Perth Hoteller

Great location with nice views of the river; they upgraded us from club room to very spacious club suite; nice club amenities. Concierges were completely incompetent--gave wrong info re: directions and travel times multiple time making my husband arrive too early/too late for several meetings. Bad smell of moldy carpet on the club floor; furniture uncomfortable and worn--looks like it hasn't been updated since the 1970's. Not what I would expect from a Pan Pacific Hotel

I told them it was our anniversary on our booking form. They gave us a card and a complimentary bottle of champagne. Nothing

The staff were friendly and helpful. The hotel is currently undergoing a refurbishment, which is good news as the room we had was tired and did not impress. The hotel caters for business types and I would not recommend it for anything else, it is functional. If you are on a vacation, I recommend booking alternative accommodation. In my opinion the Hyatt was poor value for money, ok if the company is paying but excessive when it is out of your pocket.

Fairly comfortable and spacious room. Bathroom was nice. Staff member Junko in Cafe was pleasant. A young, Caucasian girl with dark long hair (sorry, cannot remember name) had a lovely smile and was the only one to make me feel welcome. Not all, but generally fairly poor interaction with staff. Few smiled. Concierge was not friendly and promised to get details regarding a football match and never did. One waiter seemed to pass a sly remark about our appearance to others upon arrival as we walked past the cafe to the elevator (we had just traveled 6 hours from Denmark). Small TV in room. Not value for money.

Privacy, Great breakfast, nice to able to have a coffee during the day, Canapes a a couple of drinks at the end of the day to relax Could have had the 9th floor cleaned or vacuumed

Paid for a river view room and got a poolside room. No tea or milk only 1 bathrobe.

The rooms are very comfortable and clean the staff are very efficient and the location is rather central. There was a mix up with the payment and rather than wait till I returned to the motel they called me up which was not convenient.

Location The hotel is badly in need of refurbishment

I enjoyed my dinner experience. Next door had left their tv on and on the first night we got little sleep.

location to all city attractions & transport serious thoughts needs to be given re: parking. maybe work out a deal with the carparks etc

Central location, value for money Lack of ventilation in corridors and roof. Do engineers design these places for ingress of air/oxygen?!!!!

it would have been nice to have a cover on the doona. the airconditioner was very noisy. we were unaware that the hotel did not have parking

Closness to city shopping and the function at the bell tower that we attended on Fri night

location is good, near CBD. As a 4-star hotel, it doesn't provide toothbrush and toothpaste. We have two persons, but they only placed 1 showercap. We changed our room because of huge noise. When I complaint that the second room they changed for us is not as big as the first one, the attitude of their receiptionist is not friendly. They gave us a very snobby, not warm-hearted feeling during our stay.

shop till i dropped to view a movie was to expensive

near city center rooms are niosy you feel like the guest next room are stying with you in your room also bathroom not clean, i would recommend it but for lower rate 120-130 AUD $ per night

It was a convenient location for shopping and other activities in the city. Breakfast was ordered and extremely disappointed in the quality of food for the price paid.

Comfortable Bed, but noisy back street. Hotel lobby and buiding in general looks tired. Hotel staff friendly and helpful but lacked the professionlism of hotel staff in equivalent hotels in Western Europe

The room are quite enough for the family, located near CBD The supermarket is far away from this hotel. If we want to buy something such as bread or milk, we must walk or catch a bus.

Cozy and your kindness

nice views and also the facilities in the room was handy. parking! That was a joke!! Being from the country we do not have a choice but to bring our vehicles.

Internet should be included.

Location is great! It's right in the city with free buses going into shopping area and CBD. Porters are extremely helpful.

I enjoyed having dinner at the restaurant of the hotel. I had to change the first room (808), because was too much noisy; next to the machine room. I think the hotel should add extra isolation to the wall. The room 808 is enough big to add an extra layer to isolate the noise. When you lean your head against the back of the bed, you can feel the vibration. Fortunately, I asked for changing room and they did not have any problem. :)

Very comfortable and conveniently located The addition of a surcharge if paying by card

The staff were pleasant and helpful and the room was clean and well presented. The room was not deluxe or what I would expect from a 4 star hotel, it was small and very noisy. I could hear the tv from the next room throughout the night.

easy to find the bed was a little bit uncomfortable

It was in a very central position in the city, the room was quite good, nothing flash but plenty of room. The decor in the hallways needed a bit of a spruce up.

Foxtel Nothing really. I got woken up at 6am from the loud taps running in the next room. I also called after my stay to complain about how bad the parking facility is. For $20 a night to park your car in such a tight car park is ridiculous and an absolute rip off. I had people helping me get in and out of the car park. I also have a hire car that is now completely scratched from someone obviously having trouble parking there car too. I also have never scratched a car in my life and getting out of that car park was un avoidable to not knock into a pole or the wall or even another car. I called about this to complain and whoever was the manager on duty on sunday 28th nov got my details and said someone would call me on Monday and I still have thing

Location to a concert at kings park was excelent also walking distant to city shops Tha lack of parking should be addressed

I felt the hotel was in a quiet location only a short walk to the main shopping centre. Generally all facilities within the hotel were satisfactory. The catering for breakfast particularly when a few guests were in the restuarant left a little to be desired.

nothing bathrooms need renovating, dark rooms, poor layout for the space