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We had a corner room with a beautiful view of the Memphis bridge. The bed was comfy and the staff was great. Access to the club on the 19th floor was nice with delectable food served all day. We will definitely stay here again. It could have quieter in our room but very nice anyway.
Location was excellent along with the fitness center. Very much enjoyed it.
The bed was nice and fluffy, clean. Nice room, decent gym. There was a trolley stop right outside the hotel. We didn't partake but it was a good option. VIP lounge nice but not always stocked. Liked that it was on the 19th floor. Wasn't aware that the parking was valet only until we got there. $26 per night when there is a parking lot across the street for $12 per night. If you park valet you have to call in advance every time you need your car.
The location was excellent For the price I paid for a a club king room, I expected more. I have been in hampton inns who can compete with the room I stayed in. If they lower the price I wouldnt have had anything to complain about but for the prie I paid a night, it is not worth it
The location for a cook convention center graduation was perfect. There was ample room in the lobby for family and friends to meet and talk. The staff was very helpful and the area was safe. Parking can expensive over a weekend stay. There is ample street parking adjacent to the hotel, but it also puts car at risk of theft. This location also requires you to drive to almost all attractions in the city not in the cook convention center.
It was a very pretty hotel in the lobby, pool, and gym area. The staff was not friendly, the bathrooms were dirty, and the comforter was stained. When I talked to the staff about it they were very rude.
Staff was wonderful Parking- You either agree to pay roughly $28a day to valet or are forced to park in a public shady pay per day lot across the street.
Hotel was in a nice area ,walking distance to a nice restaurant Trolley every 15 minutes breakfast housekeeping forgot to clean 1day for the price it should be microwave in room
Location Door key card did not work had to go down twice to get it rescand. Over charged my card $80 and I had to call to get it canceled five days later.
There's a $26/night valet fee for parking. Was not aware of this until you already arrive at the hotel and there's no other parking available.
Staff was friendly and rooms were clean. Only 2 elevators worked; felt the price was a bit much for what was offered, considering the hotel charges extra for breakfast and for parking.
The bed was exquisite and especially the linen, just like I have at home The price
The staff at check in were wonderful. I was told during check in that breakfast was included in the rate and when I checked out I was charged. When questioning the charge the young lad behind the counter started arguing with me and blaming the charge on using a third party and was condescending.
The hotel was very clean and in an excellent location. My husband and I went to Beale Street and had a lot of fun. The people at the Peabody hotel in Memphis were extremely nice. We will definately come again. I enjoyed the hearing the history of the ducks and loved seeing them walk down the red carpet. I give y'all excellent ratings. Thanks for a wonderful stay! I had nothing bad to comment on the Peabody Hotel in Memphis.
The atmosphere was hospitable and the location was close to all the places we wanted to go downtown. Walk to self-parking was kind of long, but it was covered.
Our room was on the 10th floor, on the Mississippi River side of the hotel, so we have an absolutely FABULOUS view of the sunset on the river. It was phenomenal. We were celebrating my mother's 80th birthday. Everything at the hotel and all the employees with whom we came in contact at the hotel were wonderful. It was a perfect weekend.
Traditional rooms and bathrooms are very small for the price paid...
I did not like the ( service fee ) I was charged . I know that where ever we go, I will ask about this hidden fee & if they have this fee I will not tip any of the help due to the fact I'm already paying it with the xtra fee their employer charged me
Great location. I remember going to the Peabody with my grandparents when I was a child and it's a classic. Loved motion sensor lights below the bedside tables to help direct me at night. Nice room, in general. I attempted to check in at 3:15. First, there was no record of my stay for that night . . . they had me booked for Sunday instead of Saturday. This may not be the hotel's fault. The staff was nice and they fixed it, but then I had to wait THREE hours to get in my room. I had somewhere to be, so this involved leaving my luggage on a cart in the hotel and hoping for the best. I was pretty miffed. I complained when I was in the lobby bar getting a drink, though, and the nice server (manager?) took care of my bar tab, so that was nice. Apparently it was an overbooked weekend. It was definitely chaotic.
Always love the service and romantic atmosphere with piano playing in the lobby.
