The location of the resort is fantastic with what feels like a private beach. Although the facilities were good, they still lacked in some of the additional services associated with the luxury suites. Simple things like an iron would have been useful.
Great comfort of rooms, great location (only five minutes walk to Haad Rin Beach), clean and amazing private beach, the best Spa service ever in Koh Phangan, The reception staff were very rude. maybe cuz it was the Full moon days and they were fed up with all the crowd, but that is no excuse to be rude & unhelpful. I have changed the booking from double to single, but they still forced me to buy the Full moon Party ticket for two people. at first they said we werent informed of the change, and then when I showed them the confirmation email, they said no you still have to pay for a second person. The Cocktail party was crap and the food & drinks were disgusting.
Perfect holiday with excellent island location, room and spa facilities complimented by the very friendly and helpful staff - it was a great holiday
Beautiful villa, extremely friendly welcoming staff, delicious food, beautiful grounds. We did not see it at its best as we were unlucky to be there during terrible weather but the beach was a bit disappointing, somewhat rough sand and rocks washing in, but its har to know how much of this was due to the storms and also to the storms making it a bit rough and unusable.
A new, very beautiful resort and spa on a very picturesque beach. The rooms were gorgeous and very spacious, and the grounds were lovely. A great value for the money. The food was very expensive for Thailand, though it was good. The drinks were extremely expensive and good. The beach, though beautiful, is not swimmable and extremely rocky under the water -- I got cuts all over my feet even I was being very careful.
We stayed in a 2 bed pool villa, accomodation and facilty of the roomk was very spacious and to a very good design standard. The outdoor bathroom of the second bathroom was a nice quirky touch. The main pool and beach was very nice although the typical sunbed wars was common due to a shortage of beds around beach and pool. Although listed as a 5 star hotel, the accomodation meets this star rating but the staff and facilty did not. Simple request could not be met, such as a side salad with a main course meal of lasagne. They heavily advertise the Red Snapper restaurant within the facilty but this is acutually off site by 20 mins. Drinks are very expensive within the hotel and by the pool when compared to Thailand hotel prices.
Loved the main swimming pool and beach. Resort as a whole was very nice and the rooms were very spacious and lovely.The staff were very helpful and accomodating at all times compulsory 10% service charge + 7% tax. All published pricing ommitted this extra 17% so you had to calculate the extra charges. I feel that the food & drinks were over priced. Hotel also exploited the fact that it was isolated and charged 500baht for a car to take you 10 minutes away.
I like the place and it is very comfortable No
The rooms were very nice and private,and the pool fantastic The Service was poor,and no shop on the premises.Breakfast no fresh juices.and shutllebus only goes once a day and you have to pay.Overall not 5 star standard.
Relaxed by the pool and on the very private beach.
Beautiful resort - and probably the newest and most "fresh" resort in Koh Samui. But notice that construction is not ready yet - and the hotel is probably nut fully built until 2011. But after the construction is ready - there are few resorts that can match Nora Buri on the Island. We were upgraded to a pool villa - beach side, and it was stunning. The first 2 days we stayed hill-side, and the walk up to our room was tiring in the warmth. You could get the staff to drive you up - but if your room or villa is on the far end of the hill - it is actually quite a heavy walk from the pool and beach area. Try to get a room or villa on the beach side - then you are all set. The only part that was a little "downer" was the beach it self. The sand and everything was nice - but it's almost impossible to take a swim due to much sea shell, stones and other things. They should really clean up. But then again - the pool area was amazing and very clean. We stayed at the pool for 8-10 hours every day. Great service.
Jeg likte utsikten fra rommet vaart. Jeg likte ikke beligghet, mat servert paa frokostbufee og som ble spist til middag. Det var veldig uhyggelig atmosfere der.
It was nicely tucked away from Haad Rin but walking distance. Very good for value. The food was a bit pricey but also good.
Nice pool area, beach okay, much nicer if you walk to the full moon party beach (5mins) to town, food good in restaurant rooms basic enough but comfortable
Very nice rooms, good location in a beautiful beach, quiet but also close to to the town, good spa at reasonable prices, good food. I would recomend to everybody. Swimingpool was a bit dirty
The hotel has its own nice beach. The photos looks like the pictures shown by booking. On the restaurant of the hotel you have many choices of both delicious tai and occidental food.It has its own spa and awesome massages. It's a little bit far away from the north of the island and you need scooter to move around the place near to the hotel.The places around the hotel don't look like as pretty as the north of the island.
