The staff is very attentive and are definetly well trained Not what you would expect. Old, dated, not well kept. Stains in the shower, bedroom carpets. Gardens are not kept properly
Love the property itself and how big it is. Features an indoor and outdoor pool, indoor being part of Golds Gym attached in the rear. Big highlight was the breakfast that was included, the selection of Costa Rican food was absolutely delicious and they had a very wide variety and selection. The room was big, comfortable, and clean, and housekeeping did a wonderful job after the first night when we left the room in disrepair. Staff was helpful and friendly and offered suggestions on things to do while in San Jose. Free parking and WiFi were a bonus The AC did not work so well in our room and kind of made a buzzing sound most of the night. The shower was busted in that the handle that turns faucet to shower didn't work properly and when you ran the shower it was still coming out of the faucet, thus interfering with the shower pressure. I did mention this to management the following morning, but they were unable to resolve the situation. The sink also was full blast when turned on which meant the water was getting all over the floor. These are minimal issues and I'm sure not every room is like this.
The staff was very kind and accommodating and the rooms were very clean!
The value was extraordinary, loved the hotel, included breakfast and prices at the bar provided value unmatched anywhere I have ever stayed. I did not even get a chance to visit the onsite casino. Staff was friendly, helpful and spoke English very well. Rooms very very well kept, This hotel in San Jose central...it is well located and 30 min from airport. I will never stay anywhere else.
good for a quick business trip staff was courteous dirty carpet in room. some maintenance was needed. breakfast was average.
My family were located on 4th floor which had special priviledges such as happy hour drinks and free snacks while my granddaughter & I were on 2nd floor as we booked later than the rest. The manager, without hesitation, arranged for us to have a special pass key so we could enjoy the same privileges. What a great service! Beds were very comfy and the staff were great. Location further from the airport than anticipated
I was very pleased with our stay at the Radisson. Great location within walking distance to downtown Central Market, National Theater, etc. rooms were clean and comfortable and the breakfast was great. Staff was helpful and accomadating with any questions / requests. Would definitely stay here again. On site bar /restaurant was a bit pricey.
The staff were helpful and the rooms were clean. Breakfast was included in my stay and was quite nice. Good overall! Google maps directed me to the back side of the hotel and the area behind the hotel is a bit sketchy at night. The hotel has a guard and a fence so it is safe
The staff are always friendly and call you by name. Facilities always clean and organized. Very good and tasty free breakfast. I am always happy with their beds and the rooms are very spacious. Bathrooms are always clean and stocked.
Good location TV was not working all night.
The bed was broken.
Clean, quiet, comfortable room. Staff very friendly and helpful.
The facilities are nice and clean but what really stands out is the amazing staff. Each employee there was very friendly and helpful, with a big smile! They speak English and tolerated my attempts at Spanish. I complimented the manager on his skill. It seems odd that there are few window screens, there in a tropical rainforest, but I guess that is a country-wide norm, and it was really not a problem.
Because we were staying 2 nights, we did not have our room cleaned, so I did not get a coffee package for the next morning. When I went to the desk to ask for one I was told I was not allowed one. Also they did not have tea bags.
The room was clean and reception area was well organized. There was one doorman who was very kind to us. I think the main thing about this hotel is probably the location. But don't let that fool you. It's maybe a 7 minutes walk to Avenina Central, which is where everything is in San Jose. We took a taxi, $6, to downtown San Jose on the first night.
Its price There is no way it is 3-stars. It is two stars and that is a very fair assessment. The breakfast is cold, the beds have springs on the surface, the towels are old, stringy, and have stains. The shower curtain and attachments were poor, the staff okay.
Staff, specifically Angelica who was incredibly helpful and showed enormous customer service by not cracking while dealing with an angry self-entitled guest who yelled at her about things far beyond her control. Also, the decor was really gorgeous No hot water after dark and not until 4:30am, low water pressure, wifi slow and only in the lobby, windows were not 'soundproof', fan was stuck on high, almost no TP in the room (cold shower at 4am was not fun,) bed hard, no remote. Was not as advertised.
Hmmm--I liked the main entrance, but there's wasn't much going on in that space. At least it looks presentable. 1. Room was not well ventilated. Also, the covers on the sheets were dirty, with stains visible. 2. Room: The lighting in the room was horrible. It felt like I was in a morgue. Brighten it up.3. Room: they never cleaned my room.4. Took 4ever 4 svcs
Was clean, comfortable, and as a young solo female traveler I felt safe here. The staff spoke English and it was easy for me to get information to send to my family so they knew where I was. The staff was professional, and despite my room being right next to the receptionist area, they acted professionally and courteously even when a guy left my room the next morning that I clearly had not arrived with. The room key was in the form of a block and a physical key, which made it awkward to go out with because I couldn't easily store it. Also there were no outlets close to the bed which was inconvenient. It was also kind of confusing finding the receptionist area from the parking lot.
Centrally located, within walking distance of downtown and attractions. The price was right, the desk staff was mostly pretty friendly. The restaurant was very good and reasonable prices. The matress was a foam pad. The room was not even close on any level or even similar to the room pictured for the type of room I selected. It was extremely dark and smelled bad. The bed was not made, dirty sheets and a scratchy blanket were provided.
Kind Personal stafft Location seems a little insecure
Good, clean room for a reasonable price. Staff was very nice.
Beautiful old building. All but 1 staff member extremely pleasant and courteous. Great bar with good value. Excellent food. Great location and very secure.My reservation was My reservation for the 1st night got screwed up and they sent me to a much less elegant hotel. This was disappointing and very stressful as I'd just gotten in from my international flight. However, they more than made up for this mess-up