Tulum Hoteller

Fordeler: Great drinks. Loved the swim out room and the Preferred Club lounge.

Ulemper: Air conditioner problems in several of our rooms. Not fun!

Fordeler: Everything room service was great

Ulemper: They spoke English but not too good

Fordeler: The small plunge pool on the balcony was wonderful!

Fordeler: Snorkeling in front of the resort was amazing! The resort itself is gorgeous and we had a blast because of their entertainment staff.

Ulemper: The food was not very good.

Fordeler: My Husband and I had 13 nights at Secret's Akumal for our Honeymoon in April/May this year. Everything about this place is beyond perfect and so so beautiful! The staff are extremely attentive...

Fordeler: Beautiful resort, accommodations, and staff.

Ulemper: All the food was HORRIBLE!!! Not enough seasoning or taste. Even the pancakes and Mexican food was bad which was surprising.

Fordeler: The service we received during our stay was wonderful. David and Alex at the pool were extremely attentive. Our concierge Paulina was very helpful and friendly, she really was a wealth of ...

Ulemper: There was nothing that we didn't enjoy.

Fordeler: Fabulous hotel, couldn't have asked for more on our honeymoon!! The staff made our stay so relaxing, the spa is amazing and the snorkelling is definitely worth doing. Would recommend this to ...

Ulemper: Some of the food at the seaside grill was luke warm for lunch and there were some strange food combinations including grilled strawberries with rack of lamb but other than that perfect!

Fordeler: Beaches are of white sand, water clear and emerald green,saw several sea turtles while snorkling right in front of resort. best location in the area. Resort is the best, preferred club is the way ...

Ulemper: There is nothing bad to say about this resort but it is an hour and fifteen minutes drive from airport.

Fordeler: Staff was excellent, hotel accommodations were very comfortable.

Ulemper: Not enough paddle boards or kayak's, constantly waiting for someone to be able to use it. And restaurant food could be better , more chef driven since there are not many places to eat in the ...

Fordeler: You feel very welcome, the staff goes beyond,their the best. Hotel it's breathtaking. Excellent place to stay if you are looking to relax and enjoy nature.

Ulemper: Nothing

Fordeler: Incredible place

Fordeler: The Beach & Bay for sure and the Staff was extremely friendly, just amazing ! The restaurant has very good food and an excellent menu. 3 pools, very relaxing beds at the pools

Ulemper: The Beds on the beach were very uncorformatable

Fordeler: Small Boutique Hotel. First Class. Service perfect. Beach is fantastic. 10km bay and not more them 30 people in the water. Restaurant with delicious Mexican and Italian Food. Breakfast is fantastic ...

Ulemper: Holidays without complaints.

Fordeler: The staff was amazing! So accommodating. Breakfast was wonderful and included. The croissants were made fresh daily. The facilities were always clean and it really felt like we had the place to ...

Ulemper: More paved paths in the beach. There are a lot of rocks before you get out to the main area of beach.

Fordeler: perfection all around. heaven.

Fordeler: Everything about this place is a dream. Situated on a quiet bay where you can snorkel or just float all day. Staff went above and beyond to make our experience special. Even gave us a romantic dinner ...

Fordeler: If you want luxury R&R this is the place. Small boutique property. Amazing food. Quiet. Beautiful beach.

Ulemper: If you are in to all inclusives, don't go here.

Fordeler: Its simply paradise. The pictures dont even do this peace of heaven justice

Fordeler: Everything! Setting, service, accommodations and food were all awesome! Can't think of anything that could be done better. Beach and activities were outstanding - snorkeling, kayaking and paddle boarding just in front of hotel was tremendous.

Ulemper: That I only had 5 nights there.

Fordeler: Loved the location and size.

Ulemper: The food was the only disappointment. The same menu daily lacking the greatness that was expected from such a fabulous boutique hotel.

Fordeler: The staff was very friendly and helpfull. Excellent breakfast, Nice beach.

Ulemper: Nothing

Fordeler: The whole trip was absolutely amazing from start to finish. The staff at Viento de Mar was so attentive from beginning to end. The service at the beach was exceptional! Sandy the waiter was so great, ...

Fordeler: The staff were so lovely,very helpful and efficient, food yummy and the room was beautiful very tasteful and cool.

Ulemper: Got too sunburnt

Fordeler: Staff at the hotel is extremely attentive and happy to help with anything you need. Food is delicious. Sunbeds are great. Never too crowded.

Ulemper: They use whatsapp for concierge service (if you don't want to walk to the front desk). Usually this worked great, but there were a couple of times the app was down and they didn't get back to ...

Fordeler: The beautifully maintained property was only surpassed by the friendliness and most accommodating front desk staff of Kalia,, Angelica and Mario. I was in Tulum for a wedding and several other ...

