Horrible experience

Fordeler: They messed up the pickup and drop off and now we have no where to leave the car. Total failure

Ulemper: They were not prepared when we picked up the car and despite arranging an after hours drop off before traveling and again in Rome when picking up the car we discovered there was no place to leave it in Sanremo. So, we had to cancel plans to travel to France yesterday and stay in Sanremo, now Hertz is closed and we still have nowhere to leave the car!

Ulemper: I rented the car for less than 24 hours, picked it up at Firenze, dropped it off at Rome. It was advertised that the price would be 49 euros. That is what I paid when I picked it up. The lady that provided the rental agreement at the counter asked me if I wanted to fill up the gas before dropping it off in Rome or if they can do it for me for a ridiculous amount of money, like 3 times the amount it costs to fill up the gas.I said I would fill it up. She laughed and said OK. I didn't understand what that meant but didn't think much of it. She knew the are in Rome because she explained to me how hard it was to get there, to find the little garage door in between the skinny streets of Rome. When I was ready to drop it off, It took me around 2 hours to find the ONLY gas pump in the whole area and it was broken. THEN, I understand why that lady laughed at my thought of attempting to find a gas station around the area. WHY DIDN'T SHE SAY SOMETHING AND JUST LAUGHED? It was just after midnight, around 12:25 and I had to drop the car off at midnight. There was nobody at the drop off location ( so nobody waiting for the car). At the end my bill was for 134 euros! SO like $180 for less than a day! And today, 4 months later, they attempted to charge my credit card again for an extra $35, for no reason. Stay away from Hertz! You have been warned. oh! And customer service ignored my request to go over charges. They didn't even send me an updated bill until I requested it. Never again Hertz.

This was fine

Fordeler: They were fine and efficient.

Will never rent from hertz again!

Fordeler: Rome airport staff were incredibly rude, disorganized, and inefficient. It took nearly 2 hours to get our car despite being gold plus rewards members

Ulemper: Everything

Run down vehicles seem to be the norm

Fordeler: Helpful staff at pick up and drop off locations.

Ulemper: The first minibus broke down, with the clutch pedal sticking to the floor, after less than 300 km, driven on predominantly motorways. Thus it had to be towed away. We had to find our way back, eight people, 40 km out of Florence. In addition, I had to pick up the "new" minibus, in my own time and on personal expenses at Florence airport. Both minibuses had over 40000 km on the clock, where seriously dented upon pickup, both had a big crack in the passenger side rearview mirror. The second minibus had the safety belt of one of the passenger seats tied around a hinge with a knot because the catch was broken. Also, this replacement vehicle ran out of ad-blue after 200 km. Luckily this second minibus behaved well and got us to where we wanted to be.

doubled my price.

Ulemper: totally unreasonable. they doubled the price of the rental because i returned it to a different location in the same city.