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The checking and security measures we very good.The guest feels safe after the Mumbai Attack on Hotels.
The bill contain room service meal that I never ordered. The staff did not believe me and told me to wait while they called for the check. Then after 20 minutes they realized their mistake and took the amount of my bill without ever apologizing for accusing me to lying to them.
Location,best service overall, friendly helpful. Overall the best customer service, best food awesome breakfast, lunch and dinner Nothing
the food was delicious and the spa with hair salon was a bonus
View, Nature and Peace! Food
Staff was excellent, room was nice and comfortable. The food was excellent. The view from my room was not oceanfront but very partial view and the ledge was full of bird poop, so didn't really enjoy the view much.
Great friendly staff and situated right on juhu beach restaurant menu could have had a little more variety and more dishes otherwise food was good
Very comfortable beds & excellent showers. we were in a smoking room which was only disappointment as I hate the smell of smoking.
Excellent hotel!!! My filght got me to Mumbai in the middle of the night and the hotel staff bent over backwards to accomidate me. They gave teas and coffe and brerakfast whilst I waited for my room to be prepared (which they managed to do for 8:00am). The hotel has a great pool and facilities, and I would recommend it to anyone staying in the Juhu area.
Staff was very friendly throughout A simple one minute call to Delhi on a cell phone was charged Rs. 200, this does not make sense to me. I know luxury hotels like Novotel add own surcharge(s) but Rs 200 for 1 minute call is just too much over the head.
The hotel was in a great location overlooking the beach and within easy reach of the airport. The staff were efficient and courteous, the room was comfortable and clean. Choice of restaurants was excellent as ws the food.
Hotel lujoso, muy limpio y habitaciones grandes y comodas, bufet libre muy bueno, personal muy servicial. Posee de una piscina exterior bastante grande.
The Staff were polite & helpful. The room was comfortable but had a Air condition problem which could not be sorted & we were offered another room. The view was good espically during the monsoon season. The view from our room was good but the outside of the hotel was littered with filth, plastic bags & bottles, this ruined the overall view. The rooms were little dated in decor esp. the carpets.
The hotel staff war good and nice The breakfast was Indian cousin it is very poor
very friendly people. the best massour of Mumbai it should be a way for us to know in advance that some amenities are in rehabilitation. the sauna was an important feature to decide, but when i arrived i was informed that it was out of order.
The service was exemplary and the buffet was delicious especially the Philippine breakfast. The whole experience was one to repeat.
clean and very good service
Big room, free airport car service Staff rip you off with the exchange rate to the dollar, do not use the advertised rate
I liked the ocean view and the breakfast was amazing Rooms not well soundproofed, noisy late night when the bar closed, the beach was not well kept
the manager was very helpful he even upgraded me to suite room
The bar and restaurant are quite good. The rooms are old, tired and need to be refurbished. The sound transfer between rooms is unacceptable for such a hotel star rating, I could not sleep at all due to continuous noise and doors banging etc. The hotel is overpriced, I moved to the adjacent Novotel for the same price and into a Hotel worthy of the star rating given. The diference was hard to believe.
We booked for one night and left our baggage at the hotel the next day to do some shopping before we had to get a flight. They were very accomodating. The breakfast was 50/50
Working was in progress ....smelling paint everywhere... Cannot classify this hotel as a three star ?
The food was great (but took an excessively long time). The room was very nice, but a little damp due to humidity. A great value for the price. Restaurant was very very slow -45 minutes from order to food.
There was one friendly member of staff that worked in the evening time and he was mist helpful and friendly. The shuttle bus did not run to the airport as was one of the main reasons we booked the hotel.also they advertised a buffet breakfast,this consisted of room service (which we were charged for) and a choice of either cornflakes or scramble eggs.
The room was unclean. The towels provided were clearly dirty. We requested a double bed, and maybe this is normal, but we were not expecting it to be 2 single beds simply pushed together. The a/c unit was extremely loud. The staff was rude at check-in.