.Very old hotel
Proximity to the convention center was nice Decent American food choices both in the hotel and right outside. Generally kind staff, even though few had a working level of english. I didn't expect everyone to speak amazing English, but I did expect that the check-in staff would know the words "Convention Center" considering they are a two blocks away and listed as a preferred hotel for one of the largest convention centers in the world. In fact most of the staff didn't know the words -- which is surprising to me. Our "non-smoking" room had a smell that I can't quite describe in words. Something like moldy bread with and cigarettes mixed with decaying animal. It was very unpleasant. The club staff was decent but operated on a 3.5 star level, not 5 star - like they Shangri-La chain should. They just did the minimum's with a bit of attitude and a feeling that your presence was not totally welcome.
The location is very good, the view is wonderfull and the service excelent.
Staff is very helpful and attentive. Room was pretty standard/better for business travel in terms of cleanliness. They could make some imrovements in upkeep but otherwise was maintained well and cleaned well daily. Pool and gym are very good. Breakfast is very good. Didn't use the spa, but I wish I did because it looked nice. Not sure why I was recommended this location, I think for proximaty to the border & ease of transportation. However, the other Shangri-La in town seemed closer to better dining, shopping, and bars.
concreige great help in arranging transport to HKIA strong stale smell in rooms
Room is always clean and in good shape. Always has hot water available and the bellmen in the lobby are the best in Shenzhen. If you need anything in Shenzhen, talk to the bellmen! Location to me is awesome. The front desk staff continues to not measure up. First, they do not understand there own check in procedures. Second, average English in the actual check-in staff which is not there fault. My fault for not knowing Chinese. Second, if your checking in or out and your from another country, if someone Chinese walks up to the desk, they stop your check in, help them and come back to you afterwards. This is normal in China but its overboard in this hotel. They just cant get there front desk procedures right at all. I don't think they have the ability to fix this problem.
I stayed at the Hotel many times find staff very helpfull and friendly. Good location and excellent value for money
Location and the Staff service We stayed on the 9th floor, and the Music (super-bass) was so loud that we can't get to sleep at all - till 3 a.m. in the morning. This would be a disaster for those business travelers who need early sleep /rest during the night.
Very good hotel for this price! Internet connection in the Hotel is not fast. Breakfast could have been better.
The location was convinient as it was right next to the train station but that was all. The images online showed a completely different room from what was the actual condition at the hotel. Staff was super rude when i brought this to their attention; only good for a short stay and because of proximity to the train station.
Close to Louhu gate, Donggman shopping area, and subway. Hard to get a non-smoking room
The hotel is easy walking distance to the Louhu Commercial Centre and train station. The bed was very hard, tv programmes did not cater for English speaking guests.
Great hotel, good value for money, friendly and helpful staff who spoke English. Excellent location. Close to Metro Station, shopping, food places etc. Will stay there for sure if I go back to Shenzhen. The Gym opens only at 7am
they have internet access within the rooms. gym and swimming pool. restaurant that is open. english speaking services. i think it is a little pricey.
Room and location Front desk staff is 100 percent rude and does not understand website bookings. If you book on a website check your bank account as they charge you twice for your room so you end up paying double. You explain to staff and show them paperwork and they still do not have the ability to understand. Bad service
A lot of value for money in this hotel. Very easy if you have to connect to Hong Kong from here. Very pleasant people as well.
very cenrtal position, next to Luohu railway station, but still if you have bagage not so easy to get!!!! how ever they say that there is a train to the airport, but there is not, must use taxior there transportation (must pay for it), if you like and looking for "copy" of everything, so thats the place Luohu railway station, open untill very late
It is one of the nicest hotels in Shenzhen; It almost is as good as the Shanga-la hotel opposite the railroad station in terms of how clean, and comfortable the rooms are. Although it looks like the hotel is a short walk from the train station, looks can be misleading. Because of the way the roads are laided out and the fact that you cannot "jay walk" around that area -- it is actually about a 15 minute walk away particularly if you have luagged and cannot use the underground tunnels (because of the stairs).
The hotel staff are very friendly and helpful. The location of the hotel also quite strategy to get to the Bus/Rail stations. N/A
Everything, as i always book at this hotel.Location is the best , as u are able to get around the city easily from here.
closed to louhu, so we can just walk there when I check in to the hotel, they ask for down payment, on your booking information it said we paid when we check out.
spa on the 4th floor. bed a bit to hard
check in, check out was fast.Room was cosy. none
Comfortable room, location accessible by metro
Clean And Comfort
good location, near metro a chair in the room not in good condition
I like the location of the hotel. I hate the way they served me. My wife and I stay at this hotel, one incident happened to my wife. My wife was alone went to the hotel room while I was at lobby reception counter settle my thing. My wife was enter a wrong floor and wrong room, a security was asking my wife some question and suspect my wife is a prostitute, he force my wife to go down to the hotel lobby with a "rude" attitude to my wife. This is the way "shenzhen Luohu Hotel" serve their customer? This is the only this I hate the hotel service.
Nothing is much about this hotel that I will plan my next trip to stay gain in this ame hotel. Staff Behaivour, Communicaton Skill, Break Fast, Room Service, Operator,
Close to nearby shopping area. Next to Metropark, MTR station under construction. Spacious room. Suggest to provide facial box tissue & spoons for guests in each room
The rooms are spacious only some noice coming from the street until late. Hard beds, staff speaks poor english. This is a hotel more for local people.
The shower is good. The location of the hotel is too far away from the train station and the entrance is difficult to locate (unless you are taking a cab). My room is also facing a road under construction.
Big rooms, nice helpfull staff, free internet, good breakfast. I stay in this hotel every time when come to Shenzhen and it becomes better and better. tough bed, carpet in the room.
The quality of the room for the price was excellent. The beds could be more comfortable.
Location close to shopping centers,parks & museum noise from outside;restless sleeping
nothing to like. They treat guest very bad, they want always money upfront for accomodation. Ever day they were blocking my key and i could not enter the room. Be carefull they try to charge you more every day.
Room size, Room facilities, Location
Rooms are quite big and cheap. They provide kitchenette and laundry as well. Front desk was very helpfull and friendly. Walking distance to Dong men night market. They have the hardest beds that you can ever see. Hotel workers do not speak english except one person.
location few English-speaking staff at reception