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It was very frustrating for me that they couldn't speak english and clearly they were not understanding what were my needs. When I checked in, they put me in a 'second' building which is for extended stays. It was not the most luxurious room but it was clean and had what you need. Very small though. Anyways, I thought I could deal with it until I found out that there was no internet conection. I called them and explained what was the situation and NO ACTION was taken. I asked to talk to the manager and after 5 different call transfers, I got to the manager. The manager did not speak english very well and in his broken english he said they were going to send an 'engineer.' After 5 calls and the last one was not very polite, the engineer came and they found out that there was no service at all. They gave me another room in their 'main' building which seemed to be more a hotel room. I can't complain about this as it was a nice hotel room.It is clean, it is very close to the expo , it...
During my stay, I feel very comforatable. I can walk out to the nearby restaurants to eat what I want. There is a gym for table tennis across the hotel which is very handy for me . Nearby the Gym there is a large local supermarket store, pretty much you can buy any food or necessity there. From Pudong airport, take #3 airport bus costs 20RMB to get there. The bus stop is just across the street,a walking distance. Also from this stop, you can take the same bus to go to Xu Jia Hui big shopping mall. only one bus stop away. Next time I go to Shanghai, I would consider staying at the same hotel.
The room is too small. This is not a 4-star standard hotel The bed is only 90 cm wide, and is short. The equipment is old. The window is a little dirty This room can not match its price in any sense. The pic of the hotel is not real, not in the same level with other hotel in China. The most important thing, the attitude of the staff we met for check-in is. terrible. You can made little adjustment after you check in Hoping other visitor check the hotel before you go.
good location but room was too small do not feel confortable with security.
The hotel is in a really nice central area, close to the subway station and shopping mall. The room have hair-dryers, fridge and internet (although internet is not free). Very good price-quality.
This hotel was great in terms of cleanliness and helpful staff. The rooms were very nice (although the single is just that, a small room), and cable TV was a plus (although for English-speakers, your choices are CNN International, HBO, and CCTV 9). The staff was also very helpful, although their English is somewhat limited (but better than average I thought). There is also 24-hour security and room service, although I never tried it. Of course, with the price that travel website offered, this hotel is an excellent pick, except for one thing: location. The location of this hotel is in Xuhui District, Shanghai, which is not bad. But it is at least a 20-minute walk to the nearest subway station (either Damuqiao Rd or Luban Rd Stations) each way, and at night when it is freezing (in the winter) or when you are lugging your luggage, or when trying to catch a train (by subway, it is at least 40 minutes to Shanghai Main Railroad Station, and around 30 to Shanghai South), it is not necessaril...
the room was very small and the bed as hard as a rock but for the price and convenient location it was ok.
We completed the trip to Shanghai in November 2010. Location of hotel is convenient but its appeal is not impressive at all. The neighborhood is full of over-spill sewage smell like most other Shanghai neighborhoods except Pudong New Area. We booked a room in the main building on the 30th floor. The room was clean but with two major discrepancies. Even when we set the aircon to cool #40not heat#41 only warm air came out and the room temperature kept going up beyond 28 degree C. The shower was cheaply renovated in early 2010 with no shower tub only two pieces of placey-glass glued to the floor. Water leaked out under the door into the bath room the small tiles covering the shower floor kept coming lose and the shower door handle was seriously rusted. Luckily Shanghai was my wifes birthplace and we speak both Mandarin and Shanghaiese so communicating with staff was not a problem. After 5 days we checked out around 9 am and the maid showed up within 10 minutes insisted that we ha...
0 1- I REACH HOTEL AT 9.00 PM AND THEY ASK TO WAIT FOR ONE HOUR TO MAKE ROOM REDAY. 2- DURING MY WAITING I GOT COFFE AND GREEN TEA AT THE RESTAURANT COST ME 180RM. 3- ROOM NOT CLEAN AT ALL. 4- NO MENY BAR AND WHEN I AM DOING CHECKOUT ASK ME WHAT DID YOU USE FROM THE MENY BAR. 5- RE USING THE PERSONAL STUFF AGAING ( SAMPOO AND SHOWER GEL ) IT WAS HAFE. AND MORE MORE MORE
Helpful and friendly staff.
Every person that worked there learned my name over 6 days and the staff was very friendly. The room was very quit. I would recommend this hotel to everyone. Clean, quit, and great staff.
nice clean hotel staff was not very friendly or helpful and nothing special about this hotel
tennis courts over priced
I have stayed at Fenyang GBH several times. The main reason is the excellent location (I really like this area, but others might prefer the Bund or bars on Hengshan Road). The garden surrounds are pleasant. The internet is getting better at this hotel, but is still unstable. Food at the hotel is not for me, but there are many options close by. The mattress is too firm for me. Being a state owned enterprise, customer service is not a strong point, though various staff will provide reasonable service when asked.
Perfect location, small luxury hotel. Ideal for romantic short stay.
.Nothing I thougt the hotel was style over substance, the staff not particularly helpful, it took 4 attempts to get the air conditioning working. The hotel manager does not speak to guests. The breakfast was a disgrace. I will not be rebooking
Nice design, good concept that try to present art and culture of old shanghai by renovate the old building. well trained staff ! they all can speak english well and helpful. So plain breakfast and less choices. Just like continental breakfast that is not the concept of the hotel. they can do better than this by serving gourmet breakfast as the price for room is not low. By the way, the toilet in the room could not be flushed on the last day. One last thing is the payment. I did book with booking.com with USD but the hotel would charge in RMB. this amount converted to my currency in thai baht will have about 10-15% different even I paid by credit card. the hotel could do nothing and insisted that they could charge the card only in RMB currency ( that the amount is higher than USD ).
