Playa del Carmen Hoteller i nærheten av Playa principal de Playa del Carmen

The hotel has en excellent location. However the frontdesk staff was terrible. They were unfriendly and not interested in helping out. When we asked them if they could get the doorman to find our luggage as we had stored them there after our checkout they told me to find him myself. This hotel is vastly overpriced!

Character, location, excellent restaurant, friendly and efficient reception staff, secure parking Hard, uncomfortable beds and pillows

THE HOUSE CLEANER STOLE MONEY!!!

Quite around the pool during the day, outside noise sometimes at night. No facilities at all, this is really not a hotel but probably a good class motel.

The location The smell that came out of the shower..a chimical smell..we change a room but the smell didnt go-we took a shower at our friend's hotel..the hotel service told us that that we must talk to booking and not to them..terrible experience

Location was great. Pool was nice and well kept. It was very run down, things falling off of the walls, fridge broken, no hooks nothing to place your stuff on. The staff was useless when it came to information or anything related to "service". Absolutely no lighting there were waterbugs in the room on the night of check in. Shows a lack of service if on the first night the room wasn't looked at. not to mention you actually had to pay $3 a day for the safe!

We didnt have water for 3 days in a row for at least 2 to 3 hours of the day! Same

The hotel is very nice, the rooms are well equipped and new, the beds are great. Location: the hotel is just opposite of three discos (CocoBong) with loud music until 5am every day. This was a very bad experiance! Room: there was almost no water for taking shower, the water-pumps broke down every now and then. The room has black-ou curtains, but does not cover the door which is of glass. Staff: very friendly but highly inefficient - you complain about the lack of water and they move you to another room. You don´t have water in that room either and they want to move you back to the original room. Breakfast; included but you may choose between eggs with bacon and eggs with ham. One cup of coffe is free, you pay 30 mxp for the second one, that is not appropriate for such kind of hotel.

Location Where do I begin. We first checked in and David said our reservation was cancelled. When we finally got our room, I wanted to shower since I had been traveling since the night prior, no hot water. I called and David said it was being taken care of. Ok. I took a cold shower. The next day, the water was hot, and all of a sudden there was no water! The next day, my friend was in the shower, the water stopped coming out. Called again to get it fixed. Water starts again , my friend jumps back in to finish up her shower, Brown dirty water comes out. I fill up a cup of the dirty water and take it down to the front desk. He takes a picture and sends it to his manager. Maintenance comes and fixes the problem. We were then promised that the manager would speak to us t be following day because she was not there, she was at the sister hotel down the street and was getting ready to leave. I asked to be moved to a different room, no other room was available because the boutique was under construction! He offers two rooms on two different floors. I asked to be moved to the sister hotel, he said no rooms were available. So we were stuck in this dirty hotel. The next day, I ask to speak with the manager, "oh she's not working today it's sunday". Really??? Our last day the cable goes out and nobody can come out to fix it today. -The boutique website indicates they have a spa- nope -rooftop bar and pool - closed for construction -Did I mention that there was major construction going on right across the street. The In Fashion Boutique website didn't indicate any of this ws going on. This was the worst vacation I have ever had. No compassion for guest here. I will NOT be returning.

The staff super friendly, the location and the price were good. There was something wrong with the toilet and the whole room smelled like poop. We didn't ask to change rooms because we only needed to stay one night and i overheard the hotel was full for the night. If you're there to party like us, you probably won't mind the noise and loud music coming from the bars.

Hotel staff very friendly and helpful. Beach two blocks away. Great location. Great breakfast. Mattress was too firm.

ease of location, friendliness of staff, clean and affordable

crazy humidity, us could not be lived