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spacious room and english speaking/ helpful receptionist bath tub is dirty :-( I took a dip then realized that the water is too murky!
Great value! For what we paid, I was pleasantly surprised. Wish they had a fitness center
Close to Narita airport. Nice to have a free shuttle into the city of Narita itself. Lunch buffet was limited in selection but staff was very hard working and being extremely helpful and gracious. This hotel is geared for large group travel or business travel requiring no more than two days maximum. Lobby was extremely noisy by a large group of mainland Chinese while the staff did nothing to quite them. They said it was normal. The bathroom in our room had mold and mildew along the walls. We experience an earthquake during our stay (7.8 at the epicenter) and was surprises to find the elevators still operating. The staff did not contact any guest, regarding the earthquake, either by phone or in person to see if guest and building was well. We have had experience with earthquakes and their reaction is surprising
No frills hotel, I got 2 nights for $60ish USD, cheaper than the capsule hotel and probably more comfortable than the capsule. Employees were great. There's a 7/11 in walking distance. None really, except the mainland Chinese guests. Rude and loud. Can't really do anything about that.
Staff were excellent, very helpful and friendly. The room was good size and the bed was very comfortable. We missed the airport shuttle but a couple of mins so they gave us a complementary taxi voucher. This hotel is the best value for money on our 1 month travels!
This was the cheapest hotel we stayed at in Japan (we went to Hokkaido for tourism) and it included a free airport shuttle, breakfast, and lots of toiletries — even a razor — which we really needed. Great value for the price. Sort of a small bathroom
clean, well appointed room with good wifi internet connection; convenience store downstairs, free convenient airport shuttle
Close to airport, free shuttle to and from airport, narita station and shopping mall.. Which all other hotels around the airport offer for free as well. Arrived at 12 pm front desk lady tried to get me to pay 700 yen per hour and check early, all I wanted to do was to leave my bags and go out to eat. Hotel is our dated, not Japanese cleaning quality at all. Room was too small, tv is micro screen smaller than your pc monitor!!
Even though the hotel was away from Narita station,the frequent shuttle bus made us possible moving around.
Convenient airport shuttle. Booked a non-smoking room,was giving a smoking one.When asked to change rooms I was told there where no rooms available.
Koi pond The nasty sheets, comforter wasn't clean and the bathroom was grimy
Friendly, efficient staff. Excellent value. Free shuttle from airport. Very close to the airport. Restaurant and garden on premises. Kimonos provided for each guest to use during stay. Would stay there again. Dirty air vent. Bathroom floor and sink were not as clean as they could have been. No wash rags. Could feel springs through mattresses. Only one pillow per guest.
I like the price definitely worth the rate. Clean and convenient Room was very small very little room to move around. Would have been not to have at less one England new channel.
Nice location near two rail lines and temples. Tiny room, but fine for one person. Friendly staff. Close to airport. Far from Tokyo. Hard to get around town without a car.
Located near the train station (which now has a downward escalator so one can bring 2 pieces of luggage) Room is small but includes all necessities Slightly noisy since it's next to the train station
I liked the price ($56 for a double) and the location near the train stations. I also liked the public bath on the 2nd floor and cleanliness of the property. The rooms were extremely small (even based on Japanese standards). If you are traveling to Narita via train, you get dropped off at the train station which is on the top of a hill, above the hotel. There are no elevators or escalators, so you need to carry your bags down stairs or around the block, using the road.
It was nice to be able to hop off the train and walk less than 5 minutes to our hotel. Overall the location and staff get 5 stars! They were very friendly. Tooth brush, hair tie and slippers provided in the room. The room was very clean also! We felt like we got a steal considering how nice it was for what we paid. I would stay here again and would reccomend it to anyone on a quick layover or looking to stay close to the airport on their last night in Japan. I forgot to mention the free airport shuttle! The only things I didn't like about this hotel were the tiny rooms (but let's be honest, there's a lot to see in Narita and you'll only be there to sleep) and they charge you 1000yen to extend your check out time for every hour.
