Playa del Carmen Hoteller i nærheten av Playa principal de Playa del Carmen

Location

The rooms were musty smelling. By the end of the trip, everyone had runny noses from what was most likey mold causing the musty smell. Service was terrible, I understand nothing happens quickly in foreign countries, but they were not helpful and didn't care, unlike other all inclusive I've been to in Mexico. The AC in one room did not work, they didn't not want to move the people in that room to a new room with working AC and instead said "Oh, it's working, you have to wait until the sun goes down for it to cool off." Really? No beach side drink orders, you have to go to the bar yourself. Food left a lot to be desired. The Mexican restaurant did not have AC and when we requested to be moved closer to the patio to feel the breeze, we were told no. There were only three other parties in the entire restaurant! I would not recommend this resort.

The all inclusive nature was great, the staff were fantastic.

The wine

Character, location, excellent restaurant, friendly and efficient reception staff, secure parking

Hard, uncomfortable beds and pillows

The people were quite friendly. The rooms were very clean and maids were excellent. The pool area was beautiful.

There was a mix up with our reservation because of a late check in even though we had advised the hotel of this ahead of time. We did get a room, and despite being charged the price we were quoted, it was not the room that was described. We booked a deluxe and the room we stayed in did not have all the amenities of the room we were supposed to get.

THE HOUSE CLEANER STOLE MONEY!!!

The location of the hotel is the selling point. It's right in the middle of all the action and surprisingly when you walk into the courtyard/pool area, it's very quiet considering how loud and busy the streets are outside. Unfortunately, that can't be said for the rooms. The staff is also very nice and the food is good and priced reasonably as well.

The rooms are extremely loud from both the outside noise, and the noise from the AC. While the staff is extremely nice, they have limited English proficiency and for some reason there are no phones in the rooms. The overall cleanliness of the grounds is nice but the rooms themselves are not. From the sheets to the toilet/bathroom and even walls, you can tell there is little time spent cleaning the entire place.

The location

The smell that came out of the shower..a chimical smell..we change a room but the smell didnt go-we took a shower at our friend's hotel..the hotel service told us that that we must talk to booking and not to them..terrible experience

Location was great. Pool was nice and well kept.

It was very run down, things falling off of the walls, fridge broken, no hooks nothing to place your stuff on. The staff was useless when it came to information or anything related to "service". Absolutely no lighting there were waterbugs in the room on the night of check in. Shows a lack of service if on the first night the room wasn't looked at. not to mention you actually had to pay $3 a day for the safe!

Quite around the pool during the day, outside noise sometimes at night.

No facilities at all, this is really not a hotel but probably a good class motel.

The hotel is very nice, the rooms are well equipped and new, the beds are great.

Location: the hotel is just opposite of three discos (CocoBong) with loud music until 5am every day. This was a very bad experiance! Room: there was almost no water for taking shower, the water-pumps broke down every now and then. The room has black-ou curtains, but does not cover the door which is of glass. Staff: very friendly but highly inefficient - you complain about the lack of water and they move you to another room. You don´t have water in that room either and they want to move you back to the original room. Breakfast; included but you may choose between eggs with bacon and eggs with ham. One cup of coffe is free, you pay 30 mxp for the second one, that is not appropriate for such kind of hotel.

Location

Where do I begin. We first checked in and David said our reservation was cancelled. When we finally got our room, I wanted to shower since I had been traveling since the night prior, no hot water. I called and David said it was being taken care of. Ok. I took a cold shower. The next day, the water was hot, and all of a sudden there was no water! The next day, my friend was in the shower, the water stopped coming out. Called again to get it fixed. Water starts again , my friend jumps back in to finish up her shower, Brown dirty water comes out. I fill up a cup of the dirty water and take it down to the front desk. He takes a picture and sends it to his manager. Maintenance comes and fixes the problem. We were then promised that the manager would speak to us t be following day because she was not there, she was at the sister hotel down the street and was getting ready to leave. I asked to be moved to a different room, no other room was available because the boutique was under construction! He offers two rooms on two different floors. I asked to be moved to the sister hotel, he said no rooms were available. So we were stuck in this dirty hotel. The next day, I ask to speak with the manager, "oh she's not working today it's sunday". Really??? Our last day the cable goes out and nobody can come out to fix it today. -The boutique website indicates they have a spa- nope -rooftop bar and pool - closed for construction -Did I mention that there was major construction going on right across the street. The In Fashion Boutique website didn't indicate any of this ws going on. This was the worst vacation I have ever had. No compassion for guest here. I will NOT be returning.