Staff was discourteous , they intentionally tried to push a bad quality small room to us . When we bluntly refused to accept the small room, and told that we would not stay in this property, they offer other better room, however still on lower floor . Overall a good property but extremely bad employees attitude, pushing bad rooms 1st to customers. Not expected from such chain of hotels
Ambience and location Cleanliness
Location and good customer service Nothing
close to nan jin road the rooms, they look old
Convenience to shopping and food.
My wife was very happy with the shopping area around the hotel. And close to MRT station.
The hotel is conveniently located in the middle of thorough-fare street for shopping, recreation and dining.
Location is excellent, staff extremely helpful
The location The rooms are fairly small
Very comfortable stay. Room service was excellent and very fast. Although check out was 12, the hotel was very cooperative and let me stay till 2pm without any surcharge. Excellent staff. Highly recommended. Location also great for shopping in Shanghai.
Hotel was well located so you could walk to the shops and the door staff were very good at recommending things to do.. Reception staff were not very helpfull but i think the language barrier is a problem.
It's central location My room was too small
The lobby is a grand receiving area. The daily treats corner is excellent for afternoon snacks and quick bite on the run. The breakfast buffet is grand and delicious.
Room situation was excellent. Facilities- mediocre at best. The gym was fine but the pool was abysmal. Service- I get that the service in China is bad, I get it. But come on, train your service better. I couldn't get a taxi for half an hour, and the guy outside was trying to get a taxi for me. If they were smart, they would have called a taxi through phone.
Great location. Spacious and very comfortable room. Staff was very helpful.
Location, service and friendly staff was very outstanding. Communication was excellent. I would highly recommend City Hotel Shanghai to friends and family. I would like to return to Shanghai one day soon and would certainly stay at CHS/ I didn't like the fact that I wasn't able to stay longer!!
Great location. Staff spoke English. Clean, comfortable rooms. Will definitely stay there again. No complaints.
Very good location. Enjoyable restaurant, swimming pool and sauna. Excellent buffet.
staff are helpful. Location is great.
The room was so clean.Explaination was written by chinese.english and japanese. I'm japanese .so I was very helped .and the hotelman could speak easy japanese language .I didn't feel any stress.If had the opotunity to go changhai .I hope to stay this hotel again!
Very good swimming pool, good breakfast of Western style The rooms need reparation
Awesome location at a great price. This was more a 3 star rather than 4 star hotel.
Nice modern decor, friendly and helpful staff Bathroom is like something out of a hospital ward
Hotel staff were polite and helpful. Conveniently located. Relax and clean. Had good food within walking distant. Will go back again for next visit.
Good value for money good service good location close to Metro station nice restaurant and friendly staff
the location of the hotel , the bathroom was not so clean
location is good. and hotel itself is classic. food disappointing. also altho room non smoking, the hotel is full of smokers and smoke in the public areas.
All the staffs were excellent Nothing
Excellent. Top location for all Shanghai destinations. Spacious rooms (including standard Art Deco). Outstanding personal service and staff. Home away from home. Delicious breakfast options, al a cart & standard continental buffet. Flair, design and modern throughout. Welcome drinks, special spa offers, many extras etc (ask for upgrades, very receptive). Top of the line 5 star property that clearly offers more then the big luxury hotel chains.
location, very near railway station, various food available surrounding, walking distance to nanjing road. breakfast is not included in the room rate and very expensive, the room rate paid is not value for money since the hotel outlook is not like 5 star hotel
The rooms were very comfortable and showed great attention to detail from the huge and superbly comfortable bed to the tv in the shower recess. Service was attentive and efficient. On arrival we were escorted to our room and " introduced " to our room and all its numerous facilities. Room service was prompt and well priced.
The decor throughout the hotel is luxurious. The Art Deco room was very comfortable and more than met my expectations. The bathroom was huge and extremely well appointed. A lot of thought has gone into providing "nice little touches". Although there are designated smoking/non-smoking areas in the restaurant, I did find the smell of smoke unpleasant.
