Santa Eularia des Riu Hoteller

breakfast staff and content coolness of the environment The most expensive and the worst Gin and Tonic at the roof bar in the world!!!

Good rooms-excellent position of the hotel (good vievs) Food very average

Very friendly and helpfull personell and staff. Upgrade to a room with sea view, thanks! Internetaccess by WIFI very poor in our room, much better internet-reception in the corridor. Need for upgrade to today standard

i did not like anything speacial, highly priced, and the food was horrible, the desk staff wanted more money for the 5year old when i had already cleared it with invisa direct, the food was horrible, they wanted more money for the 5 year old and the spa and gym was closed but i ran invisa la cala first before i booked and they said the gym and spa was opened thats why we booked ,and its highly priced and there no soft drinks when you have paid for half board, cleaning of the rooms was poor they dont wipe the surfaces or nothing.

We liked teh staff very much. Everything was well organized and overal we can say that we had value for our money.

Hotels pools and gym were great. Andrea was very helpful. Great looking lobby also. It took me a long time to check in. Elevator got stuck while i was using it to go to the second floor. I could use one out of 4 times that i would go up or down because it took too long. Internet connection was really poor and was not working with my password. It would revert to the original screen. Phones were not set up for calling the lobby. After i asked around I was told to use 9. It took too long to order a toothbrush. not a 5 star experience and worth my money unfortunatley.

Great pool. Excellent beach area. Good location. Air conditioning didn't work. Staff was not as responsive as we would have hoped. Not quite full value for our money.

Nothing at all! This was the worst hotel we stayed in during our 2 weeks travel in Spain. The staff was very unfriendly, not polite, with no willingness to help, the answers like "it's not our business", "we cannot help you with this", " you can do it yourself" were a usual thing for them. The room were not clean, once it was not cleaned at all, we had to ask several times to clean it before they started doing something. We will never stay there again and will never advice anybody to do it.

lack of services, too much noise, hotel staff not customer focus

Friendly staff and very clean. Also, facilities were excellent and condition of hotel is lovely. Room was a lot smaller than depicted in website pictures which I found very disappointing. The room, while clean was small and 'pokey'. I had a problem when trying to pay in that both my credit cards where denied. Despite calling my bank and being assured the problem was with the transaction carried out by the hotel and not the card itself the night porter refused to acknowledge this and I had to pay with alternative funds at my own expense. It should not be advertised that credit cards are accepted when they are not or there are problems which staff refused to acknowldge.

The staff were excellent and made the whole stay an extremely positive experience. Rooms looked a little tired but spotlessly clean.