Fordeler: Internet was great all around the property. Live streamed Americas cup at the beach .

Fordeler: Wonderful hotel at a beautiful beach. The room was comfortable and they have big beds. We have never had such nice beach beds and the breakfast was amazing! Also the staff is really friendly.

Ulemper: It was very humid. We understand that this happens in such an environment, but also inside the room it was still humid. It would have been helpful if the staff informs you from the beginning to keep ...

Fordeler: Beautiful hotel and beach

Ulemper: Very average food in the restaurant in the evening

Fordeler: The service was exceptional. There was one night where my stomach wasn't well. Noemi noticed my discomfort and made a special drink to ease the pain - which worked!

Ulemper: Wifi connect was very poor

Fordeler: We are a little spoiled since we had the Ocean Front Deluxe Suite. But it was probably the best room I have ever stayed in, with the combined location, hot tub on an immense balcony, privacy, design...

Ulemper: Might have a more experienced concierge on hand who speaks better english, but the front desk folks were great nonetheless and helped us out every time we asked.

Fordeler: Flott beliggenhet. Bra frokost i restaurant med nydelig utsikt. Vennlig og serviceminded personell. Utmerket strand med gode solsenger. Restaurant service på stranden. Aircondition i rommene.

Ulemper: Internett med vekslende kvalitet. Kjedelig innredning i rommene. Bare senger:

Fordeler: Utsikten, våkne opp til bølgeskvulp. Bra service i strandbar og restaurant

Ulemper: Ga oss feil rompris ved utsjekking, og vi måtte argumentere i en halvtime før de innså feilen. Litt slurvete rengjøring, men bra når man sa i fra. Bar preg av litt oppstartsvansker

Fordeler: The fresh fruit, produce and fish were amazing! The smoothies are a daily must! Beach side drink and food service to your shaded sun bed. Close to Mayan ruins and fresh water cenotes for swimming. ...

Ulemper: Small mosquito type flying bugs. We had some bug bites even though we were provided bug spray.

Fordeler: The staff was superb! They were extremely personable and we felt right at home!

Fordeler: Amazing location! Gorgeous beach and ocean views from the comfort of your own bed! Amazing.

Fordeler: We had an ocean view/beach front room (upstairs). Of all the beach destinations we've been to, this is the best room we've ever stayed in. The room is a half moon shape that is wrapped in ...

Ulemper: Lack of beach service.

Fordeler: Breakfasts were excellent with service out on our deck. We ate dinner at two fine local establishments. If you needed a cab for a ride to dinner, they were readily available. The people of Tulum ...

Ulemper: Areas nearby the property and along the coast line were pretty trashy. A little TLC and local commitment could easily solve the problem.

Fordeler: The alaya is so beautiful and tranquil. An absolute gem. I'm so sad we had to leave. Tulum is true paradise

Ulemper: AC is only on 7pm-9 am

Fordeler: It's right on the beach and everything was so luxurious and the atmosphere so laid back that the stress just melted off of us. The service here is impeccable and we LOVED the staff who treated us ...

Ulemper: AC during the daytime and not just at night would have been preferable as our second-floor room was hot and humid since we were far from the beach and sea breeze.

Fordeler: Great location near all the nice restaurants and nicest part of the beach, staff were very helpful and the room was lovely and comfortable

Ulemper: Aircon only available at night. No phone in the room although you are able to eat/drink on the balcony and it would have been helpful to be able to order from the room. No bar fridge to keep ...

Fordeler: The bed was really comfortable and huge! Really loved the bathroom with the rain shower and the provided bio shampoos and lotions. Beautiful beach side, wish I could stay longer!

Ulemper: It is a big strange that they give you the price directly in US Dollars instead of Mexican Pesos. When we wanted to pay in Pesos they calculated this with a high conversion rate.

Fordeler: This hotel was amazing. The room was clean and comfortable, there was AC, the property is so lovely, the staff are friendly, and the restaurant was great. I would definitely stay here again.

Fordeler: This was the second time I've stayed there and brought 2 other couples this time Everyone loved the resort. The staff was amazing. Very attentive, 5 star service.

Fordeler: The guestrooms and the balcony with the priviate swimming pools are beautiful. The breakfasts in the rooms are a real plus as this hotel is really a couple hotel; and it's really good. The ...

Ulemper: The waiters could be a little nicer given the price of the rooms.

Fordeler: The best holiday experience of my life. And a family dream come true that we will never forget.

Fordeler: No complaints! Property was beautiful, rooms clean, updated and spacious, beautiful views (defiantly get the ocean view room!) beach area was great, and tasty fresh breakfast. Love the balcony with ...

Ulemper: Location was great but the best area for restaurants nightlife and shops was about a 20 min walk down the road. The walk is not great because of traffic and no place for pedestrians to walk. The ...

Fordeler: Everything!!

