The accommodation was amazing ( i stayed in a deluxe bungalow) and in wonderful surrondings. The resort has been thoughtfully designed for the guests comfort. Two pools, the second of which is not near the beach and is much quieter. The staff were brilliant and always helpful. I recommend that you use the hotel airport transfer service to avoid a long walk accross the beach with your luggage. West Railay beach is beautiful and stunning location. No negative points to report - I had a wonderful stay
They were so rude that I was a single American female traveler even though I'm very polite. They over charged me 100 US dollars, that I now have to deal with when I get home. That's a lot in Thailand! Rooms weren't that cleaned. Pretty sure the "day bed" had bed bugs. Hated this Hotel!
Beautiful beach! The best! The junior suites are a little older and musty.
The location on West Railay is excellent The standard of the room was low and needed some updating
Quartos lindos,modernos e aconchegantes. Staff muito atencioso. Restaurante com Chef excelente e café da manhã no estilo buffet delicioso! Infelizmente a Praia do hotel é um mangue, Mas mesmo assim tem a vista linda e da pra ir andando para Todas as outras praias tranquilamente .
nice little hotel, quite large standard room, very nice location, nice garden, friendly people breakfast is very poor
Veldig fint og nytt hotell. God service og kort vei til det meste. Long tail båter rett over veien. Anbefaler pool access rom, helt topp! Anbefaler også lav-sesongen, kjempebillig og du har nesten alt for deg selv. Noe regn må påregnes :) Spa avdelingen er ikke ferdig enda, men de har avtale med et spa i nærheten. Bodde der i 10dager. Anbefales på det varmeste!!! Kanskje en litt mer variert frokostbuffè, men ingen nødvendighet.
Et godt totalinntrykk. Behagelig sted og oppholde seg. Hyggelig personale. Fine fasiliteter. Kun mindre. Opplevde en viss treghet med servering til tider. Og forglemmelser med bestillinger. Avvikene er på grensen til mer sjarmerende enn irriterende...Meget forekommende personale..
Friendly staff, great with our young kids, good service at the restaurants and the food was quite good. Amazing breakfast buffet. Loved the toy box for kids by the kiddie pool. Great view of the ocean and sea stacks from the beach. Happy hour at the Sunset Lounge is a great deal! Good wifi for free. Property is a little dated, could use a remodel soon. Rooms smelled slightly mildewy. The location is a little secluded, so for day trips you have to take a taxi to Ao Nang pier, about 20 minutes (and $3USD per person each way), then a long tail boat from there. The pool seems a little corroded. There were stone seats in the pool that were too rough to sit on because of corrosion. The elephant fountains at the pool weren't working. Pool chairs are VERY close together and there aren't many so you have to scramble to get one. Would have liked a free taxi from the airport. As it was, the hotel was going to charge more than a regular taxi, so we opted to hire our own driver from the airport.
Hotel is very beautiful and room is very clean Location is far away from the town. Breadfast has not too much choices.
Great pool with best view in town
The staff was friendly and helpful. The buildings are modern and stand our from the rest of the hotels/business on the main road. The included breakfast was excellent. The price does not match the experience. The room is mediocre. The mattress was uncomfortable and felt used. I could feel each metal spring. There were small bugs (akin to ants, but not ants) in multiple places in our room even though we were on the third floor above the ground. Definitely not the $90+ room I expected in a resort. The shower was built poorly such that splash from the shower gets under the shower wall and into the other areas of the bathroom, such as around the toilet. I would definitely not be returning to Cliff Resorts and I would look for other hotels in the area.
Location, garden, secllusion, privacy. Bungalows spred accross the hill, hard to climb up in this weather.
good location in a highly recommended area. Standard Bungalows are ok if you are looking for a natural environment and you don't mind about insects, monkeys and other noisy/annoying animals. breakfast is not areal buffet. Just offering coffee/tea, toasts, watermelon, melon, eggs, sausage and nooddless
The hotel is located in a secluded area far from everything, so if you want to get away from it all, then this is the place. The restaurant is fantastic and probably the best buffets (breakfeast and dinner) we had on our entire 5 week trip to Thailand. The semi private beach is great and good for swimming with kids as well. When tired of the sea, then the pool is also a great alternative. Great and very attentive staff. Mosquitos! We were travelling with 3 children and the smallest was 6 months, and the mosquitos made it impossible for us to stay outside in the open air living room (which is very cool by the way), so when in the rooom, we had to stay inside the bedroom which was too much when staying there for many days.