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Room was very clean, great shower, friendly daytime staff. Extras once arriving were a bit much. $35 per night for valet parking + tip = $40+, expensive minibar & snacks in room, extra charge for faster internet. Overall star rating should be 3.5.
Great location. Friendly atmosphere. Tourist trap, small room & terrible view for a high price. Thought it was a chic-hotel, but instead felt like a hotel on the Vegas strip. It was a bit cheesy, and for the price I would've expected it to be more upscale.
Location of the hotel was perfect. . Staffs were very kind. Special thanks to , the bell guy. No microwave in the entire hotel area at all. I needed a refridge instead of the minibar. No laundry room even though this hotel is located at the beach.
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Modern design and green/eco-friendly. Great location. Going to the parking ramp, having the car brought over and then having to drive oneself out is pushing the concept of valet. (Upon arrival it was drop at the front door.)
Location We were given a room in first floor next to kitchen!! Every day we would wake up at 5:00am by the noise coming from there. Absolutely horrible experience. I complained. A lady from staff called me saying that they would change our room. never happened!
Great location and modern building. Staff was outstanding and overall the stay was really quite delightful
The staff was exceedingly helpful and accommodating. The location was outstanding.
location and every room has a balcony
Location -staff -pool-room No
This guest did not leave comments about this hotel.
Location Staff and service
A very good hotel in the right location There was nothing i didn't like about this hotel
Everything The constant noise on the backside of the hotel, probably some type of generator.
Everthing about this hotel was great the location and the staff were excellent.the room was great and had the most comfortable bed of all the hotels we strayed at during our trip to the U.S. its a very charming place to stay and I would definatly recommend this hotel and the area for your stay in la. The only problem was there was a lot of street noise at the back of the hotel in the morning but it was'nt a big deal. Also you have to pay for parking at the hotel which is $21 a night. Cheaper parking is available in the area.
The hotel is very welcoming and and has an overall relaxed vibe. excellent location. it's very vintage in its deco look, but well maintained. you feel like you've stepped back in time. quite charming. and, the staff is very gracious without being intrusive. I actually have no negatives. my experience was ideal!
Excellent location with a strong own atmosphere and beautiful location
Location, cosy feel, helpful staff Bathroom felt a bit dated (but it was perfectly adequate), no reply to an email query I sent following my stay
Great hotel with soem real history in a great location. They ahve done a great job of up-dating without losing the history. The staff were very friendly and helpful. No.
The intimacy of the hotel - it is private and feels far less commercial than the larger international hotels.
Had the charm of an old classic hotel, yet the rooms were fully updated and quite comfortable. Great small hotel feeling. Close to the pier, shopping, and dining options Just hate paying for parking, yet you are right in the middle of Santa Monica. Just an pet peeve, not a negative for the hotel.
Nice staff. Neat building. Little expensive. Great food.
They did not have our reservation when we checked in; after calling twice to confirm. During those two calls, I was put on hold for thirty minutes the first time and eight minutes the second time..finally, they confirmed. Yet, upon arrival, they did not have our reservation and I had to check my confirmation email on my phone to prove it. No "sorry" gifts/amenities were given.
Everyone went above and beyond to make the stay comfortable.
The hotel decor was pretty sterile. The Viceroy across the street was much more esthetically pleasing. The pool was ok, not great. The coffee bar was under staffed and looked temporary. Good for location. Staff cheerful, but not what I expected.
Staff was amazing Hotel was tired , carpet needs replacing, very tired
The staff was amazing very friendly and helpful Hotel needs to be renovated probably nice in the 90s. Way over priced. $35/day for parking and $15/day for wifi. I would not stay here again and I def would not recommend this hotel to anyone. very disappointing.
Shower would flood whenever we used it and the toilet kept malfunctioning.
I was very disapointed with my room..... Front desk staff very nice. I asbar staff very unfriendly..will probally not stay here again. For the price of room very dissapointed.
It was really terrific...
Location Price and staff when I checked in seemed annoyed that they had to help me.
The service was amazing! The location couldn't be more ideal! The shuttle for the marathon was right behind the hotel. The finish line was right on the pier. Perfect place to just walk to 3rd St. promenade to carb up before the race. The room was quiet and comfortable. There was quite a bit of construction going on so parking was a bit confusing. We had to move our car before 11pm to the public parking garage. Also, late check out was not available, so if you are not staying that night of the marathon you would need to check out that morning and have them hold your luggage.
I like how close it is to the Santa Monica Pier. It really is very close to it. I booked a King bed...and when I got there I was told there weren't any. I think the worst thing possible for a hotel, is to place a reservation and then have that reservation be unexpectedly modified.