Unlike many of Narita hotels, it's right by Narita station, so that you don’t have to rely on holel' s shuttle bus to move around. Restaurant on the 1st floor is reasonable. Large buth on the 2nd floor was comfortable. Small room
Betjeningen var upåklagelige, restauranten hadde både frokost- og lunchbuffet til en grei pris, maten var kjempegod, hovmesteren var diskret, men hele tide stand-by. Jeg finner ikke noe å sette fingeren på. Fra flyplassen så går det en gratisbuss til hotellet, denne går rett utenfor utgangen og stopper på dørstokken til hotellet, om jeg ikke husker feil går den ca hvert kvarter. Drosjen koster ca 3000¥ (ca 210,- NOK). Men de i informasjonen har et kart over hvor du er og hvor bussen stopper.
Nær beliggenhet til flyplassen og gratis transport dit. Det var blitt noe feil med vår bestilling og innsjekkingen tok derfor litt ekstra tid. Som kompensasjon ble rommet vårt oppgradert. Det er god service! For den pris som man her betaler for rommene, burde treningssenteret være inkludert i prisen.
Nothing in particular. Cost wise, It is under performance. Room is smaller but yet cost is not so economic.
Good location, in between Narita city & the airport. Old room but well maintained; functional, clean, included a variety of amenities. Free shuttlbuses & wifi. Nice & friendly service. Overall, "good bang for the buck"
Nice, quiet clean place. Left my phone there by accident, and they mailed it to me.
Breakfast was amazing. Amenities were excellent. Hotel a little old. Ceiling lamp was cool-daylight color. No pay per view at Annex building.
Shuttle bus between airport and hotel. Ready-made plastic bathroom.
The indoor swimming pool and Jacuzzi were great. Free shuttle very useful for getting into Narita town. A good hotel for anyone wanting to stay near the Airport with good facilities without having to pay too much. This Hotel is used a lot by JAL for their employees. The Hotel is a bit out on a limb but there is a free bus service to the Airport and Narita town. Internet is quite pricey at 100 Yen for 20 minutes. Virtually no shops or restaurants near by.
Very comfortable mattress, free shuttle to airport, excellent value for money. I didn't like that you had to pay to use the facilities like the spa/pool.
Staff was very accommodating. First was damp and musty smelling. Had to be switched to another room.
This hotel gave you the luxury of a shuttle bus to and from the airport terminals which you can grab the subway to tokyo or any other place to go to. It was a nice place to lay your head and relax since they have a spa and massage chairs. Also it's far from the busy city streets so you can walk around the garden to also relax. They said that they will change the water eveyday from your personal boiler to be clran, but some times I caught the boiler water never changed. I don't mind that yet don't say something and only sometimes keep your word.
Location--near to Narita Airport. Value/quality for price. Excellent room. Shuttle bus to airport and to town. Pegasus pub was closed for private party during my stay.
Pleasant, spacious. A good stop off near the airport to ease catching an early flight, but not much else to recommend it. 15 mins by free courtesy bus from the airport, bus runs every half hour. Air conditioning in both our rooms did not work so it was an uncomfortable night. Seemed to be a general problem. Restaurants were not great, and there was no alternative outside the hotel.
proximity of airport, transportation to railway station, shopping centers, shop at the hotel, green environment. no wheelchair room.
The personnel were very helpful, with everyone going out of their way to provide the best service. For example, the shuttle attendant went out of his way to find me in the restaurant to let me know that the shuttle was leaving in 5 min. The room was nice, clean, modern and comfortable. The double bed was comfortable for one person, but would be cramped for 2 people, especially those who are used to an American double-size bed. The tiles in the bathtub were chipped, and there was a slightly older feel to the bathroom. However, this was really not a bother to me, as all was very clean. The distance from the airport seemed far, although having a shuttle service was definitely a plus.
Clean, nice scenery and helpful staff
Everyone was very helpful and with out question there the kindness staff I ever meet. I had less worrys when the staff speak in English. I know only a little Japanese. I could go on and on. Simply to put it. If your looking for a great hotel with out the terrifying prices then look no further. You have found what you are looking for. Please stay and enjoy the service there.