Very central and convenient location - many historical sites, restaurants and bars walkable from the hotel Awful service all around - room service, cleaning staff, lobby bar, etc. All provided VERY slow service (i.e., did not turn over our room until almost 8pm at night, never provided clean towels despite calling twice, room service took almost 2 hours despite being told it would be less than an hour). Repeatedly told incorrect or wrong information (i.e., asked about where to buy a tshirt that we saw in a case in the lobby and was told the store doesn't exist, even though it's around the corner from the hotel, was told check out was 11am but it's 12pm)
Nothing We booked our stay 8 months ago when we arrived at 11 pm we called to tell them we would be late we even payed a Peabody hotel town car to pick us up at a train we were told they did not have our room we had all are needed info from our booking 3 people checked in beside us while we waited 20 minutes to talk to manager we were called to back room and treated like we did something wrong one person in lobby even said wonder what they did manager was rude and over bearing tried to tell us we were rude because we did not want to go to another hotel but we had to it was 11 pm we found out from desk clerk at this hotel that the Peabody has a common habit of over booking and sending us away with 8 month ahead booking the people who got rooms at same time we checked in were part of a group shame on you Peabody for your treatment of guest! What makes it worse is you do it all the time
We were there during the holiday season & the lobby was so beautifully decorated with a huge Christmas tree, gingerbread village, & holiday singers. The room was very quiet, clean, comfortable. The bathroom however is TINY. You literally have to straddle the toilet to use the makeup mirror. The staff was super friendly. The sit down restaurant off the lobby was absolutely delicious & very reasonably priced. My only disappointment was that I had made my reservations months ago & others in our party who had made reservations directly with the hotel last minute, got a holiday deal which was much cheaper & included breakfast.
Clean, great location and really enjoyed the personality of the staff and the property. One of a kind.
The beds are so comfortable. Pay extra for.parking.
It's a shame. The hotel is really nice, but the lightbulbs they've chosen to put in the rooms make them feel like a morgue. The CFLs put out this nasty blue light that is unsettling. Bad lighting choice! My other gripe was the fact that I got what's called a luxurious tub included with my room. Turns out it's just a run-of-the-mill tub you find in any cheap hotel. . .
The accomodations were excellent, the location was great and the staff was extremely helpful and friendly
Great location, very friendly and helpful staff. Best value for the money in the area. Parking garage
the rooms were clean and comfy We paid for a room with a King size bed for my husband and I and were given a room with 2 full size beds. We were not happy at all. This was our first time to book through Kayak and we were not happy when the lady at the front desk informed us that when we book through a 3rd party, that the room we book was considered a "suggestion"
Staff was extremely friendly, view was fantastic! Didn't do my research was expecting a pool and hot tub
The Madison is beautiful. The staff are very friendly. The rooms are spacious and very clean. The bar has excellent food and drinks. The bed was quite uncomfortable.
Stayed in the presidential suite due to a complimentary upgrade. Very romantic settings with dimming lights, round bed, music speakers. Great honor/wet bar with every refreshment you need. We loved it!!
The room was very spacious and comfortable there was no parking for the hotel, and when we checked in there was nobody at the front desk a bell boy had to go find someone for us
I guess the headline says it. The service was exceptionally cordial, which is more a statement on the times we live in, where a friendly greeting is no longer guaranteed in the service industry. The room was clean and spacious. The location was good, too. Only there one night, so can't say more.
The location is within walking distance to Beale St. Sun Studios and Auto Zone ballpark. Easy access to the interstate and short driving distance to eateries, drug stores or banks. Parking was an issue since the hotel uses it's lot for event parking. Went out and there wasn't a parking space when I returned.
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Location The appearance was just average if not slightly below my expectations. We also had a problem with ants in the bathroom. My son threw out some food and literally hundreds of ants made a path into the wastepaper basket in the bathroom.
Location Someone else's hair on the sheets. A blob of fresh nail polish on the bathroom floor.
Reasonable price located near Beale St. Buffy, the hotel staff lady, was super friendly and helpful with knowledge of the area and things to do and see. Room was pretty small. Sign on desk said free breakfast but when I went to get it in the morning I found butter, jelly and peanut butter on a table. Coffee was the only thing ready at stated time. Sign said you could have a waffle or egg. Disappointing.
