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The owners Sophie and Alain are probably the best hosts I've ever met out of the hundreds of hotels I've stayed at. They went above and beyond to assist us with all our travel issues (unrelated to the hotel itself) and made us feel like home. Room was not very big (the huge bed was probably 75% of the room) but probably pretty standard for France.
The elevators needed a lot of work, the elevators only worked half of the time. A couple of people got stuck in the elevator for a half of an hour they had to call the fire department to get the elevator to work and that wasn't the first time that happened. Also the breakfst was ok, the scrambled eggs could bounce they had a big assortment of food. They have temperpedic beds, and nice bathrooms but when you take a shower it would flood the bathroom and sink area. I would probably go there again if they fix all of those mistakes!
Well, when we got there the staff where nice. But the carpets to the rooms where very stained. It smelt like someting was damp and when i opend the room door, it stank. It smelt like mold or somthing had been left wet in there for days. My hubbie had to get a different room. It was much better but i would not stay there again with my family. Sorry to say as the staff where nice but it was just not kept up. I know it in an old town but if your offering a service, make it a good one. Thanks
The Holiday Inn in Downtown Wilmington should be ashamed of itself. First of all, the hotel was completely misrepresented on the internet. The lobby, the halls, and the room were drab and not clean. The cleaning staff's equipment was present in the halls all throughout the day and night of our stay, but I do not think they were utilized on the rooms. The pool and hot tub were not heated. The staff was unprofessional and not courteous. The only positive thing I can write about this hotel is its proximity to Colonial Williamsburg and Busch Gardens.
Not the Holiday Inn quality we are used to. Several things broken...elevator, spa heater, ice machine. Pool and spa water very dirty (cloudy and green). Coffee maker was only 1 cup at a time, no fridge (had to use a trash can as a cooler). AC stuck on low. Had to ask the front desk 3 times for pool towels, took over an hour.
my widows faced the indoor pool, that was packed with kids from 9am to 11 pm.
I don't know where to begin. Staff was below average. The pool was very dirty, the water was green,cloudy and it smelled. The building is in serious need of repairs. On the upper floors their are stairs in the hall making moving your luggage quit a choir. We could not find a luggage cart. Some of the rooms side on the indoor pool and can be very loud. The windows did not close all the way in the room. House cleaning were cleaning rooms all hour of the night and day. Just don't stay there.
HOUSEKEEPING: Lack of towels-No dusting/sweeping-Lack of Amedities. Door left ajar a couple of times after maid service. No HBO schedule for July.SERVICES: Elevator works only 5 of 7 days-Lobby's complimentary coffee only get filled once in the morning!-One ice machine of three works 30% of the time. One room got flooded and ran into the indoor pool (where did the water come from?
This is the nastiest Holiday Inn we have ever stayed in! The red tile floors and many sections of carpet were absolutely filthy! The pool water was cloudy and puddles of dirty water surrounded the pool. The carpet in the room and the elevator looked like they hadn't been vaccumned in weeks. The bathtub had hair in it and there was mold on the shower curtain. I wouldn't stay at this hotel if it was free! We spoke with the manager soon after arrival, but saw no chnge in the 2 days we were there.
Hotel is outdated.Appears to have been a smaller hotel that they added two buildings to,resulting in what used to be an outdoor pool becoming an indoor,and seemingly open to the public based on how many people left the hotel lot after the pool closed.B'fast is only meal restaurant serves,so kids eat free is out the window after 11.No fridges in room,broken ice machines everywhere.Not what they show themselves to be in their info,I will not be back.
We were very disappointed. The hotel needs major updates. The lobby, pool and other areas were very run down.
Checked in at 10PM and ate at Ledo. Went to room and young people all over-hanging out and running around. Cleaning staff all over-talking. Room dirty. Went to bed @11PM and pounding on door next to us and couple screaming and fighting and child crying. After 15 minutes of this, we pack up and go to desk. Wait 20 minutes and nobody comes. Go back to room and leave first thing in AM.
Beautiful location, exceptionally clean appearance, easy to find, realaxed atmosphere. Both a buffet dinner and an an a la carte menu were displayed outside of the dining room for a 7.30 p.m. start. We waited until the start time only to find out that the a la carte menu was not being offered. We only wanted a small meal and after having a drink at the bar, a drive downtown was not an option. The walk was a long way.
None Small bedroom , small bathroom , no lift ,
nothing At first we was try find this hotel about 2 h Direction is wrong. Very small room and bathroom It is smaller then on sailing yacht. In water was too much chlor smelling everywhere. Very noisy. This night was terrible.
