Beliggenheten er utmerket. Fin atmosfære og hyggelig og hjelpsom betjening. OK "value for money" på denne tiden av året. Rommene (de-lux) kunne gjerne vært frisket opp litt. bar preg av gammel storhet men virket slitent. Ikke tilfredstillende vanntrykk og dusj-opplegg.
the location poor quality for a 4 star hotel
Beatifull, recently renewed, location, modern. Booking description very accurate. Very poor concierge services when it comes to restaurant recommendations and reservations.
Location and the art deco of the dinning room The room; too small and smelling terrible bad. The "mini elevator", the "mini halls"...The external appearance of the hotel is magnificent but inside it is quite reduced
location no wi fi, internet connection, absence of power outlets in the room, overall business use made it impossible
Hotel was centrally located. Staff was very courteous and helpful.
Expected more for the value... Air condition didn't work, no hairdryer in the room
The room and decor, and location. Disappointed the bar area was always unstaffed. It seemed the hotel didn't want us to use it. They had a lovely breakfast area that was empty but sent us down to the basement, so we went out for breakfast. Made no sense??
Hotellet ligger veldig sentralt og er et utmerket utgangspunkt for å oppleve høydepunktene i Roma. Det meste ligger i gangavstand eller en liten taxitur. Rommene er meget gode og servicen på hotellet er veldig bra. Restauranten er lekker, og frokosten er helt super.
Luksusfølelsen var til å ta og føle på. Flere ganger i løpet av oppholdet var det folk på døra og spurte om alt var OK. Nei :-)
god betjening i resepsjonen, god frokost, sentralt beliggende hotell med lett adkomst til Romas severdigheter
Det er et gjennomført hyggelig og trivelig hotell med sentral beliggendhet og med et serviceinnstillt personale. Til tross for et utmerket hotell, er prisen kanskje noe høy.
Meget sentralt sted for besøk i Roma. Gangavstand til det meste av severdigheter, Hyggelig og hjelpsomt personale.
Beautiful hotel - true luxury experience. Extremely friendly and helpful staff. Clean and well appointed rooms and facilities. Great recommendations for dinner including Girarrosto Fiorentino - do not miss.
Why Offensive?! This hotel is excellent!!! Very friendly & proffessional staff. Each and every member of the staff, from all departments was so nice and efficient! We really enjoyed our stay there, thanks to the wonderful treatment, and also the location and facilities. The fact that we couldn't stay longer...
Rooms were beautifully decorated. Outfitted with very comfortable linens. The staff was very attentive.We are definitely staying here on our next visit to Rome
The whole atmosphere, the hotel was worth it of a 5 star hotel. Fantastic stay.
Restaurant waiter Front desk Reception lady with very bad attitude Trying to use slogan (our role in eourp !!) like teaching her guest ????!!!
I really enjoy hotel , room were nice Clean less the bathroom
Pretty much everything was great but some small amenities wasn't available when asked for. Room didn't have iron and board. It's a 5 star hotel eveything should be available when it comas to Small amenities which are even. Available at 4 star hotels. Had to ask for toothpaste a 2nd time and then it was provided. Otherwise staff was really helpful and friendly which is very important.
Beautiful room and appointments. Excellent air-conditioning. Breakfast too expensive
One of the very best hotels we've ever stayed in, almost faultless
The staff was amazing. They all knew our names from the moment we checked in and made us feel very welcome and at home. The concierge provided excellent recommendations for food which was always spectacular and reasonably priced. The Palm Court bar is an Art Deco fantasy. Our BEST stay in Rome, and we have been many times. We will only stay at the Hassler in the future!
Wonderful staff with first rare service.
Comfort and location Reception staff not really polite or friendly
We were upgraded to a suite just because we had mentioned in our booking that it was our wedding anniversary and were offered a bottle of champagne and strawberries upon our arrival.. For such a luxury hotel,I thought the breakfast buffet was not at par.The cleaning crew were often late and forgot to provide soaps and other cometics like gels and shampoos and shower caps.
Excellent location for all the sights and dining locations of Rome. Also, close by to the Metro.
The drain in the shower was obviously stopped b/c the water built up and spilled out into the floor every time we took showers.
The comfort of the bed I believe it is over-priced
The bar and lounge area was very beautiful and relaxing. Breakfast was excellent, though expensive. I did not like the attitude of some of the staff at reception. The plug in the bath was not closing properly. Hot water was not always available.
The staff were incredibly lovely and helpful. The location was terrific in relation to many sights. Can walk to Spanish Steps & many others. Hotel is clean, beautiful & basically comfortable. I visited in December and with the heat turned up to high I wasn't able to get the room warm enough. That is my only complaint.
Location of the hotel problem during checking, took long time.