This hotel is about 4 blocks to Beale St. Much nicer room than expected. Free parking, free wifi, and free breakfast make this spot wonderful. They also have an outdoor pool, but I didn't try it. They use the parking lot for baseball parking so I'm glad I didn't have to leave after I checked in because parking might have been an issue, but it worked out fine for me.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Located close to Beale Street and the Peabody Hotel Price was high for what you got.
This guest did not leave comments about this hotel.
cold a/c, nice small hotel in the big city you don't see that often. right across from autozone park so it was an easy commute. free parking also would stay again.
The website is deceiving--makes this hotel look very nice. Too low class. For the price of ---- it was not worth it. The location did not appear to be safe; I was scared staying there. The TV had very limited channels. I would not stay there again.
It had all the necessities needed for a good hotel. Nice place to stay. The breakfast wasn't very good and the place could've used a little renovating. It has an antique 90's style that could definitely be revamped.
Rooms were pretty clean and updated,staff was friendly, location was good for our needs. Breakfast was very limited, outside curtains, doors and parking lot, elevator all need serious work and updates along with cleaning.
Staff was great!!! Breakfast was good. Has to change room because of AC leak other room was not as nice, pool was ice cold and whirlpool jets didn't work.
Room was nice, a little dated, but still nice. Pool area was large. Clerk that checked us in was very friendly. Not enough towels left in restroom. The tv did not work.
Very friendly staff and the bed was very comfortable. The bathrooms were dirty and the breakfast in the morning was not so great...
Staff was friendly. Only needed one night. The hotel was close to the highway. Old facilities, cold pool, one bug was seen, good thing it was a stopping point and not a multiple day stay.
The bed was so comfortable! And I booked at the deluxe price, but they only charged me the standard rate, so that $30 saved was nice. We were only there one night and didn't use any amenities or eat on property, so I cannot comment on any of that.
Friendly.. Nice folks.. Nice room The fact that the people in the room next to me smoked weed all day and night. If I smelled it.. Someone that worked at this hotel should have smelled it. This is just not acceptable
Nice beds Dirty room, shower curtain liner missing-got water all over the place. Overpriced and overrated.
Easy check into the hotel. The staff was very friendly and helpful but had a lot of information while I waited for the room to be cleaned. I had to wait on the room to be cleaned and hair pins lefted on the floor after being cleaned.
High end hotel as you would expect from Hilton. Staff was excellent of course, facilities were top notch. The beautiful glass windows would pop and creak when hit by the morning sun, not so great if you are trying to sleep in after a night on Beale street.
room was close to expressway. beds were comfortable Like Zachary, we also got the room by the pond. getting to the hotel was kind of tricky as we missed our turn in the dark. The room did smell moldy at first, especially the bathroom. Shower fan fixed that and it smelled better after we ran the fan for a while. It appeared we were just down the hall from the kitchen staff? I think the room was overpriced for its location. I would have prefered a room on a higher floor for the price I paid.
Comfortable bed, good space and quiet rooms. All rooms should come with a microwave.
Excellent service in the restaurants. Pillows were terrible. The only bad thing about the hotel.
The beds we're so comfortable, and not far from restaurants and shopping When I checked in the lady at the desk was not friendly at all.
They were able to change our room. They gave us a basement room by a large pond. Normally this sounds like it shouldn't be an issue... It sounds like, "oh hey, I have a room with a view! Of... A pond" but I assure you... This was not the case. I'll preface this review with the fact that I pride myself on being able to sleep anywhere. So ok, I walk in the main lobby and to my left is a small bar. There are a surprising number of people there and they are all fairly drunk. I didn't think much of it. I continued on to the check in. There were about 10 kiosks but only one was open. I was stuck behind a couple that was complaining about their room. Once they finished up it was my turn with the clerk. I'm generally a pretty nice person but when I start talking to her she has nothing but attitude. So ok, fine... I'm now checked in and have my basement room. Great. I just want to get to my room and go to sleep. As I walk down to the basement level the air immediately becomes heavy, cold, wet, and saturated with the smell of mildew. I continue on and when I open the door to my room, I am immediately slapped in the face by the smell of a moldy room. All surfaces in the room were also wet. Including the bed. There were also bugs on the bed. Really, the only reason not to just sleep outside at this point, the only reason not to sleep outside is because it's still hot out there. Anyway, I set my stuff down, waited 15 minutes, and then began smelling what I thought was a skunk that may have gotten hit outside my window... There was that small pond outside the window, and then the highway directly after the pond. I was however, completely mistaken. It was simply the people in the next room getting high... Which I'm assuming they had to do to stay in their room. After all this, I decide to ask for a different room. I was very polite about the entire thing. Which was odd because I was greeted with nothing but attitude. Again... From a completely different clerk. She seemed very upset about the fact that I was complaining. Once I was finished with the clerk, I go to my new room. There are dirty dishes on the floor outside the room waiting to greet me. The room smelled less... And was less damp... So... That's a plus. I will however, never be staying it this hotel again.