Seems that pics of web are of another hotel or very old and not aupdated. First night received a very bad smelling room, staff came and pumped out something .....unbelievable from bathroom. Day after they gave us a better room. Will not stay there again. Price is not referred to what we received
Very attentive staff Difficult location from which to find taxis
Location, price/quality, gourmet corner! Room service comes very early (7.00-8.00 in the morning)
The location of the hotel is good. The pictures shown in bookin.com website is different from waht we got. the rooms needs refubishment.
- Good breakfast selection Oldfashion shower
Location and convenience to subway and expressway. The shower was the worst that I had experienced in many hotels and that water smelled foul. It was impossible to regulate the water temperature. If I had more time I would have switched rooms.
spa was very nice and all staff were extremely helpful - definitely a pleasant place to be based out of, and a very central location for such a big, spread out city. lobby slightly dated, but possible it was just Chinese sense of decor. Recommend signing up for breakfast package, as we did not and ended up paying $50/breakfast for 2 which is ridiculously expensive over there
should be free no $21/day
the room was very comfortable - perfect location for exploring around shanghai. only stayed 1 night as a stop over before continuing on my journey, but gym was very good. i arrived at around 9am - normally check in is at 2pm; i asked if they could accommodate me; they said they could, but i would have to pay half a day extra!!! i have done this before at other hotels and never been an issue. also, first check in counter the staff said no room available so i waited an extra half hour and spoke to someone else who said there was a room available! crazy! also rooms looking a bit dated now, but otherwise comfortable; and yes i did pay the extra half a day! :(
Great executive lounge, comfortable rooms, friendly personnel. The bathrooms still no separate shower and very small
the people working there really try their best and the service is excellent.
Modern, great service,, good food and wine. Convent to city and shopping. I will stay again.
Closed to city center. Staff friendly. Have to modernize furniture of the room.
Personalet var høfflig og behjelpelig med ulike spørsmål vi hadde, bestilling av taxi, åpning av dører osv. Personalet snakket også mye bedre engelsk enn det vi hadde forventet ut fra andre kommentarer på hotellet. God frokost med mye forskjellig varm og kald mat. Gratis internett- tilgang fra rommet. Stort og renslig rom med stillegående aircondition. Treningsfasiliteter og mulighet for massasje ol. Gangavstand til gamlebyen, som var veldig koselig! Det eneste vi savnet var grovt brød og større utvalg av pålegg til frokosten, men vi klarte oss fint med det utvalget de hadde. Vi måtte betale et depositum på rommet første dagen som var et høyere beløpe enn den totale prisen for hele oppholdet, og dette skulle vi få tilbakebetalt først noen uker etter vi kom hjem. Dette gjorde at vi fikk mindre penger å rutte med på ferien.
This guest did not leave comments about this hotel.
nothing but location Everything but location. Staffs are horrible and rude. Room is not clean and dark. It's loud when I should sleep - I heard staffs are talking each other on the hall. Blankets are all over the floor on the hall - hope they didn't use it for my bed.
Location Anybody speaks English, the service is poor, the room was dirty, nobody helps with the bags, the hosting service was bad. We do not think the hotel is 4 stars.
Location is good. convenient for travel not like a 4-star hotel at all. small room and beddings look like has been used for ages.
Location is walking distance to the bund Doesn't meet 4 star hotel rate at all. Bathroom has smells, and you hear any noise from next doors. Overall not impressed experience.
This guest did not leave comments about this hotel.
Location is the best in Shanghai tour. Close to Nanjing East subway station(Line 2, Less than a block away from the Bund boardwalk (to see Pudong skyscrapers). Restaurants, Shops and stores all in walking distance. Excellent bathroom. Not many staffs can speak English.
Near the Beautiful scenery of the river. Quiet, but not far from restaurants or CBD. Nice staff bed size. Not that near subway station
This guest did not leave comments about this hotel.
Location Old and worn rooms.
Location We booked a superior nonsmoking room that was listed as one King and two single beds. The first room we were shown stunk of smoke/only two single beds. The second room was not smelly but had one king sized bed. The hotel refused to provide a rollaway.