Fordeler: From arrival with Frank at the front desk to welcoming drinks and throughout our stay, we found the staff to be exceptional and very friendly and helpful. Eric the bar man got the kitchen to make us ...

Fordeler: The grounds are lovely and well kept. The beachside cushions are in great condition, and I love the bath and beach towels. The setting for breakfast every morning was a real treat, and our rooms were ...

Ulemper: Breakfasts were delicious but take a long time to arrive. Very nice for an included breakfast, though. I thought the overall food menu could use some updating, but it's all very nicely presented.

Fordeler: The room was lovely and the staff was so nice. The location was great. We were able to walk to places on the beach. The breakfast was pretty good, but the lunch options was just ok.

Ulemper: The service was a little slow. We wanted to rent bikes and two days in a row there were not enough available. They did not tell us until the second time we asked for bikes that we could reserve them.

Fordeler: High quality design.

Ulemper: Ambitious but poorly executed food. Nice staff needs much more training.

Fordeler: Room was spacious, lux, and well appointed. Hotel is right on the beach and the water is 25 feet from the cabanas/chairs so you are right next to gently crashing waves. (If you want a longer beach...

Ulemper: Bikes cost extra($20/day), which was a surprise given how generous they were with everything else. A few elements of the room could have been kept cleaner.

Fordeler: All was perfect! Extremely helpful stuff! Clean and comfortable room! Good breakfast!

Ulemper: n/a

Fordeler: Miguel, the owner, is delightful. He is friendly, joyful, extroverted and speaks wonderful English. In three days, I never saw him missing from the entrance to the hotel; greeting us constantly as we ...

Fordeler: I would highly recommend this hotel, especially if you are looking for a great launching off point to the Tulum area. It is excellent value for the money, including bicycle, WIFI and breakfast (...

Fordeler: Miguel was very nice and welcoming and gave us lots of info about the area. The room had a nice Mexican theme. Very comfortable, good a.c. Free bikes and beach towel were great. Great Breakfast.

Ulemper: A few mosquitoes in the room.

Fordeler: They had an awesome fan and we loved the shower. If you were logged into the wifi it was good and the staff was super accommodating and nice.

Ulemper: The hotel was right next to the street, so it was pretty loud and the whole outdoor area was not really nice to hang out. The wifi signal didn't reach into the room and there was no communal ...

Fordeler: Very friendly and attentive staff, free bicycles(!), very good breakfast, nice room.

Ulemper: As we got the room that has the windows faceing the big traffic junction it was a bit loud.

Fordeler: Nice stuff , free bikes, good breakfast !

Fordeler: Staff fantastic. Breakfast good. Pretty good location - fair bike ride to beach but central for grand cenote / center / colectivos etc. Clean. Safe. Very nice stay.

Ulemper: Free bikes in poor condition. Mine broke down at grand cenote and had to walk it back. Wifi really bad.

Fordeler: Our en suite room was clean and spacious, with air con. The breakfast was great, and there was complimentary use of bicycles which was great for getting to the beach and to tulum ruins, and down the ...

Fordeler: The staff were so friendly and sweet. Breakfast was plentiful and delicious. The room was always perfectly cleaned and they would even fold our clothes. I highly rate this place. They also appeared ...

Ulemper: The only negative is the location but that is for most hotels in Tulum town. It is right off a busy road so the area is not pretty and the you can hear the trucks. Again, this would apply to most ...

Fordeler: Verdens morsomste inngang med mange forskjellige meksikanske pyntegjenstander. Bodde på et stor rom for tre person med kjøkken, spisested og flott bad. Veldig fornøyd.

Fordeler: The staff was very welcoming, friendly, and helpful

Ulemper: Situated at busy intersection - lots of traffic noise, muffled by ac and fan in room , but exhaust smell outside room

Fordeler: Amazing hotel staff. Donna, specifically, was extremely kind and helpful. She helped us with a problem we had with our car rental company. She is the type of person you want to have in your team. ...

Ulemper: The beach in front of the hotel is not the best of Tulum. It is a little busy due to some boat tours. Also, the hotels on the neighborhood are not as nice as Villa Pescadores. So there are a lot of ...

Fordeler: This place is amazing property is so rustic yet total luxury. Food and service outstanding. Second time we have stayed and will be back. Our little piece of heaven.

Fordeler: We loved everything about the property! The bungalows were clean and exactly what we wanted as far as feeling a more traditional, rustic vibe (we did not want a resort feel) and we loved having coffee...

Fordeler: Nice food and reasonable prices at the restaurant. Room Ok but not great.

Ulemper: More comfortable room and more pleasant service

Fordeler: Fantastic location right on beach staff very friendly and helpful food great loved it

Ulemper: Nothing

Fordeler: Beautiful room, friendly staff, lots of activity to watch on beach (locals, volleyball, fishing boats, etc) amazing coffee delivered to the room in the morning, refreshing welcome drink, walkable ...