Design of the rooms is very nice.
Great location in the French Concession; very close to a metro stop, so it was very convenient getting around. Also, the room was enormous and redolent of Old Shanghai. The breakfast, while ample, was a bit so-so.
The decor and artwork of the rooms was very stylish and comfortable, and quite avant garde Noise from traffic
The staff is so gentle and professional .the environment is comfortable and suitable...I spent I great time..
We spent 4 nights in this amazing boutique hotel. We were given very special attention and the staff was so kind that we just felt like we were home. The very personalized service we received was an absolute highlight. The rooms were great as well, very spacious, all different (we got the chance to visit them), nicely decorated and very "design". The Molton Brown amenities were a plus. I would recommend this hotel to everyone - my friends, familiy, and colleagues.
great rooms large size with plenty of art deco character No satellite tv channels in English terrible breakfast and even though i changed rooms twice I could not find a room with both the internet and outside phone line working
Hotel was wonderful, but they had no confirmation of our booking through Booking.com. Fortunately they were not busy so accomodated us.
The rooms were clean and comfortable, though a bit on the small side. The indoor swimming pool was very nice with excellent changing and showering facilities. The breakfast (excluded in the room rate) was not the best value for money. And we asked for a non-smoking room but people in the rooms around ours were constantly smoking so the whole floor smelled of smoke.
Very comfortable with efficient staff. Breakfast was good with adequate space and food options.
Because my office is right across the road, that's why I decided to stay in this hotel. Internet charge is quite expensive compared to other hotels within the vicinity.
Ease of check in and out. Convenient location. The cafeteria menu prices did not include tax, so on my last day in China I was just a few RMB short of cash to pay for a snack. Why not put the price you must pay on your menus?
Mansion Hotel is a very charming place with an unique interior. Especially the entrance hall where you can sit for a nice cup of tea or drink is a reflection of the "good old days" of the 1930's of Shanghai. Even better is the terasse on the 5th floor with a magnificent view over the French Consession.
Big beds. Big rooms. Great bath and showers. Effective cleaning of room. Fair rate for room inclusions. TV did not get cable in english - VERY limiting to international non-Chinese people. It would be a reason we would not book again.... Also access to internet without needing your own laptop, onsite.
The ambience, the decorations in the hotel are great. The location is ideal, in a quiet neighbourhood which is what I'd wanted. There seems to be a lack of personnel who has a good knowledge of fine restaurants suggestions and visiting pionts in shanghai. Some of the staff need to improve their English and communication skills.
Fantastic atmosphere of old house. Too small room comparing high price. Poor and expensive breakfast.
the hotel is beautiful and historic certain details are not attended to. Water drainage problem at the shower.
The restaurant is not living up to the general level of the hotel. The ambience of the hotel is fantastic.
A memorable stay. An great choice if you are looking for a change from the typical 5 stars room from the typical chain hotels.
Loved the Architecture and design echoing the original 1930s.The feeling of luxury and comfort in the rooms, though some what wasted on a single traveler as my wife was back in Sydney. The location is terrific with good shopping and restaurants. TV reception could be improved, but only channel surfed for five minutes....
The staff were outstanding!
Very clean rooms and the maids are constantly on their toes to keep it so. Staff keen to help out guests with any request, even if they might not always understand what you are saying. Construction of the new subway outside can be a nuisance, get a room facing south if possible.
Hotel is near the city center. 15 minute by walk. Hotel's stuff was old. Hall of breakfast so airless and dark. Hotel staff is not polite. Once we wanted change money, she has check the money many times.
. the hotel located right in front of the metro line 7 exit 4 . the metro staytion name is the same as the address of the hotel road , safe place and 15 minutes walk to shopping area. Room and baht room are clean and spacious. over all is good hotel ..... none
The room was very spacious and clean. No noise. Free internet access. Metro right next door which operates during the day. Alternatively, the next nearest metro is just 10 minute walk up the road. Ideal for the business executive, or tourist who does not want to be in the main tourist area. I would definitely stay in the hotel again. Airconditioner does not self regulate in the room. So temperature was too hot. But was able to switch it off and open the window.Bit of a smell in the bathroom. But this seems to be quite normal in China.
Value for money, good hotel. 5-10 min by taxi to all main points of interest, metro station is also close to.
Great for getting around Shanghai, less than 100m from the undergound station
Excellent, easy access to every where by next door metro station, high class neighborhood, 7 min shopping center (area) by walking.
Sentral beliggenhet i Puxi området, nært til shopping områder, gangavstand til flere trivelige vestlige restauranter og barer
De hadde vansker med å finne bookingen da jeg skulle sjekke inn, har også flere bookinger fremover, slikt gjør meg usikker. Bruker Booking.com ganske mye og da må jeg kunne stole på at de reservasjonene jeg gjør blir registrert. Kanskje en fordel og få tilsendt reservasjonsbekreftelse også fra hotellet, så er man helt sikker på at bookingen er i orden.