Idealy placed enroute to Spain. Affordable,Comfortable. To be highly recomended Limited directions but found easily by downloading the TomTom app for Buffallow Grills as one is ideally placed opposite.
That the security agent was king enough to help us out with the code of the door that didn't work. That it didn't have someone at the reception 24/7.
Good location, low price, parking Strong smell of chemicals (disinfection ?) in the room, quite difficult to find when going from highway A9 (exit 42) - remember to print a detailed map !
Nice basic hotel, clean & beds are comfortable. T.v with English channels. Good budget hotel for someone who will not be spending much time in room and just needs somewhere to sleep. On-site parking with no additional charge.
Mas Latour Lavail is a GORGEOUS renovated villa. It only has 5 rooms total so you practically have the entire place to yourselves. The owner lives on the property and is exceptionally friendly. The staff is so kind and helpful and went out of their way to help our group of 9 with three small kids. The hotel is out of the main city and you will need a car or taxi to access. It is down narrow roads (sometimes dirt) depending on which way you approach. I was a little nervous driving there at first given the roads, but was pleasantly surprised upon arrival at how beautiful it wad despite the remote location.
Food in restaurant was very good. Overall very nice room and hotel in general was quite nice.
excellent food and service, nice surroundings, attractive rooms difficult to find, saw little of their claimed park and wildlife.
location and the excellent restaurant refurbishment of the room is a bit outdated
The food was at a very high standard
The surroundings, food, rooms and staff were fantastic. The staff were so accommodating, we were able to arrange a dinner party for 15 pesons with one days notice. Did I mention the staff were fantastic!!! A comment only, is that this hotel isn't central to the town (only about a 5min drive). this didn't affect us but may be of interest to others.
Every thing was perfect ,the team very friendly and helpfull ,we had a fantastic room ,with a beautiful view ,ademas el restaurant estaba excelent
staff were helpful. do not like ground floor rooms - i should have mentioned it on the booking. really nice though - private and quiet, will go back. hated the set menu at the weekend - i like a la carte - vegetarian and eat little. did not ike the constant hoover in the pool as i like to swim.
Excellent Restaurant Very good Ambiance
Very little, the room and bathroom were clean. There is a restaurant which is an enormous part of this hotel, it is run for the benefit of local business people but is the only on-site source of food for the hotel. Room service is only available when they say it is. The managerial staff at the restaurant clearly do not enjoy guests from the hotel eating there and expect the worst tables and cold service. The restaurant tables surround the pool on three sides, which is not shown in the pictures and you are not allowed to swim in the pool before 9am or after 7pm. If you swim between 12 and 3pm, expect an audience of local businessmen to watch and comment. The gardens shown also host functions, during lunch and in the evening. Basically, holiday guests are suffered but not really welcome
The quality of the room was good. It was amazingly quiet and calm despite it's location on the edge of Perpignan. The food served up in the evening looked and smelt excellent, but was too expensive for our budget and we had allready had a big meal at lunch time!! However, we would have no hesitation to stay at the hotel again, and you never know we might even eat in the restaurant!!
The hotel is in excellent condition, the pool was lovely and the staff were wonderful. Location - you need a car to get to the hotel - the web-site description suggests it was near to the centre of Perpignan, whereas in fact it was a 10 minute drive. Certainly not walking distance.
New hotel, fresh and easy acces from the motorway. Parking and internet connection included in the price The price is much too high for such location (140 Euro/night) and such hotel. The room are quite small but the bathroom is definetly too small. The swiming pool is more a great jacusi than a real pool as it is so small.
Excellent hotel. Staff were most friendly and helpful.We had a few wonderful days in La Fauceille. None
Comfortable,friendly (except Restaurant) Location - this is well out of town in a Commercial/Business area . Restaurant was mediocre and expensive
Staff welcoming and friendly. great car parking. Restaurant food very good but over priced.
The hotel was very delicate with good facilities. The excercise room was a good thing! Thje personnel was friendly and very serviceminded! We definitely would like to come back! Absolutely nothing!
Room was fine. City view was a worksite but the pool side was very nice and the food was fantastic. Not really. All was pretty much OK. Staff were very helpful and quite jolly.
clean, well furnished, free internet
Very good service, central location in Beziers that needs only one nights visit Cost effective recent makeover of hotel
The facilities and staff were great here. A gymnasium, swimming pool, sauna and wellbeing centre were a plus too. Food was excellent. The hotel was like an oasis in downtown Perpignan. Away from the continuous through traffic which we did not like! Near to the Pyrenees and the coast without having to drive through the town centre! When we first arrived at the front it looked like a motel stuck in the middle of an industrial site with some parts being developped. But when we drove around the back to the reception and walked through the doors, our opinions changed.