Comfy bed, proper hair dryer, complimentary fast wifi in room, complimemtary dressing gowns, ipod docking station in room, facilities excellant, location is perfect for pier/beach as you are literally across the road, also very near 3rd street too for shops and reataurants. Staff very helpful and friendly.. Would defiently stay here again and again. I couldnt stay longer!!
-Very friendly and helpful staff! -Rooms have been nicely updated and were nicer than I expected -AMAZING location, especially for the price! -Was able to check in prior to 4pm and extend checkout to 12pm -Free breakfast foods and coffee in the lobby (we didn't take advantage, but I didn't know they would be provided) -Able to hold our bags between checkout and our flight (thank you!) Overall very satisfied and plan on staying here again. Looking forward to their lobby update to match the rooms! Lobby is currently very, very minimal but looks like it'll be nice when finished! -Remodeling and there is no lobby (just keep that in mind) -Because we booked through Kayak, the hotel was not able to guarantee a double room booking, even though I paid extra for two beds -Did end up receiving a room with a king bed and pull out couch. King bed was very comfortable. Couch was very uncomfortable -I would NOT book this room through Kayak! Call Wyndham directly. Between the hotel and the third party, you'll get stuck in the middle if they can't promise a double bed. Each will tell you to call the other service and that there is nothing they can do, leaving you potentially in the lurch.
Great location to everything. Friendly staff and one block from the Ocean. Very pricey. Parking was $42 a night with tax!
Room nicely remodeled and updated. Staff very helpful. Location couldn't be better. Parking fee.
One of the best customer service experiences I've had at a hotel in years. The front desk staff, the valet, housekeepers, and the service technician were all excellent. The service technician had to come to the room because the heat wouldn't turn on and he arrived in less than 5 minutes and had the heat working in less 3 minutes, and was polite and amiable. The hotel was clean, and in a great location (walking distance to the pier, good restaurants and bars, and the 3rd street promenade shopping area). Didn't use the pool but it looked nice. Overnight parking at the hotel is an extra $40; in my opinion, it should be included for guests.
Very secure. Clean and comfortable.
Very good location. Beds are too small and the parking charge is absolutely ridiculous. That alone would keep me from staying with you again.
In front of pier The rooms were dark and poorly decorated facing a very busy and extremely noisy highway. Though the hotel is facing the sea, it is very difficult to get to the entrance. The parking was exorbitant: $43 a night!!! I do not recommend this hotel
The location was great only a short walk to the pier. The rooms were clean enough. There was a pool. The elevator worked. The elevator was busy during the day with cleaning staff. Our rooms didn't get clean until very late in the day and then barely. There was a pool but no one told us how to find it. There was a resturant in the hotel but no signs for it or any thing in the information in the room about its even being there. I paid extra for the ocean view witch was almost none existent. Not my best experience with Wyndham
Hotellet ligger bra til rett ved Santa Monica Beach. Det blir opplyst at hotellet har parkering. Da vi ankom hotellet hadde de ikke flere plasser igjen,men vi kunne få leie plass av hotellet ved siden av for 25 dollar.Det var helt greit,men da vi skulle hente bilen kostet det 33 dollar.De hadde aldri hørt om en pris på 25 dollar.Det ble også opplyst om at det var frokost på hotellet.Den frokosten besto av en kaffekopp og bagel i hånda.Det var ikke noe frokostrom,kun en stol inne i resepsjonen.Det går ikke an å reklamere for frokost,når det er dette som møter gjestene.Rommene var av en elendig kvalitet.Møkkete,slitt og utrolig lytt.Vi hadde booket rommet for fire netter,men sjekket ut etter en natt.Dette er mere 1 stjernes vandrehjem,enn 3 stjernes hotell.Styr unna!
God beliggenhet både ifht strand og shopping. Baderommet var elendig. Trangt. Kom nesten ikke vann ut av dusjen, tok evigheter å regulere temperaturen på vannet.
Beliggenhet nær srand Pris står ikke i forhold til standard
Hvis man bor 4 personer- får man to soverom og ett bad Detv ar veldig trangt og dårlig standard.Resepsjonpersonalet var ikke imøtekommende da vi ba om info om transport til utflukter,de pekte bare på PC en ...vaske pesonalet gjorde god jobb og var hyggelige .Men ønsker man å bo nærme stranden og en hyggelig gågate (3. street ) så er det en bra plass
Location Dated, dirty, cheap, stickey
Great location to get to the pier and the promenade. Good dining options within walking distance. The first night we arrived was SO loud! There must have been a party at the hostel across the street but it felt like it was in our room. The music didn't stop until 3am.
Older man at front desk was rude upon my check in a just totally ruined my stay there. Your staff..
The staff was nice. They had no record of our reservation, and they were all booked up. I had ten teenagers with me, hundreds of miles from home, with no place to stay. They helped us find another hotel, but it was almost double the price. Very stressful.