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The lobby is a grand receiving area. The daily treats corner is excellent for afternoon snacks and quick bite on the run. The breakfast buffet is grand and delicious.
Room situation was excellent. Facilities- mediocre at best. The gym was fine but the pool was abysmal. Service- I get that the service in China is bad, I get it. But come on, train your service better. I couldn't get a taxi for half an hour, and the guy outside was trying to get a taxi for me. If they were smart, they would have called a taxi through phone.
Great location. Spacious and very comfortable room. Staff was very helpful.
Meget bra! Veldig sentralt. Flott hotell. Nei.
Når man er på et sted der man ikke kan språket (kinesisk), er det greit å være på et hotell der alt fungerer, og der de fleste snakker ihvertfall en del engelsk. Det er rent og pent, og ligger sentralt til. Men da vi kom, kunne de ikke finne reservasjonen vår. Det var ubehagelig, så her er det forbedringsmuligheter mellom booking.com og hotellet, for jeg vet ikke hvor feilen ligger. Dessuten virker det som om vår garanterte pris ikke var noe hotellet hadde tatt inn over seg. Kanskje det at barpersonalet kunne få en liten oppdatering mht. vinservering. Vi hadde lyst på et glass vin om kvelden, og da var det for eksempel en kveld de ikke hadde hvitvin... Hvis hotellet skal være internasjonalt, vil de nok få gjester som av og til vil ha sterkere saker enn te, uten at man av den grunn er noen drukkenbolt.
Staff was discourteous , they intentionally tried to push a bad quality small room to us . When we bluntly refused to accept the small room, and told that we would not stay in this property, they offer other better room, however still on lower floor . Overall a good property but extremely bad employees attitude, pushing bad rooms 1st to customers. Not expected from such chain of hotels
Very nice staff !
Very good location, no problem with early check in . You can take the subway (metro) from the airport (Line 2) to the hotel door (People Square station). Safety is poor. Anyone can access the elevator. No security and no need to use the room key to get the lift.
The hotel was clean and the staff was very friendly. Was upgraded on check-in to a Suite. The room was in good condition with plenty of room. I would stay there again. Nothing I didn't like, Maud provided cplimentary bottled water daily which was nice.
Spacious room Luxurious decorations an furniture Kind staff Centric location Amazing sky bar In my rate was not included breakfast, and I feel I pay a lot per night Rooms were not cleaned up throughly every day
Good views and location
Kindness of staff; good location;pleasant rooms & kind service Staff not so experienced regarding follow up buffet; food on buffet mostly luke warm;cuttlery missing; ac often too cold, on 50th floor music too loud and not adequate for breakfast; smoking department next to the food
The location and the hotel facilities were very good. Misunderstandings with staff all the time. Level of English pretty low. I guess it's China experience overall.
everything went well I can only propose to take ths hotel. it is very central - no high taxi fees are required.
The location is great but most rooms have no views. The products provided is top of the line and the jazz bar, though did not play jazz when we were there, is a nice old time Shanghai fair. The facility is older even after the renovation. The switches are so over-used that one is hard to read what the switch is for. The shower room insulation is old so that water leaks to the toilet area whenver the shower is used.
the location of the hotel , the bathroom was not so clean
All the staffs were excellent Nothing
location is good. and hotel itself is classic. food disappointing. also altho room non smoking, the hotel is full of smokers and smoke in the public areas.
Hotel was very clean and the bed was just comfortable. The massage that we asked the concierge to book for a house call was a godsend and cheap. Wireless is not free. Only 2 bottles of water were complimentary. A lot of staff did not speak English.
The hotel is located just adjacent to the Yu Garden, ah historic and picturesque neighborhood the recalls the Shanghai of yesteryear. It is fascinating to walk through the little lanes and see the ancient buildings. The Yu Garden is a real gem as well. The hotel is located just above the Yu Garden subway station and could not be more convenient for getting around the city. The hotel is clean and modern. The staff was wonderful. The executive lounge had great food and a terrific view. Our room was large and comfortable. All in all this is my favorite hotel in Shanghai. The mattress in our room needed to be replaced--it was a bit lumpy.
Hotel staff spoke English and were very helpful. The room was beautiful and the location was excellent being next to Yuan Garden Mentro. You can walk to the bund from here in about 30min. Try out the pool and steam room! Construction was taking place, so could hear hammering at times. Try to get a river view that actually looks out at the river and China Town. (like the pool the does) vs. the side that looks out at the city or the other side that looks out at nothing really special. Internet is not free! Catching a taxi was very hard. There are just jot enough to go around.