Ulemper: No hot water, A/C only at night though not a deal breaker considering you're at the beach most of the day, if you want more peace and quiet on the beach you'd be better off further south...

Fordeler: the staff is excellent and took care of my wife and I . i came down with pneumonia and the staaf arranged for medical care. it was a memorable vacation regarsless of the illness.

Ulemper: I am not a beach person but my wife very much is a beach person

Fordeler: It's very pretty and the beach is gorgeous. Visually you can't fault it! And the brekkie is yum.

Ulemper: The property double-charged us and then we spent hours on our last day trying to sort out their error. They even said they couldn't refund us unless we reactivated an old credit card, which was ...

Fordeler: Even the garden rooms are on the sand, just yards from the beach! Nice beach decor, good beach facilities, easy walk to Tulum ruins.

Ulemper: Mix up with the order for a meal when they brought a double serving - but was resolved amicably.

Ulemper: we tried to get ahold of them because my husband left a pair of shorts there. we can't get in touch with them and they won't respond to email.

Fordeler: We journeyed to Tulum for our stay at Villas Geminis after a fortnight travelling around Cuba. We flew into Cancun and caught the ADO bus to Tulum - sadly this isn't a direct route, you stop in ...

Ulemper: The breakfast was one of the most dull and underwhelming I've ever had a hotel - especially for the cost of staying at Villa Gemini. It is so lazy, the same every day and looking at the ...

Fordeler: An amazing wee boutique hotel , close to shops and restaurants. Loved the free bike hire and the staff were amazing ☺

Fordeler: Love Villas Geminis!!! Everyone was so friendly and it was a perfect getaway from the busy city of New York! They also had a great breakfast from 8-10 we were there at 8 haha and I felt like it was ...

Ulemper: Nothing

Fordeler: everyone was really lovely. it had such a lovely atmosphere. the location was great and the nearby restaurants were fantastic.

Ulemper: the wifi wasn't always fast

Fordeler: The place was beautiful and comfy. And the staff was very helpful.

Ulemper: No complaints

Fordeler: The staff were amazing and our apartment was very cute! We borrowed the bikes a few times and cycled to the beach which was lovely as there's a great cycle lane, and there are lots of places to ...

Fordeler: Breakfast repetitive but fresh. Staff helpful with good English.

Ulemper: It was ok good value for money but far from the beach but close to town centre

Fordeler: I honestly could not have asked for more! Save, beautiful, breakfast, and affordable! I will definitely stay here again

Ulemper: No oatmeal at breakfast. Other than that, everything exceeded expectations!

Fordeler: The property is beautiful, with a lovely, peaceful garden area by the pool. The pool gets the sun in the morning and most of the day. The breakfast was really good too, and was included with the ...

Ulemper: Nothing!

Fordeler: Room was great Carmen very helpful . Brekky was help yourself but very adequate .

Ulemper: Location too far from beach and at night felt a little uneasy in streets . Hotel was very secure however

Fordeler: lovely setting and garden. manager very helpful...free use of bikes.

Ulemper: did not know there would be a 4 percent surcharge for using credit card. Should have been mentioned at booking.

Fordeler: The restaurant Maresias is very good

Ulemper: 2 rooms for 3 nights at more than 750usd each ... rooms are not maintained, we had a broken chair in one, and the other had the ceiling crumbling down to the point we had to change. Once we changed ...

Fordeler: Most amazing place. Property is soooo cool. Service is personable and top notch. Can't wait to go back

Ulemper: Not a thing.

Fordeler: It was like in a middle a beautiful jungle.Service at the restaurant was great. The food was decent and the waiter I had was very nice.

Ulemper: Owner second day of staying in the restaurant. My fiance and I have stumbled across a condom in the top edge of the corner of the room. After speaking with the manager he upgraded us to sweet but I ...

Fordeler: The breakfast is incredible, all the ceviches and food served on the property is very fresh, tasty and healthy. Service is very good, staff are friendly, efficient and have a good command of English. ...

Ulemper: We were surprised to find that there were no TV's in the rooms. There are no 'hooks' in the bedrooms, particularly in the bathroom or closet area which would be really helpful in ...

Fordeler: It was fantastic. Staff friendly and lovely hotel, would definitely go back.

Fordeler: My wife and I loved the property, our suite and the beach. Jimmy at the front desk was awesome!

Ulemper: The service at the beach, restaurant and bar left a lot to be desired. Service was extremely slow, for example 20 minute wait for Acai Bowls for breakfast and 15-20 minute wait drinks at the beach. ...

Fordeler: Beautiful decoration, great restaurants, nice place at the beach. The food is awesome in all the restaurants. Really recommend to go.

