Front desk staff was very helpful and friendly
Food was fair. No night life nearby
the staff were extremely helpful, attentive and cheerful, I cannot praise them enough I think the rooms could definitely do with a freshen up
the comfort of the rooms, location. Hard to find it.
Great location for parents of Supelec or Georgia Tech Lorraine students. They charged 8 euros for 2 cups of coffee and the internet did not work well.
Nice big room, big comfortable bed, good breakfast buffet
Nothing Staff was very unfriendly, room was not cleaned properly, air conditioning did not work, shower had mold, bathroom soap, comb, toothbrush animities was very poor quality. Restaurant food was very over priced and the food was not eatable. Grounds were in a very poor condition--grass not mowed, beer bottles on the grounds. Staff in the restaurant was extremely poor. One lady with long curly hair only walk between the front of the restaurant and the kitchen. She did nothing. After waiting a very long time for our food, the food tasted so awful we couldn't eat. Staff did not offer to discount the price of the food nor provide something else. We mentioned these problems when we checkout the next morning but the reception staff only stare
Very little Dirty, tired room.Extremely rude and racist restaurant manager. Food totally inedible. Many others complaing. Will never use again or recommend.
lovely big rooms no, it was good all round
large rooms - good bus service to city center - nice swimming pool
Clean, spacious, modern, well-appointed room Enormous comfortable bed Quietness; second internal door to cut off noise from corridor
24 hour check in, all staff very friendly and helpful
The central position of the hotel, the ease of parking and the good value of the parking charges
Hotel was well located and a very good rate when booked in advance. On site parking was essential but it would have been useful to know there was a height limit. We only just scraped in with a roof box. Room was very pleasant and clean. Breakfast seemed a bit pricey so we ate out. Ok if on business on expenses but for a family the cost would really add up. Not really. Comments as above. Overall a very enjoyable stop-off en-route across Europe.
The hotel was clean and very central. Staff were very friendly. I booked a twin room but the second bed was a convertable seat which was not very comfortable.
The room was not new, the people who works in the Hotel not nice at all !! The bathroom not clean and horrible !!
The hotel is situated in the middle of the city on walking distance from the cathedral, the new center Pompidou, the shops and restaurants. The rooms are vey spacious. 13,80 euros was a lot of money for a simple breakfast
Clean, comfortable hotel in an excellent location for exploring Metz. Breakfast was not included in the room rate and was rather pricey. Parking is also not included--10 Euro per day.
Easy car-parking close by for Eu9 per night. Central location. Cleanliness only so-so. In need of modernisation - especially 70s bathroom and textured paint on walls.
The silence and the comfort. The art of service by the personel
Helpful staff, very clean and nice rooms, and great fresh croissants.
Staff was friendly, room was comfortable, lobby quite nice The breakfast which was included was fair at best. The hotel seems to have cut some of its amenities compared to a few years ago.
Breakfasr was expensive and not as good as some Mecure hotels
It was convenient for the town centre, and the (free) parking seemed secure We had a number of small issues that overall did not detract greatly from our stay: on arrival the first receptionist could not find our booking - once we had found the parking & returned the other receptionist found it straight away; the hotel room was clean but there were large discoloured patches on both the walls & carpet; the breakfast seemed expensive - we chose to go to a patisserie 50 yards down the street & got croissants & filled baguettes for a third of the price which suited us better; on checking out, the receptionist neglected to mention that there was a code to exit the parking area so we had to go back for that; the exterior door for the parking access was broken & we got stuck outside for 5 minutes
It was comfortable and in a good position for shops and eating. The hotel restaurant was not open on Sunday.
It was very nice to have a choice - buffet breakfast or express breakfast at the bar. Unfortunately the bar was closed (25 December)
The Hotel was central & had a good car park, the room was large The air conditioning did not work at this weekend
Nothing Did not like it all... on a scale of 1 to 10 ... I'd be generous and give 4.Cannot remember how many starts it was, but I'd give it 1, and that been generous.
Budget price, not far from some major cities. Broken additional bed, the staff lacks english speaking skills, the breakfast is a bit steep for what they have to offer.
For business - location - price & Internet - reception very pleasant (which is an improvement)
Clean rooms, enough parking places, nice reception, good breakfast. Just good!
Arriving late was not a problem due to the automated system by the gate. Breakfast was limited to a few basic items.
Good value and good availability of restaurants. Great choice for an overnight stop on a road trip.
Good location when travelling south - north (7hrs from North Italy) - secure parking but clear the back of the car - good standard of room with wifi(free) - value for money. Set in a "theme" park area - good if you have kids but might be noisy at weekends.
