Leiebiler i Roma

Terrible worst rental experience ever

Ulemper: The airport office didn't have my reservation They were rude and unhelpful They tried to charge me twice the amount quoted for a different car and then told me I had to wait for it for 3 additional hours in a non air condition garage with temperatures at 95 degrees plus. I had to pay 70 Eur to go to Rome by taxi and rented a car in Rome. Shame on this company it was disgraceful

Fordeler: They lied about requiring an international driver's license in an attempt to get additional insurance from me. None of the other agencies required that. Additionally, Ace Car Rental doesn't exist, they are a broker and don't disclose that clearly in their communications. I had to ask several people before finally finding an agency who had my reservation. It was a nightmare and I ended up canceling and renting from a different agency.

Ulemper: They lied about requiring an international driver's license in an attempt to get additional insurance from me. None of the other agencies required that. Additionally, Ace Car Rental doesn't exist, they are a broker and don't disclose that clearly in their communications. I had to ask several people before finally finding an agency who had my reservation. It was a nightmare and I ended up canceling and renting from a different agency.

Ulemper: My reservation was not held for me so I needed to pay for a much larger and more expensive vehicle that I didn't need. Also, when I figured out that I needed to extend my rental reservation for another day, I had to make nearly 30 phone calls over 3 days just to get someone to pick up their phone and talk to me. Once the call was finally answered I was not helped at all and ended up paying a large late fee. I am unlikely to use Goldcar or Kayak again.

POOR PICK UP, DOES NOT LIVE UP TO THE SERVICE IT OFFERS

Ulemper: We reserved a car for 5 adults and 3 pieces of luggage. We ended up with a car that held 1 piece of luggage in the trunk,the rest had to go on the back seats,so that meant no one could sit in back. Also nightmare to find at airport,we where quoted one price of $426. for 20 days, we informed Ace that we would only need the car for 19 days,we ended up paying $493.99 somethings wrong with this picture. Giuliano

Wouldn't Rent to Us

Fordeler: Rudely turned us away because my hustand only has a U.S. license, not an inernational driving permit.

Ulemper: Everything.

Ulemper: Is not at the airport

Ulemper: Very pushy on a upgrade. They kept trying to upgrade me to the car I had already booked. They do not honor the price.

Bad experience picking up car in Rome

Ulemper: Booked a luxury car for 2 days. Didn't have the car we ordered, took 2+ hours to get out of Avis with a mediocre car. Will use Hertz in future

Kayak rate not honored

Fordeler: Rental was satisfactory in terms of car

Ulemper: The Kayak rate was not honored. The returning team at airport agreed that I was not charged correctly but said the pickup location had to fix it. I've complained but heard no response.

Horrible and totally unprofessional.

Fordeler: Nothing

Ulemper: They did not give me the car they advertised. I booked a BMW 2 series COUPE or similar. When I reached they offered me a VW golf. The man on the counter argued with me about giving out 5 door cars. A coupe is NEVER a five door!! And are you kidding me with a golf? How are the two cars even comparable? Or similar? I asked him if he had anything similar to the car advertised. He said no and since they were still going to charge me I had to go with the car. Also it's been 4 days now and the hold on my card hasn't been lifted. I never expected for kayak to advertised such lying and cheating vendors. Or at least verify the truthfulness behind what it's vendors were offering. Instead we as customers get stuck in foreign lands with bad deals. Extremely disappointing. Never expected this from KAyak or Avis

Ulemper: Your site recommended an insurance with Alleaz, but they did not recognize it. We were asked to buy their insurance, which costed us near$400. I strongly demand Kayak to refund the cost of insurance($72) I bought from you. Eui

Fordeler: The car was bigger than I thought for the class size.

Ulemper: Waited for 30 minutes for the car after our paperwork was done. The agent piled on the extra fees and acted like they were all necessary. The insurance costs were half of the base rental price.

Felt robbed

Fordeler: The car was good. The customer support lady was great and she gave us a refund on the mistakes they made with us.

