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Location - close to downtown Carmen Pool some staff Standard rooms are closets food was not impressive and repetitive low shelf alcohol for the price we had a lot better
The room was cleaned and made up very nicely each day. Different animals made out of the shower towels were placed on the bed each night. The food was not up to the usual standards for a hotel of this price range. Spent a lot of time pushing time share options....
The all inclusive nature was great, the staff were fantastic. The wine
Everything, was nice! access to the beach you could improve
Generally it was clean and the booze was of good quality. No beach, poor service, resort smells bad and the food is not very good
Location The rooms were musty smelling. By the end of the trip, everyone had runny noses from what was most likey mold causing the musty smell. Service was terrible, I understand nothing happens quickly in foreign countries, but they were not helpful and didn't care, unlike other all inclusive I've been to in Mexico. The AC in one room did not work, they didn't not want to move the people in that room to a new room with working AC and instead said "Oh, it's working, you have to wait until the sun goes down for it to cool off." Really? No beach side drink orders, you have to go to the bar yourself. Food left a lot to be desired. The Mexican restaurant did not have AC and when we requested to be moved closer to the patio to feel the breeze, we were told no. There were only three other parties in the entire restaurant! I would not recommend this resort.
Excellent customer service Everything is nice
Beds were hard and a little creeky Really could use a hot tub
It was in a good location. Quiet off the main drag but close enough to be close to the things most people want to check out. The pools and grounds were very attractive. The staff were not really all that...easy to approach or good communicators, seemed like the guests were a distraction. Also, they said they had Yoga, and they might have, but it was not something that was easy to set up or attend.
Nice compromise between authentic Mexican and a more modern hotel. Got tired of climbing the stairs. An elevator would have been nice.
I was so surprised on how nice this hotel was. At the price I was expecting a lot less. The staff was very nice. I really like the separation between the family side and single/couples. the hotel has so much charm! Mexico. While I thought Playa was better than Cancun about ripping off the gringo, I was wrong. We got stopped leaving the hotel by the police for going the wrong way on an unmarked 'one way ' street. Officers wouldn't give us the ticket, just $50.00 cash
The grounds were just beautiful and the room was very clean and nice. A peaceful oasis just a few steps from all he action on 5th. The staff was wonderful!
Great value for money, good service and nice treatment from the stuff far from city center, poor breakfast
This gem of a hotel surpassed my expectations! It was so charming and well kept. The staff was very friendly and told us the best places to eat, sight see and beaches! The continental breakfast was perfect! Would definitely come back again! The only thing was that the bed was a little too firm for my liking.
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The room was nicely decorated and clean. The bed was memory foam and amazing - top quality. The staff was attentive and amazingly helpful. The grounds were beautiful and family friendly. But there were areas for adults only which was a plus. I don't have a single negative thing to say about the hotel.
the decor the toilets are not physically separated from the living and breathing spaces in the room. It is awkward to urinate with no door!
The room was clean and the staff was friendly. I'd stay here again!! Very close to 5th ave and a 5 min walk to the beach.
The beds were firm but very comfortable, unlike so many beds in that area. The air conditioning was excellent and there was a ceiling fan too which gave us many options in keeping cool, depending on the humidity. Bottled water was available 24/7 from a large carafon in the hall If the water carafon was emptied during the night/early morning, the guest would have to replace it--a problem for most women to carry it then lift it onto the stand. Our room would have been a little more comfortable with one chair. WiFi was available in only one corner of the room.
Pretty hotel, original decoration. Central. Room a bit damp. No defense against mosquitos! (Would be better to have netting in the windows).
The location is excellent as well as the exterior design: the lobby. In the room I was assigend I missed a footmat in the shower and a modern toilet.
Great location in the middle of the activities in Playa. Great staff. Very willing to assist. Wife loved it. beds were a little hard.
The staff is nice and someone is always on duty so if you have any needs they are there. I stayed on the ground floor and two couples stayed in rooms close to me with young children. This made it a little noisy at times....next time I would stay on the 2nd or 3rd floor.
Good location, beautiful reception and lobby area, helpful staff. We booked a day trip in reception to Tulum and Xel-Ha which was great value and handy as we only stayed a few days, including pick up direct from hotel... No phone in room, hotel lobby is decorated much better than the rooms themselves
Located in the centre of tourism for Playa del Carmen, very nice relaxed atmosphere No parking available at the hotel (which is set on a pedestrian precinct) so every day we had to trawl the surrounding streets for a legal parking space
The hotel is in a good position because it is central though in a quiet area of the town. Quality / price is fair, though we find something better in Mexico. Too many mosquitos in the room, as the mosquito-nets were all broken. Bad smell of humidity.
location Had a late check in and my room was given away. They gave another in different hotel which was terrible! I was only staying one night so not a big deal. I booked one more night stay 2-days later and was promised a good room at Posada Mariposa Boutique Hotel by Cesar to make up for them giving my first room away.When I returned for my second stay I made sure to arrive earl (11am) they gave me a room in the lobby next to storage and front desk (Room No.11). It was very laud, the room smelled horrible and the one and only window was facing the lobby. I saw Cesar after my check in and asked what happened with the better room? He said someone else took it.