Breakfast was great! Breakfast staff was friendly. Rooms were very spacious! Gym was nice & machines had TVs for use. Room floor was rather gross with set-in stains. TV was standard-def... why would I order PPV? Front desk staff left something to be desired. Cleaners would change towels after requesting they not be changed (trying to stay green)
First opened my room door and was slammed with a disgusting BO smell that lingered in the room the whole time. Told the valet to not take my truck, just running up to room to grab something real quick. Come back down and my truck is gone, with the valet guy saying he didn't take it and didn't know where it was. Then said he didn't have the keys either. You've got to be kidding me!! He finally got ahold of one of his coworkers, who had went ahead and parked it anyway. Then had to wait longer for them to go back and get it.
The hotel is really quite. This hotel is in walking distance from the downtown attractions. It also has the street car and bus line right in front of it. Which is a plus if you don't want to walk. Overall the experience is was good. There is no pool, but the two hotels next doors has a pool. I don't know if this hotel has worked out something with those two hotels so that the guest from theor hotel can use the pools or not, but when I asked about the pool the front desk clerk said we don't have one but the hotels next door do. I didn't bother to check to see if I could use their pool. The parking at this hotel can be horrible at times because the lot appears to be used by all three hotels. Parking is $12 a night regardless if you do self park or valet parking. I recommend doing the self park because during my stay I notice that most of the valet parking people from either hotels were young people. Most of the time they were always running to get someone car when the parking lot was in walking distance. A few times I did see them parking someone car it took them a while to park it correctly in the spot. Maybe it's just me but I have issues with someone rushing to get my car or having trouble parking it. So that is why I recommend doing the self park.
Awesome service beautiful rooms and views and in my favorite neighborhood in memphis! We stayed 2 nights here after our wedding before headed to cancun for our honeymoon! Lovely time and They really took care of us. Great atmosphere as well. definitely a high recommendation from me and my new wife!
The room was very nice. Best for couples. The restaurants were great. Wonderful breakfast include. Great location. Not for families. Rooms are single Queen and King.
Staff, room, and location are all great!
We were very happy with our room and enjoyed out stay. The fact that we were so close to Beale St was a plus.
I enjoyed the location; right next to Beale Street The breakfast was aweful. Powdered eggs. If you enjoy cereal and milk or toast or waffles you are fine.
Room was great, right near the Baseball and Basketball stadiums, many attractions literally 2 mins away, like Beale St. Complimentry breakfast was even pretty good. Bit noisy because its so close to Beale St, but thats what you get for staying in your hotel instead of being at Beale St enjoying yourself!
Very Clean, great location, free internet access & complimentary breakfast were the highlights. It's wasn't so much the hotel's fault but the taxes were rediculous which I assume would be the same in all hotels in the area. Slugged 2 sets of taxes which amounted to over $25 a night.
The location was great, right next to Beale street. Staff was very friendly and helpfull. Rooms were clean. no
Great location, good facilities & professional, helpful staff. Room was good sized and bed was comfy. Large bathroom was a definite plus. The breakfast selection could be a little better. Missed cold cuts. The hotel staff didn't notice my reservation request for a room in upper floor.
My Parents and I stayed here for one week and we absolutely loved it!!...There is nothing negative in my opinion,fantastic location beautiful rooms/view and Hotel staff always greeted you with a smile.I Would recommend this Hotel to anyone. Hi to Roshanda and Meaghan ,two of the staff working at Reception.
