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The room was serviced regularly and the reception staff were helpful. The continental breakfast is rather basic. They only serve one croissant and a hard bread roll. Some tables were given biscuits some were not. When I asked one of the staff if I could have my croissant toasted because it was such a cold morning I was told that they do not do that, no oven or toaster.
The staff were very friendly and helpful, nothing was too much trouble for them, all spoke english, and they went out out their way to help us.
Room was spacious and comfortable. Location was perfect. Near to everything.
I loved its contemporary design and deco. From the hotel lobby right down to the room. I requested for a room on the highest floor and with a great view and they gave us a great room with a truly beautiful view of the mountains...even from the bathroom! The hotel staff were friendly and helpful and wonderful to chat with.
Good Location The breakfast was very poor
staff were very friendly and helpful. the view of the city from the hotel is beautiful. hotel has outdoor pool and areas to relax (indoor and outdoor), which oversee the city not much sound proofing, which made it very noisy. the plumbing is very noisy and kept us awake
It's location. Some of the staff very helpful
Very central Breakfast could be better, with some cooked hot food.
Its very near the sanctuaries, shopping area and restaurants
Good location at bottom of town and right beside the Grotto area. Clean rooms. Friendly staff. Free internet/pc access. Free wifi. Noisy at night (Room on the street side-Avenue Bernadette Soubirous). No Air-con, not too surprising with it being a 2* hotel.
It was close to the Sanctuary (1/4 mile to entrance) clean, had bar/seating room available, clean, quiet, good value, helpful staff, no complaints at all. the only reason I checked good instead of excellent was it was not fancy but definitely adequate. no
We had a disastrous journey out to France due to a strike, and missed the first night of our two-night stay. The hotel staff were very helpful and welcoming when we finally arrived 18 hours late, and we were only charged for the one night we actually stayed. The rooms were very comfortable with a pleasant small balcony looking down into the street with some of the mountains visible too and good afternoon sun. The breakfast was very good with plenty of food and a good choice, well worth the extra cost. I am planning to take a pilgrimage to Lourdes next year and would be happy to stay here again. No - I liked everything.
great friendly environment, great location and view.
Was a little worried reading the previous reviews but the staff was very friendly and helpful so no worries on that side. Great location and lots of ample parking. I read somewhere that the there was airconditioning .But the rooms did not have any airconditioning
Guest areas were full of character The quality of the food was dismal. Numerous people send their's back. They are catering for coach parties and not individuals
Its proximity from the sanctury and town centre No Wi-fi in the room as advertised on the website.
Although clean, the rooms were quite bare. We had counted on a double bed, but had twin beds. The lobby looks nice enough, but the rooms are dated and don't really reflect what is in the pictures.
The service provided by all the staff. Rooms are too small but it is fine.
The receptionist she greeted us with a smile and very curtious and friendly. Very helpful. Even when we told her we were checking out earlier than previous planned. Too loud in the evening and too hot. My mother was not very comfortable for the price she was paying.
solitude,proximity to the sanctuary and shops. beddings(sheets & duvee)could be enhanced for greater comfort.
Staff was very friendly and accomodating Room was ok considering Lourdes is really not known for their hotels.. Hallway was kinda creepy.
Only the location I like I chose to stay because they are interested in from this dihotel 4 stars and of course hoping to get 4 star service and facilities, it turns out after living there for three nights I was disappointed especially for the bathroom ammenities there's only soap and shampoo there was no shower cap or something any facilities of four star hotel also in the bedroom, may need to be reconsidered to install a four-star hotel with facilities and services in accordance with the standard 4 star hotel
the location near the sanctuary ,shop and resto The receptionist would change my reserved selection room and I must pay more if I want to take my reserved room.
Location was only plus No way this is a four star hotel, old, run down, no mini bar or fridge that worked
It was like going back in time to a very gracious and elegant time. I really enjoyed the decor , the space, the gardens, I especially loved th breakfast room and the breakfast
The personal service was fantastic. Staff went out of their way to make our stay comfortable and to make us feel welcome.
I absolutely loved this hotel and would stAy again, it is pure luxury within walking distance to the grotto
While in Lourdes most visitors are pilgrims to the Shrine celebrating the messages received by St. Bernadette from the Holy Mother of Jesus, Mary. This hotel is perfectly located for such a pilgrimage, and allows for maximum immersion in the experience of Lourdes. No.