Professional and friendly staff. Excellent food and good outside eating area overlooking pool and mountains Restricted menu
The location was quiet which is what we prefer, We were able to get a taxi to take us where we needed to be. The renovations did not interfer with the enjoyment of our stay
The staff was very helpful, the room was clean and comfortable, the food in the restaurant was excellent. I chose the hotel because it is a short walk from the university which was convenient for me, but it is situated in an uninteresting suburban shopping area - no mediterranean charm at all.
Convenient location to visit family in the area. Not close or convenient to anything else in the city of Perpignan without using a cab.
The spaces for sitting; the pool and surrounds;terrace dining; a comparatively large room with excellent bathroom; general design and ambience. The location was off putting. No opportunity strolling out in the evening. Information on buses not always accurate, though we used them once we got a timetable from the tourist office. Hotel menu limited for dining and few local alternatives.
There were some decent places to eat nearby and luckily there was an adequate bus service. The room was fine with decent faclities. Hotel was undergoing extensive refurbishment and the pool was dirty. We were not advised of this - also we felt we wre too far from town as we had gone to watch the Rugby
Why were not informed that the hotel was only half built
Convenient location out of town with very good facilities and with good size rooms that were keep very clean. Bar service was a little hit and miss with no service on sunday night!
Room Hotel in middle of upgrade. Pool Full of debris. Dust everywher. Noise through the day
Renovations taking place
Central position, affordable price, clean, kind staff, recommendable to other passengers
Well situated. Clean and new. Staff pleasant and helpful when there (not evening, night or early morning). Secure available parking. Room had everything we needed. Room not cleaned at weekend as no staff. Part time reception desk. 'Threat' of 15 Euro charge if kitchen area not clean on departure. Parking difficult on arrival as need key to access car park. Difficult returning key on departure. Breakfast poor value.
Excellent central location, rooms look pretty new and very clean. Still appears to have a lot of building work around, but didn't effect our stay.
Excellent location within walking distance of the Castillet. There was a slight "drain" smell in my bathroom which in my opinion was due to poor sealing between the toilet and soil stack. This could easily be rectified by resealing.
No-one on reception after 6pm on Sunday and the building is locked, accessed only via a code. We were not able to enter the building as there was nobody on reception and the shutter was down over the reception area and we also did not have the correct code to enter, as the code sent via Active did not work. I spoke to a resident who was leaving the building at the same time , I showed him the code and he said that this was the wrong code. We could not therefore enter the building to pick up the key to the room which we had booked via the internet several months earlier. There are no instructions of what to do if there is no receptionist present. Also, there is nowhere to park. There is a private secure underground car park attached to the building, but you require a fob from reception to access the car park. There is no other close car park near to the the apartments. The apartments are based on a very busy corner road with non stop traffic and no footpath or inlet to stop the car, so my partner had to drive past the apartments a quarter of a mile down the road in order to safely pull in, I then had to walk back to the apartments to try to access the building. As I could not access the building I was left with no other choice but to seek somewhere else to stay for the evening.
Location, price, room
I had free internet in my room The smell of sewer coming from the bathroom.
Clean, functional and private; plenty of kitchen utensils etc. Staff were polite and helpful. Easy access to the town of Perpignan and 15 min walk to the station. The image on the web is incorrect: the hotel is still being built and we had a noisy building site outside our window. Although the building we stayed in is very new, the heating and extractor fans did not work. We reported this but nothing was done. The room was a little cold but there was a blanket. There was a dangerous and busy road to cross to get to the hotel with no obvious crossing point. The hotel had no character whatsoever, you could have been anywhere in Europe.
Modern comfortable rooms with good location next to the Old Town
Modern clean efficient; close to city centre and not far from station. Kitchen in room convenient. Hotel's striking design makes it easily identifiable when lost in unfamiliar streets! Limited drop off parking space for visitors arriving by car with luggage.
Helt ok hotell, og fungerte for oss, selv om rommet ble litt lite med ekstraseng. Viste seg at restauranten i hotellet er en av de dyreste gourmetrestaurantene i byen. Hotellet hadde et snev av snobberi, som ikke passet oss så godt som familie med tenåring.
Personalet var meget hyggelige og imøtekommnede , snakket god engelsk, en nydelig frokost
Sentral beliggenhet, nær til buss og togforbindelser. Gratis trådløs internettforbindelse. Pent område med park like ved.