Location - ten mins from Subway, five mins to the bund Old and tired hotel, behind main street with smokey rooms as they can not offer non smoking room
Location right on the shopping district downtown. Really fashionable hotel. Asked for a non-smoking room but got a smoking room and were unable to change. The front desk was really rude and unable to explain the priceI, which for a start was not the same as on Hotel.com´s webpage. In my room you could hear the honking of the cars all night. Room was a little run down and tv channels were not installed correctly, hence could not see any tv. Almost only Chinese tv channels. Would recommend hotel Howard Johnson, Shanghai Plaza 100 m from this hotel. Better service, better breakfast, better rooms and better pool and gym section.
Good reception, concierge and housekeeping. Prompt response
Location is perfect (hotel entrance just on Nanjing road) , free internet 24 hour
The hotel is located in a superb position: just a short walk to the People's Square subway station, where you can get on/off one of the three lines interconnecting there. Almost everything essential is within walking distance: eateries, shopping complexes, 24/7 convenience stores and even some tourist attractions. The rear entrance to the hotel faces one of the most important, and crowded, pedestrian areas in Shanghai: business on both side of the street goes on until 10-11 pm or so. The hotel staff, with the exception of the receptionist who checked me in, seemed to lack the most basic good manners toward their guests: when I walked in the Majesty Plaza, the porter didn't even offer to take my luggage, while the security guy strolling in the lobby was clearly not used to greeting people entering or leaving the hotel premises. Three cons: my room was a bit smelly, since I was given a smoking room in spite of my request for a non-smoking one; at nighttime, the noise from the street was loud enough to disturb your rest and, last but not least, the room was clean but not spotless. In my opinion, the hotel as a whole, suffers from its former 5 star rating: a more glorious past that,at the time,seems to be definitively past.
it is an old hotel and rooms need renovation. The lobby area is very grandy thats why this hotel is 5 stars. other than that it is 3 stars standard. Recepetionist was very rude and busy all the time. They dont have a good understanding of good customer service. Not all of them to be fair just a man who was a total jerk
Spacious room Luxurious decorations an furniture Kind staff Centric location Amazing sky bar In my rate was not included breakfast, and I feel I pay a lot per night Rooms were not cleaned up throughly every day
The hotel was clean and the staff was very friendly. Was upgraded on check-in to a Suite. The room was in good condition with plenty of room. I would stay there again. Nothing I didn't like, Maud provided cplimentary bottled water daily which was nice.
Very good location, no problem with early check in . You can take the subway (metro) from the airport (Line 2) to the hotel door (People Square station). Safety is poor. Anyone can access the elevator. No security and no need to use the room key to get the lift.
Very nice staff !
We stayed at this hotel only for 3 days, at the door you are welcomed by many belman and doors are opened by females in white uniforms, very classy. The person who checks you in brings you to the room, we had to call for our bags as they may had forgotten to bring them up. You have free internet phone to call international, the beds are like haven, so make sure you have a wakeup call in the morning. The views are really nice overlooking the river. Upstairs on the 14th floor you can enjoy a drink overlooking the skyline of Shanghai, just beautiful. Breakfast is very expensive (118 -270 rmb), but that comes with a 5 star hotel, service is very good expect one morning when I had a breakfast meeting, we had the feeling that our plates were taken away, so we could leave. But if you can get a good roomrate at this hotel as we did and an upgrade, this is the hotel to be. Metro is 15 minutes walk that is the only downside of the this location, but what do you expect there is always a rollsroys...
This is the best Peninsula Hotel in the World.
Når man er på et sted der man ikke kan språket (kinesisk), er det greit å være på et hotell der alt fungerer, og der de fleste snakker ihvertfall en del engelsk. Det er rent og pent, og ligger sentralt til. Men da vi kom, kunne de ikke finne reservasjonen vår. Det var ubehagelig, så her er det forbedringsmuligheter mellom booking.com og hotellet, for jeg vet ikke hvor feilen ligger. Dessuten virker det som om vår garanterte pris ikke var noe hotellet hadde tatt inn over seg. Kanskje det at barpersonalet kunne få en liten oppdatering mht. vinservering. Vi hadde lyst på et glass vin om kvelden, og da var det for eksempel en kveld de ikke hadde hvitvin... Hvis hotellet skal være internasjonalt, vil de nok få gjester som av og til vil ha sterkere saker enn te, uten at man av den grunn er noen drukkenbolt.