Excellent value, great location for zoo, Galaxie concert venue, Restaurants, Cinema,
It was a stop off on a return journey and as such it provided a good,warm, clean room anwhich was, luckily enough, on the ground floor. The wifi connection was good and easy to log onto enabling us to listen to Radio 4. As the second of this chain we have stayed in, I was surprised that the showerhead attachment point was broken so it had to be used handheld when a small amount of work could have fixed it. We arrived in time to walk around the area, which was good because the lack of lighting would have made things very difficult. Also as it was a Monday a lot of the restaurants were closed. More information on this at the hotel would have helped.A convenient place to stay but not one I would have chosen due to theme park feeling of the area.
Good overnight hotel when travelling. Comfortable and adequate room and facilities. Poor breakfast aside, hotel was good value for money. Breakfast was nothing special. Awful machine coffee!
We requested an electric kettle in the room and this was readily provided. There was some tea and coffee provided in the lounge during the day although the quality was fair, but it was a nice touch.
it was very close to the railway station and city center. it had good breakfast. no
big and comfortable room, hotel staff are friendly and helpful Bathroom has to be refreshed
Small room but very comfortable, clean, large bathroom for such a small room.Good value for the cost. none
The family room was very comfortable and we liked very much the idea of giving priority to families with kids. Excelent idea. We asked in the lobby about how to get to city centre and the lady there told us very poor information just to get rid of us quickly. We had to ask people in the street.
I didn't have to pay. When I came back to the hotel after dinner, the door to my room didn't open. The manager found no appropriate cardkey. Finally I had to sleep in a different room while all my stuff was in the other one. Very bad experience!
Location in the center of a beautiful city. Adjacent to the Cathedral and Museum. Friendly, helpful staff. Clean rooms, good breakfast. The difficulty in driving to the front entrance to drop luggage.
Location and parkingfacilities are veryy good. We enjoyed the fresh orange juice for breakfast!
A major investment made to modernise the interior of an elegant old structure. Result is mostly successful ( although already starting to fray at the edges). Overall good value and well situated. But be careful of Saturday nights when a (non related) club in an adjoining basement does disco into the early morning and sets the entire structure throbing!
Very good location, nice room, breakfast is basic but for that price (free) was very good. Very helpful and nice hotel personel. We had to change our room twice (we stayed there for one night). In the first room electrecity didn't work, the second one was smoking room. Finally we get very nice room.
The restaurant attached to the Hotel has 1 Michelline Star and aims to get the 2nd one this spring, so that is a 'must do'! Neither fitness center, nor swimming pool... quite unusual for 4 star hotel at that price. Standard double room is not big at all...
Excellent hospitality of staffs. Relaxed atmosphere. Overall, very pleasant accommodation. Evening turn down the bedding and hand made chocolate on the pillows. Wow!! Had a problem with thermostat (heater) but was corrected in short time.
Room comfort and standard seriously understaffed in the evening, staff very harassed and could not provide a quality service. Was told we could not eat in the Restaurant or bar but could order the same food for room service??? After complaining finally got served in the bar by very irrate staff, food very average for a michelin star restaurant.
Courteous staff, comfortable room, free wi-fi. Overall a very pleasant place to stay - didn't sample the restaurant or bar so acnnot comment on those. No English language TV channels is very poor in a Hotel costing this amount of money. Breakfast nothing special
it was an excellent hotel. Rooms are beautiful, very big, very nice furnisheg. Very clean and quiet.
Fabulous room. Great views. Comfortable. Quiet. Convenient. Would be good to have a gym facility in the building.
It was located in an interesting structure (enjoyed the video in the lobby of the reconstruction project) the mattresses and pillows were not comfortable...found the mattresses and pillows at smaller "boutique" hotels to be of much better quality.
A nice hotel, can be easily a 5-star hotel if the put slippers into the room and improve the breakfast a bit. Was a nice experience, stayed in the hotel overnight.
Excellent 6 night stay, the staff made me feel right at home. I will return again and would highly recommend this hotel. The resturant was also outstanding, but expensive.
The building is 500 yrs old and was built as part of a military fort. The rehab is very new and has five star furnishings, finishes, accommodations and services. The staff was ultra friendly and could not have been more helpful. Short stroll to town (5 min) and Metz is very cool. Nothing to complain about. And I'm normally a grumpy old man about things
Easy access to town.
Relatively comfortable room, quiet, hotel not too difficult to find despite blocked road which did not permit access following GPS instructions A clean room should not have rests of potato crisps beside the bed, it did rather put me off
Very convenient location for town centre and the underground car park was good as parking in Metz is a nightmare Can hear neighbours and the hallways echo.