The only thing that was lacking in quality were the bed sheets. For a 5 star resort the sheets were old and covered with pill balls. Also I don't like the fact that people get up and "save" chairs early in the morning without even sitting there during the day. The system should be when you leave the lounge chair you take your saving towel so someone can sit there and use the chair. Most of the time there were approximately 2/3 of the chairs empty just being "saved". This is not necessarily the fault of the resort but of people just being rude.
The staff were incredible.. Beautiful resort, good good options Horrible Horrible Smell from ocean like sewage. It was extremely hard to enjoy the beach. No eating at the pools
Our room was gorgeous Shows were great Food was great Loved how we could walk out to 5th Avenue Most of the staff was friendly Beach was well kept Pool was freezing I felt like they were always trying to sell something to us Small pool Crowded beach Beach chairs were old- they need some serious updating!
Food, service, entertainment. Everything was perfect in my opinion. Nothing
Everything. It was amazing.
Amazing...and I always choose 5 star resorts. One of the best I've ever experienced. The hotel should do a better job of explaining all there is to offer and an initial tour...it really has excellent offerings, but we had to navigate/learn a lot on our own. It would have been helpful to have more information upfront.
This was one of the best all inclusive properties I have been to. Room, staff, food, pools, bars and entertainment all were amazing. I loved the hydro therapy as well. Plus, as a bonus, the front door was right on 5th avenue, allowing us to shop, go to bars and grab off resort food. If you are looking for a chance to get both all inclusive and experience Playa Del Carmen, I highly recommend the Royal! The beach was horrible - rocky and full of seaweed. However, as I personally hate sand and salt water, this did not bother me in the slightest. This actually made my stay better, as we stuck to the pool, bars and 5th avenue.
Staff very kind and courteous. Animation team is so fun. Wish it was less expensive.
The service, food, and location were excellent. The staff were genuinely happy to be of assistance and always greeted us with a smile.
Parts of the grounds were very stinky
Plenty of space for six in the family, instead of having to rent 2 or 3 rooms. If we needed more days, could have used the kitchenette more. AC worked very well (a must, in the hot climate). Plenty of water power in the shower! A bit stark on the decoration.
A quiet yet convenient location near both beach and 5th Ave. The staff was wonderful and the facilities ideal.
Pros: Very friendly staff, great location, nice rooms, good breakfast and good price! Cons: No internet in the rooms, which for us was very important! Wifi is very bad
Staff was prompt to correct issues Would of liked a little more excitement going on balcony with pool ementies, but then I can understand time period of my stay.
If you are looking for a disgusting two star motel, that has the trashiest, dirtiest drunken and loud slobs around, you've found your place. This is at best a 2 star motel. For how much they charge, this is despicable. The hair dryer is the ones on the wall you would find in a 2 star motel, all bathroom toiletries are unuseable and smells really gross. The bed is hard, uncomfortable and wrapped in plastic. There are weird stains on some of the pillows that was really disgusting. There IS no service, and it's really bad when they tried. Management must be awful. Every single time I've asked them to clean the room they had not, and house cleaning managed to try to come into the room to clean every single day for the week i was there for the 3 hours during the day I am actually in the room, all at different times, it's actually remarkable that they managed to do that. Hotel WILL CALL PRIOR TO CHECK OUT TIME TO BOOT YOU OUT. It's very possible that there are prostitutes at this hotel or this is the hotel that local mexican men bring their low end escorts to. Also very dishonest, tries to charge 2-3 times the rate available online, and then when you're about to book, they will then offer to match the pricing, you're better off not booking through them directly to make sure you don't get screwed. Overall, this is a run down, trashy motel that is not worth the money. You will actually experience 4 star or higher service at any of the other hotels in a similar price range including be playa, artisan, or any of the major hotel brands.
Hotel was small, clean and peacefull. Its location at the main turistic pedestrian street and close to the beach was ideal for us. Suitable for travellers who don't need luxyry or are not going to spend the holiday in the hotel. Water temperature in shower changed from burning hot to cold. Difficult to get suitable temperature.
Central location, nice and polite stuff, clean Tiny room, no outside window, poor value for money.