Meget bra! Veldig sentralt. Flott hotell. Nei.
The bed is very comfortable, as Marriott is popular for that.
Nice view. Nice location. Too crowded by the pool. It was not only for the hotels guests. They seemed very unproffessional, and in manko of towels they tried to give me one that was aleready used??!
The location, the quality of the premises, the view The fact that it was nearly impossible to communicate with the staff in english, although they were very keen to help
Room was amazing and what a view. Staff was great, speaking English not a problem and very friendly and helpful with arranging taxi service. I feel for the price of the room that free internet should be included. If persons had to pay for TV service they would choose an alternate hotel and in this day and age internet is a necessity.
Very good hotel in the centre of Shanghai. Attractive areas of Shanghai at walking distance. Room at 55 floor with exceptional view. Good service.
Hotel staff spoke English and were very helpful. The room was beautiful and the location was excellent being next to Yuan Garden Mentro. You can walk to the bund from here in about 30min. Try out the pool and steam room! Construction was taking place, so could hear hammering at times. Try to get a river view that actually looks out at the river and China Town. (like the pool the does) vs. the side that looks out at the city or the other side that looks out at nothing really special. Internet is not free! Catching a taxi was very hard. There are just jot enough to go around.
Beautiful hotel in excellent location. Spacious rooms with good business facilities. Staff were generally helpful. Some staff were less helpful than others - it would improve the hotel's profile to enhance and monitor consistency of staff behaviour. The good staff were actually outstanding.
Hotel was very clean and the bed was just comfortable. The massage that we asked the concierge to book for a house call was a godsend and cheap. Wireless is not free. Only 2 bottles of water were complimentary. A lot of staff did not speak English.
The room was amazing, in particular, the huge restroom.
The hotel is located just adjacent to the Yu Garden, ah historic and picturesque neighborhood the recalls the Shanghai of yesteryear. It is fascinating to walk through the little lanes and see the ancient buildings. The Yu Garden is a real gem as well. The hotel is located just above the Yu Garden subway station and could not be more convenient for getting around the city. The hotel is clean and modern. The staff was wonderful. The executive lounge had great food and a terrific view. Our room was large and comfortable. All in all this is my favorite hotel in Shanghai. The mattress in our room needed to be replaced--it was a bit lumpy.
to spent time at the 17. floor with the wonderful view our room was just opposite of the 17. floor kitchen, and we woke up early in the morning with the noise coming from there, as the door of the kitchen left open.
Very spacious room, huge comfy bed & free standing bath. Great view of the city. The rooftop bar was excellent and the location was good for sightseeing. Room was surprisingly quiet for location- and I am a light sleeper. Would definately stay here again. The 3rd floor restaurant was tired looking, and the food was ok but nothing special. I regretted it almost the minute I sat down and saw the tattered menu. The breakfast was over priced for what was served.
An oasis with great views on the Bund. All the details in your room and bathroom to feel like at home. Quality of materials and great bed. a real bath looking at the river had no price after meetings Staff is overall really unefficient. Poor English Level specially on the phone. We even asked the concierge to book a defined restaurant, asked him if he did which he said yes and we arrived no booking! Breakfast management and overall food proposal and quality should be improved. As written at the entrance, soft opening still
Extremely stylish hotel in excellent location ...very comfortable with modern luxury facilities Very minor issues ... lack of explanation of hotel servises in room ... needs hanging hooks in bathroom, maore suitcase space
To be pleasant to me all!
Absolutely beautiful hotel, the view can't get any better. Breakfast spread is great. Fantastic location. Staff was very polite and courteous, however, not very knowlegeable. Seem to have a problem with the communications. While the buffet breakfast is great, we had lunch at the hotel (a group of 6) and after an hour (no exaggeration), the dishes came in one at a time, with a 5-10 minute intervals. By the time the last dish arrived, the first lunch was already cold. Service was very poor. Dinner experience: Again, the wait staff need better training.
The Hotel is well designed, well situated, right size - all to please but lacking in certain services one would expect at this type of Hotel Wireless Internet unreliable, Air Conditioning not efficient at night, assistance at the Concierge desk very limited, not only language but knowledge lacking.