It was very close to the city centre.
location, value for money room and bathroom size
The professionalism and friendly of all staff The shortage of room space
Nice Staff Restaurant hours. They were closed the whole time.
location next to large pedestrianised city centre,withgood facilities towalk around. Parking a big hassle.Most staff rather dour.Room and shower compact-but not costly.Domestics repeatedly invaded room next morning as we were packing up,well before checkout time.Restaurant was shut,but plenty to look at nearby.
The breakfast buffet was excellent and the linen was clean. The hotel was walking distance to the centre. The bathroom was not very clean and I would not use the hairdryer because it was dirty, with mildew inside the hose. The shower was small and an awkward shape. Also the rooms that faced the street are subject to a lot of street noise, even with the window shut. Overnight parking at the large parking lot in front of the hospital was very expensive (not the hotel's fault) so if possible find another alternative.
Nice hotel staff, clean and well located. The beds are too soft.
Location excellent for visiting the Cathedral and other main sights. Excellent view over the Port du Saint Marcel. Room decor was slightly shabby (i.e. frayed wallpaper, etc.) & in need of updating.
Situated in a beautiful part of the city, secure parking included. Very comfortable hotel with multilingual staff who were very courteous and helpful. Surrounding area has a number of restaurants
The location was fantastic for Historic Metz. The staff were outstanding and very accomodating. The decor in hallways and rooms could be updated...looks dated and dingy. Breakfast room and lounge were very nice.
The hotel was in an excellent position. It was within easy walking distance of the shops but far enough away to enjoy the ambiance of an old town. There were many restaurants to choose from in close proximity. It was not easy to access the internet.
use of pool
Position. Metz is a great City. Had the choice of rooms which were a little dated but clean and adequate
central position, nice lobby Room is in need of decoration (carpet hanging down) and is pretty small for the price. We requested a travel cot and were told it would be in our room but when we got there it wasn't.When we then asked again for one, nobody was able to build one up for us. We were even asked to go down to reception to exchange the one we had and wasn't working for another one ourselves because the receptionist was the only person working at that time and she was busy. She did come up to our room in the end but couldn't manage to build any of the two existing beds up. In the end our daughter had to sleep on a big mattress on the floor because we were worried she would roll out of the big bed without side protection. We weren't charged for it though at least.
The croissants at breakfast were fresh Really dirty room, floor was filthy, other peoples hair in sink and on floor, bedside lamp not working, stale bread served with evening meal. Hotel in a rough part of town in industrial area and large rough looking council estate. very over priced compared to other clean hotels in much nicer surroundings.
Reception were very pleasant and welcoming, speaking good English. Rooms were clean. Hotel was in a quiet location. Parking close to the rooms was not possible therefore making carrying heavy bags more difficult. The evening menu seemed varied, but all our meals were very oily. Breakfast was adequate but had to keep asking for more water/juice/milk/cutlery, which was a bit annoying on a buffet breakfast.
The staff particularly the Manager was most helpful. The menu was good particularly the Buffets for starters and sweets.The location was also good with a picturest lake beside it and convenient for the city The air conditioning was extremely poor
It was a convinient stop driving from Strasbourg to Paris.Room was good size, clean and there was plenty of hot water for morning showers for 3. Can't beat the price. Needed more power outlets. We only found one. Plus one more if you unplug TV.
Convenience for local autoroutes, a useful stopping point between UK and Italy.The acceptance free of charge of pets. High cost of breakfast.The name of the hotel was not given correctly on the original booking forms, so that the Satnav would not accept the destination.
meals and the lake view
Clean , warm air conditioning , Hot water and shower very good, very well- organized, Booking with active hotels was straight forward and no hassle Young people in the room next door were noisy about 3.00am when they arrived this kept us awake with another day of travel this was not Ideal
Very good reception, evening food good. Nice place with lake/pond very nearby. Room was much too hot and could not breath properly in the morning. Breakfast cost too high so we forewent that.
location next to lake.easy to find from motorway and the childrens breakfast was free nothing
Good location in town. Very secure parking!! Fine for a one night stopover. Helpfull staff Rooms basic. Breakfast unimpressive. Parking a little on the tight side
flexibility of staff as we had to stay longer than anticipated they worked hard to accomodate our situation
The friendliness of the staff and the very clean and recently renovated room. Good location in the city centre. Excellent value for money for an overnight stop.
