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The staff's courtesy. The WIFI charges, the billing not being in the quoted currency, the tax they wanted to charge on the breakfast, even though the price was all in.
The environment is nice, the bed is comfortable, the food and service is good and the staff are all very friendly. Just the hotel rate is a little high and shopping or rather location is not so ideal. I am happy with my stay.
The Hyatt Regency is a great hotel for the leisure or business traveler. It is close to mumbai airport. The complimentary pickup was smooth. The checkin was quick and the staff very friendly. The room was very comfortable. The breakfast was phenomenal and so were the lunch and dinner options. Entry and exit to the hotel was easy. Visitor parking is available. The staff doesn't judge guests based on the kind and type of vehicles used. All are treated with respect. All in all a great experience and I will return to the Hyatt. Truly lived up to its reputation and brand. Security is pretty good. The hotel is gated. The ambience, music and overall look and feel is awesome. The room mattress and linen could do with an overhaul.
It was modern and clean The (presumably necessary) level of security was very off putting - taxi screened at a large gate with dogs etc., luggage had to be screend through airport style security system - as we we on entering. We felt under siege and that it was not safe to go out around the local area. Th hotel was not at the airport and the hotel transfer was much more expensive than a taxi. The facilities were not finished - pool etc not available for use. We would not recommend Mumbai for a leisure trip.
A hotel that gives you a western feel in India! Staff was very nice and very helpful!
In the Beginig they didnt want to accept my reservation saying that there is a mistake in pricing. also because i have checked in early @6:45 am they charged me half day.
I did like the cleanliness and facilities. The restaurant was also very good and the prompt and professional response of the staff. Location, but I was aware of that prior to booking. Also, the necessary security checks.
I was amazed at this Holiday Inn! The hotel and the property are incredible, unlike any other Holiday Inn that I've seen. Usually, these properties are a budget to mid range level, but this particular location is top notch. It has a rooftop infinity pool, a great boutique spa, and the rooms are really spacious with a rain shower. The staff was also really helpful and soo polite. Rehan, one of the IT guys, helped me out numerous times in one day to help me get my devices connected to the wifi. He was very helpful, courteous, and patient. I would highly recommend staying here if you have a long layover in Mumbai and want to stay someplace close to the airport. I missed my connecting flight and this is how I ended up staying here. The hotel also has a complimentary car to take you back to the airport. Excellent value for the price!
I loved the friendliness of the staff, the comfort of the stay and that they catered to our unusual requests. Absolutely loved the breakfast. There was a bit of noize as there was a wedding in the hotel.
It was very near to the airport and very clean
Very nice hotel near airport.
Conveniently close to the airport.
The hotel is very new, opened 1st of April 2010. However, in my room there were already 2 substantial stains on the carpet and one day I even got a bathroom towel with a big hole in it.
Clean, fashion, every room has a iPod as a remote controller to control light, A/C, TV etc, warm welcome from hotel staff No room has got a bathtub, which is different from its description on website.
Overall service is below average. Some design and operational issues with ipod control. Bath room design very poor. No
Loved the service and location - only about 5-10 min from the airport. AND the room service was prompt and delicious!
Cleanliness and staff was courteous. Electrical controls on I-pod I would request to have an alternative Remote for TV as always the I Pod battery is low.
Hotel Room and Restaurant!! Poor location, no international call and wifi services as promised. Airport transfer services were not available as described in the website and did not respect the written request too.
What didn't we like?! The managers and staff were incredibly helpful, meeting our every need. The chef and his cooks prepared five star meals throughout the day and the free buffet breakfast offered delicious western and Indian food. We highly recommend Suba Hotel and will return if the opportunity arises. Nothing!
the gadgets in the room - the ipod to control everything! the staff were also very helpful, it was a great hotel for the price
The staff was wonderful. The free shuttle to and from the airport (about a 10 minute drive) was invaluable. Just email them, let them know your arrival details, and they will be there as promised--even in the wee hours of the night. The room was clean and comfortable. It allowed us to rest well, get a clean shower, and nice meal before the next stop on our itinerary. This was not a bother to us, but be warned that the neighborhood is not upscale hotel after hotel. We always felt safe within the hotel, but would probably be careful about going out alone or at what time of day.
the staff is very nice, room is ok, some people may like the soft bed, but I would like to be firmer(for my back). free airport transportation (included in my package) the location is not far away from airport, but surrounding area is very poor. if the air-conditioner has timer would be better.
Upon arrival i was informed that they had upgraded my room, what a lovely surprise! The staff were very friendly and helpful, english very good. I felt comfortable in this hotel. It's not the largest of hotels but it has everything you need for a short stay. The food was lovely and the asian restaurant very comfortable and a relaxed athmosphere. Only issue was that they couldnt supply internet access as there was a problem. They did eventually but it was too late due to time difference back home.
The room decor and facilities were good but do not make up for the rest of the experience. Everything. Staff were bad. There is no Seesha bar. The jacuzzi didnt work. The swimming pool didn't work. The sink didn't work. The 'Rooftop pool and restaurant' was booked for a private function, well 75% of it was. You could eat there still, if you wanted to eat in a night club atmosphere, not relaxing. We went to the 'fine dining' restaurant downstairs instead and got seated at a dirty table. Once they sorted this after 5minutes or so and ordered our food, we found cockroaches scurrying around on the benches. We then complained and agreed a reduced rate for the room. 2 days later they took from our card the amount they had agreed to reduce our stay by. They are a bunch of crooks
Location near to the airport and very nice relaxed pool Poor service.
The price is good for the value they offer. Restaurant downstairs offers good and a wide choise of Asian food. The complementary pick-up and drof-of at the airport is also a big plus. Slow service at the reception desk. Getting an internet voucher takes up to half an hour.
Upgrading my reservation was a pleasant surprise! The shuttle-service to- and from the airport is a facility that differs 'The Regale by Tunga' from lots of other hotels. The staf is great and very helpful.
Good price for what they offer. Great restaurant, buffet absolutely tasty The area where the hotel is is not the best one.
Good location, The hotel was too noisy. Guest rooms were open late into the night & they were making too much noise. Also the cleanliness has deteroriated since I last visited fhe hotel; also the entrancenow is through a coffee shop which is not v. good