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I like the design of the hotel the most. Lobby area is very spacious and nice. Breakfast was wonderful. Rooms are very nicely decorated with simple zen design. The bathroom area was very well planed and nicely done. The restaurants were not up to their standards. The food was average and the price was certainly high.
Helpful concierge desk. Very helpful indeed. Very small issue, of when we received a tiny bottle of ketchup in our room, which was opened / partially used. I'm sure it was an oversight, but it would probably offend an infrequent traveller.
Rooms nice modern and spacious. Great bathroom and shower. Staff all spoke English and extremely nice and helpful Everything
Staff service. Room view for the amount of money paid, overpriced room service with not so high food quality
The Staff was very polite and helpfull.
Excellent hotel, clean, modern. Concierge was very helpful. Internet was free and reasonably fast. Location is a little away from the main sites to see but relatively close to Kyoto station. Overall, excellent place to stay. Please do not bring your kids here. The entire hotel was generally excellent for adults, business travelers, solo travelers, romantic getaways. Exception was that there was one family with possibly the only children in the hotel running/stomping around. Not appropriate. Please don't bring your children, this is not Disneyland, or at least keep your children under better control.
I liked that it is close to Gion, but at the same time it was 5 minutes further away from Gion and the city, so it was in an area with less or almost no tourists. The walking tour to the hotel from Gion was special, since you pass through a shinto temple - even at night. Location also very close to park and other temples. We booked this to get a roykan experience and the rooms are furnished according to Japanese tradition - with futons at night and table at day time. For us, it was maybe a too safe roykan experience, because the only thing it gave us was that we slept on the floor and it cost more than a normal hotel. I guess my complaint also is grounded in the fact that the staff took the liberty to ask if it was OK to let our futons be out all day. With that question my illusion of having a roykan experience totally vanished.
Amazing staff, clean rooms. Japan-style room is great! Will definitely stay again.
The location is in a great part of Kyoto, within walking distance to lots of sights and restaurants. Staff was very accommodating and helpful. Bathrooms were huge and wifi signal was reliable. It wasn't a big deal, but the towels were kept in the closet and the hair dryer under the TV? Just a bit confusing.
Location is excellant. The first floor at the hotel entrance, and hallways had an odor. Perhaps the carpet needs to be cleaned or replaced.
Great location, rooms were very clean! Wifi wasn't great but not uncommon for what we experienced at other Japan hotels. Small rooms, didn't have quite enough space for two suitcases in a 2x twin bed room.
Awesome location, along the river that divides a busy/upbeat part of the city and Gion, a historic district. Cleanliness was not high on their priority list, and having a whole room decorated in provocative 80`s Madonna posters did not make me feel at home.
The location was fantastic. On one side it's a more traditional japan but just across the river is downtown Kyoto with lots of shops. Be sure to have a day to bike around the city. It's wonderful to just roam around the streets of kyoto.
Nice hotel, nice location, nice roof louge. They also have a fully kitchen. Highly recommeded. A bug in my room one night... A little scary.
The room was the biggest I had in Japan. Big storage space too, only 4 hangers though. No elevator, but the hotel has only 2 floors anyway. Since I arrived too early for check-in, I was able to leave my suitcase and the hotel staff brought my suitcase to my room so the lack of elevator was not a big trouble.
The room was clean and functional, missing a bit of confort taking into consideration the price that we paid. The location is good, walking distance from Gion and a fea temples. A metro station was also a 5 min walk.
I fond the facilties wery confortable and useful. I liked everything
Location- it's in a great place to go out and see Kyoto Location- it was very difficult for the taxi driver to find.
Lots of great amenities for budget accommodation - Internet, washing, coffee, and so forth. Staff was extremely helpful, and very friendly. Pillows were hard and uncomfortable - made sleeping difficult. The bathroom was a plastic addition, and a smell was apparent if the fan was left off for more than short periods of time.
Had a 2 nights stay and was very satisfied. A few meters from Subway, but so close to the city center that you can walk there within minutes. Lan-Internet in the room and 2 professional massage chairs in the lobby for free.