Very convenient for the town and very helpful staff. Free secure storage for our bikes.
no tea and coffee facilities in the rooms
Staff were extremely accomodating and helpful. The rooms were nice size and clean. Was pleasant
friendly helpful staff no tea/coffee making facilities in room
Welcoming reception staff. Ideal location for train station and city centre. Could do with coffee making facilities in room.
nice room, terrific central location
The location at the historical center Cleanliness of the room, the bed covers were stained and not clean. The bath needed improvement as well the closet was clearly an issue. Also they advertise parking. But do not have it. I had to pay my own parking about 700 mtrs from the hotel.
there were many restaurant and shop near hotel. The bed was so comfortable and they just changed big flat TV for all rooms when I stayed there. Very little difficult to find.
Clean and friendly One room had long untidy length of cable crossing the room at door height. Other wall had some the ducting cover hanging away from the wall.
Centre of town. The hotel was charming, spiral staircases and old fashioned. Cafe's and restaurants on door step but heard no noise from them in the hotel. Would be difficult if you have a problem with stairs.
Central location, old oak staircase.
Good location, helpful staff
The reception staff were very helpful We were disappointed that there was not a car park because that was one of the reasons that we chose the hotel
Great location. Breakfast was only fair, but without a restaurant fairly typical.
Very convenient location in historic section of Metz. We were pleasantly surprised with the nice room. Very friendly and helpful person at reception helped us find the parking garage. Very good breakfast and excellent value. Very difficult to find the hotel and the parking but could be due to the fact that we arrived on a Saturday afternoon when the one lane, one-way streets were filled with people.(Sunday morning the streets were empty and we found our way out very easily.) We would probably not go back to this hotel unless we were sure that we would arrive at a time when the streets would be quiet. But it's great if you don't have a car.
Helpful staff, availability of garage, quiet location but close to cathedral, restaurants and shops, kettle in room.
The location was first class, the reception and cleaning staff were helpful. The room was really clean. Arrived mid afternoon and given a room not ready, given another room straight away. This room looked second rate with some peeling wallpaper. The rooms at the front of the hotel are noisy from the street below. But I would give this hotel a second chance (if I had a room at the rear).
Good location and nice breakfast.
The hotel was located in the center of the old town very close to the cathedral and was great for exploring.
Great location. Very quiet. Decent breakfast as compared to other European hotels. Could feel the springs of the mattress. Very thin pillows. In spite of those problems, I could sleep OK.
Good Breakfast facilities Convenience with the centre of Metz - Cathedral/shops Limited local information with Reception staff
Good location Hard to find while driving. Poorly marked.
Convenience to local city facilities and reasonable breakfast choices. Also late availability of breakfast. Room was very dated in decor and comfort (1980's?). The was no hand washing basin in toilet and no ventilation. Room turned out to be noisy with rowdy street noise throughout the night and continuing with traffic noise from 6am. Beds were not particularly comfortable.
Its location in centre of Metz too simple breakfast: expected more and better organization for Eur 11.00 p.p.
Very helpful service, excellent value and good discount arrangement with very nice restaurant nearby No
Very friendly staff, very comfortable, excellent location close to the railway station and very quiet even though overlooking the square. Nothing
Excellent, courteous, attentive staff. They could not have been more helpful. Very clean. Good continental breakfast.Very handy for station and rest of town, Interior decor a bit garish - a very minor point.
We stayed at Alerion for 6 nights, everything was perfect. The location is perfect, the staff is so nice and helpfull, even that some of them dón't speak English, the breakfast is very nice, the room was very comfortable and clean and the view from our room was magical! If I go in Metz again, for shure I will stay at Alerion! We had some problems with the shower, was broken!
Staff cheerful and helpful; the view from our room of the famous train station absolutely stunning; value for money hard to beat. Alerion will be our first choice on our next trip to Metz.
Great location, especially for the proximity to the new Pompidou Museum. Very friendly and responsive people at the reception. Tasty breakfast buffet.
Spacious and comfortable rom, free streetside parking (19.00 - 09.00), free wireless internet access, city centre location (by railway station ... walking distance to shops, city centre etc.) Breakfast was basic but ok. Hotel is an old building and bathrooms/fittings are in need of refurbishment/modernisation. Overall no complaints ... would stay there again as it was reasonable value for money. Would have preferred a greater choice of restaurants close by, but we arrived later than planned to have researched more.
The service was lovely and the location was perfect. The bathroom was a little small, but for the price in France we were happy.
Location and value for money
Place and price the fact they propose breakfast in the room and when you ask for it they try to convince you to not take it because it is more expensive and you would have more choice on breakfast room! So why proposing breakfast in room? on op o it the choice in breakfast room was very poor