Location , Cleanliness Staff is not very friendly, cleaners does not understand the signal does not disturband and unfortunately there is a building constructions a at the back of the hotel and the noise is unbearable it does last all day including Saturdays , According to the staff it does not belong to the hotel therefore they refused to relocate guest accommodation...
nothing breakfast was terrible hotel has no caracther and is cold.
Hotellet bærer preg av å være gammelt
Bra service,hyggelig personale
Meget god service, romslige fellesarealer
Sentrumsnær beliggenhet med gangavstand til severdigheter. Hyggelig atmosfære. vennlig personale. God frokost. Vannkoker på rommene. Bedre informasjon om mulighet for massasje/svømmebasseng.
Rommet meget bra. Service meget bra Bra som det er
Rolig strøk Dyr frokost
Gode senger. Stille.
Sentrumsnært, men likevel stille og rolig. Lekkert bad og god seng
Meget delikat og god design Nei
sentral beligenhet. Rolig hotell. Ikke gatestøy. Hyggelig og serviceminded personell. Burde vært stoler og et lite bord på balkongen.
Supert storbyhotell med hyggelig atmosfære. Spesielt attrativt med egen pool i hage bak hotellet, bare 100 m fra hovedgaten.
Hotell baren paa taket.
Meget bra hotell med fantastisk beliggenhet. Takterrassen og svømmebassenget trekker veldig opp når man reiser i juli med barn.
Vennligst skriv minst 15 ord Kaldt vann i dusjen dette førte til at man ikke kan dusje eller ta et varmt bad etter en lang arbeidsdag.
Terrassen på toppen av hotellet var en av grunnene til at vi valgte hotellet igjen.Dessverre var det ikke mulig å sitte ute pga regn, noe som hotellet selvfølgelig ikke kan noe for. Imidlertid var maten i den restauranten heller ikke så bra, men restauranten nede (hvor også frokosten serveres) var meget bra.
Fint beliggenhet, stille og rolig. God service. Stor fordel at det ligger rett ved Metro.
Gode og store rom. Vennlig og avslappet atmosfære
Vi likte godt beliggenheten i forhold til å være på byferie - midt på paradegaten med kort vei til metro og ellers gangavstand til alt i byen om man heller vil bruke bena. Veldig rent på rommet, skift av sengetøy annen hver dag, og ellers meget hyggelig betjening som snakket bra engelsk. Vi bruker gjerne dette hotellet flere ganger :-)
fantastisk rom, hyggelig personal
Beautiful palace built by a 19th Century cocoa importer made a Count by the King. Magnificent building, professional and friendly staff, excellent breakfast included, comfortable rooms and good (not great) fitness center, spa and pool. Not as many drawers for clothes as would be ideal; no facecloths in bathroom (only towels), location is 1+ mile away from the main activities so cabs are required.
Excellent and friendly staff. Nice sized indoor pool. Healthy but doable walk to scenic areas and metro. Has the "modern" room set up with a glass door bathroom, so the other person is disturbed by the light shining through. Beware that you will be charged 2.5 euros for each coffee pod beyond the two offered! Gym is small but workable.
Every one of the staff were very professional, friendly, and helpful. The air conditioning did not cool the room properly. Reported this and they did respond quickly and sent someone to fix. Still too warm though and we could not leave the terrace door open for cool air due to construction next door.
Very comfortable rooms, good location. At 99 eur per night, it was a value... with some caveats (below). When I arrived at 7pm and asked for an iron, I was told that they don't have any irons and the laundry was closed. I had a 9am meeting, and the laundry didn't open till 9am, so I wore a severely wrinkled shirt for the whole day. When I left two other shirts for the laundry in the morning, and asked to have them that night (because again, I had a meeting before the laundry opened) I was charged the express fee - and they ironing job was poor. I hate to complain about such a thing, but I was baffled that a "five star" hotel didn't have such amenities. I was equally disappointed by their fitness room, and the slow internet. As it stands, this is not a great hotel for business travel.
very clean as it seems to be refurbished recently. the staffs were also very friendly and always smiling. probably the indoor swimming pool is too small and difficulty to say a swimming pool.
as mentioned above, the staff was excellent. especially the bartender/waiter in the restaurant was outstanding noise from the room above
clean room, friendly staff! no iron or ironing board available when the guest manual clearly states one can be provided.