Shuttle Bus to/from Airport and Aeon Shopping Center. Not many restaurants around the hotel.
Good location and breakfast had large selection with good quality Room was not as advertised do not get stuck in the older wing of the hotel, was very old and run down, requested to be moved and was moved, staff was fantastic.
Nice American type room very large for Japan and staff was very friendly. Breakfast was on the expensive side at over $20 but the quality and variety of the food made it worth it. They also have a large bus that does runs to Narita airport.
staff was cheerful, friendly, and helpful shower curtain needed cleaning or replacement
This hotel was great...the complimentary and/or low cost shuttles around the city and to Tokyo make this an ideal place to stay. The room was very clean and comfortable. The staff was very friendly and knowledgeable.
Friendly staff. Staff spoke English and were helpful with late check out, baggage sand directions and suggestions on what to do nearby. Shuttle service on time.
The free shuttle and in-room wi-fi. Very convenient to get from airport to hotel via the free shuttle at bus stop #16. Check-in was fast and efficient. The hotel was very quiet. There was a children's playroom although my child didn't play in it, nice to have. Wish there was more dining options.
the way people serve you, the attitude, the convenience. no atm to get some cash.
Lobby was nice. Room was good Bathroom was very outdated. Bathroom was a 2 star otherwise a nice hotel
This was the second time that i was in this hotel and i hope there will be a third one to. The 1ste tiome i came with my family and the second time i took 4 friends with me. They liked it all very much. The price of a breakfast is to much. Yen 2200 is to expensive when you are with 5 persons
Used it to get a good sleep before an early flight. Prevented early start
Large Room with armchair, shuttle bus to airport runs on time and is convenient. Shuttle bus to city only once per hour and always packed, Hotel is too far away to walk, so if you want to eat something in the city you might have to wait quite a long time for the bus, no Free Internet (standard in Japan)
Convenient shuttle services to and from the hotel as well as to the train station. Room key operates all electric outlets
Great location, easy access to and from the airport. Best hotel I stayed at in Japan. Breakfast too expensive.
Great staff,willing and helpful.Shuttle service marvellous.Need to ask about jacuzzi as not in hotel inf. bklet
Proximity to airport & friendly, helpful staff. No swimming pool
The hotel is very convenient when you have to be on a flight at narita early in the morning (free airport shuttle). When we were there prices for buffet breakfast, lunch and dinner were much reduced (30 %). We appreciated this very much.
Shuttle service was good. No free wifi
Flights delayed and was able to get a room last minute and the hotel and kayak was very helpful a young mother and child the airport said there were no rooms anywhere in Tokyo got on computer and they had a room and ofered a free shuttle every 20 minutes after a 14 hr layover in the airport in san Francisco were needed sleep and thanks to them and kayak we finally got some would stay there again.
It was older rooms but clean, and everyone was nice. Our plane arrived pretty late but there is no shuttle bus after 7:50 pm. I didn't realize that it was pretty far away from Airport and taxi fee was expensive. Using train will be recommended.
The staff were very helpful, we almost missed our shuttle bus to the airport, and having a fussy baby didn't help. One of the guys actually went up to our room to remind us and helped us bring our luggage down while the receptionist came out to help bring our luggage to the bus, never experienced such amazing customer service anywhere. The hotel location is also very close to the Narita train station (less than a block), which is great. The room was small but cute, came with two sets of some kind of kimono and slippers. The electric outlet also woks with US chargers The elevators were tiny for a family with many luggage, we had to make 2 trips to go up and down, because they couldn't fit the baby stroller and the luggage, but it's not a deal breaker.
Nice staff. Clean. Lots of extras (tea, coffee, robe, bath things). Smelled of smoke. Confusion with reserved booking. Small for long a long stay.
I like the price, a good location next to the train station, the staff was friendly and the restaurant around Narita. The rooms were kind of small but comparison to the higher price rooms in Tokyo its worth the price and not enough outlets to plug in my electronics,.
Very convenient for the airport and for Narita town. The rooms are large. The hotel is a bit tired and could do with a refurbishment. The carpets, although clean, were badly marked and the furnishings and decor is old.