The room was amazing, in particular, the huge restroom.
Very spacious room, huge comfy bed & free standing bath. Great view of the city. The rooftop bar was excellent and the location was good for sightseeing. Room was surprisingly quiet for location- and I am a light sleeper. Would definately stay here again. The 3rd floor restaurant was tired looking, and the food was ok but nothing special. I regretted it almost the minute I sat down and saw the tattered menu. The breakfast was over priced for what was served.
to spent time at the 17. floor with the wonderful view our room was just opposite of the 17. floor kitchen, and we woke up early in the morning with the noise coming from there, as the door of the kitchen left open.
Beautiful hotel in excellent location. Spacious rooms with good business facilities. Staff were generally helpful. Some staff were less helpful than others - it would improve the hotel's profile to enhance and monitor consistency of staff behaviour. The good staff were actually outstanding.
There for a business conference. Very good gym. 20 minute walk to the Bund along Nanjing Street, a no cars shopping shopping mall that goes on for blocks. Overall, an excellent hotel and I would stay there again. Last couple of nights the temp control in the room was not working as effective as it should.
Great Hotel ! Get the business center included with the price it's worth it! Very clean ! Great service, fabulous views!
Extremely stylish hotel in excellent location ...very comfortable with modern luxury facilities Very minor issues ... lack of explanation of hotel servises in room ... needs hanging hooks in bathroom, maore suitcase space
The Hotel is well designed, well situated, right size - all to please but lacking in certain services one would expect at this type of Hotel Wireless Internet unreliable, Air Conditioning not efficient at night, assistance at the Concierge desk very limited, not only language but knowledge lacking.
Absolutely beautiful hotel, the view can't get any better. Breakfast spread is great. Fantastic location. Staff was very polite and courteous, however, not very knowlegeable. Seem to have a problem with the communications. While the buffet breakfast is great, we had lunch at the hotel (a group of 6) and after an hour (no exaggeration), the dishes came in one at a time, with a 5-10 minute intervals. By the time the last dish arrived, the first lunch was already cold. Service was very poor. Dinner experience: Again, the wait staff need better training.
An oasis with great views on the Bund. All the details in your room and bathroom to feel like at home. Quality of materials and great bed. a real bath looking at the river had no price after meetings Staff is overall really unefficient. Poor English Level specially on the phone. We even asked the concierge to book a defined restaurant, asked him if he did which he said yes and we arrived no booking! Breakfast management and overall food proposal and quality should be improved. As written at the entrance, soft opening still
To be pleasant to me all!
This is the best Peninsula Hotel in the World.
We stayed at this hotel only for 3 days, at the door you are welcomed by many belman and doors are opened by females in white uniforms, very classy. The person who checks you in brings you to the room, we had to call for our bags as they may had forgotten to bring them up. You have free internet phone to call international, the beds are like haven, so make sure you have a wakeup call in the morning. The views are really nice overlooking the river. Upstairs on the 14th floor you can enjoy a drink overlooking the skyline of Shanghai, just beautiful. Breakfast is very expensive (118 -270 rmb), but that comes with a 5 star hotel, service is very good expect one morning when I had a breakfast meeting, we had the feeling that our plates were taken away, so we could leave. But if you can get a good roomrate at this hotel as we did and an upgrade, this is the hotel to be. Metro is 15 minutes walk that is the only downside of the this location, but what do you expect there is always a rollsroys...
The location is great and they have English-speaking staff. The Hotel itself is very comfortable and the mini-bar is refilled everyday and Free (coke & sprite, water and cookies). The Restaurant of the Hotel, in the 4th floor has a wonderful view and good food. I went for breakfast and lunch, the prices are ok and the food is safe and tasty. The subway station is 2 blocks away, quite convenient. The location is good but there is a strange neighborhood crossing the street (not unsafe but not nice to walk either).
The hotel was an excellent value for the price paid. The location was perfect. It was walking distance from the bund, yu gardens, xintiandi and many other attractions. The staff was extremely helpful as well. If you're traveling on a budget (and even if not) I recommend it highly.
Not a typical hotel room with just a bed. Very comfortable and loved the additional amenities. Will definitely bring my wife here in the future.