Ulemper: Definitely not a 5 star hotel. The service was ok, but not a service that you expect from a 5 star hotel. There is no minibar at the room!!! I booked a room for me and my wife and when I arrived, ...

Fordeler: The food was phenomenal and the beach was like paradise. I would call it upscale natural, using natural materials but in a beautiful, clean and charming way. Loved it

Ulemper: Pricier than most of the other hotels nearby

Fordeler: great location and beautiful design, super relaxing very good food, specially the lunch menu. We love it

Ulemper: At Breakfast the staff is bit slow at times and a bit confused.

Fordeler: The extra attention to the smallest of details, all employees was super nice and professional, the suite was beautiful and had it all- a great huge bad, 2 (!) showers, decorated in good taste and of course the amazing little garden with the private pool.. The "jungle" between the suites was beautiful, the restaurant on the edge of the beach..and of course the beach! Just 1 min from the farest of suites. It was the perfect vacation, peaceful and tranquil. Would go back in a minute!

Ulemper: There wasn't strong wi-fi, it's not that bad but could be improved

Fordeler: luxury rooms, proximity to the beach, great res designort

Fordeler: located in beautiful bungalows next to the beach with own little in-and outdoor private pools, great friendly staff, wonderful bar area, great restaurant

Fordeler: over all food , room and staff members are very helpful and friendly.

Ulemper: Nothing wrong i need to say from my experince

Fordeler: Right at the beautiful beach, with really nice sunbeds and service from the attentive staff at the bar.

Ulemper: We had to change room because of too much noise in our first room, and got the only one available - a cottage with all but the same standard (smaller, dark, old smelling), and thought we would get ...

Fordeler: This hotel hits a nice balance of being upscale without being overly expensive or pretentious. The staff here were so incredibly helpful and friendly. Any attraction or tour we were interested in...

Ulemper: The bed was pretty firm. It was doable for my wife and me, but firmer than we would have preferred. The bathroom in our room was also just a bit cramped. But we weren't there to spend time in our ...

Fordeler: location, staff, beach, room

Ulemper: ventilation in room 19 was poor

Fordeler: Hip Hotel was everything we wished for and more and far exceeded our expectations. The staff was extremely friendly and welcoming. The hotel is right at a beautiful beach with plenty of lounge chairs ...

Ulemper: Literally nothing. They even remove the seaweed that washes up on the beach every morning.

Fordeler: Beach front rooms have increadible view! You feel like living on the beach cause step on the sand all the time. Great for relaxing.

Ulemper: Internet connection could be better.

Fordeler: The beach was phenomenal. Staff was excellent.

Ulemper: The hotel would not exchange US dollars for MXN pesos.

Fordeler: The staff was incredibly friendly and hospitable. The room was beautiful and immaculately clean, and the deck overlooking sand, palm trees, and beach was pure delight. Everything is right on the beach...

Ulemper: I can't name a thing I didn't like.

Fordeler: The restaurant had the most Beautiful view and location + friendly staff. Loved the dinner at Valantines day, in the sand on the beach, thank you to make all the efforts for us as guests. The beach, ...

Ulemper: Lower the lights in the evenings at the restuarant, make it more cosy with more Candles! Why offer Evian french water (!) in Mexico? Promote your local aqua please!! It is expensive area, almost ...

Fordeler: Lovely location on the beach

Ulemper: No door to the bathroom

Ulemper: One of the windows of my garden view room was facing the street, so it was very noisy at night and also there is a generator going on all night which made it difficult to sleep

Fordeler: The hotel is small and the staff are really nice. The view to the ocean breath takingly beautiful.

Ulemper: No access to the beach. The views to the ocean is perfect... the hotel is surrounded by giant rocks so NO access to the ocean. Bummer. The food is excellent if you stick with what's on the menu. ...

Fordeler: Staff is ver y nice

Ulemper: The pool

Fordeler: The whole hotel was lovely and tranquil. We are not ones to normally just lounge around our hotel, but are more apt to explore other hotels or the area. We did not want to leave Mi Amor. The view from...

Ulemper: That we had to leave.

Fordeler: Walking distance there is nothing close by, the hotel is gorgeous. No Beach on property. They should have better concierge or staff they have no idea of where to go to the beach or which hotels are ...

Fordeler: I liked the restaurant when it was open As it was under maintenance when I was there without being told in advance

Ulemper: The pool is small and badly located The value for money is so bad I can't get over it

Fordeler: Amazing hotel, exactly as displayed on photos. Swiss owner who actually lives there and takes care of things with a warm heart.

Ulemper: Had a whirlpool room at seaside (very recommendable) but service people would constantly use the shortcut through 'our' garden to other parts of the hotel even while I was in the whirlpool.

Fordeler: Releaxed friendly views that could kill

Ulemper: Nothing

Fordeler: Location was great as were the views. Free breakfast was also delicious and substantial. The manager Jacqueline was very pleasant as well.