Free commuter bus from hotel to airport (v.v) was great. And also more than 2 convenient store nearby. The room was clean but I was bothered by bugs on bed. Other than that it was a nice place to stay over before going to airport.
Great location, only 2 minutes walk from the JR Narita Station. Shuttle bus service is great carpet in the room is badly stained, air circulation in the room isn't good
location very near the station
The free Airport Shuttle and the location next to Narita Airport The room looked shabby, the hotel does not offer breakfast. 6400 yen were to expensive for a night at such a place.
Close to JR station, relatively close to airport (free shuttle bus) JR train takes 80min to centre, try to take NEX (free with JR pass but you have to reserve seats), is much faster
Good wifi service. Hot water, tea, coffee, complimentary bath items. Only one electrical outlet. TV remote wouldn't change channels.
Excellent staff even with us foreigners. Got to the hotel early and they took our bags from us. Got lost on the way back somewhat and was very very late getting tl the hotel. Found our bags in the room and staff awaiting us when we finally adequate it back. Refilled the hotel complimentaries and towels while we were gone every day. Very very small room. But we expected as much.
The only good thing about the Hotel is the proximity to the Airport The hotel is old beds are too low not comfortable
nice people at front desk. Competent and smiling. Large room. bath robe. good explanation in English of all the bottons in the room. Bus to airport and circular bus very precise. the guy at the door say goodby and thank you ! the concierge (evening did not speek English. The kitchensmell around the lift area
great location with good connection to Narita airport. Friendly staff and large comfortable room by Japanese standards decor a bit old. restaurant options ok but a bit basic.
It was pretty good for transit. Whenever I come to Tokyo, I stay at Tobu Narita Holiday Inn. Nothing
The economic value and location to Narita Airport was the main reason we booked a room at Narita Tobu Hotel Airport. The free shuttle transport to the airport was very efficient. The rooms were clean and quiet. It was convenient and economical for us to have a quad room for 4 adults. We did not eat at the hotel nor use any of the facilities. We basically used the hotel for sleeping and transport to the airport. It fit our needs perfectly. We had difficulty connecting to the internet on our phones to retrieve our boarding passes online.
profesional stuff difficult to get back from Tokyo after 23:00, exsept using very expensive taxi!
The service was excellent. I called the front desk asking about the free internet, and a clerk brought a LAN cable up immediately.
We missed our flight and had to scramble. They provided shuttle service to Narita (free) and also shuttle service to nearby towns and mall. Great little expedition to end or begin your trip in Japan. Affordable price is a huge selling point, and staff is very generous and really helpful. We drank heavily and had a time exploring the hotel and going out on the shuttle. Note, this place has a very 60's-80's ish decor. Which was hiliariously cheese and cool. The beds are dated and the room is a bit smaller than traditional US hotels. Motel setting in a scaled hotel size.
close to the Narita Airport, with shuttle bus between the airport and hotel. the car parking place is large, quite some kinds of resturants, the garden is good also
Clean. Great location from Tokyo Narita airport. Prompt free shuttle. Nice top floor restaurant. Pleasant staff. Very reasonable priced.
It was near Narita. It had available rooms. I was given a room that was old/dated and smelled of stale cigarettes. The WiFi was impossible to connect to. Staff helped me get re-assigned to a (still stinky) room on the side of the building that has better WiFi reception. Crazy long halls. 800 rooms!
The depth of bath tub. Because I am a Japanese... They put some different type of pillows though, one of that pillow had stains without cover.
I liked that I asked for a non smoking room and got it. I appreciated the service and the buffet breakfast was delicious. Individually made omelette is a must. They have wifi but it is not accessible from all the rooms. Lobby has it but this is not so convenient.
The convenient location and clean bed. Room was heavily worn with some hair. Staff could be more friendly.
Asked for a non smoking room and that is what i got.Very picky when it comes to a room being clean and it was spotless, from the bedding to the bathroom to the floor. Great bus service to and from the airport that was important.Great value Room a bit small compered to US standards , but very normal for Japan