Just completely Renovated...Decor unique! Position in relation to the Grotto ...the best in Lourdes.... Will always use this Hotel from now on and this was MY 40th time in Lourdes but 1st in this Hotel Shower was part of the Bath and the Bath a little deep for getting in to for the "advanced in years" !!!!!
Stylish and very comfortable. Also had air con, which is a blessing in Lourdes!
It was so close to the Grotto. The people at the front desk were very helpful and kind. There were cafes near to eat at. The room was so beautiful and spacious. I did not like the small door on the shower. It made it difficult for the water to stay in the bathtub.
The Hotel was very well presented and the staff helpful and very polite. The room, although quite large was quite basic for a 4 star hotel.
The coutnesy of staff
The location and the design of the hotel itself. Nothing.
Location Everything was old. The bed, bedding. The food was bad.
The distancxe between the hotel and the grotto room service
It is located in a quiet area. The parking was free, and that was great! The hotel staff were friendly and accommodating. There are no shower doors, so one must sit in the tub while taking a shower, otherwise, the water is all over the bathroom floor. Also, the toilet is in a separate room which is good, however, there is no sink in that room to wash your hands after using the toilet...one must go to the room with the tub and sink. In addition, the room with the toilet had a strong urine smell...the floor needed a good cleaning with a disinfectant!
Its proximity to all the major attractions and town centre The room was somewhat dark, facing out onto a narrow courtyard, and the bread (which was the main food at breakfast) although an excellent type, was obviously prepared and left out at the start of breakfast hours of 5am, and therefore stale by 9am when we came to eat it.
It was our pilgrimage to Lourdes Grotto and the Santuaries. We were pleased to find the loaction very convenient to our needs. We would have preferred a room with the tea & coffee making facilities!
most of the staff were friendly and helpful i was not happy staying in this hotel especially the location of my room very very dark no window i could not stay for five minutes in the room during the day to take a rest because of the darkness and also the price compare to other hotels is very expensive i have seen others friend hotel during that time it was bright and clean and the price was resonable.
Staff very friendly. Good breakfast. Room very clean . Very good location
We stayed at this hotel during a short visit to Lourdes. It was really well situated for the grotto being only 300 yards approximate from the grotto entrance. We had booked 2 rooms & were initially shown rooms by the kitchen/laundry area which we declined. We were then given 2 lovely rooms on the 2nd floor with little juliet balconies. The rooms were spotlessly clean especially the bathrooms. I would recommend room only as lots of nearby restaurants and cafes serving decent well priced food. This hotel is also especially good for anyone with disabilities and they even have wheelchairs for use by guests. One of our party became unwell during the stay and the hotel staff were incredibly helpful and caring.
The staff helpuful and very smart! The breakfast is terribile (old bread, small selection of food, terrbile coffee) and incredibly expansive (9 euro) for the quality!
not a lot Toilet too small, drinks too expensive rooms very basic
The hotel is very close to the sanctuary. That was the greatest help. We could spend the morning at the sanctuary, and come to the room and rest a while before we go again to spend the evening at the sanctaury.
Clean and Tidy, friendly Hotel staff. Very near to Lourdes. Would liked to have had a kettle and cups available to make some coffee whilst resting in our room.
the staff were all extremely friendly and very helpfu
the room faced the front of the hotel so we had a great view. we were booked in to a handicap room which upset us , so they said we would have to wait to see if there was a cancellation later in the day. There was so we then got a standard room. We could not sign up for breakfast/dinner each day, cause it was booked. they said we should have signed up at the time we booked The toilet seat would not stay up, which I reported first day, but it was never fixed. the elevators were very slow, not enough room each time for all to enter.
because my knees were a problem, i found its proximity to the sanctuary very convenient. the claustrophobic toilet (enclosed fr the bath) and the dark room (you cannot open the curtains because you will be seen from the outside). the walls should be painted a light color and the carpet should be changed to wood (even simulated only)
A nice friendly hotel conveniently located
Close to the church, Good rate, Helpful staff, Not enough light in the room, too dark to change.
Hotel staff very freindly, the rooms were very clean. there was some confusion over breakfast, as to were we was sitting due to them having two different places to eat, but it all worked out in the end
The location The rooms are very small and our bed very hard
Its proximity to the Shrine and the helpfulness of the hotel staff. The dustbins were emptied at 6 00am and, being in the heart of the town the noise meant that it was impossible to sleep through it.
proximity to sites of interest. genral good standard and good value for money. would stay there again
friendly staff,very central