Leiebiler i Roma

Overbooked!

Fordeler: Halfway through a month-long trip through Italy, we noticed the rear bumper apparently had been backed into, and we expected to be charged for the damage. When we returned the car, we showed the damage to the attendant "Dario". He reassured us that the damage occurred prior to our use, as evidenced by a picture on Dario's iPhone. We were so relieved by this young gentleman, Dario.

Ulemper: After arriving in Rome from the US, we went directly to the Budget car agency. Many disgruntled people were waiting around the counter, and we found from talking with them that Budget had overbooked and the car that we had rented and paid for 6 months earlier, was not available. Budget staff were frustrated and dealing with angry customers. After a 4 hour wait, a car was returned and cleaned for us. Then we drove 6 hours to a hotel we had reservations for that night, arriving at 11pm.

Ulemper: They refused to provide the van we had reserved several months earlier, even though some were in the lot right in front of us. They offered a larger van at 2 and 1/2 times the price, gave us two tiny cars full of dents barely adequate for our needs. We lost 4 hours at the Rome pick up arguing for better...4 adults and two small children. We did not get automatic transmissions and had to learn standard on Italian roads, small narrow hilly village streets. We will never recommend Budget/Avis to anyone. Horrible experience.

Pick up and drop got changed on me

Fordeler: Response time from Kayak customer service was good.

Ulemper: Somehow the location for my rental pick up and drop off got changed and I couldn't fix it. Budget never answered the phone and had lousy hours. Who closes at 1:00? In the end I had to cancel and make a new booking. I ended up using a different angency and got a better rate anyway.

Do not rent in Rome from Budget

Ulemper: Do not rent a car at Rome airport from Budget. Collecting the car was the worst car-hire experience I have ever had - and I have been renting cars abroad several times a year for many years. Collecting the car took more than three hours: although I had booked and paid in full for the car in May, we were informed on arrival at Rome airport (Fiumicino) in July that no car was available and that we would have to wait for at least an hour. We had already waited in line for two hours simply to be served as only one assistant was on duty (her manager, Francesca, spent almost the entire time on her mobile phone, and offered no support at all). When we were informed that the car had arrived we were not able to inspect it before signing the paperwork. I was told that any existing damage might be charged to me, as I had my own car-hire insurance (a separate annual policy). I would urge consumers to avoid renting from Budget. It's a fiasco, and I hope the company will be persuaded to investigate this particular branch and implement some much-needed changes as a matter of urgency.

Fordeler: The van was clean and nice to drive. Return check out was very efficient.

Ulemper: Check in for the van was a nightmare! It was averaging 2 hours and more for everyone. Avis and Budget shared the same counter and the AVIS counter was staffed better than the Budget counter. With today's technology, why was it necessary to manually enter the car rental information. Couldn't this be done ahead rather than at the counter. VERY inefficient. It cost us valuable vacation experience time.

Good luck finding drop off garage

Fordeler: Nothing whatsoever

Ulemper: The address is 4 blocks away from actual drop point, no signs, of you Were in a rush you would miss your plane train or any other thing they were trying to get your destination and you’d be screwed. I don’t know how you would fix this. Google maps needs to be updated.