The location, walking distance from the centre of Had Rin and at the beach.The food and cocktails were good. On the website the hotel looked nice, but the resort was a bit worn out, it seemed that they did not do any maintenance on the rooms and garden. Everthing looked old and broken, sunbeds at the pool were dirty and the room was very small, tiles in shower dirty and no mosquito net on window. Lock of room was not working properly.
The hotel's location was really excellent with a nice restaurant and private and beautiful beach. The food was excellent and reasonably priced too. The hammocks at our room and at the beach were unique. Hospitality lacked totally!!!.....No smiles and greetings at all!! No room service!!! Rooms were pretty ordinary and small for a 3 star!! Staff was the most unfriendliest kind than the rest of Thailand!! Spa was located right at the beach but the massage was not great!!
The service was outstanding.
The service and hospitality were warming and immaculate. Hotel restaurant outlets were relatively cheap compared to other 5* hotels plus they provide delicious daily fruits and snacks for every room. Rooms are very comfortable, and I esp loved the balcony bathtub. Absolutely would return again!!
The view, the friendly staff. The luxurious room, the private pool, the extremly helpfull staff, great breakfast and great in room dining. The inaccsessability via the only road to get there was a very unconditioned dirt road, which was dangerous to drive or ride a motorcycle on.
Beautiful hotel and grounds, amazing rooms. Staff were very friendly, beach was idyllic.
beatiful rooms, amazing spa area
Since we liked our stay at Rasananda two years ago, we decided to book the same hotel again. We like the comfortable room, the friendly and courteous staff and the location at a beautiful beach and next to a little village with nice bars and restaurants. The food at the hotel itself is pricy compared to other restaurants around. Furthermore the Thai-Food at the hotel itself is rather westernized and therefore less authentic. The prices for the wines are high compared to Europe and the us.
the best in the world
Excelent resort! Loveley beach, great breakfast and very nice rooms. You pay more for 2 singas in the hotell bar than you do for 2 large singas and lunch 50 meter down the beach, but still. Thai massase in the back of the hotell is 1900BHT, might be very good, but you can get an hour of massase at the beach for 300BHT. That said, we`ll be back. At a resort like this I`d expect a bit more english speaking personell! Pricings a bit confusing. Visited in januar and our room should be about 22000 BHT a night, we paid about 8000. Check around before booking!
The staff were amazing. They were most friendly and helpful. The design and quality of the resort is outstanding. The resort exceeded our expectations.
wonderful new hotel. room garden with private pool fantastic!! the food is not expectative for a five stars hotel
it was very good , the service and location great we needed to check out one day earlier due to our boy being sick and wanted to get him back to his doctors. we explained to staff and they still required one day payment, even though resort was not full and we had already stayed 6 days...this was not good or accomodating
The garden (Square) pool is excellent, along with the location next to the beach. Lots of deck chairs. Could Improve their food quality compared to other hotels within the region.
Bedrooms are well appointed, spacious and comfortable. I was upgraded from a deluxe bedroom to a superior bedroom, however there was noise during the day due to refurbishment. Not really a complaint as refurbishment was clearly stated on website. Hotel will go from good to excellent when work is completed.
Great location and the hotel is very nice The AC wasn't working properly - and it was hot in the room
The ambience made for a relaxing and very pleasant stay, and the staff were extreemly helpful.
On the beach location. Serenity of the gardens No
Great location, even though right in centre of Chaweng, once in the resort you cannot hear street noise. Staff we're very friendly & helpful and we even got upgraded. Would stay there again!!
Walking distance to beach, very convenient, spas pubs cafe shopping all within walking distance Service attitude (could have been better)
The location was perfect, you are so close to all the shops, restaurant and bars yet still on the beach front and is as quiet or as loud as you want it to be. The (second) room we were in was lovely with a massive comfy bed. The high-touches this hotel has to offer are some of the best I have ever seen. I emailed the resort to request an upgrade before we went but they didn't respond which I thought was quite bad. The first room we were put in was horrible and right next to all the construction work, to say the least I was very dissapointed, but we were moved to a lovely room the next day over looking the pool. Pay the extra and get a nice room it will make a big difference! Drinks and food are fairly expensive at this resort compared to what else is around, also the bars close at 6pm and 8pm which is a bit silly but there is plenty else around.
Great food, staff, facilities, landscaping, location. Couldn't have been happier here. Room could be a bit bigger, and didn't like only having one key.
My friend and I had the best time. The beachfront view is beyond amazing. As was the staff, whom were so helpful, accommodating and friendly. the next time I visit Ko Phanang, I would hope I can stay at the Bay Resort. To walk up that steep hill to get to the main road can be dreadful, but you feel so accomplished when you make it to the top!