Nice hotel with a friendly staff, perfect located for every tourist
Awesome atmosphere and clean comfy rooms. Elvis music by the pool was the best!
Staff, closeness to Graceland, friendly staff. Bed was not very good, too soft and not supporting.
Staff was very friendly and accommodating. Room was spacious, and clean. Bed was very comfortable. Door to room had a gap between door and door jam, large enough for bugs to get in (fortunately none did). Room smelled strongly of cleaning agent.
This was the dirtiest most unfriendly hotel I have EVER stayed in. The front desk acted as though it was a bother for us to stay in their hotel. Sheets were dirty on the bed. Given a room that already had guests in it!
With only 2 hotels in the immediate vicinity of Graceland (Graceland Guesthouse is not yet open), this was the nicer of the two and was very reasonably priced. Free parking, pool, AC, free breakfast. Glad we stayed here. The stock of breakfast food choices was a little low by the time we got there.
Clean room, fresh bedding, frig & microwave. Elvis pictures & Memorabilia. So close to Graceland. Security door did not work, Lamont window did not my work, sleep # bed did not work, outlet by beds need more.
Mattress and linen was amazing! Best night's sleep I've had in a while! Getting in to valet park was a little crowded and had to wait but well worth the wait!
The price was reasonable, overall the hotel was clean and comfortable. There is a Friday's restaurant inside which makes for a nice option. The pool is small but clean and adequate. The front desk people were very helpful. The bathtub drain was clogged and slow to drain so one ended standing in quite a bit of sudsy water when showering. I did let them know at checkout; hopefully they fixed it for the next guests.
Friendly staff, accommodating, great customer service!! Cleanliness of rooms needs improvement, and bathrooms need a bit remodeling. Bathtub tile was dirty and old, fixtures were old, paint on door was peeling off.
Staff was friendly and proximity to Beale was great Room was small. Every movement on the bed sounded like you were jumping on it.
Great location. Nice hotel. Small double beds.
The closet space in the room could be reconstructed to be more useful to the room.
There was a bed to sleep in. Room was kinda shabby to be on a Hilton Honors floor. Had to push very hard to get the bathroom door to latch. You could see through the thinly brushed coat of paint to see the previous color. Had to pay $25 a day for valet parking, I was told there was easy access on premises to my vehicle when I called to check and when we got there the parking was a block away, so going to the car to unload it after it being parked was not possible. I had to pay for valet but I had to go pick up my own car cause the valet there to retrieve your car couldn't drive a stick-shift, did I mention I had to PAY $25 A DAY WHEN I WAS DOING HALF OF SOMEONES JOB THAT I AM PAYING FOR THEM TO DO. Coffee was $10 a pot, and was for crap coffee. Breakfast offered was expensive but cheap food was used and tasted like government rations. I will never stay at a Hilton Hotel again unless its the only option.
Great Location Super thin walls, could hear other rooms...
Easy to get around. Food was good. Close to other restaurants No safe, or refrigerator
I did not stay in this hotel because when I called the Doubletree on Oct 14, I was told I did not have a reservation and I never had one. I can only assume that the entire process was some sort of SCAM and i will NEVER use your service again. I have filed a complaint with American Express and I will make certain ALL of my friends know about this SCAM.
The central location was nice, although it had its downsides. The staff was friendly. The location near Beal Street and across from Autozone Park meant that there was hardly a quiet moment during the night. The noisy drunk folks were not only outside making noise in the streets, but also inside the hotel. I asked for earplugs around 1am, but the hotel provided me with cheap headphones instead. If you stay here and would like to sleep, I'd recommend asking for a room away from the street.
The location, the room was clean. The room was humid, also bathroom ceiling was peeling and had slight water damage. Items in room (lamps, etc), seemed to be placed there and didn't really have a function (lamp missing bulb, only obe night stand, etc). Also the decor and color choices made the room feel dated and unwelcoming.
We had a most enjoyable stay but were most impressed by the helpfulness of the front desk staff who dealt with their dutires with the right balance of effieciency, patience and humour
Parking would not work every time
Okay location to downtown, a good alternative to other hotels when they are booked up. Being right next to the expressway, we asked for a quiet room but it was way too loud even though we were given ear plugs.