Ulemper: The desk clerk, we was not clear and was no willing to explain why we did not get what we reserved. They did not accept debit card because it is Electron. They wanted 2 credit cards to complete the contract. They didn't accept the Allianz car insurance and we had to pay extra for their own insurance. They gave us a smaller category and kept the same rate. The Said their fuel was cheaper and it wasn't. Will go with a different company next time.

2 hours in line to get a dirty small car

Fordeler: On site manager did the right thing and assigned us a proper size vehicle that was clean.

Ulemper: The check in counter was extremely slow. Only two agents working with customers with two agents standing around. We took a number and waited two hours for our turn. I booked through kayak but was told that if I was a Budget preferred member check in would be faster. Not acceptable. Agent advised me they did not have the car I booked so she sold me an upgrade for $15 for a car that was smaller than what I booked. The Audi A3 was small, dented, and dirty.

Insurance

Fordeler: A very expensive insurance package was added to my account. I managed to delete it. But wasn't explained properly.

Ulemper: Not enough explanation given for a very expensive add on

Unorganized and unsafe

Fordeler: Nothing

Ulemper: Took almost 2 hours to get the car only to find it had a flat tire. Took another half hour to swap for another car, but also had a leaky tire that we didn't find out about until we left. Had to keep putting air in it. Took over an hour to drop off the car at the end of the trip because the paperwork was a mess. Will complain to budget.

Do Not Use Budget Rental in Rome!

Fordeler: The vehicle was clean, comfortable and large enough for our bags +5 people.

Ulemper: The individual I meet when picking up my car from the Budget Rental Car in Rome was dishonest, deceitful, and offensive.When I arrived it was as if I hadn't booked my vehicle already online and was told my car I already booked wasn't available, the price would be $800+ more and that I was required to upgrade my insurance. After 2.5 hours of being lied to, waiting, and 6x different quotes I was finally presented with the closest car to my booking and price I had already confirmed online.

An hour-long attempt to upsell us to a vehicle we didn't want or need

Fordeler: All the customer service representatives were very friendly!

Ulemper: We spent nearly an hour with the agent trying to sell us insurance we kept saying we didn't want. Then I asked about switching to an automatic. When it was apparent that the automatic transmission car was going to cost about 400 euro more, we said no forget it, that we'd go with what we had reserved. But he kept making tweaks and changes to the deal to try to get us to go with the bigger car (seriously, after a translatlantic flight and NO sleep, who wants to spend an hour with someone trying to upsell you?). Finally I said, I just want the car I reserved. And he said, ok, we'll give you the bigger car for the same price. What??? I suspect the car I reserved wasn't even available so the whole thing had been a charade to get us to get the bigger vehicle. And only it wasn't exactly the same price I had reserved it at. We had a heck of a time with a 9-passenger vehicle trying to get through some of the narrow streets and ended up scratching a bumper. All in all, I would avoid Budget/Avis at all costs!

No way to fetch the car

Fordeler: We never got the car because there was no way to get to that part of town. There was a marathon that day and we had to spend an extra 55 euro to go to the airport and get another rental even though this one was prepaid

Rental Place was Closed!

Ulemper: We showed up to pick up our car, but the place was closed. We had to go to a different place and get another, more expensive car. I won't be using Dollar again.

Chaos at pick-up

Fordeler: Great little car (Fiat Panda) to drive through narrow Tuscan city streets.

Ulemper: Pick-up was chaos: We had booked the car at Dollar, but no Dollar was to be found at the pick-up in the airport in Rome (we were not aware that Dollar was a Hertz company, nor were we informed). The queue to pick up the car was very long, and it took approx. 1.5 hours before it was our turn. Overall, a very poor car pick-up experience.

Ulemper: Car was not ready at 10 o'clock even though we had pick up time at 7am. The staff was still washing it. When we asked them to expedite they handed it to us wet and with poor visibility through the windows. Renault Twingo not in range of Fiat Panda in my opinion.