Kailua Kona Hoteller

The grounds and location are excellent. The staff can be a bit ambivalent. There is a huge difference in the quality of the rooms in the individual towers. The beds are just okay. This is NOT the Royal Lahaina

Dirty and outdated. Charged extra for wifi and parking and had mold in shower.

Lovely location and great place to sit out and enjoy the view. Check in was very late due to delayed flight and woman was really warm and welcoming and helpful at 200am. Couple of the housekeepers were also really friendly and welcoming. Didn't have the buffet breakfast but it looked pretty good value for $20 and the coffee was good. Rooms are really grimy, halways are filthy, daytime staff could give a stuff whether you are enjoying your stay or not. Won't stay there again, it is just a printing press for some outfit that does the bare minimum in upkeep and staff hiring.

Water leaks from above coakroaches in my first room, coachroaches leaping out at you from the main bar. You get to see and here the entertainment from your room every night even if you don't want to

Old and mold smell

The view was "pretty" good, it is kind of spoiled by the shabby exterior of the building however. The room looked like it was last remodeled in the 70s. Old spring mattress. The A/C dripped on the bed. There is no real beach just the little cove/lagoon.

Parking and wi fi were supposed to be free. Charged me 30 $ .

Nice view and convenient location. Poor service, old infrastructure, and food was not good.

I used to love this place - the funky retro vibe was kitchy and the staff used to be super friendly. Now? Not so much. I was attacked by what I'm guessing are bedbugs and the front desk had no reaction whatsoever. As a repeat guest they used to upgrade me all the time - this time I asked about it and was told different things (they don't do that anymore, the rooms weren't available, check back later). Meh - there are better options on the island.

Facilities clean and well maintained for older facility. Rooms comfortable Staff friendly VERY EXPENSIVE for what you get The $25 resort fee gets you snorkeling gear and thats about it. Everything else costs extra. This is not a place to bring kids. There is very little to do here besides swimming. Food choices are limited. There are 2 expensive restaurants ($100/person), and 2 grills that serve burgers and flatbread pizzas. Clientele are mostly older, childless couples. The wind blew continuously- Might be normal for November? Reefs are in bad health and only saw about 5 species of fish There is nothing to see in the near area. Very isolated. Volcano National Park 3.5hr, Mauna Kea Observatories 1.5hr Rainbow Falls 1.5hr, Hilo 1.5hr, Kona Airport 20min

Charge more than what I booked for.

Location is good, right on Ali'i drive Our hotel room was on the ground floor, as soon as you enter the room it smells like mildew and wet carpet. The sink in the bathroom did not drain, there was a broken tile in the shower, there were roaches - both big and small, the lanai doors and the bathroom doors were unable to close or lock properly. Unfortunately this was the ONLY hotel available (for obvious reasons). Uncle Billy's is like a landmark, it's been here forever but it needs a serious renovation - will NEVER stay here again, we'd be better off camping

Personal was very family. Room wasn't ready . Checked in about 3:30 was told room is not ready to come back in 1 hour.

Location is right on busy Alii Drive. Decent pool area. Worn out buildings. View is of rundown buildings surrounding. Facility is desperately in need of repairs and maintenance. Staff was polite, but not helpful, no aloha. Tiny bathroom, old shower.

Location was very convenient to downtown and walking to restaurants and shopping hotel is old but fairly well maintained. Carpet was dirty. I had to wear my shoes in the room. I checked in to my room at 4:30 and the room was still not ready. Overall it was okay for the money.

Staff helpful and professional Love the feeling there, plants, flowers, old style Parking is good. Rooms desperately need renovating.

Rooms were dirty Beds were old and uncomfortable Continental breakfast was a joke

As soon as we walked in the room, it was just one thing after another. First off, we were greeted by a mouse that ran around the living room and ended up in the sofa bed. My boyfriend had to take the sofa outside to get the mouse out. I called the front desk to ask if we could change rooms and they said not until the next day. There was human hair on the counter tops and floor of the restroom. The carpet was damp as if they had just cleaned the carpets. At first I thought it was just humidity, but the carpet was just gross to walk on bare footed. The next day when we returned from our day trip, maintenance put in a cardboard mouse trap in the living room. I'm grateful there wasn't anything in it. It was just a horrible stay. I really thought this was going to be a nice place to stay, but I was wrong. I will never return to this Outrigger or to any Outrigger again.

housekeeping only comes by once a week now because of economy.front of hotel rooms can hear all street and garage (early am) noises.maintenance quickly brought us fan,clock/radio,blow dryer.front desk always pleasent/helpfull.one pool/jacuzzi down all of feb.09.grounds area is very relaxing.filled with lots of folage,such as banana trees with fruit.thank you the marlin family

The room I had was up the stairs in the front of the condo's. Was not handicapped friendly in any way. The parking stop was a ways from my room and I could not even see my rental car. The pools where at the other end of the units and not easy to get to to swim. The room was not worth what was quoted pricewise and the sliding drapes did not completely close. That means the windows where not closed to give much privacy. It was also really difficult to find the condos as ivy had grown up almost covering the condo name on the entrance, so at night you could drive by couple of times before finding the driveway into the condos. Could have gotten less expensive place since I did no cooking while I was in Kona. Make sure you look real well before picking a condo as some are out of town and not within walking distance to downtown.

walls,furniture,floors could use a good scrubbing.nice set up the one bedrooms.

overall nice place to stay.close to town and beaches.helpful staff.