Amazing downtown location and excellent customer service. Truly kind and warm staff, clean and crisp room, and refreshing kid-friendly pool. Will absolutely stay here again.
Staff were friendly. The coffee shop was mediocre. The furnishings were worn. The food poorly reheated in a microwave. We cleaned the mat in the tub before we would let the kids in it. Carloads of single local women seemed to be arriving about the time it got night. Parking in the lot was extra, that was not mentioned in the price quoted to us.
Location was great. Easy walk to Beale Street. Having shuttle available was a great option as I have heard Memphis can be dangerous at night. Staff was very friendly. Room was great for price. We were able to park on street for free until 8am. that was nice. Pool was outside and one had to go outside of hotel to access? fitness center looked nice and was included in price of room.
Friendly staff and great location. At times the front desk seemed under staffed, the gift shop selection is horrible, and we had a couple of issues parking in the lot.
The hotel is conveniently located. The staff was friendly. Noisy A/C unit The shower was broken. We had only scalding water during our stay. We called the front desk to have maintenance check everything out, but it didn't happen before we left. Washing our hair in that room would have been life altering. Updates don't mask the property's age.
The lodge was beautiful and the amenities top notch. The staff charged us a parking fee (per day) for both rooms when we only had ONE VEHICLE. When we tried to explain this to the staff, her reply was that she couldn't do anything because the room was booked thru hotel.com. This to me was unacceptable. A rip off.
Big Cypress Lodge was our favorite hotel ever! Rooms and Bathrooms were big and beautiful! Balcony overlooking the Bass Pro Shop was amazing! Very warm and welcoming. We will be back for sure! We had dinner at Fishbowl, the food was very good, and our waitress was nice but it seemed understaffed. She was the only waitress in the entire seating area where we were, we felt bad for her.
Location was good. Room and sheets were clean. Bathroom could use a little updating of faucets/shower head; but, all were functioning. Shower head was also not very tall in the tub. Might cause some difficulty for taller person but was not bothersome to us.
Clean room, great river view, lovely cold air-conditioning, comfy and clean sheets/beds/pillows, and most importantly, a perfect location: very short walk to all things downtown! Only one elevator operating, unpleasant/unapproachable staff, sketchy neighbor after dark, unstable (mostly cold) shower, tiny bathroom (very little room between toilet and door; uncomfortable for bigger people); breakfast time closed much too early; not affordable; ancient TV and very weak, slow, unreliable wifi
We were on ground floor- street level. And fully expected street noise and hall noise. Didn't hear anything all night- so we had a great nights sleep. And the beds were ultra comfortable. They are in the process of updating and renovating. Didn't really have a problem with if.
The staff was pleasant and helpful and the location was a block away from downtown trolley service.
We enjoyed the location, only about a 10-15 minute walk to Beale St. The room we stayed in had a great view of the Mississippi River and was very spacious , especially the bathroom. It was very convenient to have a mini fridge and microwave in the room. The staff were all very nice and helpful. We would definitely return again if we were passing through.
The staff was great. During breakfast, I noticed employees going out of their way to assist guests. They were polite and their generosity felt sincere, like they wanted to go above and beyond. Though the hotel was under construction, it was clean and taken care of. On the downside, I did have to take a lukewarm shower that got on the cooler side a few times. I'm not sure if there were too many people using the water at one time but even if that was the case, I expect that there should of been no issues with getting warm/hot water. The actual bathroom with the toilet/tub was a little tight but it was clean and had everything we needed.
Modest hotel overall, but good breakfast and good value overall; friendly staff, too. A bit north of entertainment district.
Clean hotel, helpful staff, good breakfast. Parking
Location is wonderful. The staff was friendly. Parking garage tight spots.
We thoroughly enjoyed our stay and will only stay at Hyatts from here on when traveling leisurely. The hotel lobby staff greeted us with a smile each day. They were not only friendly, but extremely helpful. What a great bunch! We had subpar housekeeping one night of our stay but the next day staff made up for it.
I was upgraded to a suite. The staff were really friendly. I noticed a few fleas in one of the drawers under the sink.
Breakfast was not as Good as the other location. I stayed at in Memphis Cordova. Location. Across from the mall,and restaurants.