Ulemper: The bar staff weren't very pleasant or friendly. Also, there is no beach access on the property. It is a bike ride away but bikes aren't free and rather expensive. They should have been free ...

Fordeler: Gorgeous hotel, seafront location (although no beach ), wonderful breakfast and we had a lovely seafront room with it own plunge pool. Close to a beach and ruins. Jacqueline and Roxana very helpful. ...

Ulemper: Significantly more expensive than everywhere else, spa lovely but 5star London Hotel prices. Saying that it was worth paying more for such a lovely place .

Fordeler: Luxe rooms, very private, beautifully-styled facilities and friendly helpful staff.

Fordeler: Good facities and concept, very spacious and clean room, smiling personnel, easy park

Ulemper: Sea is rocky and maybe because of season too much seaweed. We could not swim at all while other hotels had great beaches. Hotel rooms are seperated from the beach by the main road. Too much main road ...

Fordeler: The view and very friendly staff.

Fordeler: Friendly staff, close to restraunts and bars. Very clean

Fordeler: We spend some days of our honeymoon in this beautiful hotel. Absolutely amazing and charming rooms, clean and great attention to detail. Super location directly at the beach, close to shops and the ...

Ulemper: Cannot think of one negative thing, our stay at Zamas was just perfect.

Fordeler: Location and room was perfect. Great views of the water and pool. Service and food was incredible!

Fordeler: Eco-friendly – all electricity was solar. Outstanding restaurant.

Fordeler: The peace & quiet, comfortable beds, beach

Fordeler: The staff were very friendly and accommodating, the food was excellent, the bedding was high end and accommodation was very clean

Ulemper: AC would be nice and a fridge in the cabanas would be nice

Fordeler: The rooms were great, spacious and the everyday cleaning was fantastic. Loved the beds, just the right firmness and the bathroom amenities were great. The hammocks were entertaining esp. for our 4 yr ...

Ulemper: No wi-fi in our room - which was really disappointing as there is no tv in the rooms. There is also no fridge. Finally, a bit disappointed with the beach cleaning - there was about 4 foot of seaweed ...

Fordeler: The location and the service was excellent. Would recomond my friends visiting Mexico to stay here My wife and I celebrated 43 wedding anniversary with 2 sons and daughter in law. Life time ...

Ulemper: Nothing

Fordeler: The atmosphere was peaceful and amazing. I could sit on that beach or hang in a hammock on the front porch of our room for another two weeks easy. We watched pelicans fish everyday while eating at the restaurant. The hotel staff were accommodating. You need to be on Mexico time and not in a rush when dining. We loved the room details like the honey shampoo.

Ulemper: Sometimes the wait staff at the restaurant would disappear out of view and it was hard to get their attention.

Fordeler: Loved the decor! The beds were very comfortable and love the restaurant connected to the hotel. Staff was very friendly as well!

Fordeler: Absolutely beautiful hotel in a perfect location in town. Walk to town shops and eateries . Bike to the beach and large supermarket. Incredible value for the money . I will be back :)

Fordeler: Nothing much

Ulemper: Too expensive for what you get

Fordeler: It is a very clean and well organized apart hotel

Fordeler: Everything was ok. Clean rooms etc and they have agreement with playa paraisio. I was expecting more noise from the street, but it was totally ok6!

Ulemper: The rooms are ok, however I would not call it a luxury hotel

Fordeler: Reception staff very nice, housekeeping also good. Location is a bike ride away from the grand Cenote, the beach and the ruines. They have an arrangement with El Paraiso which gives you some discounts...

Ulemper: Reservations department should get an own location instead of close to guest balcony.

Fordeler: The staff were incredible! Location is primo, only a few minutes walk to the city center and about a 20-25minute bike ride to the beaches. Very clean, very safe.

Ulemper: The bed was a bit too firm for us.

Fordeler: The best place of the city !

Fordeler: All in All was the most convenient, nicest place to stay in Tulum. Great Staff, amazing room, safe conditions, quite and everything went smoothly

Fordeler: The room/ suite was outstanding and well appointed. Everything was very clean. Staff was helpful in setting up infant crib at last minute and in providing directions, suggestions to good places to...

Fordeler: 1) Location was nice for the 'pueblo' part of Tulum. Staff was nice and helpful. 2) The apartment size was pretty big and spacious 3) Cabs were pretty cheap going into the 'beach&...

Ulemper: 1) The shower head did not function properly - it seemed broken which made it difficult to shower. I mentioned it to the staff, but I don't think they could have done much about it with our short ...

Fordeler: Almost everything

Ulemper: The barking dogs

Fordeler: Big comfy bed small pool, fridge in room very clean helpful staff who spoke English. Easy walk to main st & collectives.