Free room service coffee. Fantastic rooms Very friendly and helpful staff
surounding area location fisrt they wanted to give an inside dark room,than what I had was on the top flor,with terrible wiew
The room was big and comfortable. Staff were friendly. Housekeeping was poor. Also, there were several steps inside and outside the hotel making it a nightmare for parents with a baby and a stroller.
I really loved the bathroom. The size, the quality of material, there was marble all over the floor and the walls. The room was also allways very clean and the bed was very comfortable. The hotel needs some renovation, even though I like the renaissance style and by no means should this be altered. However, it's a pity that the heating did not work properly at a Westin hotel.
Staff was very helpful, location is close to nice places such as Spanish steps and via veneto. Price is a bit over-rated in comparison with what the hotel can offer
Good location, helpful staff ,beautiful hotel. Would stay there again. Very small room and lack of a business center with computers
The entire staff was superb. They were professional, helpful, friendly and hospitable. We arrived early in the morning and they made a room available for us to use until our other room was ready. Breakfast was included in our room rate. The breakfast selections were outstanding. It did not have an exercise facility and the rooms did not have an iron and ironing board.
The hotel is in a convenient location. It is very clean and the staff is very friendly.
The staff were extreemly helpful!
The hotel was lovely and on a quiet street, by Rome standards. The staff were great. I had erroriously booked a single and didn't realize until we checked in. They quickly fixed my error and we weren't charged any extra rate. They were friendly and so helpful. I needed a couple of "C" batteries after frying an appliance. They went out of their way to find me one and left it in the room while we went to dinner. The included breakfast was absolutely fabulous and we had dinner at the hotel restaurant and it was also very good. Our room was very spacious, comparable to very nice US hotels and the bathroom was huge and very clean. The housekeeping staff did a great job daily. All and all, it was great to come "home" after a long day of sight-seeing and relax. We would most certainly stay at Sofitel Rome again.
We enjoyed the comp. bottle of champagne to celebrate our aniversary.
Eloquent, classy, clean and helpful!
I'm usually pretty critical of hotels but the staff at this one was great, from the doormen and valets to the front desk and concierge. Good job by all of them. Also, the internet was wired, fast and reliable, usually hard to find at most hotels, so key to my happiness there. The rest was standard fare, rooms were good, room service food ok but expensive, nice bar on the roof, etc. The only thing I didn't like was standard european convention of a "king" bed not being a king mattress but really being 2 small twin beds pushed together. It leads to many sore backs in the morning, or falling into the gap in the center.
The staff were excellent - pleasant and helpful at all times. The roof top restaurant was disappointing. The quality and presentation of food was reasonable but not to the standard expected for the prices charged; a limited menu.
Efficiency of staff and service. Breakfast could have had more fresh fruit--v limited selection of fresh fruit. Would have liked a sofa area in the room.
the fact that is at the centre of rome
Everything at the hotel was superb.
The interior decor was very attractive. It is convenient although located in an unattractive piazza. Excellent air conditioning which is important in August. The hotel could have included a continental breakfast in the room rate.
room service was very good The hotel need to have a waterpool,if it will be possible
The location is good and from the roof terrace you have a nice city view. We had room 212, located next to a service room where at 05:00 in the morning sound of voices and TV came thru the adjoining door.
the breakfast does not correspond to it's very high price
The hotel is near from everything and the food is very nice. Booking.com has many comments about bad service employees ... I think only three people have this bad reputation ... one of these is an old man and another is a very young woman working for breakfast...they are very angry. Another employee is a young man working at the terrace restaurant and thinks he is the most ... all other employees are very careful and helpful.
the hotel was great. professional staff. excellent and convinient location n/a
great placement to go anywhere in Rome. bar + resto at top floor is amazing view!! a bit old style hotel and it was written that there is a gym + spa, but they are very old and small....
The hotel exceeded my expectations in every way. The staff was excellent....helpful and very friendly. The young man tending bar at the rooftop bar, Lorenzo, was exceptional. Pay him a visit. No complaints
Location was excellent. Hotel was clean. All employees were very friendly (parking, front desk and room service). Hotel policy not family friendly for families larger than 4. We are a family of 5 (3 small kids). Hotel wants families such as ours to book two rooms (no more than 4 people per room). It is already expensive to travel as a family. This is not where hotels should be placing their effort to make an extra euro.
The Hotel is located close to the metro and in a great location for shopping and access to the sites. The hotel has been renovated and is very funky Bar & Restaurant staff where very poor. Sat for 15-20 minutes and never got offered and service.
We had an interconnecting family room which was well appointed and the bathrooms were very nice. The downstairs spa is great but the gym is not really a gym with just a treadmill and a weigh station. The bar and restaurant are good and the location is excellent - 15 min walk to main shopping area and plenty of restaurants nearby.