Modern hotel , nice spa area Not very clean ; small rooms different from the pictures on site, the bathroom is practically in the room
The location and the standard.
Comfortable trendy boutique hotel with friendly helpful staff. Great location and great roof-top terrace bar. Quite expensive given the fairly small size of room.
Staff were excellent and very helpful. They provided us with some great tips on where (and where not) to drive, see and visit
Extremely pleasant and helpful staff. Wonderful location. Great breakfast included in the price.
location price( very expensive ! it is butique hotel but not delux hotel )
The staff addressed us by name, knew what we preferred for breakfast by the second day, and were accommodating with each request. No dislikes
The location of the hotel is excellent: within easy walking distance of a number of "sites"; shopping; and some of the best new restaurants. The roof top deck has wonderful views over the river. Our request for a quiet room was honored. The young staff tries hard,but often just did not seem to really know how to provide service. Our wake up call for 6 am on the morning of our international flight never came.....It was a struggle to obtain a dinner reservation in the hotel's restaurant...there seemed to be no accomodation for hotel guests.
excelent by all means no
Design aesthetic and comfort of rooms - nice attention to detail. Helpful staff and great location. Had to pay for parking.
We loved the Terrace for late night snack and drinks
very clean, centrally located, very helpful staff, good breakfast no
The friendliness of the staff, nothing was a bother to them. Breakfast was nice. I would have liked if there had been a restaurant in which to eat on one of our nights at the hotel.
excellent location and very friendly and helpful staff a bit noisy cleaning ladies in the morning, but that is a minor issue
Staff very friendly and efficient,especially the conscierge.room nice .relaxed and homely No bacon,eggs,black/white pud!!??No toaster11//?hAD to track down a waitress to make me a slice of toast and she dissappeared for 15 minutes!!
approximity to shopping areas. Small room and bathroom. Very high rate for a room without breakfast.
Central location From reviews expected a small hotel, was bigger therefore busier than had expected. Also stayed at sister hotel Britannia, which I would highly recommend
The knowlegable and helpful staff was invaluable in helping us choose restaurants, tours, etc. The beds are too small and are hard and uncomfortable for American tastes (but these appear to be the norm in Portugal)
We stay there frequently and we have always enjoyed our stay in comfort and with very friendly, professional and able staff. A second free internet access point. The one in the public part of the hotel was in constant use during the evening and next morning of our stay and I was unable to access my e mails. While this was not a problem, if might have been for some guests.
I like best the location and confort.
Location and hotel staff AC in the room didn't work well, breakfast had a weak selection
great room - both elegant and clean; very nice breakfast; convenient location (taxis being very cheap in Lisbon); interesting history; professional staff there were loud building works outside, starting at 8.30am, but that can't really be helped...
The hotel is modern and tastefully decorated. The staff is very helpful and welcoming and upgraded us to a suite with no extra charge. The hotel is 10 - 15 mins walk from the historical centre; Breakfast was also very good.
Centrally located and rooms of a high quality. Good prices in bar and friendly affable staff.
The staff were friendly and helpful and the room was extremely comfortable The dinner was disappointing. The selection on the menu was not particularly exciting and the waiters were very distant.
The location and rooms were excellent. The staff weer very pleasant and helpful. the breakfast was superb. We will definitely go again
This place is awesome. The rooms are modest and charming. The people working there were super friendly and helpful for recommendations (special thanks to Claudia and Paolo). Location is extremely convenient. Nice and quiet but very close to all the action. Definitely hope to come back soon! Honestly, loved it all.
This place was incredible. The design was absolutely beautiful -- very industrial charming looking--similar to Anthropologie. The staff were amazing--very helpful with luggage storage, recommendations, and directions. The breakfast was plentiful--overall a wonderful experience. None.