Ulemper: Hot water was really hard to adjust. Not much choice for breakfast

Ulemper: Breakfast can be improve.

Fordeler: Very central, clean and authentique hotel in the city center! Would always book it again when in Tulum town.

Fordeler: Less than 2 blocks from main street where lots of shops and restaurants are located We received a key to the main entrance to the property and another to our room Very secured place

Fordeler: Excellent help from the owner with tips for our exploration of the area. Comfortable room. Towels for the beach. Friendly, helpful staff. Truly a pleasure to stay at Casa Sofia.

Fordeler: Beautiful well-maintained building, comfortable beds, friendly staff

Ulemper: Lack of hot water in the bathroom, although with the temperature outside cold shower feels ok. Parking not exactly in the hotel in a lot without surveillance, next street few minutes away distance.

Fordeler: Very friendly staff. Complimentary continental breakfast - simple spread but tasty. We were late to come back to check out but the hosts were still patient with us. Really appreciated that. Wifi ...

Ulemper: The shower heater did not work well, so the water was pretty cold throughout the 3 nights we were there.

Fordeler: Super friendly staff. helpfull and talkactiv.

Ulemper: the breakfast is a bit poor.

Ulemper: Breakfast could have been more than just a banana and fruit juice; I don't drink tea or coffee.

Fordeler: The hotel made the trip! The staff was so kind, hotel was beautiful, and felt at peace staying there. Great location, too!

Fordeler: Thank you Ana y Jose! Spent our 10 year anniversary in Tulum. Ideal location. So relaxing. Very attentive staff. Patron room made us feel like VIPs!

Fordeler: The property was absolutely magnificent and the staff was very professional and helpful! My husband and I had a wonderful time at Casa Malca! We are actually trying to book our next trip to the ...

Ulemper: Everything was fantastic!!

Fordeler: Casa Malca exceeded our expectactation! Located in front of a secluded, beautiful beach. Rooms are spacious, modern, clean, with comfortable beds. Breakfast was delicious including juice, fruit, ...

Fordeler: The property is beautiful and unique. As soon as you go through the opening gate, your jaw drops. The entrance to the lobby is lined with vintage rugs, amazing art and the coolest chairs & couch ...

Ulemper: Nothing!

Fordeler: EVERYTHING was amazing, a little piece of paradise on Earth!

Ulemper: I didn't like the fact that I had to leave! :-)

Fordeler: Super efficient staff, amazing location with a fab beach and a place to really kick back, relax and get away from it all. Loved the L'Occitane products.

Ulemper: Nothing, it was perfect!

Ulemper: Staff were rude and slow. They don't care about your needs. They are trying to rip you off for everything, even water is not complimentary.

Fordeler: The hotel itself was perfection

Ulemper: The food wasn't great nor was the service

Fordeler: This hotel is style & class all the way. Go here if you want uber exclusivity, peace & quiet. Service was great, loved the hammocks, great location and beautiful bikes provided free on site ...

Ulemper: Breakfast was a let down - quality & selection could have been better

Fordeler: Loved everything about the property ! Only improvement could be closet length for long garmets and more hooks for wet bathing suits. Otherwise perfect !

Fordeler: The property was gorgeous. The pictures are 100% accurate. Beautiful hotel, amazing staff. So friendly, courteous, attentive and eager to make your stay perfect. For example, when we rolled into ...

Ulemper: It's expensive, would have been nice for bike rentals to be complimentary in light of the price of the stay. Frankly though, you are getting what you pay for... we paid five star hotel prices and ...

Fordeler: The staff is great

Fordeler: very relaxing hotel and great location - yoga studio is a must visit

Ulemper: lot of taxes added

Ulemper: The cleaning lady didn´t do such a great job at cleaning our bedroom Even though the staff was extra friendly service was slow at the restaurant, I mean extremely to the point that we chose instead ...

Fordeler: Food was amazing. Staff super friendly. Loved everything.

Fordeler: Location is excellent but pricey We were told we would have a complementary yoga class which we did not get also was charged for other things that were stated at reception to be complementary ...

Fordeler: Glorious location, very welcoming staff, great food, fabulous massages. Very highly recommended

Ulemper: Im a public figure, went there to relax and people of the staff told some paparazzis to take pics of me and two weeks later i was on the cover of a gossip magazine.

Fordeler: A dream! Besides being a heaven on earth, the staff at Sanara was a huge help to us when one from our party got very sick. A truly amazing place with good people.

Fordeler: The staff was incredible. I felt like by the end they were all my friends. And on my birthday they surprised me with flowers and champagne :) The food is INCREDIBLE- the beach service is awesome and ...

Ulemper: I wish that I didn't have to leave :)

Fordeler: Everything but the Wifi, but I was on the beach though.

