Shanghai Hoteller i Putuo

Having a kitchen and plenty of space. A fully equipped gym and games room was a bonus. Location is not so convenient to the city but very close to M50.

service was not good - the pool was closed during our stay there and this was not advertised to customers - i had called to check reservations one week and one day prior and neither instance did they mention the closure of the pool. obviously, the pool was very important to us - we decided on this hotel versus the holiday inn express which had much cheaper rates [1/2 the price in fact]. every single service you had to pay for - which again, at the holiday inn express where the room rate was half, these services were included - such as use of the computers at the business center. the reservations manager made a mistake on my reservation and when i called to inquire about it, he shouted at me on the phone for 20 minutes.

I liked that everything was ok to international standarts. Not excellent, but good! Satisfaction and my best wishes.

We chose to stay there because of their name Holiday Inn Things that we did not like: 1) Staff refused to serve us because we dont speak Chinese so we were being ignored. 2) The hotel supposed to be non smoking but their staff do smoke inside the hotel made the complaint but didn't see any improvement. 3) Breakfast: the sausages and hams are coloured you can see the red coming out not for human. 4) The whole hotel only have one set of baby bed sheet, they just didnt change it even the baby bed was dirty. 5) The coffee cups was dirty didn't really wash by the house keeping. 6) House keeping cleaned the table with her hands not a cloth. We regret to stay there and we had to canceled a meeting due to the staff (SAM LI) refused to help us to arrange a taxi, instead he decided to help the local only.