The staff was friendly and the resort itself was beautiful. Awful food. Hard Bed / Mattress. Dirty linens and towels. No cell service or wifi on property(except lobby). No ocean view rooms on this property (the view is blocked by trees). Ants in our room daily. We shortened our stay. Couldn't wait to get out. This property is worth 2 stars at best.
All inclusiveness and he quality of the meals Staff need little bit more training in service and certain high end service customs.
I liked that it was clean I didn't like that they give you a bracelet to wear when you check in, and if you lose it they charge you 100 dollars and if you don't pay they lock you in the gate with your rental car and your girlfriend has to jump in the front seat and drive the car out while you hold the huge a gate and the guard tries to stand in the way of girlfriend at the wheel (she'll kill you) and if this is actually a success then they radio the police at the next traffic stop down the road and force you to come back and pay.
That it had running water, otherwise it was a complete disaster Beds food staff gallery cleanliness
Staff was extraordinary!!! Especially " Angel" you are the Best!!!
Nothing like it! A true adventure! There were a few water leaks from the above tree houses and the house music from other hotels made it hard to sleep one night.
The large room (11) was beautifully decorated, we had a view of the ocean, king size bed, indoor and outdoor bathtub. The room was clean, free coffee all day long, free pastries and fruit. Quiet and peaceful. Very friendly staff. We spent 4 days with intermittent hot water, cold water at peak times before they changed the boiler. Don't leave any food in the room - critters come in and poop everywhere if you do. The bed was not very comfortable. The hotel's response to the hot water problem was not good: First we were told the guests before us did not have this problem. Three times they said it was fixed and to wait for 20-30 minutes but it took 2 hits for the water to get hot. Finally they changed the boiler.
Construction noise from 7am to 8pm
View Do not book this hotel online!!!!! We had an extremely negative experience, from not receiving the room we reserved online through Kayak. What made matters worse was Donovan, the front desk manager, addressed the situation with a very condescending tone and lack of professionalism. In the end, we never received the room we initially booked or any discount due to the fact that we had booked a higher priced room. We also witnessed other guests having similar issues with online booking, one in particular was turned away at night because the hotel was overbooked. In addition, the hotel has a small "beach", which is shared by a camping site and another hotel. The beach is full of seaweed and rocks. Fortunately for us, Tulum is such a beautiful place that we were able to enjoy ourselves, despite our stay in Azulik. If you are considering Tulum, we suggest you book elsewhere.
my room had a great view and was clean and very comfortable. i think it was too expensive for what it was, I didn´t like the breakfast. and the staff wash´t very friendly, we asked for a bottle of water one night and they told us they could´t give us one, that if we wanted one we could drive 30 min. downtown for one, with a really bad attitude.
location, not too crazy crowds, peaceful, large rooms, bike rental across the road. food was not very good. not very helpful about tourist activities, and it said wifi but there was not
Location. Right on the beach. Even though we weren't beachfront we had a great view from the hammock on our front porch. Large room was nice too. Good price for all inclusive. Friendly staff. Constant loud music at the pool bar ruins the ambiance of a romantic and relaxing atmosphere. We had to move down the beach to get away from it and we are not old people. Plus we could hear it in our rooms. Pavo wants to be a party location for young people with a second rate bar and outdoor dance floor which is what any hotel can do when they should be concentrating on the fact that they have one of the most beautiful locations and views in Mexico that most don't have. If I wanted to dance I could go to a club. I checked in to relax. Also do away with adjoining rooms. We could hear EVERY word said and every action in the adjoining room since it was only a single door. Also security guards were constantly annoying us because we didn't want to wear our bracelets 24/7. Aggravating. That keeps the staff rating from being excellent.
The location, the room was nice and the staff. The hotel worked for us because we wanted to party that night and not having to worry about driving. The hotel is in the middle of the blvd so we pretty much accomplished that. The hotel also has a bar on the roof. The toilet wasn't working and smelled terrible. The bed was hard, there was no elevator. The only room available was in the 3rd floor. Also if you have a car good luck finding parking.