I like the location of it and the worm design and the lights and the rooms are comfortable Yes there is no wirless in the hotel and there a computer in buisness center only one and its mouse doesnot work good
Amazing design. Luxury
clean hotel over-all. bathroom tiles could be cleaned up a bit. location-the street it is on is a bit grim.
Generally everything was ok only one complain, pls see below no i-net connection in the room, price for i-net use for common PC was Incredibly high, PC are very old
This hotel shouldn't be classified as a 5 star/luxury hotel. Very old furniture/tv/no luxury stuff in the room. Hotel molto scarso, meriterebbe a fatica le 4 stello. Sicuramente non è un hotel di lusso: stanze piccole, vecchie, con pochissimi servizi (la tv non è neanche a schermo piatto). This hotel shouldn't be classified as a 5 star/luxury hotel. Very old furniture/tv/no luxury stuff in the room. Hotel molto scarso, meriterebbe a fatica le 4 stello. Sicuramente non è un hotel di lusso: stanze piccole, vecchie, con pochissimi servizi (la tv non è neanche a schermo piatto).
A very modern & quiet hotel, out of the main city, but easily accessible to bus & metro. Staff were friendly and helpful The hotel was very expensive for drinks & food, and this clearly obvious with hardly anyone in the bar or restaurant.
Balcony of deluxe suite No bbc, cnn etc for news. no English speaking tv shows
The hotel was undergoing a TOTAL renovation. Scaffolding on ALL the windows. The pool was out of commission. The rugs and furniture in all three rooms we were shown were in tatters and stained. VERY cagey reception with NO disclosure of the state of the place. Finally after many attempts, the manager arranged for us to switch to a sister hotel which was fine. This was after many unreturned phone calls and being told she was unavailable. Only after I informed her that I was a journalist did anything progress.
Beliggenheten, servicen hos concierge og baren på taket. Bra renhold, hyggelige mennesker, fin atmosfære på hotellet. I bestillingen fikk vi oppgitt at vi betalte ekstra for et stort rom med utsikt. Rommet bestod av en seng man knapt kunne gå rundt, så dette ga ikke valuta for pengene. I resepsjonen påstod de at de ikke hadde større rom, og skyldte dette på Booking.com. Vi tror imidlertid vi fikk et av de minste rommene fordi hotellet ikke hadde flere større rom, siden vi var inne hos noen som hadde bestilt samme type rom som oss og de fikk det de bestilte.
Hotellets beliggenhet var topp, Fint interiør og fine felles-fasiliteter, men for små rom - spesielt i den prisklassen - ikke plass til bagasje bl.a. God service, rent og velholdt. Lite bad men velutstyrt. For trangt rom.
The location for the Eden is wonderful - close enough to the sites, while in a quiter luxurious neighborhood in Rome near the Villa Borghese Gardens. The public rooms are beautiful and service impeccible. our rooms were nicely appointed however did not have good views. The rooms have no carpets, bare wooden floors and there is no outlet in the bathrooms for hairdryer use. When I called the concierge to inquire how one could use the hairdryer in the bathroom I was informed that you must use the hairdryer at the desk in the bedroom. There is only one outlet there and so I had to unplug a lamp to plug in the hairdryer that is supplied by the hotel (clearly a woman was not present when designing these rooms and bathrooms!). Otherwise, an elegant spot in Rome and it was a very good value!!
hotel is not comparable with other 5 star hotels in Rome. . the hallways need a paint job hotel is not comparable with other 5 star hotels in Rome. . the hallways need a paint job
The staff at the Eden are excellent, especially the very helpful and knowledgeable concierge. The rooms are pleasant, clean and well-maintained and the view from the restaurant is gorgeous. The hotel is located at the top of the Spanish Steps, which means you either have to like to walk, or you're taking cabs everywhere. The upside is that it's very quiet.
The hotel was very clean and furnished beautifully. The location is great. It is massively over-priced. The bedrooms are relatively small for the cost (I had to move furniture everytime I wished to go onto the balcony or dry my hair in front of a mirror) and although the view from the restaurant is stunning, the service wasn't anything special given the extortionate prices - in fact we expected much better.
Comfortable hotel, super view of the city from the roof top bar No Sky sports channels on the TV. Cost of drinks in the bar
The hotel is luxurious and well run. I felt the excessive charge to use the internet was unecessary.
Sentral plassering, fredelig, rent og ordentlig. Ikke noe å sette fingeren på.
Sentralt, hyggelig personale, fint rom, deilig bad. Frokosten var litt utplukket ganske tidlig.
Et kjempefint hotell i hjertet av Roma med gåavstand til det meste.Fin frokost og sercice ellers
beliggenheten,veldig sentalt,bobblebad,god servise i resturanten
Vi var veldig fornøyd med service fra personalet. Flott beliggenhet, veldig bra rom. Frokosten kunne vært bedre. Tørre skiver til risting i toaster. Lite frukt igjen når man kom litt senere til frokost. Eller veldig bra.