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Friendly staff ready to help Several nice restaurants direct at the hotel Spacious rooms During booking via Kayak/Hotel.com suddenly an extra charge for taxes/fees showed up which increased the price extremely. Be careful as the 1st mentioned price to compare is may be not the final price. 5% extra charge for credit card payment
Location and price were great. The hotel was secure (gated and guarded). The check in process was smooth and receptionist friendly. The room (stayed in 16) had a fairly nice view and was furnished nicely and was clean. The bed was very uncomfortable. I prefer a firm mattress but this was almost unbearable. The wifi was painfully slow. I would have been better off tethering my phone to my friends using the local 3G network. The TV had six channels...of the six, three were soccer, one was news, and two were nothing. I did receive a notice under the door on the last day saying there was "technical problems" but it still sucked. I wouldn't have needed the TV, but it rained for a good portion of the morning and I would have liked to relax to the TV. Also, the TV was painfully small. Like a 20" screen quite far from the bed. The a/c was quite loud at times, but nothing that would prevent one from sleeping. I think my biggest frustrations (aside from the mattress )was the lack of hot water on the last day...semi forgivable because it's Africa, but still. And lastly, the location of the room was awful. It was adjacent to the stairway that lead to the lower rooms, and I could hear every person stomping up and down the stairs, as well as the staff cleaning the grounds.