Don Diego de la Selva offers a very good comfort, friendly atmosphere, a balanced combination of local and international staff, 5 min walking distance to Tulúm night life. Great is also that it has its own stretch of a very nice beach some 5 km away at Tulum beach area, offering all comfort and is less noise than the more public beaches around. Great cenote diving and snorkling in many places around Tulum, hotel staff gave me quite good advices where to go. I can clearly recomend.
swimming pool wait time and room wasn't as it appeared on website
The hotel was absolutely great, and the staff was super-friendly and helpful. Our room was lovely and classy (bungalow-style), the garden was full of tropical plants and flowers (and an iguana, too), the restaurant served great Mexican and French food at reasonable prices. After dinner you can sit on one of the hammocks on the patio a just relax... a true vacation! The hotel is a bit far from the center of Tulum (about 10 minutes on foot on a not-so-nice road), but taxis are so inexpensive that it cost us only 1 or 2 USD to get to all the restaurants or to the beach. Some of the rooms are bungalow-style, with the roof made of palm tree leaves, so some inoffensive bugs and small lizards might come in: if bugs bother you, just ask for a room with a "regular" roof.
Very helpful staff, clean rooms and nice location.
From the moment I arrived at the hotel I was greeted by friendliness from the owners. I was travelling on my own for the first time and apprehensive about everything! They helped me to arrange the most amazing trips and made my week exciting, comfortable and cultural. I was able to swim with dolphins, giant turtles and tropical fish. I conquered fears by swimming through caves (cenotes) & climbing to above the jungle's canopy. I drifted with the current for 2km through mangroves wearing a lifejacket as if it was a giant nappy. I learnt about the Mayan people and was able to climb over their ruins with ease. The hotel, staff, pool and food is great and I would not hesitate to recommend it to everyone.
Breakfast was quite elaborated, not excessively abundant but enough and varied, with the possibility of additional side-orders (although not included in the price of the room).They offer you a second cup of coffee, which is something I always appreciate in non-buffet breakfasts (remember Reservoir Dogs...). Besides, a French guy at the reception and serving the tables is quite helpful with any query on Tulum ,d very polite. Too many mosquitoes, although I understand that in Tulum and Riviera Maya they rule... The rooms were a bit tacky for the price, quite old furniture and no mini-fridge to cool the beverages in that extremely hot weather. Although it was close to Avenue Tulum (main street) it was a bit too far from the center as it was located off the highway and at night there was no sidewalk to get there, and had to risk to walk on the very road. Besides, a bit far from the beach (7km)m
spacious comfortable rooms with a private terrace surrounded by tropical garden.The breakfast and dining area by the pool is open air, beautiful decorated cool and pleasant.
Staff was super friendly!
The entire staff was friendly and helpful. The tropical garden that surrounds the property is exquisite.
Modern styling in the room. Professional and courteous staff.
Very friendly staff, the hotel was a little oasis in the middle of the town, beautifully maintained gardens, a relaxed and tranquillo atmosphere, a perfect respite from home.
Very clean beautiful setting with a great pool. After staying right on the beach, the air conditioning was a welcome change! Staff was very helpful and accommodating. Would definitely stay here again! In retrospect, I wish we would've rented a car. Walking down the unlit back road to the hotel at night wasn't ideal.
The staff was courteous, helpful and spoke very good English. The breakfast was delicious. Nothing.
The hotel was really arranged to make you feel at home. I really liked the small kitchenett in the suite. Every detail was well thought. A couple of towels and sheets had iron rust stain on them. So I guess it could have been cleaner. Still pretty clean IMO.
The staff is phenomenal! Helped with setting up tours, dinner recommendations, built in concierge for Tulum. The garden is lovely, very well maintained, peaceful and has many areas set up for reading, visiting. The breakfast was simple, but good.
Room was nice. So was the staff. Basic brekkie but not bad. It is a bit out of the way on a street that looks like an nuclear test site. But as long as you have military grade transport is all good :). Kidding aside, it's ok and the taxi drivers in the area know where it is.
The staff were very helpful when we had a small problem. Good English spoken at reception Overpriced for the basic facilities available. A long way from the sea. We had a car but without one it would be more difficult. We felt as if we were in a family living room with the sounds coming through the window.
Staff was very friendly, and the area was safe.
I loved the location. The rooms are very basic, and almost no hot water. But the staff was amazing, and we were very impressed with the restaurant as well. Even though the rooms aren't quite what I normally stay in (I prefer a little higher end, but this was all that was available on such short notice) I would probably return.