Memphis Hoteller i Southeast Memphis

100% refund if not satisfied isn't ture. 1st. room had a bad odor, but because of travel we needed to rest. The TV fused out, I was over taken from the strong smell. Management never addressed to my satifation. Management did not address this my concern in person after speaking with us. He will review and get back with us. We stayed there because we could not get into another hotel. I would like a full refund. I took pictures.

Breakfast was awesome n staff too Loud people outside my door. Kids running up n down the hall.

Nothing no power and we had to leave the hotel No power and we were only there a hour I want a refund

Checking out! There was mold in bathroom on the ceiling, looked like someone had peed on the curtains, mold on the AC/unit. Cable had 10 channels total the rest were blurred out and staff was terrible!!! We called asking for a room change and they refused. We asked for some extra pillows which they said they were out, the breakfast was sparse at best. We ended up going out because it was cold. The halls smelled bad as did our room and there was sticky stuff on the carpet. Thankfully I had some peppermint oil that helped with the smell.

This "non-smoking" room smelled very strongly of smoke with a cover-up of some sort of perfumed air cleaner. The sheets had a cigarette burn in them. The sheets were not changed during our overnight stay, so at least twice the housekeepting department made that bed with a sheet that had a hole in it from this burn. It was in a fairly obvious spot as you would make the bed. The bathroom floor was dirty, and did not improve on the second day of our stay. Thankfully, that was the end of our stay there.

Excellent for a short stay in memphis. Coffee available 24/7, good breakfast (free). Corridors miserable looking but actually the interior of rooms was perfectly adequate. Slightly noisy traffic outside, overheard someone complain about being near elevators as they were very noisy! They sound like they need servicing, felt a bit like they would stop midway!

Hole in the wall Nothing

Staff unavailable, few pieces of bread and some yogurt for breakfast, hairdryer didn't work, would not stay if I had young children.

Location was terrible. On a busy main road. Sketchy area. Sketchy individuals in other rooms.

Close to varies cities, Memphis was our destination...good ole Southern Hospitality

This guest did not leave comments about this hotel.

Nothing is was nasty. Everything about it was horrible

Absolutely nothing. The elevator that smelled like throw up and pee. The toilet in our room had throw up inside and pee all over the seat. The towels were dirty with stains. The sheets were stained yellow and the walls had nasty stains everywhere. The carpet in the room and throughout the hotel had not been vacuumed in months.

I have just one of the most horrendous encounters that I have ever experienced in my lifetime at this hotel property. At approximately 10:50PM on June 25, 2011, I logged onto the web and made a reservation at this property. Upon arrival to the property, I advised the front desk clerk that I had an existing reservation and provided him with the confirmation # for said reservation. The clerk, who I later found out was named Patel, informed me that he did not show any record of my reservation. He then advised that I would have to pay the property’s regular nightly rate. I inquired as to why I was being overcharged when I had an existing reservation, and he said that he had not received any information from the Reservation Department on the reservation that I had booked. I advised Patel that I would call the toll free reservation line to request their assistance with this issue. I dialed the reservation line, I spoke with Reservation Agent Robin, who asked for my name and quickly ...

Friendly staff No fridge in the room, no shampoo and conditioner, no hair dryer, no breakfast offered. Even donuts. Lack of towels in the room