Fordeler: Rosa del Viento has been a wonderful stay. Its beach is one of the most beautiful beaches in Tulum, the location was perfect for us, it felt very intimate and isolated yet very close to restaurant ...

Ulemper: The wifi is not working. To be honest I'm glad it didn't since it made me disconnect with the world but at the same time I believe that for some people it could be important and they should ...

Fordeler: It was a beautiful location the beach was quiet and safe. The front desk staff was great.

Ulemper: The resort does not have fresh water, the water is brackish water so it made it difficult to feel clean from a shower. Also the AC in the room barely worked. You'd think that they would let you ...

Fordeler: The hotel and restaurant staff were very friendly and accommodating. They were always willing to help and provide recommendations/directions when asked. It was a lovely place to stay!

Ulemper: Better lighting on the cabana stairways would probably improve safety.

Fordeler: The beach

Ulemper: There was no internet access in the hotel and the restaurant, the service and the presentation of the good was really poor compare to the price we have paid.

Fordeler: The most beautiful place in the world. Amazing! It was my second time here and loved it! The staff is so so friendly and willing to help you in any problem you might have. The atmosphere is out ...

Fordeler: I liked how my room was right in front of the beach. Amazing view and the room was air conditioned so it was amazing

Ulemper: The bugs but it was tolerable. Everyday the room was nicely cleaned for us. Thank you marisol for always making new animals out of the towels

Fordeler: Great food, beautiful rooms and beach

Ulemper: Not the greatest wi-fi

Fordeler: Beautiful quiet part of the beach. Our room was excellent, it was the perfect end to our 3 week trip. Beautiful bike ride up to the town and plenty of cenotes near by.

Ulemper: Food could be better, what we had was nice but more traditional Mexican dishes on the menu would have been a plus for us but there were plenty of other options in the area. The bikes available ...

Fordeler: The facilities are beautiful. Rooms are basic but everything required is found. The higlighy is the beach, with a wide area to relax and to swim.

Ulemper: Bikes should be complimentary to explore the area. Breakfast a little bit poor

Fordeler: Beliggenheten (rett på en nydelig strand), området, rommene (store komfortable rom!), de vakre plantene i hagen, den hyggelige restauranten med god frokost! God restaurant-service på stranda også.

Ulemper: Ingenting å utsette.

Fordeler: Beautiful location. We loved the yoga class. The breakfast was amazing

Ulemper: No coffee before 8:00. Hard on us early risers.

Fordeler: We stayed in the Beachfront Ground Floor w/ Plunge Pool and it was incredible. We paid a pretty penny for it which made us extremely aware of any faults in the stay. What no one seems to mention...

Ulemper: For our specific room, make sure the beach bed nearest the room is kept available for the room only unless the beds are at capacity. We had some random people like 5 feet from our balcony/porch...

Fordeler: This was our second stay at the hotel and we absolutely LOVE the property, staff, food, and overall experience!!!

Fordeler: The property was meticulously groomed by staff on a constant basis. The grounds were absolutely gorgeous. I LOVED the F&B options at the property. Everything was absolutely stunning and delicious...

Ulemper: I understand the whole eco resort angle but thought it was super annoying that they didn't have a phone in the room so that we could call the front desk if/when needed. For things like wanting...

Fordeler: La zebra was in the exact location where anyone would want to be in TULUM.. the right spot as many shops, famous restaurants and activivites are at the center about 5 min to 10 min walk up or down the...

Ulemper: There's Nothing I would honestly complain about la Zebra.

Fordeler: Wonderful rooms with great A/C, we had a second floor room with views of the ocean that was slightly tucked away which was great (room G4). The restaurant has great ceviche, would highly recommend...

Ulemper: The pillows were too high, but otherwise the bed was very comfortable.

Fordeler: The food at the restaurant is really good! We had dinner the first night, delicious! Breakfast was good, excellent fruit platter and mexican eggs benedict!

Ulemper: I think this place is way to expensive for what it is. But that's become standard in Tulum I guess... The rooms were big, there was AC and all extras that you're used (coffee, fridge...) ...

Fordeler: Friendly staff, excellent beach food and drink service, comfy beach beds, sunday salsa lessons, mulberry project bar, dual head showers, plunge pool (heated on request), convenient parking, very good ...

Ulemper: Mosquitos in room, slow service in restaurant, some noise after 11 pm, but staff shut it down on request.

Fordeler: Location is amazing, clean beach and amazing cool cocktails

Ulemper: Charge a lot of money for room with plunge pool but don't need let u control the heat

Fordeler: Location and staff.

Fordeler: Wow! Just wow! More like what did I not like? lol. No, but seriously, this was one of the BEST and most Beautiful hotels I have stayed in. Especially for the price. It's secluded with a gate which...

Ulemper: The parking could be a bit better. It's on the side of the street only but it's not too packed on that side so it was good for us.